MockQuestions

Flight Attendant Mock Interview

Question 24 of 37 for our Flight Attendant Mock Interview

Flight Attendant was updated by on February 10th, 2020. Learn more here.

Question 24 of 37

Why do you think passengers take their frustration out on the cabin crew, even though the crew is trying to help them?

"People can get very cranky on flights because of the tight space and being in close quarters with strangers. They get frustrated when they're uncomfortable and can't improve their situation on their own. So, naturally, they look to us for solutions. Unfortunately, they typically reach out to us when they're already in a very poor mood. When this happens, it's very natural to not think rationally or clearly, and we become the most convenient outlet for their frustration and anger. It's understandable, and I don't let it get to me; I don't take it personally. I like to take care of people, especially when they're frustrated."

Next Question

How to Answer: Why do you think passengers take their frustration out on the cabin crew, even though the crew is trying to help them?

Advice and answer examples written specifically for a Flight Attendant job interview.

  • 24. Why do you think passengers take their frustration out on the cabin crew, even though the crew is trying to help them?

      How to Answer

      It is very common for an upset passenger to take their frustration out on the cabin crew. As you answer this question, talk about the fact that the cabin crew is the face of the airline while passengers are cramped into a small cabin for hours on end, and it is only natural for some customers to become irritated and frustrated. In addition, talk about your ability to handle customers who act this way, if you were hired for this role.

      Written by Rachelle Enns on March 24th, 2021

      1st Answer Example

      "People can get very cranky on flights because of the tight space and being in close quarters with strangers. They get frustrated when they're uncomfortable and can't improve their situation on their own. So, naturally, they look to us for solutions. Unfortunately, they typically reach out to us when they're already in a very poor mood. When this happens, it's very natural to not think rationally or clearly, and we become the most convenient outlet for their frustration and anger. It's understandable, and I don't let it get to me; I don't take it personally. I like to take care of people, especially when they're frustrated."

      Written by Rachelle Enns on March 24th, 2021

      2nd Answer Example

      "People can get very cranky on flights because of the tight space and being in close quarters with strangers. They get frustrated when they're uncomfortable and can't improve their situation on their own. So, naturally, they look to us for solutions. Unfortunately, they typically reach out to us when they're already in a very negative mood. When this happens, it's very natural to not think rationally or clearly, and we become the most convenient outlet for their frustration and anger. It's understandable, and I don't let it get to me, I don't take it personally. I like to take care of people, especially when they're frustrated."

      Anonymous Interview Answers with Professional Feedback

      Anonymous Answer

      "It's only natural that customers would look toward the cabin crew as responsible for any mistake cause after all the cabin crew stands as the only representatives of the airline at that time and moment."

      Rachelle's Feedback

      You make an excellent point here! Be sure to acknowledge that you are ready and prepared to handle these types of passengers.
      "It's only natural that passengers would look toward the cabin crew as responsible for any mistakes. After all, the cabin crew stands as the only representative of the airline at that moment. I will handle these types of passengers by (give an example)."
      Show More Answers

    • Next Question