Host or Hostess Interview Questions and Answers
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1 of 24
How would you deal with an angry customer?
User Submitted Interview Answers
I would first listen to all of concerns, sometimes customers just want their frustrations to be heard. Then I would then follow up with a sincere apology and ask if there is anything I can do to help mend the situation.
I will answer him/her calmly and ask what the problem is and talk to the manager, also apologie him/her for those things.
I would listen to their problem, apologize and let them know that you will get right to fixing the problem and if needed I would call the manager.
Stay calm and aknoledge their concern.
I am pretty patient so I would keep my calm and then analyze and proceed to find a solution to the issue as nicely as possible.
Find out what he is angry about. Try to offer him another product he might be interested in.
I would act in a calm manner, trying to figure out what the customer wants and if I can fulfill their needs, otherwise I would calmly call for a manager or coworker.
First thing I would do in this situation is listen to their concern in trying to understand what the problem is apologize try and resolve the situation.
With calm, trying to find a solution as soon as possible for his problem and offering new ways to make him feel better.
Organizing tables, helping servers or at the kitchen.