How to Answer: From the perspective of a Front Desk Associate, how can we improve the guest experience?
Advice and answer examples written specifically for a Front Desk job interview.
28. From the perspective of a Front Desk Associate, how can we improve the guest experience?
How to Answer
This question is a bit tricky, given that you do not work there yet, and you are not fully aware of operational details. You want to make a suggestion based on a pain point or challenge that you know the company is having. If this information is not known to you, it might be a struggle to come up with suggestions on how things should go. To avoid sounding like a know-it-all, aim to offer areas of improvement based on information and skills you've gathered through past opportunities.
At your previous job, what made the team so efficient? What kind of improvements did you suggest? How did you establish a great working relationship with your boss? What did you do to achieve your goals and hit your targets on time? With this approach, you avoid sound condescending, and at the same time, you get to illustrate further why you're the best fit for the role. Be sure to also throw in a compliment for the company!
Written by Rachelle Enns on March 3rd, 2020
Answer Example
"I have looked at your new website and found it to be well organized and easy to navigate. With that said, I have found in the past that when clients can see a map of parking and other navigational information right on the front page of the website, it can eliminate a lot of frustration on their end. We implemented this online approach in the hotel where I currently work, and the difference was quite positive."
Written by Rachelle Enns on March 3rd, 2020