Top 25

Flight Attendant Interview Questions

1. Do you enjoy traveling?
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Flight attendants or cabin crew (historically known as stewards/stewardesses or air hosts/hostesses) are members of an aircrew employed by airlines primarily to ensure the safety but also the comfort of passengers aboard commercial flights, on select business jet aircraft,
Source: wikipedia.org/wiki/Flight_Attendant

Flight Attendant Interview Questions

2 of 32

If you were asked to take a flight across country and back unexpectantly, how would you handle this?

User Submitted Interview Answers

1.
Taking a flight and working on call is all a part of being a flight attendant. I would be prepared for many unexpected trips and welcome them with a smile :)
 
2.
I'm willing to relocate for my job.
 
3.
I would be excited.
 
4.
I would happily accept my job assignment and get myself ready by taking a good rest and hit the road.
 
5.
I would be ready for all unexpected flights through that i will show my proactivity and my effectiveness and welcome them with a smile :)
 
6.
Ill be right there.
 
7.
I would accept that with welcome.
 
8.
As flight attendant, I will be prepared to have an unexpected trips and will be happy to take it.
 
9.
I would choose to take it. But I would inform my family and friends that I have been called to work a flight across the country. But if they insist that I stay I would have to decide to stay. Family is mostly above work.
 
10.
I love adventures so I would be ready to go. I keep a bag packed. Not a problem.
 

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Question
#3 of 32

Why do you want to work for this airline?

User Submitted Interview Answers

1.
This airline is a productive and growing airline, it has been voted the best cheap air carrier of the year. the team like work force and the well presented uniforms and people, this atmosphere is where i want to work.
 
2.
Well,everyone know that your company is a good and top world ogranization,It's would be my honor to work with the world leading airline.
 
3.
I alway bring professionalism to the work place but also I make sure to make personal connections with the customers. I will preform at my highest ability, I will do what the customer asks. I want to work for this airline because I have had the best travel experience with you. I would like to make that experience even stronger for the customers.
 
4.
I want to work for _________ airline because they have a stellar reputation. I not only want to work for a company I can be proud of, but I want a long lasting career. I have heard this company treats their employees very well. When a company respects their employees it encourages them to work even harder. I will do my best for your company and feel I will be a great asset.
 
5.
Because its a new challege for me and being me i love challenghes and learning new things and i also like working with people..
 
6.
because it is a new challenge for me and it is a new airlines soi want to grow with theairlines
 
7.
This Arline has grown from a low cheap budget airline to get back the customers lost from qantas to virgin blue by creating a cheap airline to compete it has eroded the competition, this airline is well presented and has a professionalism.. i thnk i would be an asset to the team as i like to work with people as a team to get the job done
 
8.
I would like to be part of the winning team.
 
9.
Because i think i have qualification suitable for this job.
 
10.
I love to.
 

Question
#4 of 32

How would you handle a situation in which a passenger keeps breaking basic flight rules such as, wearing their seat belt?

User Submitted Interview Answers

1.
I would explain to them in a nice way that it is my job to make sure all passengers on this aircraft are safe and following the safety procedures and I would not want anyone to get injured and at this time we must keep our seatbelts fastened until further notice is given.
 
2.
I would start by asking them why they weren't, for instance, if they thought the seatbelt was too uncomfortable, and then I would suggest a solution. If they just responded that they didn't want to, then I would let them know that we implement the rule for their safety in the event of unexpected turbulence, and we wouldn't want anything to happen to our passenger that could have otherwise been prevented.
 
3.
I will be calm and polite. I will try to understand his problem and then will make him understand till he wears the seatbelt.
 
4.
I would politely remind them of the airline rules and ask them to please fasten their seatbelt since it is for their f safety as well as the safety of others.
 
5.
I will tell the passenger what is the safety rules an in a low tone of voice and inform how the others follow that rules.
 
6.
I would explain to them it was a federal regulation and all passengers had to comply.
 
7.
I would explain to them it was a federal regulation and all passengers had to comply.
 
8.
I would first inform the captain, then I would advise the passenger that if they did not conform, I would have to have authorities meet the flight since they are violating FAA rules.
 
9.
I would speak to him with an approachable tone of voice but in the same time I have to be assertive with him , but not baking it too obvious you have to be diplomatic also , try to explain to him that this is for hes own safety and prevent him from being injured in any scenarios after that I would go to my superior and inform him about situation and actions that have been taking.
 
10.
I would remind them that wearing their seat belt when the light is illuminated is for their safety so they won't get injured in the event of turbulence. If he keeps escalating the situation I would begin to handle the situation according to established company procedure.
 

Education Requirements

Flight attendants receive training from their employer and must be certified by the Federal Aviation Administration (FAA). Although flight attendants must have at least a high school diploma or the equivalent, some airlines prefer to hire applicants who have some college. Prospective flight attendants typically need previous work experience in customer service. Applicants must be at least 18 years old, eligible to work in the United States, have a valid passport, and pass a background check.

Question
#5 of 32

Describe a situation when you were able to have a positive influence on the actions of others.

User Submitted Interview Answers

1.
There are so many situations that I can think of. One situation that stands out is the time that I comforted someone on a flight from Atlanta to New York City. They were nervous and it was their first time flying. I informed them that everything is alright and that all aircrafts are inspected to make sure they are running up to code.
 
2.
My workmates called customers daily to advice them that their accounts were past due. I stayed behind one day to listen and realized that my workmates were not sympathetic to their situation and were rude. I asked everyone to be kinder and maybe the customer honor their contracts and pay.
 
3.
With my previous employer I work in a dental of I give the assurance the quality of the dental procedure to the patient and it came out good every time she sees me she always thanks me.
 
4.
I mastered a new software that we were all required to learn and I ended up teaching my teammates how to do it better and faster and we were able to complete our assignment in less than half of the time that we were originally expected to. We received recognition by management and everyone was happy.
 
5.
During a training that I was giving, I was able to teach short cut to do a job error free.
 
6.
When working as a bag room agent at a time when it was rare for women to work in this area, I persevered and worked very hard to get the respect from my male colleagues. As a result, I was given a commendation by those peers, and more women were welcomed to work in the bag room.
 
7.
I think that in other people's lives, the little things that accumulate make the most difference. Especially with strangers. For instance, one time I walked outside of my car to break up a fight between strangers. After that, I gave a ride home to the person, heard his story, and heard him reflect on the poor actions he made.
 
8.
Showing others that by helping others you can achieve more.
 
9.
I help others with words and actions.
 
10.
I am strong with a approachable manner. I will adhere to the rules but I can make the rules not so much as something you want to go against but be happy there are guidelines to keep us safe and therefore happy.
 

Question
#6 of 32

Tell me what you know about our airline.

User Submitted Interview Answers

1.
This company is known for its outstanding customer service and longevity. I have flown in it many times and the experience was phenomenal.
 
2.
As an only one aircraft that provides transportation of passengers to desired destinations with the hospitality, customer, safety and communication services that satisfy customers and airlines obligations.
 
3.
Where many passengers and flight attendant and plane.
 
4.
i know u r air line because u r air line is famous in myanmar and every body can know u r air line
 
5.
I know your airline is the first one started free luggage check in promotion in the national airline industry.
 
6.
I like the slogan of your airlines,
 
7.
Its a well known airline and everyone I know goes on that airline. They are very customer safety friendly and they are all bout getting the customers to destinations on time.
 
8.
Your airlines are best domestic airlines in 2 consecutive years . And attractive, modern aircraft.
 
9.
I know it was rated as the 4th best airline in the United States, with over 4,000 flights per day. It has recently been through a merger with Continental airlines. According to employee feedback on the internet, it is a great company to work for with good benifits.
 
10.
You fly to six continents and 575 destinations.
 

Work Environment

Flight attendants work primarily in the cabin of passenger aircraft. Dealing directly with the public and standing for long periods can be stressful and tiring. Occasionally, flight attendants must deal with turbulence, which can make providing service more difficult and causes anxiety in some passengers. Although rare, dealing with emergency situations and unruly customers can also be difficult and cause stress.

Question
#7 of 32

If you were in an unknown city, what would you do to find a restaurant?

User Submitted Interview Answers

1.
Look it up on the internet or ask customer service in my motel.
 
2.
First I would check with the front desk staff first, or check my smartphone.
 
3.
I would go on the net and look for restaurants or ask someone at the hotel.
 
4.
I would surf the internet or ask the front desk at the hotel where I was staying.
 
5.
I would ask a resident of the city for a recommendation.
 
6.
I would go online or ask the concierge at the hotel.
 
7.
I would go to Trip Advisor and see what the top restaurants are in that city. They are usually in good areas.
 
8.
Ask the hotel concierge or look it up on the internet.
 
9.
I would ask the staff at the hotel to recommend the best local restaurant.
 
10.
Call the hotel were I check in and use the internet.
 

Question
#8 of 32

Do you have a current passport?

User Submitted Interview Answers

1.
Yes I do.
 
2.
Yes,I do have a curent passport and ready to fly.
 
3.
Yes, i do.
 
4.
yes i have
 
5.
Yes, I have a passport from the United States of America.
 
6.
Yes. I will also be updating it before the expiration date in November.
 
7.
Yes. I have traveled abroad many times and have a current passport.
 
8.
Yes, I have one that is current.
 
9.
Yes I have a current passport.
 
10.
No. However, I would not have any issues obtaining my passport.
 

Flight Attendant Pros

1. Working with a diverse cabin crew, meeting new people and seeing new places May 30th, 2012

2. To travel around the world, meet people from different countries and langugese. December 1st, 2012

Question
#9 of 32

If you had a passenger that couldn't keep calm, due to anxiety of a plane crash, how would you calm them down?

User Submitted Interview Answers

1.
I would reassure them that a plane is much safer than a car. We have maintenance completed after every flight, everything is well maintained.
 
2.
First I would keep my voice calm. I would reassure them that they are very safe. I would listen to them as they expressed their concerns. I would offer them headphones and ask if they would like to listen to some soothing music. I would make sure they were comfortable, and offer them some hot tea.
 
3.
Calmly explain how safe flying is, that the airline has members hired just to check every inch of the plane for every possibility before takeoff. Connect with the person to really show that you care about their safety.
 
4.
explaint that every will have control by good pilot and we have exellent cruise
 
5.
I would listen to the passengers fears and then I would reassure the passenger that flying is one of the safest ways of travel. I would also have the Captain (if possible) speak with the passenger to reassure him/her.
 
6.
I will start a conservation with this passenger. After that I will share my own flying experience with this passenger saying that flying is safe.
 
7.
First,I will talk to the paasenger and ensure that this is a safe flight also share my flying experience to the passenger or otherwise, take the paaenger to the flight deck to see the captain.
 
8.
First of all, you should be calm down and try to understand why the passenger is so nervous and what makes him anxious, using smooth and even tone letting him/her feel relax.
 
9.
Ask them what I can do for them.
 
10.
I would remain calm and speak with him in a quiet soothing voice. I would ask him if seeing the emergency equipment on board would help alleviate some of his anxiety. I would try to help him have confidence in the crew, in me so that he does feel safe in flight.
 

Question
#10 of 32

How would you handle a situation where one passenger complained about the passenger next to him for snoring too loudly?

User Submitted Interview Answers

1.
I would inform him that everybody has the right to be comfortable. If he insists that I wake the passenger up, I would explain that it is highly unprofessional to wake someone for a disturbance such as snoring. I would ask if he wanted ear plugs. But if he keeps pushing me to wake the passenger up I would ask if he wanted to move then check if there are any seats available on the aircraft.
 
2.
I would first apologize to the passenger first. I will tell ask the passenger if there's anything I can help them with such as offer him the earplugs. If the passenger asks me to wake the other passenger up, I will explain to him that it is inappropriate to disturb that way. However, If he's still not happy. Then I will inform my flight purser to see if I need to re-arrange the seat for him.
 
3.
Try to find another available seat the complaining guest, if not, will appropriately wake up the snoring passenger and say,
 
4.
I would offer a seat elsewhere if available and/or ear plugs.
 
5.
I explain every passanger have good sleep and I find clothespin
 
6.
Apologize to the passenger and then ask what would be the best way to help. Then if they ask to wake up the passenger say that it is not an option to wake the snoring passenger but suggest to move to another seat.
 
7.
Apologise first and then bring the passenger earplugs. If the passsenger still complain may bring him to anther sear if possible.
 
8.
Explained to the passenger that it's inapropriate to disturb the other passenger's slumber but suggests to change to other seat (if available).
 
9.
I will moved the other passenger into another vacant seat where he can no longer hear the passenger snoring too loudly.
 
10.
I will approach gently, politely ask if they have any problems.And I will try to comfort their complaint.
 

Question
#11 of 32

How tolerable are you of people?

User Submitted Interview Answers

1.
I think that i am a tolerable person in general, people sometimes do something makes me feel uncomfortable, but i never let the unhappiness go through me.
 
2.
Wee,I don't get angry easy.However if I feel that I will angry to people i will walk away.
 
3.
I'd like to think of a situation in other's shoes, when you are considering of others you can tolerate more of people.
 
4.
I think as a flight attendance, we want to make sure the passengers are feeling comfortable in a long haul flight. I do understand that they sometimes will feel stressful and become somewhat demanding. I think the best way is to comfort them with the positive attitude and listen to what they really want and need. Then, of course we will try our best to make sure they are happy.
 
5.
I love people. Without them businesses will not exist.
 
6.
Very! People just want to be heard, if I can solve their problem I will.
 
7.
I am not , Iam very flexible and easy to deal with.
 
8.
I am very tolerant of others. I try to give others the respect I would want. We never know what other people are going through.
 
9.
I really enjoy working with people from children to senior citizens and have been employed in customer contact positions throughout my career.
 
10.
I am very patient and would be able to tolerate a intimidating customer.
 

Question
#12 of 32

How long do you see yourself as a flight attendant?

User Submitted Interview Answers

1.
I see my self working as a flight attendant as long as you and I are satisfied with my perfomance
 
2.
Being a flight attendant has been my dream job since i was a little girl, i see myself working and committed to being a flight attendant for 10 or more years.
 
3.
I would say that Flight Attendant job is a career to me, i would like to work in this field as long as possible.
 
4.
I approach every new job with a long-term view. I would like to think that I can make a positive contribution to the airline for a foreseeable future.
 
5.
tae
 
6.
Well,right now i am still have passion to be a flight attendant...
 
7.
I love this job so much,I see myself working as a flight attendant here for 20 years.
 
8.
I see myslef being a flight attendant for about 10 years or maybe more than tha.
 
9.
As long as possible.
 
10.
I would like to improve my job as a flight attendant and look for the opportunity to promotion within 3 to 5 years.
 

Question
#13 of 32

Do you get motion sickness?

User Submitted Interview Answers

1.
Not on the whole. Really the only sporadic times are non-revving on Piedmont's Dash-8s. CRJs and mainline jets don't affect me.
 
2.
I have had car sickness twice when I was around 7 or 8 but since I've been as adult I haven't had any issues with that.
 
3.
No I do not get motion sickness.
 
4.
On the sea but not flying.
 

Question
#14 of 32

How would you rate your people skills?

User Submitted Interview Answers

1.
Excellent! I have many years of customer service experience which has given me the knowledge to deal with all types of people and situations.
 
2.
I have been working with service industry for almost ten years and I still love this job.
 
3.
I would say i am confident in any profession where customer service is oriented, but still i think there is room to develop and improve.
 
4.
My people skills are very high. I have worked in the customer service industry for a long time and I am very friendly to everyone I meet.
 
5.
I would say my person skills is good. I work well with others and is always there to help and share my knowledge and experience with fellow co-workers. I also have excellent customer care skill which I am trying my best to make my customer feel relax and happy.
 
6.
What are your strengthsHoe would you respond if you offered the job.
 
7.
I would say 9 out of ten,I have the experience in a customer service industry for many year.I am sure that I can deal with people.
 
8.
I am quite confident to get along well with people.
 
9.
I would say that there is room to improve although i feel very comfortable working with people.
 
10.
If 1 to 10, i will say that i reach up to 7.
 

Question
#15 of 32

Why do you think passengers take their frustration out on the cabin crew, even though the crew is trying to help them?

User Submitted Interview Answers

1.
Every customer is traveling for a reason. It may be an exciting time such as a vacation, going to adopt a bay, or going to see a family member It can also be a very stressful or sad time. They may be going to the most important job interview of their life, there might have been a death in the family and they are grieving, or they could be moving to a new city or even country and feel overwhelmed. Traveling can be exhausting without extenuating circumstances. Therefore you should never take it personally when a passenger is frustrated.
 
2.
For a lot of people, traveling is extremely stressful and traveling by air takes a lot of preparation. When a passenger is already stressed and just wants to get to their destination, it will be difficult to make them happy. The only thing I can offer, as a flight attendant, is comfort, a positive attitude about their flight, and assurance that they will land on time.
 
3.
People are different we never know what they have seen before they see us on board,what we can do as a cabin crew is just clam down and help them.
 
4.
I understand that people are different,so what we can do as a cabin crew is just to ensure that the passenger are happy,we might offer them some help if the need or offer some drinks to let thier cool down.
 
5.
because some passengers are high
 
6.
It is a reality not only for the flight attendants but also to all customers assistants, for this reason all must be equipped by patience to handle this situation . probably, the passengers have their personal problems and they burst into the flight attendants.
 
7.
When the find our services do not meet their needs.
 
8.
There may be something he needs we have not taken care satisfactorily.
 
9.
Passengers who doing that normally those are not satisfied with the services the airlines provided.
 
10.
The passengers paid for the services they need, and they tend to find someone presents the service provider, here is the airlines, to voice their unsatisfactory of services.
 

Question
#16 of 32

When did you realize you wanted to become a flight attendant?

User Submitted Interview Answers

1.
I couldn't say exactly when, but i could definitely say, i have always been learning and improving my skills to find a career where my experience and enthusiasm may maximize achievement.
 
2.
I would accept.
 
3.
Offer the passenger to change seats, or ask the passenger if they would like a pair of head phones.
 
4.
I relised i wanted to be a flight attenant when i first went on an aeroplane i saw the way that the crew behaved and presented theirselves which to me was really important but most of all it was the way they handled the passengers and how well they coped under pressure and working in a team not just independantly. i was reallly interested in the way that they can do multi tasks ever since then i have put my goal on becoming a flight attendant.
 
5.
When I started to work at my current job. I realized how much I love to help my customers with their wants and needs. And I'm happy with I see the smiles on their face.
 
6.
Not exactly, but, i believe the company wouldn't be in their respected position bot knowing what's fair and not to their employees.
 
7.
No not at all.
 
8.
I would wake the passenger and ask if they could keep it down or move the passenger.
 
9.
When i realized i cannot become a pilot.
 
10.
I have been looking for the flight attendant career for almost a year,
 

Question
#17 of 32

If a passenger gets violently ill during a flight, how would you handle this?

User Submitted Interview Answers

1.
I would definitely take care of the problem immediately. First, I will inspect his conditions and find out how serious the passenger is. If it's too serious, then I will notify my flight purser and call upon the ground-based medical assistant through the use of the Medlink.
 
2.
Take care of the problem immediately. First, I would inspect his condition and find out how serious the passenger is. If its something that immediate assistance, I would let the captain know.
 
3.
First,i will check his condition and let's the crew know also inform my supervisor to ask for the doctor or nurse onbord,if the situation become a serios case we might call captain to contact to the ground crew.
 
4.
I should keep calm and professional, get help from co-workers in necessary.
 
5.
Calm down and try to find out what made the passenger out of control, if possible find help from co-workers.
 
6.
Ask what's wrong inform the purser.
 
7.
I would first ask if there is anybody on board with medical training. If not I would contact the flight deck immediately. I would make sure that they are the priority if needed.
 
8.
First I would try to see what the symptons are perform CPR if needed alert my supervisor.
 
9.
I would try to calm him down by talking nicely and listen to his frustration. Making sure to let him know that I will do everything in my hands to make his flight a pleasant one.
 
10.
I would try to make him comfortable as possible and if he or she is traveling with someone else ask if they know of any know illness or taking any medications. If alone, see if I can the information from the passenger since most of the time the person knows what is wrong.
 

Question
#18 of 32

What type of emergency training have you completed?

User Submitted Interview Answers

1.
I did go through it 3 months ago, but i do any emergency training is final.
 
2.
It never ending, we should keep in mind, safety is the top priority of our job.
 
3.
Searching on the internet or ask customer service.
 
4.
I completed my emergency training about 5 months ago, but I still practice every month. Just so I am sure that I can remain calm in an emergency situation and make sure that I would be of good help.
 
5.
I have taken ACLS, PALS, CPR while working as a nurse.
 
6.
I have never had emergency training.
 
7.
Have not done emergency training.
 
8.
I have not yet completed emergency training.
 

Question
#19 of 32

What would you do if you saw one of your colleagues deliberately being rude to a passenger?

User Submitted Interview Answers

1.
I would call my collegue one side and tell them to apologise to the passenger.
 
2.
I would try to know the situation but in any way i have to settle it without upsetting the passenger.
 
3.
If i saw one of my colleagues deliberately being rude to a passenger i would go up to them and tell them this is not the way to treat our passengers, and ask what reasons has he/she to behave this way.
 
4.
I will talk to my colleagues personally and offer some help to my colleagues to get my colleagues away from that passenger.
 
5.
I will tell my colleagues politely and offer some help to my colleagues,They probably tired.
 
6.
I would offer help first, and talk frankly with him alter by offering advice in how to improve his job.
 
7.
I would go up n ask if I speak to them and then i would be the one to service them the rest of the flight i wouldnt be happy and say they should know better than to treat passengers in that manner.
 
8.
This article made me effulge. After reading this article, I inspired a lot. I will pay more attention to your blog. I hope everyone like me herebring in happy, reap moved.
 
9.
If, for example, there are 60 children on the flight, but you only have 40 toys. How would you deal with thissituation.
 
10.
Ask her later what happened.
 

Question
#20 of 32

How do you feel about the dress code and professional standards?

User Submitted Interview Answers

1.
My present and prior jobs all required professional dress code and I believe that it is essential to represent the company and yourself in a professional manner.
 
2.
I feel that they are acceptable and I can fit the needs.
 
3.
I can fit their needs and they are acceptable.
 
4.
I have no problems with the dress code. I prefer wearing uniforms.
 
5.
I love uniforms in the way they look and make you feel.
 
6.
I totally agree with it. Looking and being professional is very important.
 
7.
I love the dress code and the professional standards - when working it is very comfortable.
 
8.
I think it's necessary to keep the industry going as long as the head of the company knows what he/she is doing, as long as it respect basic human right and moral, and respect the personal life of employees.
 
9.
Dress code is a recognition that I am working for this reputed airline.
 

Question
#21 of 32

At your current job, what are you most proud of?

User Submitted Interview Answers

1.
I am most proud of my communication with the customer. The costumer is always right. If their is anything that I can do to make their experience more enjoyable I would make sure to do it.
 
2.
I am most proud of being able to help people out in tough situations and just being able to satisfy the patients and clients that come in the door.
 
3.
At this time I am a homemaker and I take pride in being available for my family and providing after school care for neighbors and friends children.
 
4.
I am a translator and interpreter so I feel very accomplished when the person I am translating for feels comfortable and happy with my work.
 
5.
I am proud of team member.
 
6.
I am most proud of my children becoming independent, productive young adults. I have taught them the importance of giving back to others and each of them have demonstrated that in their lives.
 
7.
Providing a needed service for families and children.
 
8.
I still didnt ashieve yet some of my big dreams in the field but over all I did elevate my customer service skills to a high level my ability to adapt to worl with a team to pay attentions to details.
 
9.
My guiding star award for being the most helpful employee that provided great internal and external customer service and my attendance record, I haven't been late in the 15 years that I have worked with my Agency.
 
10.
Going out of my way to helping the customer find what they need and having them leave satisfied and happy.
 

Question
#22 of 32

What role would you play as a FA?

User Submitted Interview Answers

1.
I would make sure that the safety and comfort of all my passengers be my number one concern.
 
2.
My role is to ensure passenger safety, comfort, and great flight experience to ensure their return with our company.
 
3.
I am hoping to start off as the assistant FA but then move up to become the head FA.
 
4.
First is the safety of the passenger comfort and in case of emergencies know the protocol to operate procedure.
 
5.
As a flight attendant I would make the safety of the passengers my first concern. I would then make sure I met all of their needs and make them as comfortable as possible while flying with us.
 
6.
To make sure that the passengers are safe and to provide an excellent inflight service.
 
7.
I would play lay a tea leader and team player in the same time depending on the situation and circumstance.
 
8.
Ensuring that each passenger was safe.
 
9.
Giving the passenger the best customer service possible, and going out of my way to make sure I am meeting their needs and expectations.
 
10.
An inspirational role to other flight attendants.
 

Question
#23 of 32

Have you ever had a stranger yell at you before? How did you handle the situation?

User Submitted Interview Answers

1.
Yes, I felt uneasy at first, but I realized he just needed to vent. I didn't take it personally, but just listened and assured him I was there to help him.
 
2.
I no tolerate this. Is sign of disrespect in my country.I go galley and get Ginsu!!!
 
3.
Never had this experianse
 
4.
Yes. i feel sorry that our services did not meet their needs and i must improve my service.
 
5.
Yes. A guest complained of unexpected charge on his bill during checking out.First of all, i felt sympathy for the guest.
 
6.
Yes. A hotel guest complained expected room charge during checking out. I felt bad, but helped the guest find out where the wrong item charged and corrected it.
 
7.
Yes, during my previous job as a hotel front desk agent. I felt uneasy but at same time, i thought there might be something wrong with my service, so i tried different way to help the guest.
 
8.
Yes it made me feel the passengers frustration.
 
9.
Yes, well first it was really degrading but then just a smile away to that person and it will go all the way.
 
10.
Yes I have had strangers yell at me. It made me think about the situation and not take it personal. I had to hold my head up and still treat that person with respect.
 

Question
#24 of 32

What are your compensation expectations?

User Submitted Interview Answers

1.
I think I have a general idea what the job pays but not choosing this career for the money.
 
2.
$10 to 15
 
3.
Have no idea but i think they ofer best pay.
 
4.
I dont know exactly but its a good enough.
 
5.
I belive that Flight attendant is a good job also this company is a very good company ,I am sure that if I work here I will be in a good hand.
 
6.
Yes i do undertsand how much this job pays.
 
7.
I have done a lot of research and i got well prepared to take the job i have passion for, no matter how much i was paid for it.
 
8.
The salary is not the first priority for me, I apply this job because I really like the role your offer. I know if I work well my salary will meet my expectation.
 
9.
24$/h
 
10.
Dependant on Experience.
 

Question
#25 of 32

Have you ever been on a team where someone was not pulling their own weight? How did you handle it?

User Submitted Interview Answers

1.
I was on a team once with this situation and the work had to be completed so I told myself this job had to be completed by 8pm and I worked really hard and prepared to stay and work overtime. 4 hours later it was completed. Sometimes we have to pick up the slack that is a part of life.
 
2.
I would try and find out why first, maybe they are not feeling well. Then ask how I can of help to them to get the job done.
 
3.
Its frustrating but I am very optimistic and share some goals to the team member. And maintain positive approach.
 
4.
No. I have been fortunate to have always worked with people who worked hard and did their part.
 
5.
I asked them if there was anything that I could do to assist them and if they said yes, then I would finish my task first and then try to help them with theirs.
 
6.
Yes, and we had a quiet conversation that inspired us both to do better.
 
7.
Yes. First by speaking with the team mate to better understand why they were not doing their best, and then trying to help them to improve. If this did not work, would have to go to the supervisor.
 
8.
There are generally always team members that don't. If the rest of the entire team agrees that they aren't pulling their weight, then we bring it to the attention of the team member, if the problem persists then let them know that us working together isn't benefiting anyone on the team.
 
9.
We have to get the work done, if someone isn't pulling their weight, the work has to be done and we can address the situation when we are landed and away from the pax and or talk to the supervisor.
 
10.
I will give them more independent tasks, and try to motivate them, let him/her understand he/she is important in our team, and that we need him/her. Have a serious talk with he/her, if not I will have to fire him/her.
 

Question
#26 of 32

Give me an example of a time that you went above and beyond the call of duty at work.

User Submitted Interview Answers

1.
I am a registered nurse. I had a patient that was very nervous about their surgery. I did everything I knew to calm their nerves and make them and their family comfortable. After I discharged this patient I wrote him a note and told him thank you for choosing our hospital and praying for a quick recovery. I ran into his daughter at the grocery store and she recognized me. She said her father has that note hanging on his refridgerator and showed it to everyone that came by to see him. Its the little things that matter.
 
2.
I always take it one step further. I always make sure to create a personal connection with the customer, It makes for a more enjoyable experience.
 
3.
I always take it onestep further make a personal connection with the person makes enjoyable expirience.
 
4.
When the flight was over and I walked an elderly lady to the baggage claim and helped her with her smaller bags.
 
5.
I was scheduled off for vacations and two employees called in sick. My job contacted me and I was able to report to work within the hour.
 
6.
When working as a gate agent, a flight attendant arrived on a late night flight and needed some medication. I drove her to the drugstore, and then her hotel.
 
7.
When training a new employee I wanted the employee to do the work but we had a such a variety of mishaps happen along with turbulence but keeping the entire plane full of passengers calm - made it seem like I was able to make a good situation out of something that was out of all of our control.
 
8.
I have done part time job previously and I used to do my college in the morning and afternoon till night I used to do part time job.
 
9.
On Friday night we are extremely busy with a huge traffic of costumers at the restaurant 2 of my staff members did not show up, I had to be in the kitchen cooking, at the dining room serving, insuring all costumers are satisfy on time, being a bar tender, clean up after we closed.
 

Question
#27 of 32

What irritates you about other people, and how do you deal with it?

User Submitted Interview Answers

1.
People who are habitually late irritates me. I know we are all late from time to time, but when its every time it shows a lack of respect for others. I would calmly have a talk with this person and ask them why they are late and make suggestions to help them be on time.
 
2.
Nothing irritates me about other people you have to accept and love people for who they are and by me being a positive person in front of them hopefully they will want to be better.
 
3.
People not being honest and doing their job really irritates me but I often talk to poople and make them understand what their suppose to do.
 
4.
Nothing irritates me you have to love them and accept and understand and I will not allow to interfere to my happiness.
 
5.
People yelling and screaming and I deal with it by remaining calm, and by asking them to kindly speak a little softer so that I can hear them in order to assist in resolving the issue.
 
6.
I think people being late is what irritates me most but I must realize that each persons day has their own set of challenges.
 
7.
I try to not find negative things about other people, find their positives instead and make a much more enjoyable experience.
 
8.
When they are close minded. I try to bring in opposing views to see how they handle them and show both sides could be correct.
 
9.
When they whine about just about everything. I get them settled with all the possible things I can - then I tend to the people I am suppose to take care of and then I can get them a bit more attention. See if it helps the whining.
 
10.
Nothing irritates me about others and if does I confront them in a polite way.
 

Question
#28 of 32

Describe a situation when you demonstrated initiative and took action without waiting for direction. What was the outcome?

User Submitted Interview Answers

1.
This was during my current job when guest complained and yelled at me because the towels that was placed in their room was not enough. I initiatively took action right away by listening and taking notes of their complain. I delivered the towels to their room right away. I informed other departments what the guest complained so that they will be taken care of until they checkout.
 
2.
When I was on a long bus trip, we Swerved of the road, I was able to get everybody off safely and quickly. The other crew member needed a little push to help but I was able to do that as well.
 
3.
The was during my flight when then passenger complained about the bad experience in her chair I initially took action right away write the complaint and make a notes. And inform the supervisor it will taken care off.
 
4.
The plane landed and another crew had worked the flight. I just waited for the passengers to all deplane then I assisted that crew to clean the aircraft without them having to ask me to do so. They were very grateful and thanked me.
 
5.
Securing the galley and trolleys in bad weather if the pilots are too busy to do a passenger/flight attendant announcement. Also doing an announcement asking passengers to take their seats, so you can check the cabin. The pilot may be too busy to do this, or he may have forgotten in which case this may prompt him to make his own pa.
 
6.
One time a co-worker was out on emergency leave, I knew one of her office report were due to our supervisor for a deadline, I was able to compile and submit the report in a timely manner and both the supervisor and employee were impressed because were able to function even though we had a staff member away from the office.
 
7.
On a delayed flight, the gate house was full of anxious passengers. There was a choral group on the flight and I got them to entertain in the gate area to help calm the other passengers. People seemed less stressed and were enjoying the singers.
 
8.
Greeting tables and taking tables out of my section because the other servers were over their heads. Positive outocme, happy customers.
 
9.
My daughter had a next door neighbor who committed suicide. I had to clear my family with young children from the location and with the sound of my voice - I had to take care of the screaming sobbing wife and listen to the EMT give me directions to try to revive the man. And direct them to the address. It was not good for the person but for all of the surviving people, we were able to come together and be very close. My daughter and her young family, although hurt, have been able to more on and live a happy life. This situation did not scar.
 
10.
My mom is staying Alone and one day I decided to do a part time job so that I can support my family.
 

Question
#29 of 32

What do you think the flight attendants primary responsibility is as a crew member?

User Submitted Interview Answers

1.
I believe that the flight attendants primary responsibility is to make the customers traveling experience enjoyable and comfortable.
 
2.
To ensure the passengers have a good flight experience so that they return. Also, I believe that a flight attendant should make sure the passengers are safe and comfortable.
 
3.
The primary responsibility is to ensure the safety and comfort of the passengers onboard the aircraft.
 
4.
I think flight attendant primary responsiblity are to make sure that the people on board are safe understand the emergency exit and need to know all about the safety guidlines the also greet the guess with a beverage or a snack.
 
5.
Ensure safety comfort of all passenger in line with company rule and regulations.
 
6.
Make sure the passengers are safe and to protect the cockpit.
 
7.
Great customer service, safety, leadership and delegation, and being able to problem solve when necessary.
 
8.
To esnure customer safety and customer service.
 
9.
Keep the passengers safe.
 
10.
To be polite, helpful and courteous towards the passenger.
 

Question
#30 of 32

Where would you most like to travel that you haven't?

Question
#31 of 32

Are you okay with being on a long layover?

Question
#32 of 32

Where would you like this career to take you?
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