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Host or Hostess Mock Interview

Question 3 of 24 for our Host or Hostess Mock Interview

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Question 3 of 24

Why is it important to smile at every guest?

Customer service is all about consistency. Smiling at every guest gives restaurants and bars a solid reputation. As a host, you are the first point of contact for customers, so you need to be sure to treat them kindly. Tell the interviewer, "I understand that I'm the first person a customer meets when they walk through the door. It's important that I make a good impression with each person."

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How to Answer: Why is it important to smile at every guest?

Advice and answer examples written specifically for a Host or Hostess job interview.

  • 3. Why is it important to smile at every guest?

      How to Answer

      Customer service is all about consistency. Smiling at every guest gives restaurants and bars a solid reputation. As a host, you are the first point of contact for customers, so you need to be sure to treat them kindly. Tell the interviewer, "I understand that I'm the first person a customer meets when they walk through the door. It's important that I make a good impression with each person."

      Answer Example

      "I understand that I'm the first person a customer meets when they walk through the door. It's important that I make a good impression with each person."