How to Answer: How would you deal with an upset or difficult customer?
Advice and answer examples written specifically for a Grocery Bagger job interview.
24. How would you deal with an upset or difficult customer?
Why the Interviewer Asks This Question
This interview question analyzes your problem-solving and decision-making skills. It also shows the Interviewer how you react under pressure.
Written by Luke Duggan on February 4th, 2022
What You Should Say
When answering, focus on how you would listen and let the customer vent without taking anything personally. Discuss how you would try to solve the problem or get someone, like a manager, who can.
Written by Luke Duggan on February 4th, 2022
Answer Example
"I try to understand the reason the customer is upset by putting myself in their shoes. I remain calm, acknowledge their concerns, and do my best to resolve them. I always bring the issue to a manager's attention."
Written by Luke Duggan on February 4th, 2022