Much of your role as a Healthcare PM will be to negotiate rates, timelines, project vision, and contracts. When deadlines and budgets are tight, with many opinions involved and a lot of moving parts, conflict can arise. Show the interviewer that you are not one to back down from a critical negotiation or potentially damaging conflict. Use an example from your recent work history. If you are new to your career, you can discuss a time from your post-secondary experience.
"I have been involved in numerous negotiations and conflicts, and am very comfortable in my skills within this area. I am sure to listen more than I talk, and I frame the conversation positively. One example of my resolution skills in action was when I came across a significant difference in project vision between the client and the engineering and architecture firm. Everyone was working towards the same goal of making the client happy; however, some of the clients' desires could not occur in a way that worked within their budget. I carefully communicated the disconnect between vision and budget, leading the client to increase their budget by $200K. In the end, we all landed on the same page, and we were able to deliver the clients' vision to a tee."
"I understand that a successful project comes from teamwork, clear communication, and a shared vision. For this reason, I need to be strong in conflict resolution and leading workable negotiations. In university, we had many successful group projects and the odd group project that was not as team-oriented as I would have liked. During a health services marketing project, our group didn't work efficiently due to personality differences. Some chose to be independent and not act as team players, which made the work a lot harder than it needed to be. Overall, this slowed down the flow of the project. I decided to address the communication problems and differences in personality. I stated that we needed to overcome our differences for the benefit of the project and our overall grade. Once I framed the situation in a way that benefitted everyone, they all agreed to set aside their differences, finishing the project faster and more efficiently than it started."