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Flight Attendant

1 Interview Questions & Answers

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Rachelle Enns
Rachelle is a job search expert, career coach, and headhunter who helps everyone from students to fortune 500 executives find success in their career.
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Have an upcoming Flight Attendant interview? Browse questions below or request one-on-one coaching with an interview expert.
What would you do if you saw one of your colleagues deliberately being rude to a passenger?
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TOP ANSWERS
Example #1
"My reaction would be different depending on if the colleague was one of my direct reports or not. If the individual reported to me, I would speak with them about the situation in private and request that an apology be granted. If possible, I would upgrade the passenger on their flight seating as well. If the colleague was an equal I would likely leave it be and just take special care and attention on the flight to make the passenger feel comfortable and welcome. If the situation became a common occurrence I would bring it up with management."
Example #2
"I'd approach him in the galley and chat him up, see if there's anything that's bothering him that might affecting his attitude. Maybe he had a fight with a friend or family member and he didn't leave his personal baggage when he came in to work. If that's the case, then I'll try to let him vent a little bit with me, and then encourage him to focus on something positive. Then I'd suggest to him that the passenger he was rude to looks a little upset at something and that he should check in with him. That way the passenger gets a taste of my colleague's more positive attitude."
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