Often, meeting organizational gaps may not require a workforce increase. Sometimes, these issues can be solved by creating new opportunities and thinking outside of the box. Discuss with the interviewer a time when you met the needs of a company, addressing a specific gap. Organization gaps can include skills gaps, profit gaps, or performance gaps.
"My current company had a glaring skills gap when I first started, five years ago. Some critical roles had been turned from two to one, to save on workforce expenses; however, there was never an offer of additional training. I identified this gap through employee skills testing and benchmarking. With those results, I created a plan for employee development and training. Eight months later, I performed another company-wide employee skills test and found that we were performing over the previous benchmark. The project was a success, and I was able to fill those skill gaps with minimal expense and zero new hires."
"I recently assisted my senior HR manager after she discovered a significant performance gap in our warehousing department. Since I was newer to my career at the time, I should point out that I was not the one to discover the organizational performance gap; however, I did assist with the recovery plan. After performing employee testing, we created a list of the top 6 behaviors and habits which were causing concern. We then developed a performance strategy with a timeline attached to the behavior corrections. Additional training opportunities were provided to many employees, as were other resources for professional development. All in all, we were able to repair the majority of the performance issues with minimal employee eliminations."