MockQuestions

Facility Manager Mock Interview

Question 27 of 35 for our Facility Manager Mock Interview

Facility Manager was updated by on November 18th, 2021. Learn more here.

Question 27 of 35

How would you handle a contractor that was underperforming?

Contractors and employees are required to meet certain performance standards. The interviewer wants to know how you would handle someone that isn't meeting those standards.

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How to Answer: How would you handle a contractor that was underperforming?

Advice and answer examples written specifically for a Facility Manager job interview.

  • 27. How would you handle a contractor that was underperforming?

      How to Answer

      Contractors and employees are required to meet certain performance standards. The interviewer wants to know how you would handle someone that isn't meeting those standards.

      Written by Ronda Barnes on November 18th, 2021

      1st Answer Example

      "I like to have regular conversations with my contractors so they know how they are performing. If one was underperforming, I would address the areas that were missing the mark and come up with a performance improvement plan. I would give them time to improve and take additional measures if they continued to underperform."

      Written by Ronda Barnes on November 18th, 2021

      2nd Answer Example

      "I would have a conversation to find out if there was a good reason why they might be underperforming. If possible, I would provide training or additional resources to assist."

      Written by Ronda Barnes on November 18th, 2021

      Anonymous Interview Answers with Professional Feedback

      Anonymous Answer

      "Have a conversation exploring why. Come up with a plan to address any outstanding issues. If unresolved review contracts for additional options. Ensure they have the resources and support. I've learned that having good relationships with contractors is key and you can usually catch issues before they escalate"

      Stephanie's Feedback

      Your response is very positive and shows a growth mindset, which is such an important skill for managers to have. However, I suggest being a little more specific around your plan for "reviewing a contract for additional options." Would you put the contractor on a performance plan with clear goals? What would your follow-up be? What would you do if the contractor continued to underperform?