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In case of an emergency, what would be your course of action?
Advice
If you haven't worked in the restaurant industry and are not familiar with handling emergencies, have no fear! It's not as important for you to know each step of the exit strategy as it is for you to be able to remain calm. Tell the interviewer, "I stay calm and assist the customers by communicating with my manager and directing them towards the doors in an organized way." You may not know what to do, so focus on how you would act that would assist the staff and the customers.
Answer examples
"I stay calm and assist the customers by communicating with my manager and directing them towards the doors in an organized way."

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User-Submitted Answers

In case of an emergency, what would be your course of action?
1.
I would stay calm and try to help the best way possible.
2.
Depends on the emergency.
3.
I will try to stay calm as possible. I will try to help in the safest way I can and make sure everyone else around me are safe.
4.
Do whatever I can do or call 911
5.
I dont understand this question.
6.
If hired, and in an emergency I would know the policies an What course of action to take.
7.
I will do the same like it was write in hotel rules for emergency situation.
8.
I would follow the required safety procedures that I have been taught for the specific situation .
9.
Let a manager know the situation, and what ever the emergency I would act upon the situation.
10.
I would evaluate the situation and think of the consequences for each solution before choosing the right one. In an unusual situation I would seek help from my supervisor.
11.
I would do everything according to the emergency conduct code while remaining calm.
12.
Calm do and look for assistanc.
13.
I will finish my education and want to see me as a loyal member of this family.
14.
To follow the restaurant's policies and to protect my coworkers as much as possible.
15.
I would do what's described in the manual. If it is an unusual situation, I would ask a co-worker or my supervisor.
16.
In case of an emergencey.
17.
It depends on the restaurant emergency rules if something unusual talk to manager.
18.
I would follow safety procedures, alert a manager and the guests.
19.
Report to your manager or security immediately.
20.
Follow the company guidelines about what to do in that particular situation, and/or follow managers/co workers who may have more experience in a situation.
21.
Remain calm would be step 1. Then I would find a manager or whoever is in charge and listen to what they tell us to do. I would follow orders exactly.
22.
I would follow procedure for the restaurant and make sure I am helping anyone who needs help get out of the building safety if that is the case. I would remain calm and ensure all guests that things will be alright.
23.
Make sure all guess are safe and tell the manager immediately.
24.
In an emergency I would ensure the customers are safe as well as try to keep everybody calm.
25.
To make sure the customers are safe and myself and contact 911
26.
React as per the company policies and procedures.
27.
I would follow the rules and regulations of the establishment. If I'm unaware of what to do outside of those requirements, I'd go to my supervisor for further assistance and guidance.
28.
I'd have to get familiar with the rules of this place in case of any emergency staying calm and helping the customers feel calm without causing problems.
29.
Following the emergency protocol of my area of work, and if I was unsure then ask my supervisor.
30.
To follow the procedures and guidelines set by the company.
31.
To call 911 and make sure everyone is safe and how I can make them or keep them safe.
32.
First off to follow the restaurants standards.
33.
Stay calm, make sure the customers are okay, notify a manager.
34.
Look at the situation look/think of the best solution.
35.
I would follow company policies and execute them to the best of my ability.
36.
Following the protocols set aside by the company.
37.
I would follow whatever course of action Applebee's has set in place, but in the event of right now not knowing that, I would make sure that 911 was called by me or someone nearby. While waiting, I would help in any way that I can and keep the restaurant calm.
38.
I would let my supervisor or manager know immediately the situation and ask them if there is anything that they may need me to do.
39.
My course of action would be to stay calm and try to help everyone out.
40.
Contact the manager right away.
41.
I would stay calm, make sure that everyone is safe, and take necessary precautions if necessary.
42.
Tell somebody to call 911 and handle the situation.
43.
I would do what the store policies tell me to do. Ultimately, I would get a supervisor's assistance.
44.
I would do as told by manager/boss of what to do.
45.
Follow the company stander.
46.
Follow the standard and the steps given in the policy booklet.
47.
As I said, the best option is the calm. Stay in calm and try to help in the best way possible.
48.
I would remain calm and try to keep the customers calm and carry out the given emergency plan.
49.
It depends on the emergency. I think the first step is to remain calm as to not disturb other customers and employees. I would try to fix the problem by myself quickly if possible but if not I would alert other employees to come help. If I could not fix the problem then I would take over another employees tasks and have them handle it.
50.
I would follow the guidelines which are issued by the company and in case of an unusual situation, I would consult a supervisor immediately.
51.
Acting fast providing help and call for help.
52.
I would follow the rules of the restaurant and wait for a supervisor's guidance.
53.
Through extensive training with my previous employer, I would stay calm, evacuate he area and wait for assistance.
54.
Follow the rules according to the employee manual.
55.
Access the issue then follow company policy.
56.
Staying calm and making sure all guests stay as calm as possible.
57.
Once again, I would remain calm throughout the emergency. Depending on the situation, I would determine what the first step would be in resolving the problem. If the situation was too big for me to handle alone, I would turn to those who have more experience such as my managers.
58.
No matter what the emergency, I understand that my responsibility at that point would be to make sure that the guests are safe and well taken care of.