Top 25
Flight Attendant Interview Questions
1. Do you enjoy traveling?
Flight attendants or cabin crew (historically known as stewards/stewardesses or air hosts/hostesses) are members of an aircrew employed by airlines primarily to ensure the safety but also the comfort of passengers aboard commercial flights, on select business jet aircraft,
wikipedia.org/wiki/Flight_Attendant
Flight Attendant Interview Questions
2 of 32
If you were asked to take a flight across country and back unexpectantly, how would you handle this?
 
User Submitted Interview Answers
1.
When I was learning to be a waitress I started to pick up the dirty dishes on tha table, offering more water to the customers, asking them if there was everything good so far and if they needed something thing else.
 
2.
I think there would be no problem with this.
 
3.
Handle it like you were rostered for the shift, knowing you were on call is part of the job and what you signed up for.
 
4.
I will handle it positively with plenty of exitment.
 
5.
I'd get on the plane and do it. I love to travel, and besides that it's my job.
 
Question
3 of 32
Why do you want to work for this airline?
 
User Submitted Interview Answers
1.
I would like to work with this airline because they're one of the leading airline in the country and I know that working with this airline, will help me grow more and I can have a better future and career.
 
2.
The great benefits this airline has and offers. Working for Australia's biggest airline is amazing and is an honour. I love the uniform as well.
 
3.
What will you take away from this experience?
 
4.
As an only one aircraft that provides transportation of passengers to disired destinations with the hospitality, customer, safety and communication services that satisfy customers and airlines obligations.
 
5.
What an amazing place to start a flight attendant career.
 
Question
4 of 32
How would you handle a situation in which a passenger keeps breaking basic flight rules such as, wearing their seat belt?
 
User Submitted Interview Answers
1.
I would speak to him with an approachable tone of voice but in the same time I have to be assertive with him , but not baking it too obvious you have to be diplomatic also , try to explain to him that this is for hes own safety and prevent him from being injured in any scenarios after that I would go to my superior and inform him about situation and actions that have been taking.
 
2.
Keeping calm and reminding the passenger about the procedures,
 
3.
Tell the passenger that he must wear the seat bell for its own safety. Thise are the company rules and the plane will not take off until all the passengers fasten their seat bell.
 
4.
I would explain to them that the safety of the passengers as well as the crew is my top priority.
 
5.
I would remind them that wearing their seat belt when the light is illuminated is for their safety so they won't get injured in the event of turbulence. If he keeps escalating the situation I would begin to handle the situation according to established company procedure.
 
Question
5 of 32
Describe a situation when you were able to have a positive influence on the actions of others.
 
User Submitted Interview Answers
1.
I think that in other people's lives, the little things that accumulate make the most difference. Especially with strangers. For instance, one time I walked outside of my car to break up a fight between strangers. After that, I gave a ride home to the person, heard his story, and heard him reflect on the poor actions he made.
 
2.
When I propouse to the other bartenders to share the cleaning work of the bar that way would be easier anf faster for everyone.
 
3.
During a training that I was giving, I was able to teach short cut to do a job error free.
 
4.
My schoolmate was graduating as a medical doctor in the army and the event planner group decided to seat the military members in a place that wasn't appropriate I lost a close friend of mine few months ago, his direct family decided to take his cops back to Africa non considering his wife opinion what broth a lot of problems between both parties I had to step in and explan to the family why it is important that they bury him here so the kids can easily have access to his grave and keep close to him , they all approve the idea and finally did the burial ceremony here in the us.
 
5.
My best friend past few months ago and his family decided to take his cops back to africa despite his wife and the and the two young kids being originally from Houston I had to step in and explain to the family why it was important that they bury him here for the kids to have easy access to his grave to know about their dad grave and keep him close in spirit, what they all finally approved and did the burial ceremony here in the usa.
 
Question
6 of 32
Do you have a current passport?
 
User Submitted Interview Answers
1.
Yes I have a current passport.
 
2.
Yes, I have one that is current.
 
3.
Yes, I have a passport from the United States of America.
 
4.
Yes. I have traveled abroad many times and have a current passport.
 
5.
No. However, I would not have any issues obtaining my passport.
 
Question
7 of 32
If you were in an unknown city, what would you do to find a restaurant?
 
User Submitted Interview Answers
1.
I would first ask some of my colleagues if they are familiar with the place and if they would like to go have dinner somewhere if they will not than I would search on the internet for some good places to go or ask concierge.
 
2.
I would go to Trip Advisor and see what the top restaurants are in that city. They are usually in good areas.
 
3.
Call the hotel were I check in and use the internet.
 
4.
Use my smart phone or just ask my co-workers.
 
5.
Ask someone where I can find one.
 
Question
8 of 32
Tell me what you know about our airline.
 
User Submitted Interview Answers
1.
Emirate is on the biggest airline in the world and fast growing , since the foundation on the 25th October 1985 till now emirates did win numerous awards recently in 2015 emirate did win the passenger choice award for the consecutive 6 years . Emirates also operate the sky with the most amazing fleets as the a380 airbus and the Boeing 777, continuously lunching new destination, ow emirates fly over 140 destinations over 80 countries , and they is more coming on 2016 like Birmingham, prague , paitei, sinchan , zhengzhou.
 
2.
Delta is tge oldest and the bigest air line company in the usa. Is a company tgat straves for exelent customer service, workers are very happy to work there and its motto is custumer comes first.
 
3.
Its a well known airline and everyone I know goes on that airline. They are very customer safety friendly and they are all bout getting the customers to destinations on time.
 
4.
Your airline is located all major cities and countries as well a lot smaller areas. You have many employee incentives from volunteering, to flight incentives for the employee and their family. This airline focuses on passenger safety and is proud of their fuel efficiency initiatives.
 
5.
Your airlines are best domestic airlines in 2 consecutive years . And attractive, modern aircraft.
 
Question
9 of 32
If you had a passenger that couldn't keep calm, due to anxiety of a plane crash, how would you calm them down?
 
User Submitted Interview Answers
1.
As them to be relax and don't be to panic. As them to breath in. So that them will be calm.
 
2.
I would distress him while using the consoling words, would assure him that the whole cabin crew is present and we have checked everything beforehand and the captain is experienced and nothing would happen, and if something unusual occurs by default, there are emergency exists to make way out.
 
3.
By talking to him, trying to focus in a conversation that could distract him, explaing to him that he is safe and nothing bad is going to happend.
 
4.
I will inform passenger that everything is alright . Give some thing to talk about and be with her.
 
5.
Talk to them.. Reassure them... Keep a eye on them..
 
Question
10 of 32
How tolerable are you of people?
 
User Submitted Interview Answers
1.
M very tolerable I like to support and help people.
 
2.
I am a people person. I am not get upset easy.
 
3.
I am not , Iam very flexible and easy to deal with.
 
4.
I enjoy working with an around people, I thing a better word for tolerable is the willingness to learn that each person is different as well as their needs and once your recognize this it so easy to work with people.
 
5.
I m a tolerable person if there s a problem I put myself in the shoes of the other than blaming them and I focus in how to find a solution.
 
Question
11 of 32
How would you rate your people skills?
 
User Submitted Interview Answers
1.
My people skills are very good. I have been known when an agent all the way into management of being able to deal calmly with almost any situation that arose.
 
2.
More efficient than other.
 
3.
100 percent I like to go with a team work.
 
4.
I would rate my people skill at an 8.5.
 
5.
Excellent. I strive to give everyone the best service I can.
 
Question
12 of 32
How long do you see yourself as a flight attendant?
 
User Submitted Interview Answers
1.
I want to be a flight attendant till I die.
 
2.
I see myslef being a flight attendant for about 10 years or maybe more than tha.
 
3.
I am very optimistic in life and I see myself successful and hardworking may until retirement.
 
4.
I would like to see myself as a flight attendant for at least the next 10 years.
 
5.
As long as I can offer the best skills, safety and courtesy to customers.
 
Question
13 of 32
How would you handle a situation where one passenger complained about the passenger next to him for snoring too loudly?
 
User Submitted Interview Answers
1.
The 2012 Xterra doesn't have any notable changes versus last year's model. The Xterra comes in three trim levels: the entry-level X and the slightly better equipped S, both of which are available in either two- or four-wheel drive, as well as the Pro-4X, which is available only with four-wheel drive.
 
2.
If there were seats open, I'd offer a new seat. If not, apologize and ask if there was any way he could tolerate the situation. If he was insistent, I'd ask another passenger if he/she would mind swapping seats with the person complaining.
 
3.
I would apology for the situation happening try to explain to him that I cannot wake him up but that I will found a solution for him , Iwould go check if there is any empty seats available that he could change the seat if its convenient for him if not I would offer him some ear plugs some drinks to relax or suggest to him to listen to some of our entertainment program like relaxing music stuff like this that would help him to sleep as-well.
 
4.
I would apologize to the passenger and then ask how I can help them. Also offer him earplugs or see if you could change seats for them.
 
5.
If the flight is not full I offer to switch seats. If it is full, I offer some ear plugs and just talk to him, trying to make him relax.
 
Question
14 of 32
Do you get motion sickness?
 
User Submitted Interview Answers
1.
No I do not get motion sickness.
 
2.
I have had car sickness twice when I was around 7 or 8 but since I've been as adult I haven't had any issues with that.
 
3.
On the sea but not flying.
 
4.
Not on the whole. Really the only sporadic times are non-revving on Piedmont's Dash-8s. CRJs and mainline jets don't affect me.
 
Question
15 of 32
Why do you think passengers take their frustration out on the cabin crew, even though the crew is trying to help them?
 
User Submitted Interview Answers
1.
Its very simple we are the most closed person to them we shouldn't take its personally but we should understand them and try to help them , they are not angry becase of me but because of the problem and im for them the person who need to help them and found solution.
 
2.
The passengers see the cabin crew as the face of the airline and their last point of contact. They are enclosed in a confined space with the face of the airline for a long period of time so frustrations can build and ultimately reach a breaking point.
 
3.
I think that people need to take their frustration out somewhere, and it's usually taken out on the people they next see. More so timing, versus anything else.
 
4.
There are different reasons for a disgruntled passenger, but as a cabin crew all we got to do is to emphatize them and take actions appropriately to what they're needing.
 
5.
I think the passengers take their frustrations out on the cabin crew because we are the only ones they are in close quarters with for a long period of time.
 
Question
16 of 32
When did you realize you wanted to become a flight attendant?
 
User Submitted Interview Answers
1.
It was my dream job I even did attend aschool of hair hotesses witch I was graduated from on 2012
 
2.
A few years ago at Delta the urge was there when Delta was hiring flight attendants but fear of getting out of my comfort zone won. Last November the urge arose again and I applied but I was unable to get to a recruiting event until today.
 
3.
About 9 years ago when I started flying a lot. I always met the nicest people on the plane. I like to talk a lot and meet people.
 
4.
Since the first time I travelled by air. I had an amazing experience with the cabin crew members and I was quite impressed by their smiling faces and positive attitude.
 
5.
I could not say when but definitely I say I am always been learning and improving skill and my experience in customer environment.
 
Question
17 of 32
What type of emergency training have you completed?
 
User Submitted Interview Answers
1.
I completed my emergency training about 5 months ago, but I still practice every month. Just so I am sure that I can remain calm in an emergency situation and make sure that I would be of good help.
 
2.
I have never had emergency training.
 
3.
I have not yet completed emergency training.
 
4.
I have taken ACLS, PALS, CPR while working as a nurse.
 
5.
I have not completed emergency training.
 
Question
18 of 32
If a passenger gets violently ill during a flight, how would you handle this?
 
User Submitted Interview Answers
1.
Get the other passengers away from the person - or get the person completely to the restroom and manage the situation as best as I can.
 
2.
I would think fast do what I was trained for ask for medical Volantair inform my superior contact medlink.
 
3.
I would try to isolate the passenger if at all possible, preferably in the rear of the aircraft and try to make them comfortable. If he/she vomited on the floor I would get gloves and clean up as much as I could until we reached our destination.
 
4.
First I would try to see what the symptons are perform CPR if needed alert my supervisor.
 
5.
I am calm give assurance to the passenger everything will be alright second that I have to call another flight attendant while I am attending to the ill passenger to call foe help if any doctor and inform the supervisor.
 
Question
19 of 32
Have you ever had a stranger yell at you before? How did you handle the situation?
 
User Submitted Interview Answers
1.
Yes its did happen happen to me, as I remember on of the guest he was yelling at me and what I did that I remained calm , listen to him apology to him for whhat ever problem did happen to him and I offer my help with a warm smile , of course we are humain but we shouldnt take anything personaly at all.
 
2.
Yes, multiple times. It doesn't bother me; they are yelling at the situation not me.
 
3.
Yes, well first it was really degrading but then just a smile away to that person and it will go all the way.
 
4.
Yes I have had strangers yell at me. It made me think about the situation and not take it personal. I had to hold my head up and still treat that person with respect.
 
5.
This is not the way to talk to anyone. You need to calm down then we can talk.
 
Question
20 of 32
At your current job, what are you most proud of?
 
User Submitted Interview Answers
1.
My ability to communicate with people from around the world, assisting them in any way I can, making them feel comfortable.
 
2.
I still didnt ashieve yet some of my big dreams in the field but over all I did elevate my customer service skills to a high level my ability to adapt to worl with a team to pay attentions to details.
 
3.
At this time I am a homemaker and I take pride in being available for my family and providing after school care for neighbors and friends children.
 
4.
I never have a complain from a customer.
 
5.
I am proud of team member.
 
Question
21 of 32
What role would you play as a FA?
 
User Submitted Interview Answers
1.
Keep the passengers safe. Be strong but approachable, be friendly with a big smile yet firm if needed.
 
2.
An inspirational role to other flight attendants.
 
3.
I would play lay a tea leader and team player in the same time depending on the situation and circumstance.
 
4.
Make people feel comfortabke, happy and safe.
 
5.
First is the safety of the passenger comfort and in case of emergencies know the protocol to operate procedure.
 
Question
22 of 32
How do you feel about the dress code and professional standards?
 
User Submitted Interview Answers
1.
I love the dress code and the professional standards - when working it is very comfortable.
 
2.
I love uniforms in the way they look and make you feel.
 
3.
I can fit their needs and they are acceptable.
 
4.
I have no problems with the dress code. I prefer wearing uniforms.
 
5.
I feel that they are acceptable and I can fit the needs.
 
Question
23 of 32
What are your compensation expectations?
 
User Submitted Interview Answers
1.
Yes I have and average idea since I was in the same field.
 
2.
About 100,000 thousand.
 
3.
Yes more or less.
 
4.
Yes more or less.
 
5.
Its the money its the company how they artwork improvement to their employee.
 
Question
24 of 32
Have you ever been on a team where someone was not pulling their own weight? How did you handle it?
 
User Submitted Interview Answers
1.
First I make sure the job is done, then I talk to him about it.
 
2.
We have to get the work done, if someone isn't pulling their weight, the work has to be done and we can address the situation when we are landed and away from the pax and or talk to the supervisor.
 
3.
There are generally always team members that don't. If the rest of the entire team agrees that they aren't pulling their weight, then we bring it to the attention of the team member, if the problem persists then let them know that us working together isn't benefiting anyone on the team.
 
4.
First I hVe the job done, then I talk to the person about it.
 
5.
Its frustrating but I am very optimistic and share some goals to the team member. And maintain positive approach.
 
Question
25 of 32
What would you do if you saw one of your colleagues deliberately being rude to a passenger?
 
User Submitted Interview Answers
1.
Pull them to the side, ask them what the problem is, and try to resolve it. Intervene and take matters into my own hands if I see the colleague is too heated.
 
2.
I would first aproached here to know what is the problem maybe I did missunderstood the situation or missheard so I have to conferm it with here that if taht is the case I would advice here that that wasnt the right way to deal and remind here that we represent our company we are the face of the company , and I would go inform my superiors for the situation and aproach the guest to appologies and maybe offer him some drinks.
 
3.
I would go to him in a private way, and tell him with still respect that what he did is completely disrespectful.
 
4.
I would find out whats going on and offer my apology to the passenger.
 
5.
Talk to him, tell him to calm down, I would help him right after I finish my duties.
 
Question
26 of 32
Give me an example of a time that you went above and beyond the call of duty at work.
 
User Submitted Interview Answers
1.
When a custumer order a steak and requested to be chopped for hom, the kitchen refused to do it, so ai did it myself.
 
2.
When training a new employee I wanted the employee to do the work but we had a such a variety of mishaps happen along with turbulence but keeping the entire plane full of passengers calm - made it seem like I was able to make a good situation out of something that was out of all of our control.
 
3.
When a customer asked me for a steak and requested to chopped of for him. The kitchen refused to do it, and I did it gor him, which it was not my job.
 
4.
When a custumer order a steak and requested to be chopped for hom, the kitchen refused to do it, so ai did it myself.
 
5.
I always take it onestep further make a personal connection with the person makes enjoyable expirience.
 
Question
27 of 32
What irritates you about other people, and how do you deal with it?
 
User Submitted Interview Answers
1.
Lack of puntuality. If I have to meet a friend at 2 I tell her to meet me at 1 then she is always on time.
 
2.
When they whine about just about everything. I get them settled with all the possible things I can - then I tend to the people I am suppose to take care of and then I can get them a bit more attention. See if it helps the whining.
 
3.
When they are close minded. I try to bring in opposing views to see how they handle them and show both sides could be correct.
 
4.
Lack of puntuality. I set up any meeting an hour before the real metting so they make it on time.
 
5.
Nothing irritates me you have to love them and accept and understand and I will not allow to interfere to my happiness.
 
Question
28 of 32
Describe a situation when you demonstrated initiative and took action without waiting for direction. What was the outcome?
 
User Submitted Interview Answers
1.
When I was learning to be a waitress I started to pick up the dirty dishes on tha table, offering more water to the customers, asking them if there was everything good so far and if they needed sonething else.
 
2.
When I was learning to be a server, I clean up tables, serve more waters, ask If they needed domething else.
 
3.
My daughter had a next door neighbor who committed suicide. I had to clear my family with young children from the location and with the sound of my voice - I had to take care of the screaming sobbing wife and listen to the EMT give me directions to try to revive the man. And direct them to the address. It was not good for the person but for all of the surviving people, we were able to come together and be very close. My daughter and her young family, although hurt, have been able to more on and live a happy life. This situation did not scar.
 
4.
Greeting tables and taking tables out of my section because the other servers were over their heads. Positive outocme, happy customers.
 
5.
When I was learning to be a waitress I started to pick up the dirty dishes on tha table, offering more water to the customers, asking them if there was everything good so far and if they needed sonething else.
 
Question
29 of 32
What do you think the flight attendants primary responsibility is as a crew member?
 
User Submitted Interview Answers
1.
Keep the passengers safe.
 
2.
To esnure customer safety and customer service.
 
3.
I think flight attendant primary responsiblity are to make sure that the people on board are safe understand the emergency exit and need to know all about the safety guidlines the also greet the guess with a beverage or a snack.
 
4.
Ensure safety comfort of all passenger in line with company rule and regulations.
 
5.
Make sure the passengers are safe and to protect the cockpit.
 
Question
30 of 32
Where would you most like to travel that you haven't?
 
Question
31 of 32
Are you okay with being on a long layover?
 
Question
32 of 32
Where would you like this career to take you?
 
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