1. If you were asked to take a flight across country and back unexpectantly, how would you handle this?
Taking a flight and working on call is all a part of being a flight attendant. I would be prepared for many unexpected trips and welcome them with a smile :)
I'm willing to relocate for my job.
I would be excited.
I would happily accept my job assignment and get myself ready by taking a good rest and hit the road.
I would be ready for all unexpected flights through that i will show my proactivity and my effectiveness and welcome them with a smile :)
2. Why do you want to work for this airline?
Because its a new challege for me and being me i love challenghes and learning new things and i also like working with people..
Well,everyone know that your company is a good and top world ogranization,It's would be my honor to work with the world leading airline.
because it is a new challenge for me and it is a new airlines soi want to grow with theairlines
This Arline has grown from a low cheap budget airline to get back the customers lost from qantas to virgin blue by creating a cheap airline to compete it has eroded the competition, this airline is well presented and has a professionalism.. i thnk i would be an asset to the team as i like to work with people as a team to get the job done
This airline is a productive and growing airline, it has been voted the best cheap air carrier of the year. the team like work force and the well presented uniforms and people, this atmosphere is where i want to work.
3. Tell me what you know about our airline?
As an only one aircraft that provides transportation of passengers to desired destinations with the hospitality, customer, safety and communication services that satisfy customers and airlines obligations.
This company is known for its outstanding customer service and longevity. I have flown in it many times and the experience was phenomenal.
Where many passengers and flight attendant and plane.
i know u r air line because u r air line is famous in myanmar and every body can know u r air line
I know your airline is the first one started free luggage check in promotion in the national airline industry.
4. If you had a passenger that couldn't keep calm, due to anxiety of a plane crash, how would you calm them down?
Calmly explain how safe flying is, that the airline has members hired just to check every inch of the plane for every possibility before takeoff. Connect with the person to really show that you care about their safety.
explaint that every will have control by good pilot and we have exellent cruise
I would listen to the passengers fears and then I would reassure the passenger that flying is one of the safest ways of travel. I would also have the Captain (if possible) speak with the passenger to reassure him/her.
I will start a conservation with this passenger. After that I will share my own flying experience with this passenger saying that flying is safe.
First,I will talk to the paasenger and ensure that this is a safe flight also share my flying experience to the passenger or otherwise, take the paaenger to the flight deck to see the captain.
5. If you were in an unknown city, what would you do to find a restaurant?
Look it up on the internet or ask customer service in my motel.
First I would check with the front desk staff first, or check my smartphone.
I would go on the net and look for restaurants or ask someone at the hotel.
I would surf the internet or ask the front desk at the hotel where I was staying.
I would ask a resident of the city for a recommendation.
6. How would you handle a situation in which a passenger keeps breaking basic flight rules such as, wearing their seat belt?
I would explain to them in a nice way that it is my job to make sure all passengers on this aircraft are safe and following the safety procedures and I would not want anyone to get injured and at this time we must keep our seatbelts fastened until further notice is given.
I would politely remind them of the airline rules and ask them to please fasten their seatbelt since it is for their f safety as well as the safety of others.
I will tell the passenger what is the safety rules an in a low tone of voice and inform how the others follow that rules.
I would explain to them it was a federal regulation and all passengers had to comply.
I would explain to them it was a federal regulation and all passengers had to comply.
7. How would you handle a situation where one passenger complained about the passenger next to him, snoring too loudly?
I would inform him that everybody has the right to be comfortable. If he insists that I wake the passenger up, I would explain that it is highly unprofessional to wake someone for a disturbance such as snoring. I would ask if he wanted ear plugs. But if he keeps pushing me to wake the passenger up I would ask if he wanted to move then check if there are any seats available on the aircraft.
I would first apologize to the passenger first. I will tell ask the passenger if there's anything I can help them with such as offer him the earplugs. If the passenger asks me to wake the other passenger up, I will explain to him that it is inappropriate to disturb that way. However, If he's still not happy. Then I will inform my flight purser to see if I need to re-arrange the seat for him.
Try to find another available seat the complaining guest, if not, will appropriately wake up the snoring passenger and say,
I would offer a seat elsewhere if available and/or ear plugs.
I explain every passanger have good sleep and I find clothespin
8. Have you ever had a stranger yell at you before? How did it make you feel?
Yes, I felt uneasy at first, but I realized he just needed to vent. I didn't take it personally, but just listened and assured him I was there to help him.
I no tolerate this. Is sign of disrespect in my country.I go galley and get Ginsu!!!
Never had this experianse
Yes. i feel sorry that our services did not meet their needs and i must improve my service.
Yes. A guest complained of unexpected charge on his bill during checking out.First of all, i felt sympathy for the guest.
9. How tolerable are you of people?
I think that i am a tolerable person in general, people sometimes do something makes me feel uncomfortable, but i never let the unhappiness go through me.
Wee,I don't get angry easy.However if I feel that I will angry to people i will walk away.
I'd like to think of a situation in other's shoes, when you are considering of others you can tolerate more of people.
I think as a flight attendance, we want to make sure the passengers are feeling comfortable in a long haul flight. I do understand that they sometimes will feel stressful and become somewhat demanding. I think the best way is to comfort them with the positive attitude and listen to what they really want and need. Then, of course we will try our best to make sure they are happy.
I love people. Without them businesses will not exist.
10. Why do you think passengers take their frustration out on the cabin crew, even though the crew is trying to help them?
Every customer is traveling for a reason. It may be an exciting time such as a vacation, going to adopt a bay, or going to see a family member It can also be a very stressful or sad time. They may be going to the most important job interview of their life, there might have been a death in the family and they are grieving, or they could be moving to a new city or even country and feel overwhelmed. Traveling can be exhausting without extenuating circumstances. Therefore you should never take it personally when a passenger is frustrated.
For a lot of people, traveling is extremely stressful and traveling by air takes a lot of preparation. When a passenger is already stressed and just wants to get to their destination, it will be difficult to make them happy. The only thing I can offer, as a flight attendant, is comfort, a positive attitude about their flight, and assurance that they will land on time.
People are different we never know what they have seen before they see us on board,what we can do as a cabin crew is just clam down and help them.
I understand that people are different,so what we can do as a cabin crew is just to ensure that the passenger are happy,we might offer them some help if the need or offer some drinks to let thier cool down.
because some passengers are high
11. When did you complete emergency training?
I did go through it 3 months ago, but i do any emergency training is final.
It never ending, we should keep in mind, safety is the top priority of our job.
Searching on the internet or ask customer service.
I completed my emergency training about 5 months ago, but I still practice every month. Just so I am sure that I can remain calm in an emergency situation and make sure that I would be of good help.
I have taken ACLS, PALS, CPR while working as a nurse.
12. Do you get motion sickness?
Not on the whole. Really the only sporadic times are non-revving on Piedmont's Dash-8s. CRJs and mainline jets don't affect me.
I have had car sickness twice when I was around 7 or 8 but since I've been as adult I haven't had any issues with that.
No I do not get motion sickness.
13. Do you have a current passport?
Yes I do.
Yes,I do have a curent passport and ready to fly.
Yes, i do.
yes i have
Yes, I have a passport from the United States of America.
14. How would you rate your people skills?
Excellent! I have many years of customer service experience which has given me the knowledge to deal with all types of people and situations.
I have been working with service industry for almost ten years and I still love this job.
I would say i am confident in any profession where customer service is oriented, but still i think there is room to develop and improve.
My people skills are very high. I have worked in the customer service industry for a long time and I am very friendly to everyone I meet.
I would say my person skills is good. I work well with others and is always there to help and share my knowledge and experience with fellow co-workers. I also have excellent customer care skill which I am trying my best to make my customer feel relax and happy.
15. If a passenger gets violently ill during a flight, how would you handle this?
I would definitely take care of the problem immediately. First, I will inspect his conditions and find out how serious the passenger is. If it's too serious, then I will notify my flight purser and call upon the ground-based medical assistant through the use of the Medlink.
First,i will check his condition and let's the crew know also inform my supervisor to ask for the doctor or nurse onbord,if the situation become a serios case we might call captain to contact to the ground crew.
Take care of the problem immediately. First, I would inspect his condition and find out how serious the passenger is. If its something that immediate assistance, I would let the captain know.
I should keep calm and professional, get help from co-workers in necessary.
Calm down and try to find out what made the passenger out of control, if possible find help from co-workers.
16. When did you realize you wanted to become a flight attendant?
I couldn't say exactly when, but i could definitely say, i have always been learning and improving my skills to find a career where my experience and enthusiasm may maximize achievement.
I would accept.
Offer the passenger to change seats, or ask the passenger if they would like a pair of head phones.
I relised i wanted to be a flight attenant when i first went on an aeroplane i saw the way that the crew behaved and presented theirselves which to me was really important but most of all it was the way they handled the passengers and how well they coped under pressure and working in a team not just independantly. i was reallly interested in the way that they can do multi tasks ever since then i have put my goal on becoming a flight attendant.
When I started to work at my current job. I realized how much I love to help my customers with their wants and needs. And I'm happy with I see the smiles on their face.
17. Describe a situation when you were able to have a positive influence on the actions of others.
There are so many situations that I can think of. One situation that stands out is the time that I comforted someone on a flight from Atlanta to New York City. They were nervous and it was their first time flying. I informed them that everything is alright and that all aircrafts are inspected to make sure they are running up to code.
My workmates called customers daily to advice them that their accounts were past due. I stayed behind one day to listen and realized that my workmates were not sympathetic to their situation and were rude. I asked everyone to be kinder and maybe the customer honor their contracts and pay.
With my previous employer I work in a dental of I give the assurance the quality of the dental procedure to the patient and it came out good every time she sees me she always thanks me.
I mastered a new software that we were all required to learn and I ended up teaching my teammates how to do it better and faster and we were able to complete our assignment in less than half of the time that we were originally expected to. We received recognition by management and everyone was happy.
During a training that I was giving, I was able to teach short cut to do a job error free.
18. At your current job, what are you most proud of?
I am most proud of being able to help people out in tough situations and just being able to satisfy the patients and clients that come in the door.
I am most proud of my communication with the customer. The costumer is always right. If their is anything that I can do to make their experience more enjoyable I would make sure to do it.
At this time I am a homemaker and I take pride in being available for my family and providing after school care for neighbors and friends children.
I am a translator and interpreter so I feel very accomplished when the person I am translating for feels comfortable and happy with my work.
I am proud of team member.
19. How long do you see yourself as a flight attendant?
I see my self working as a flight attendant as long as you and I are satisfied with my perfomance
Being a flight attendant has been my dream job since i was a little girl, i see myself working and committed to being a flight attendant for 10 or more years.
I would say that Flight Attendant job is a career to me, i would like to work in this field as long as possible.
I approach every new job with a long-term view. I would like to think that I can make a positive contribution to the airline for a foreseeable future.
20. Do you enjoy traveling?
Yes I do very much,I love traveling.
Yes,I love traveling a lot,when I have spare time I and my family will go somewhere together or sometime I call my friends do the trip with me.
Yes,I do enjoy traveling very much,I think it's a great opportunity to work and travel together.
Yes, i love it.
Yes, I like traveling.
21. What role would you play as a FA?
My role is to ensure passenger safety, comfort, and great flight experience to ensure their return with our company.
I am hoping to start off as the assistant FA but then move up to become the head FA.
I would make sure that the safety and comfort of all my passengers be my number one concern.
First is the safety of the passenger comfort and in case of emergencies know the protocol to operate procedure.
As a flight attendant I would make the safety of the passengers my first concern. I would then make sure I met all of their needs and make them as comfortable as possible while flying with us.
22. Do you know how much this job pays?
I think I have a general idea what the job pays but not choosing this career for the money.
$10 to 15
Have no idea but i think they ofer best pay.
I dont know exactly but its a good enough.
I belive that Flight attendant is a good job also this company is a very good company ,I am sure that if I work here I will be in a good hand.
23. What irritates you about other people, and how do you deal with it?
People who are habitually late irritates me. I know we are all late from time to time, but when its every time it shows a lack of respect for others. I would calmly have a talk with this person and ask them why they are late and make suggestions to help them be on time.
Nothing irritates me about other people you have to accept and love people for who they are and by me being a positive person in front of them hopefully they will want to be better.
People not being honest and doing their job really irritates me but I often talk to poople and make them understand what their suppose to do.
Nothing irritates me you have to love them and accept and understand and I will not allow to interfere to my happiness.
People yelling and screaming and I deal with it by remaining calm, and by asking them to kindly speak a little softer so that I can hear them in order to assist in resolving the issue.
24. Have you ever been on a team where someone was not pulling their own weight? How did you handle it?
I was on a team once with this situation and the work had to be completed so I told myself this job had to be completed by 8pm and I worked really hard and prepared to stay and work overtime. 4 hours later it was completed. Sometimes we have to pick up the slack that is a part of life.
I would try and find out why first, maybe they are not feeling well. Then ask how I can of help to them to get the job done.
Its frustrating but I am very optimistic and share some goals to the team member. And maintain positive approach.
No. I have been fortunate to have always worked with people who worked hard and did their part.
I asked them if there was anything that I could do to assist them and if they said yes, then I would finish my task first and then try to help them with theirs.
25. Give me an example of a time that you felt you went above and beyond the call of duty at work.
I am a registered nurse. I had a patient that was very nervous about their surgery. I did everything I knew to calm their nerves and make them and their family comfortable. After I discharged this patient I wrote him a note and told him thank you for choosing our hospital and praying for a quick recovery. I ran into his daughter at the grocery store and she recognized me. She said her father has that note hanging on his refridgerator and showed it to everyone that came by to see him. Its the little things that matter.
I always take it one step further. I always make sure to create a personal connection with the customer, It makes for a more enjoyable experience.
I always take it onestep further make a personal connection with the person makes enjoyable expirience.
When the flight was over and I walked an elderly lady to the baggage claim and helped her with her smaller bags.
I was scheduled off for vacations and two employees called in sick. My job contacted me and I was able to report to work within the hour.
26. What would you do if you saw one of your colleagues deliberately being rude to a passenger?
I would try to know the situation but in any way i have to settle it without upsetting the passenger.
I would call my collegue one side and tell them to apologise to the passenger.
If i saw one of my colleagues deliberately being rude to a passenger i would go up to them and tell them this is not the way to treat our passengers, and ask what reasons has he/she to behave this way.
I will talk to my colleagues personally and offer some help to my colleagues to get my colleagues away from that passenger.
I will tell my colleagues politely and offer some help to my colleagues,They probably tired.
27. How do you feel about the dress code and professional standards?
My present and prior jobs all required professional dress code and I believe that it is essential to represent the company and yourself in a professional manner.
I feel that they are acceptable and I can fit the needs.
I can fit their needs and they are acceptable.
I have no problems with the dress code. I prefer wearing uniforms.
I love uniforms in the way they look and make you feel.
28. What do you think the flight attendants primary responsibility is as a crew member?
The primary responsibility is to ensure the safety and comfort of the passengers onboard the aircraft.
I believe that the flight attendants primary responsibility is to make the customers traveling experience enjoyable and comfortable.
To ensure the passengers have a good flight experience so that they return. Also, I believe that a flight attendant should make sure the passengers are safe and comfortable.
I think flight attendant primary responsiblity are to make sure that the people on board are safe understand the emergency exit and need to know all about the safety guidlines the also greet the guess with a beverage or a snack.
Ensure safety comfort of all passenger in line with company rule and regulations.
29. Describe a situation when you demonstrated initiative and took action without waiting for direction. What was the outcome?
This was during my current job when guest complained and yelled at me because the towels that was placed in their room was not enough. I initiatively took action right away by listening and taking notes of their complain. I delivered the towels to their room right away. I informed other departments what the guest complained so that they will be taken care of until they checkout.
When I was on a long bus trip, we Swerved of the road, I was able to get everybody off safely and quickly. The other crew member needed a little push to help but I was able to do that as well.
The was during my flight when then passenger complained about the bad experience in her chair I initially took action right away write the complaint and make a notes. And inform the supervisor it will taken care off.
The plane landed and another crew had worked the flight. I just waited for the passengers to all deplane then I assisted that crew to clean the aircraft without them having to ask me to do so. They were very grateful and thanked me.
Securing the galley and trolleys in bad weather if the pilots are too busy to do a passenger/flight attendant announcement. Also doing an announcement asking passengers to take their seats, so you can check the cabin. The pilot may be too busy to do this, or he may have forgotten in which case this may prompt him to make his own pa.