How to Answer: Name a time where you went above and beyond to satisfy a guest.
Advice and answer examples written specifically for a Front Desk job interview.
29. Name a time where you went above and beyond to satisfy a guest.
How to Answer
As a Front Desk Associate, you understand the importance of going the extra mile for your customers. Relay your passion for customer satisfaction not only by telling but also by showing. Provide the interviewer with a specific story/example of how you made a customer very happy. Following the STAR method, be sure to give enough background information so that your interviewer can follow along. Lastly, be sure to provide information on how the situation turned out in the end.
Written by Rachelle Enns on March 3rd, 2020
Answer Example
"While working at Hotel ABC, I encountered a flustered woman in the lobby. She was desperate to find supplies for a small party she was to host later that afternoon, and I felt it was my duty to help. I immediately directed her to our concierge, who was familiar with the area and could direct her to nearby shops. I also coordinated with our banquets team to see if we had anything we could lend her. In the end, the small gathering turned out to be a success, and she thanked our team profusely for helping out."
Written by Rachelle Enns on March 3rd, 2020