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Top 35 Flight Attendant Interview Questions
Question 1 of 39
Do you enjoy traveling? Tell me about your favorite destination and one destination that is on your bucket list.
  Professional Answers
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List of Flight Attendant Interview Questions
  1. Do you enjoy traveling? Tell me about your favorite destination and one destination that is on your bucket list.
  2. If you were asked to take a flight across country, and back, unexpectedly how would you handle this?
  3. Why do you want to work for this airline?
  4. How would you handle a situation in which a passenger keeps breaking basic flight rules such as wearing their seat belt?
  5. Describe a situation when you were able to have a positive influence on the actions of others.
  6. If you were in an unknown city, what would you do to find a restaurant?
  7. Tell me what you know about our airline.
  8. Do you have a current passport?
  9. If you had a passenger that couldn't keep calm, due to anxiety of a plane crash, how would you calm them down?
  10. How would you rate your people skills?
  11. How would you handle a situation where one passenger complained about the passenger next to him for snoring too loudly?
  12. Do you get motion sickness?
  13. How tolerable are you of people?
  14. How long do you see yourself as a flight attendant?
  15. When did you realize you wanted to become a flight attendant?
  16. What type of emergency training have you completed?
  17. If a passenger gets violently ill during a flight, how would you handle this?
  18. Have you ever had a stranger yell at you before? How did you handle the situation?
  19. Why do you think passengers take their frustration out on the cabin crew, even though the crew is trying to help them?
  20. How do you feel about the dress code and professional standards?
  21. What are your compensation expectations?
  22. At your current job, what are you most proud of?
  23. Have you ever been on a team where someone was not pulling their own weight? How did you handle it?
  24. What would you do if you saw one of your colleagues deliberately being rude to a passenger?
  25. Give me an example of a time that you went above and beyond the call of duty at work.
  26. Describe a situation when you demonstrated initiative and took action without waiting for direction. What was the outcome?
  27. What do you think the flight attendants primary responsibility is as a crew member?
  28. Are you applying for any other jobs?
  29. Where would you like this career to take you?
  30. Would you consider yourself a creative person?
  31. Why are you the best candidate for us?
  32. Think about a difficult boss, professor or other person. What made him or her difficult? How did you successfully interact with this person?
  33. Do you prefer doing work on a routine day-to-day basis or do you prefer mixing up your routine occasionally?
  34. What is your availability?
  35. Are you okay with being on a long layover?
  36. How do you believe your coworkers would describe you?
  37. Do you have any questions?
  38. Tell me about yourself.
  39. Tell me about your education.
Authors:
Contributing Author
Rachelle Enns
Recruiter
 
Contributing Author
Ryan Brown
Mockquestions.com
 
Flight Attendant Information
August 17th, 2017

Flight attendants have a significant role in the airline industry. They are the face of the airline as they assist passengers during their onboard experience. They ensure company safety protocol and procedures are in place before during and after flights. Traveling is a very stressful undertaking for many flyers, and that leaves a heavy burden for flight attendants to maintain a positive and encouraging environment for patrons.

A successful flight attendant should be capable of working under stressful conditions while maintaining a positive attitude. Understanding airline policy is crucial, and every flight attendant must ensure all policy is enforced to the passengers during the entire flying experience. Being able to make announcements and speak in front of a large group of people is another skill flight attendants should have. Attendants must be professional and able to handle a wide diversity of individuals. Being able to give clear and concise instructions is another valuable key.

Landing a flight attendant job will require a strong performance during your interview. Interviewers will be looking for the skills mentioned above, and more. Make sure you can give examples of when you remained calm throughout a stressful situation. Be able to highlight past experiences where you have enforced company policy no matter if you may have disagreed with the policy. Being able to work a flexible schedule is a must, and the interviewer needs to understand you are willing to adjust your flight schedule at any given notice. Lastly, being able to fly repetitively without feeling ill is a must. Be sure you have flown several times and can talk about your experiences to the interviewer.
Flight Attendant User Submitted Interview Answers
Question 1 of 39
Do you enjoy traveling? Tell me about your favorite destination and one destination that is on your bucket list.
Professional answer
Travel is the main reason I chose to pursue a career as a flight attendant. I love flying out to Southeast Asia. The layover in Hong Kong to Thailand is one of my favorites because of the food. Now, I've never been to Scotland, and I'd love to go there to see the landscape there.
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User Submitted Interview Answers
1.
Yes I do love traveling and I love exploring new places and different cultures.
2.
Absolutely, It brings joy to me knowing that everyday may not be the same. Seeing new sites and knowing more about other cultures are exciting.
3.
Yes, I do love traveling very much. I love having the opportunity to visit this amazing world we live in.
4.
Yes I do very much.I love traveling.
5.
Of course I do, a great opportunity to learn, work and at the same time making people happy with your service.
Question 2 of 39
If you were asked to take a flight across country, and back, unexpectedly how would you handle this?
Professional answer
I understand that this job may have unexpected flights. I don't have any problem with it. I have a friend who can take care of my home while I'm gone, and my father can take care of any bills. They've been helping me with that kind of thing for a while, so they know what to expect. I'm happy to take on any assignments that come up unexpectedly.
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User Submitted Interview Answers
1.
When I was learning to be a waitress I started to pick up the dirty dishes on tha table, offering more water to the customers, asking them if there was everything good so far and if they needed something thing else.
2.
I think there would be no problem with this.
3.
Handle it like you were rostered for the shift, knowing you were on call is part of the job and what you signed up for.
4.
I will handle it positively with plenty of exitment.
5.
I'd get on the plane and do it. I love to travel, and besides that it's my job.
Question 3 of 39
Why do you want to work for this airline?
Professional answer
I've heard a lot of good things about this airline. I really like the way the company treats its employees. For example, I think it's great how the company will stand up for employees if a customer gets way out of line because sometimes customers will take advantage of a company's generosity, which really just encourages bad behavior from all the customers. It also shows me that the company is great at diplomatically handling confrontational situations, which is a skill that I'm really interested in building. And on top of that, this airline travels to all the places that I want to go, as well as others that I haven't been to yet.
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User Submitted Interview Answers
1.
I want to work for Thomson's Airlines because I know they are a great company to travel with, all my previous family holidays have been booked through the company. Thomsons are always looking to expand their destinations and aircrafts, creating new opportunities and challenges that I could be part of.
2.
Because i think i have qualification suitable for this job.
3.
Because this airline is the best one.
4.
I would like to work for this airline, because I have heard great things about it, the company is well known, I have friends and family who also work for this company and do not have a bad word to say about the company.
5.
This airline is known for providing the best customer service, it's history demonstrates resilience and reliability. I want to be able to be apart of a company who moves with the times.
Question 4 of 39
How would you handle a situation in which a passenger keeps breaking basic flight rules such as wearing their seat belt?
Professional answer
I've been trained to handle unruly passengers in a number of ways. Usually, these kinds of passengers don't respond well to people who try to exert authority onto them, so I explain to them that government regulations require passengers to be wearing their seat belts at this time, and that it was for the safety of all the passengers. I'd explain to him what would happen if he didn't have his seatbelt on during sudden turbulence. If he still refuses, then I'd emphasize the rules again and ask him what his suggestion is.
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User Submitted Interview Answers
1.
Remind them of the importance of wearing their seatbelts.
2.
I will nicely but with firm instruction approach the passenger letting him know he can't brake the rules because of the bad consequences in case of anything happening his safety is more importante.
3.
I would tell them that if they can't comply with safety rules they will have to leave the plane.
4.
I will tell the passenger what is the safety rules an in a low tone of voice and inform how the others follow that rules.
5.
I will tell them the bad situation if they don't wear their seat belt. Of course with a friendly tone.
Question 5 of 39
Describe a situation when you were able to have a positive influence on the actions of others.
Professional answer
There was a time when one of my fellow flight attendants snapped at a passenger. This was during the first half hour of the flight, and it he had just started work, so I knew he wasn't just tired. The first chance I got, I invited him to have a coffee with me at the galley. I treated it like a friendly chat and asked him what's going on with him, anything interesting, things to just get the conversation to open up. Soon, I found out that he was having personal problems, so I just became a good listener for him. I steered the conversation back towards work and talked about positive things to get my coworker back into a good mood. Then I mentioned that there was a passenger who seemed to be upset about something. I suggested that my coworker see if there's anything the passenger needed. That way, the passenger would have contact with my coworker again, and this time it'd be a positive interaction. As you can see, I'm very good at influencing people in a positive way.
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User Submitted Interview Answers
1.
I think that in other people's lives, the little things that accumulate make the most difference. Especially with strangers. For instance, one time I walked outside of my car to break up a fight between strangers. After that, I gave a ride home to the person, heard his story, and heard him reflect on the poor actions he made.
2.
When I propouse to the other bartenders to share the cleaning work of the bar that way would be easier anf faster for everyone.
3.
In high school, I was the vice president of an English learning club, not only did I help others with homework, but I also encourage those with proficient English level to take regular English classes. And they did.
4.
During a training that I was giving, I was able to teach short cut to do a job error free.
5.
My schoolmate was graduating as a medical doctor in the army and the event planner group decided to seat the military members in a place that wasn't appropriate I lost a close friend of mine few months ago, his direct family decided to take his cops back to Africa non considering his wife opinion what broth a lot of problems between both parties I had to step in and explan to the family why it is important that they bury him here so the kids can easily have access to his grave and keep close to him , they all approve the idea and finally did the burial ceremony here in the us.
Question 6 of 39
If you were in an unknown city, what would you do to find a restaurant?
Professional answer
If I know ahead of time where I'm going, I always do my research ahead of time and check out online recommendations. If not, I'm perfectly happy to wander around town and pop into whatever looks good.
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User Submitted Interview Answers
1.
I would first ask some of my colleagues if they are familiar with the place and if they would like to go have dinner somewhere if they will not than I would search on the internet for some good places to go or ask concierge.
2.
I would go to Trip Advisor and see what the top restaurants are in that city. They are usually in good areas.
3.
Call the hotel were I check in and use the internet.
4.
If I were in an unknown city, I would ask the front desk attendant for recommendations on where to go. If not available, I would use my smartphone to look up good restaurants around me.
5.
Use my smart phone or just ask my co-workers.
Question 7 of 39
Tell me what you know about our airline.
Professional answer
I know that this airline primarily flies short domestic flights, which I'm completely comfortable with. I also know that this airline appeals to the cost-conscious consumer who doesn't want all the frills, so I know that they're going to be focused on efficient service.
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User Submitted Interview Answers
1.
Emirate is on the biggest airline in the world and fast growing , since the foundation on the 25th October 1985 till now emirates did win numerous awards recently in 2015 emirate did win the passenger choice award for the consecutive 6 years . Emirates also operate the sky with the most amazing fleets as the a380 airbus and the Boeing 777, continuously lunching new destination, ow emirates fly over 140 destinations over 80 countries , and they is more coming on 2016 like Birmingham, prague , paitei, sinchan , zhengzhou.
2.
Delta is tge oldest and the bigest air line company in the usa. Is a company tgat straves for exelent customer service, workers are very happy to work there and its motto is custumer comes first.
3.
Its a well known airline and everyone I know goes on that airline. They are very customer safety friendly and they are all bout getting the customers to destinations on time.
4.
Your airline is located all major cities and countries as well a lot smaller areas. You have many employee incentives from volunteering, to flight incentives for the employee and their family. This airline focuses on passenger safety and is proud of their fuel efficiency initiatives.
5.
Your airlines are best domestic airlines in 2 consecutive years . And attractive, modern aircraft.
Question 8 of 39
Do you have a current passport?
Professional answer
Yes, I certainly do. It's going to expire in two years, so there's no need to worry about that for a while.
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User Submitted Interview Answers
1.
Yes I do. I have a Taiwanese and an American passport.
2.
Yes I have a current passport.
3.
Yes, I have one that is current.
4.
Yes, I have a passport from the United States of America.
5.
Yes. I have traveled abroad many times and have a current passport.
Question 9 of 39
If you had a passenger that couldn't keep calm, due to anxiety of a plane crash, how would you calm them down?
Professional answer
In my experience, people who are panicking from fear can be eased when I get eye-to-eye with them and I make physical contact with them to ground them in the moment before I start talking to them. For example, I might put my hands on their upper arms and squeeze gently to make solid eye contact with them. I'd verbally de-escalate the situation. If that doesn't work, I'll have them try some anxiety relief techniques, such as deep breathing.
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User Submitted Interview Answers
1.
As them to be relax and don't be to panic. As them to breath in. So that them will be calm.
2.
By talking to him, trying to focus in a conversation that could distract him, explaing to him that he is safe and nothing bad is going to happend.
3.
I will inform passenger that everything is alright . Give some thing to talk about and be with her.
4.
Talk to them.. Reassure them... Keep a eye on them..
5.
I will ask the passenger to calm down and calmly, patiently comfort him by saying since we consider passengers' safety as priority, we will not let such thing happen. And that the chance of a plane crash is much much lower than car accidents. If he is still feeling anxious, iwill then ask him if there is anything I can do to help.
Question 10 of 39
How would you rate your people skills?
Professional answer
Judging from my supervisors, my colleagues, and the number of passengers who smile happily at me when they're deboarding, I'm confident that I have wonderful people skills. I'd rate myself a 9 out of 10, because of that. I give myself one point of room to improve, because we can always strive to be better.
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User Submitted Interview Answers
1.
I believe my people skilss is excellent! I have been working in a customer service for more than 10 years and still love and enjoy this job!
2.
I think that I am great with people. Their needs come before mine, I am on call if they need me. I will help them first then help myself.
3.
I would rate my people skill very high. I have always dealt with all kinds of people.
4.
Excellent!!! I love to tell people my middle name is customer service.
5.
I experience in airlines business for years I know how to work professionally from my own experiences.
Question 11 of 39
How would you handle a situation where one passenger complained about the passenger next to him for snoring too loudly?
Professional answer
I'd find out what's the root of the problem is. Is the loud snoring interrupting his concentration? Is he trying to get work done, or is he trying to enjoy the movie? Whatever the case may be, I'll go ahead and give him some earplugs and a complimentary beverage and snack to apologize for the inconvenience. If that's not enough, I can also see if I can put him in a different seat.
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User Submitted Interview Answers
1.
The 2012 Xterra doesn't have any notable changes versus last year's model. The Xterra comes in three trim levels: the entry-level X and the slightly better equipped S, both of which are available in either two- or four-wheel drive, as well as the Pro-4X, which is available only with four-wheel drive.
2.
If there were seats open, I'd offer a new seat. If not, apologize and ask if there was any way he could tolerate the situation. If he was insistent, I'd ask another passenger if he/she would mind swapping seats with the person complaining.
3.
I would apology for the situation happening try to explain to him that I cannot wake him up but that I will found a solution for him , Iwould go check if there is any empty seats available that he could change the seat if its convenient for him if not I would offer him some ear plugs some drinks to relax or suggest to him to listen to some of our entertainment program like relaxing music stuff like this that would help him to sleep as-well.
4.
I would apologize to the passenger and then ask how I can help them. Also offer him earplugs or see if you could change seats for them.
5.
If the flight is not full I offer to switch seats. If it is full, I offer some ear plugs and just talk to him, trying to make him relax.
Question 12 of 39
Do you get motion sickness?
Professional answer
No, not at all. I've flown on all kinds of aircraft for both short and long-haul flights and I'm perfectly comfortable.
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User Submitted Interview Answers
1.
When I was young yes. But now I can I'm perfectly fit and I can travel without any hassle.
2.
No I do not get motion sickness.
3.
I have had car sickness twice when I was around 7 or 8 but since I've been as adult I haven't had any issues with that.
4.
On the sea but not flying.
5.
Not on the whole. Really the only sporadic times are non-revving on Piedmont's Dash-8s. CRJs and mainline jets don't affect me.
Question 13 of 39
How tolerable are you of people?
Professional answer
I'm naturally a very tolerant person to begin with. Over the course of my career, I've learned to tolerate other people's negativity even when I might be tired or emotionally drained. I recognize when I might be in that kind of state and I use some stress management techniques to make sure that my positive attitude and friendly demeanor doesn't waver.
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User Submitted Interview Answers
1.
I still have my limitations, if the passenger is just making a sweet request And would not break any rules or harm my job and the company I would do it.
2.
M very tolerable I like to support and help people.
3.
I am a people person. I am not get upset easy.
4.
I am not , Iam very flexible and easy to deal with.
5.
I enjoy working with an around people, I thing a better word for tolerable is the willingness to learn that each person is different as well as their needs and once your recognize this it so easy to work with people.
Question 14 of 39
How long do you see yourself as a flight attendant?
Professional answer
I want to be a flight attendant for as long as I can. There's nothing more exciting to me than traveling and taking care of people. I've been building my lifestyle around this kind of work ever since I made that decision to be a flight attendant. I'm committed to it, and happily so.
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User Submitted Interview Answers
1.
This is my dream job, I worked with several companies before but whenever I see an opening for this position I always pursue it, even if I fail most of the times I never lose hope. I believe this is the job that I want to do until I die, but I know it cannot happen. So as long as the company needs my service I'll be there.
2.
I see myslef being a flight attendant for about 10 years or maybe more than tha.
3.
Because I have a strong passion for customer service and to become one, a long, difficult training is ahead of me, which is the reason why I will not give up easily. As of the current day, I don't have any other plan for the future. I would like to be a flight attendant for at least 5 years.
4.
As long as I can offer the best skills, safety and courtesy to customers.
5.
Until I am no longer to do my job afficatinly.
Question 15 of 39
When did you realize you wanted to become a flight attendant?
Professional answer
I realized that I wanted to become a flight attendant when I realized that I love taking good care of people and that I love traveling. At first I thought I'd work for a hotel because I figured that there would be travelers from all over the world and that it'd be great to meet all kinds of people. But then I decided that I wanted to travel myself. Considering all the things that I love to do and do naturally, being a flight attendant was the clearest fit for me.
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User Submitted Interview Answers
1.
It was my dream job I even did attend aschool of hair hotesses witch I was graduated from on 2012
2.
Since I was a kid on my first flying experience. It was a short flight but I cannot take off my eyes on the cabin crew.I saw them with grace and I admire how they manage to accomodate all the people in the plane including a kid like me that time.
3.
A few years ago at Delta the urge was there when Delta was hiring flight attendants but fear of getting out of my comfort zone won. Last November the urge arose again and I applied but I was unable to get to a recruiting event until today.
4.
About 9 years ago when I started flying a lot. I always met the nicest people on the plane. I like to talk a lot and meet people.
5.
Since the first time I travelled by air. I had an amazing experience with the cabin crew members and I was quite impressed by their smiling faces and positive attitude.
Question 16 of 39
What type of emergency training have you completed?
Professional answer
I'm certified for First Aid and CPR, and I'm available to take any additional training that's needed.
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User Submitted Interview Answers
1.
Basic safety, crowd and crisis management.
2.
I have not completed any emergency training but I'm ready and excited to complete any training and learn any skills required to become a flight attendant.
3.
I completed my emergency training about 5 months ago, but I still practice every month. Just so I am sure that I can remain calm in an emergency situation and make sure that I would be of good help.
4.
I have never had emergency training.
5.
I have not completed any, but seriously thinking about taking first aid and CPR classes.
Question 17 of 39
If a passenger gets violently ill during a flight, how would you handle this?
User Submitted Interview Answers
1.
Get the other passengers away from the person - or get the person completely to the restroom and manage the situation as best as I can.
2.
I have basic knowledge on first aid, so If a passenger faints I know exactly what to do. If the passenger is still concious and can still speak I would transfer the passenger to a more comfortable seat where I can check on him or her from tome to time.I would also provide the passenger some medicines to ease the pain.
3.
First I would try to see what the symptons are perform CPR if needed alert my supervisor.
4.
I am calm give assurance to the passenger everything will be alright second that I have to call another flight attendant while I am attending to the ill passenger to call foe help if any doctor and inform the supervisor.
5.
I let the capitan know about the situacion, see if there is a foctor available on the flight until we land.
Question 18 of 39
Have you ever had a stranger yell at you before? How did you handle the situation?
Professional answer
Of course I have. The first thing I do is remind myself that this isn't personal, and then I start looking at the situation through the customer's eyes and focus on them. I make it a mission to find out what's bothering them and how I can quickly find the solution to the problem. The customer wants me to be pleasant enough, but I know from experience that they don't want someone to coddle them and tell them that everything is okay. They want someone who's just friendly and positive enough, for someone to acknowledge their frustration and take ownership of the problem that's causing that frustration. Then they want a speedy resolution. I had a situation where an economy-class customer was yelling at me and telling me that I'm incompetent, he insulted my education and intelligence. I didn't let it get to me. I just focused on the fact that he had a problem and that I was the one to solve it. He needed to use the bathroom badly and the ones in that section were all occupied. So I led him to the business class lavatory and offered him a bottle of water when he came out. I also told him to take a couple of minutes to stretch out near the galley, and to let me know the moment he is feeling any discomfort. As we were deboarding, he thanked me and asked me for my name so that he could write about me on the comment card.
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User Submitted Interview Answers
1.
Yes, multiple times. It doesn't bother me; they are yelling at the situation not me.
2.
Yes, well first it was really degrading but then just a smile away to that person and it will go all the way.
3.
Yes I have had strangers yell at me. It made me think about the situation and not take it personal. I had to hold my head up and still treat that person with respect.
4.
Yes always. In my job as a casino delear being yelled at is not a new thing. Every single day I am experiencing this and even worst than this, but I always believe that this things are normal and happening in all types of job. I always calm my self and handle the situation with composure. Let the passenger explain and always be there to hear their side and react on the situation, think of the best way to do that would calm him down and always say sorry,
5.
This is not the way to talk to anyone. You need to calm down then we can talk.
Question 19 of 39
Why do you think passengers take their frustration out on the cabin crew, even though the crew is trying to help them?
Professional answer
People can get very cranky on flights because of the tight space and being in close quarters with strangers. They get frustrated when they're uncomfortable and can't improve their situation on their own. So, naturally, they look to us for solutions. Unfortunately, they typically reach out to us when they're already in a very negative mood. When this happens, it's very natural to not think rationally or clearly, and we become the most convenient outlet for their frustration and anger. It's understandable, and I don't let it get to me, I don't take it personally. I like to take care of people, especially when they're frustrated.
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User Submitted Interview Answers
1.
The passengers see the cabin crew as the face of the airline and their last point of contact. They are enclosed in a confined space with the face of the airline for a long period of time so frustrations can build and ultimately reach a breaking point.
2.
I think that people need to take their frustration out somewhere, and it's usually taken out on the people they next see. More so timing, versus anything else.
3.
It maybe because of the situation, maybe the passenger has personal problems, or the passenger is in a rush and the flight is delayed or worst cancelled, and there's nothing to take their frustration aside from the cabin crew because their the first people they see and trying to accomodate them.
4.
I think the passengers take their frustrations out on the cabin crew because we are the only ones they are in close quarters with for a long period of time.
5.
You are the easiest, most convenient target available and they know you cannot yell back.
Question 20 of 39
How do you feel about the dress code and professional standards?
Professional answer
I think a dress code is a great way to ensure that customers feel that we're an organized team, that we're consistent and professional. I also like it because that way, I don't have to think about what to wear!
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User Submitted Interview Answers
1.
I think It suits on our job,It is conservative and could help us move comfortably while working.
2.
I think it looks very professional to be uniform. Conservative dress code always appealed to me.
3.
I feel that they are acceptable and I can fit the needs.
4.
I feel great about dress code and gladly accept professional standards.
5.
I feel excellent as the dress code would make the passenger feel comfortable and give them more security and as well as the representation and reputation of the air lane is very important.
Question 21 of 39
What are your compensation expectations?
Professional answer
I'm a realistic person, there's no reason I should ask for something silly like $100,000. Right now, Delta Airlines values me at an annual salary around $45,000 and I earned a salary increase of 15% within my first year. I'm confident that, if I'll have the privilege of receiving an offer from British Airways, it'll be commensurate with the value that I bring to the company.
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User Submitted Interview Answers
1.
Yes I have and average idea since I was in the same field.
2.
About 100,000 thousand.
3.
I dont have any idea on the compensation but atleast above average.
4.
Yes more or less.
5.
Yes more or less.
Question 22 of 39
At your current job, what are you most proud of?
Professional answer
I'm most proud of how well I take care of my passengers. A lot of them find me memorable. It's always a pleasant surprise when a passenger says hi to me and tells me that they remember me from their trip to such-and-such place. It tells me that I'm consistently doing a great job.
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User Submitted Interview Answers
1.
At this time I am a homemaker and I take pride in being available for my family and providing after school care for neighbors and friends children.
2.
I never have a complain from a customer.
3.
My guiding star award for being the most helpful employee that provided great internal and external customer service and my attendance record, I haven't been late in the 15 years that I have worked with my Agency.
4.
Providing a needed service for families and children.
5.
I am a translator and interpreter so I feel very accomplished when the person I am translating for feels comfortable and happy with my work.
Question 23 of 39
Have you ever been on a team where someone was not pulling their own weight? How did you handle it?
Professional answer
I always try to set a good example for everyone because I think a team works best when everyone is giving it their fullest effort. If that were to happen to me, I'd try to get to know that person to understand why they're not motivated to try their best. There's usually a fair reason. If it's affecting the entire team, I'll bring to to the supervisor's attention.
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User Submitted Interview Answers
1.
We have to get the work done, if someone isn't pulling their weight, the work has to be done and we can address the situation when we are landed and away from the pax and or talk to the supervisor.
2.
There are generally always team members that don't. If the rest of the entire team agrees that they aren't pulling their weight, then we bring it to the attention of the team member, if the problem persists then let them know that us working together isn't benefiting anyone on the team.
3.
First I hVe the job done, then I talk to the person about it.
4.
First I make sure the job is done, then I talk to him about it.
5.
I just put more effort or ask everyone to add some more effort.
Question 24 of 39
What would you do if you saw one of your colleagues deliberately being rude to a passenger?
Professional answer
I'd approach him in the galley and chat him up, see if there's anything that's bothering him that might affecting his attitude. Maybe he had a fight with a friend or family member and he didn't leave his personal baggage when he came in to work. If that's the case, then I'll try to let him vent a little bit with me, and then encourage him to focus on something positive. Then I'd suggest to him that the passenger he was rude to looks a little upset at something and that he should check in with him. That way the passenger gets a taste of my colleague's more positive attitude.
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User Submitted Interview Answers
1.
I would go to him in a private way, and tell him with still respect that what he did is completely disrespectful.
2.
Talk to him, tell him to calm down, I would help him right after I finish my duties.
3.
Ask her later what happened.
4.
I will talk to the colleague and remind her of the behavior I observed.
5.
I have to analyze the situation and if not I will the attention of the supervisor and I call the flight attendant say sorry.
Question 25 of 39
Give me an example of a time that you went above and beyond the call of duty at work.
Professional answer
There was a passenger who was upset during the flight because he was flying to his mother's funeral. He couldn't stop sobbing. It was a 20 hour flight, so I invited him to stay with the crew and I in the galley whenever possible, and I also referred him to a grief counselor He was very thankful and told me that he'd never fly on another airline but mine.
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User Submitted Interview Answers
1.
When a custumer order a steak and requested to be chopped for hom, the kitchen refused to do it, so ai did it myself.
2.
When training a new employee I wanted the employee to do the work but we had a such a variety of mishaps happen along with turbulence but keeping the entire plane full of passengers calm - made it seem like I was able to make a good situation out of something that was out of all of our control.
3.
When a customer asked me for a steak and requested to chopped of for him. The kitchen refused to do it, and I did it gor him, which it was not my job.
4.
When a custumer order a steak and requested to be chopped for hom, the kitchen refused to do it, so ai did it myself.
5.
I always take it onestep further make a personal connection with the person makes enjoyable expirience.
Question 26 of 39
Describe a situation when you demonstrated initiative and took action without waiting for direction. What was the outcome?
User Submitted Interview Answers
1.
When I was learning to be a waitress I started to pick up the dirty dishes on tha table, offering more water to the customers, asking them if there was everything good so far and if they needed sonething else.
2.
When I was learning to be a server, I clean up tables, serve more waters, ask If they needed domething else.
3.
My daughter had a next door neighbor who committed suicide. I had to clear my family with young children from the location and with the sound of my voice - I had to take care of the screaming sobbing wife and listen to the EMT give me directions to try to revive the man. And direct them to the address. It was not good for the person but for all of the surviving people, we were able to come together and be very close. My daughter and her young family, although hurt, have been able to more on and live a happy life. This situation did not scar.
4.
Greeting tables and taking tables out of my section because the other servers were over their heads. Positive outocme, happy customers.
5.
When I was learning to be a waitress I started to pick up the dirty dishes on tha table, offering more water to the customers, asking them if there was everything good so far and if they needed sonething else.
Question 27 of 39
What do you think the flight attendants primary responsibility is as a crew member?
Professional answer
I think that my responsibility is to ensure that all the passengers are well taken care of, and that they're safe. Ultimately, we need to make sure that their flight is pleasant and, if possible, free from hassles and discomfort.
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User Submitted Interview Answers
1.
Keep the passengers safe.
2.
To esnure customer safety and customer service.
3.
I think flight attendant primary responsiblity are to make sure that the people on board are safe understand the emergency exit and need to know all about the safety guidlines the also greet the guess with a beverage or a snack.
4.
Ensure safety comfort of all passenger in line with company rule and regulations.
5.
Make sure the passengers are safe and to protect the cockpit.
Question 28 of 39
Are you applying for any other jobs?
Professional answer
Yes, I've applied to other airlines. I'm waiting on a reply from one airline, and I have a few more interviews lined up as well. To be honest, I much prefer this airline because of the work culture that I've heard so much about.
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Question 29 of 39
Where would you like this career to take you?
Professional answer
To be honest, I plan on being a flight attendant for as long as I'm physically able. I really love to serve people and turn a negative into a positive. I can picture myself doing this for at least the next 5-8 years, and I haven't thought beyond that. I'll just see where my customer service and hospitality skills can take me and keep an eye on internal promotions and transfers.
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User Submitted Interview Answers
1.
I would like to become a successful flight attendant and share my success with new flight attendants.
Question 30 of 39
Would you consider yourself a creative person?
Professional answer
I think that everyone's creative to some degree. It really just depends on what kind of environment or context someone can be creative in. Someone people are inventors, some people are artists or poets. Me, I'm very creative when it comes to solving problems for customers. I look at the constraints I'm given and find solutions within those constraints. For instance, a customer might really want to smoke. Now, we can't let him smoke on the plane. So I have to figure out what's making him get that urge. Maybe there's something we can for him to take his mind off of smoking, like giving him something to munch on or suggesting an exciting movie to distract him.
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Question 31 of 39
Why are you the best candidate for us?
Professional answer
I'm sure that there are plenty of other candidates who have a lot of similarly good qualities. But I don't think you'll find another candidate who is as a genuinely good fit for being a flight attendant as I am. I consistently and effortlessly give excellent customer service because that's the way I was brought up: to serve people and consider their needs well before I consider my own. I don't get burned out very easily because this is so natural to me. Aside from that, I fit in with a wide variety of personalities, so I can adapt to any crew and become a positive influence on everyone. I think that these are the qualities that make me not just dependable, but also a great asset to the company.
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Question 32 of 39
Think about a difficult boss, professor or other person. What made him or her difficult? How did you successfully interact with this person?
Professional answer
I had a boss who was very difficult to deal with. She would change her mind about what direction we should be heading in every three or four weeks, which made it difficult to get any work done. Every time we'd be about to finish a project, she would decide that we need to try something different. So I spoke with the team and asked for everyone's ideas about how we could improve the situation. We decided that we'd do the best that we could and document our successes. Then, when she would approach us to tell us to do something different, we'd all agree to do so. Then, we'd also bring to her attention that we were having success with certain tasks and approaches and show her the evidence. We'd then ask her if she'd like to take that into consideration and asked her for permission to have a meeting about it at the end of the week. After we did all of that, she started being less unpredictable and involved us in her planning process a little bit more.
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Question 33 of 39
Do you prefer doing work on a routine day-to-day basis or do you prefer mixing up your routine occasionally?
Professional answer
I don't mind doing routine work on a daily basis because I get more efficient the more I do a specific task. With that said, I do like to also vary my working environment and schedule from time to time so that I don't get burnt out.
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Question 34 of 39
What is your availability?
Professional answer
I read in the job description that this is a full-time job and that extended travel may be required, so I'm fully prepared for that. What're the scheduling needs look like right now?
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Question 35 of 39
Are you okay with being on a long layover?
Professional answer
I'm okay with whatever happens on the job. I see everything as an opportunity to do something fun or interesting. If there's a long layover, all that means is that I get more time to do just a little more exploration. Or if I'm tired, I get to relax a little bit more. I always make the best of whatever situation I'm in.
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Question 36 of 39
How do you believe your coworkers would describe you?
Professional answer
Most everyone says that I'm really kind and friendly, and my supervisors have always said that I'm dependable.
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Question 37 of 39
Do you have any questions?
Professional answer
I always want to do an outstanding job. So let me ask you: if you were to hire me, what would I have done in the first 90 days to make you say, 'Wow, I'm really glad that I hired Jenny! I'm proud to have such a superstar on the team' ?
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Question 38 of 39
Tell me about yourself.
Professional answer
First of all, I genuinely love to serve people. When I was young, I'd always be making family meals. My whole family never had to worry if they had to stay at home with sickness or an injury because they knew that I'd be so good at taking care of them! To me, I see all the people I serve as one big family. We're all living on this earth together, and we're all just trying to get through the flight to move on to our next destination. So why not make the most of it? Have fun. Sometimes, I do a little magic for the kids, if they look bored and can't sit still.
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Question 39 of 39
Tell me about your education.
Professional answer
I have a [degree], and I think that during that time, the psychology and sociology classes I took really informed the way that I look at the kinds of problems that flight attendants have to resolve.
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