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Entry Level Administrative Assistant Interview
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30 Questions and Answers Written by Professional Interviewers

Question 1 of 30
What computer skills do you have and what programs are you comfortable using?
User-Submitted Answers
1.
I am comfortable using some excel, word, power point and adobe packages.
2.
I have Ms word, Excel, Power point, Share-point, Access, and Outlook. I'm comfortable using all programs.
3.
Excel, word, powerpoint, outlook, onenote - I am comfortable using all.
4.
Microsoft Office Suite, Adobe, Clear Care (scheduling software)
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Question 2 of 30
What qualities do you consider most important in an administrative professional?
User-Submitted Answers
1.
I positive can do attitude with a flair for work perfection.
2.
Professionalism, detail-ortiend, and management. Without these three qualities you will not be able to achieve anything.
3.
Organized, dependable, team player, able to manage time,
4.
Someone who is polite, professional, honest. They are able to wear many hats but aren't afraid to ask for help when the need arises.
5.
Communication, organization and confidentiality.
6.
Organization, good people skills, good attitude, great time managment.
7.
Dependability, reliability, trustworthyness, follow through, approachable.
Question 3 of 30
How do you handle stress and deadlines?
User-Submitted Answers
1.
Organized, dependable, team player, able to manage time,
2.
I don't have an issue dealing with stress. I find I do my best work under pressure. I have never been late for a deadline; I am able to manage my time effectively to complete my projects on schedule.
3.
When handling stress, I react to the situation rather than to stress. That way the situation is handled and does not become stressful. I prioritize my responsibilities so I have a clear idea of what needs to be done which has helped me effectively.
4.
I take time to realize the situation, never allow to matter to blow out or loose control on my self. I handling deadlines being organized and managing time.
5.
The best way that I handle stress and deadline is by taking a look at the big picture, assessing what needs to be done by when, and then figuring out what tasks take priority.
6.
I try not to get stressed. I write down everything that needs to be done for the project, prioritize, stay focus and get busy.
Question 4 of 30
When have you had to communicate with a client or senior manager on behalf of your boss?
User-Submitted Answers
1.
During my time with The Art of Shaving and Lucky Brand as a manager, there were multiple occasions when the Store Manager was not available and I had to reach out to the District Manager on their behalf. I would address any immediate concerns and provide feedback or I would promise to follow up within a specific time frame.
2.
What was the most challenging customer internal or external and how did you satisfy that person.
3.
When a customer is unhappy about a situation on there account.
4.
Several times for meetings, trainings.
5.
When have you have to communicate with a client or senior manager on behalf of your senior.
6.
Most of the companies I have worked in have had quite a flat structure. For example, in my teaching position, the CEO of the company was my boss so I interacted with her daily.
Question 5 of 30
How much do you enjoy office work?
User-Submitted Answers
1.
I quite enjoy office work. I like being part of a team.
2.
I love working in the office with different projects and people.
3.
I do not have a lot of experience with office work. The times where I have had to sit down and do paperwork I actually really enjoyed it.
4.
I like to multitask, work with other people, help people, etc.
5.
I enjoy working in an office and enjoy the many hats that can come with the position. I like being a part of a team working towards a common goal.
6.
I really enjoy office work because I am able to work close with my co-workers, manager, boss.
7.
I would like to be persistent and resolute.
8.
It's a passion of mine to work in a office, where I can analyze my skills.
9.
I enjoy it very much. Keeping things organized makes me happy and gives me a sense of personal accomplishment, so the opportunity to do that in a professional capacity is a satisfying prospect.
10.
Very much.
Question 6 of 30
How do you prefer to communicate?
User-Submitted Answers
1.
I prefer email communication. I am completely capable of verbal as well, but I find with written communication there is less chance of errors because you are able to edit.
2.
I am an effective communicator in verbal and written. I believe that different people have different methods that work best for them and it's important to use those methods.
3.
I prefer to communicate in person, because you can give good feedback face-to-face. Some things can be misleading while over via email.
Question 7 of 30
What is the most interesting project you have worked on?
User-Submitted Answers
1.
I have not had any experience with any projects.
2.
While at HISC I participated in the program Be A Santa to a Senior. I was a vital member of the team with organizing pick up of gifts, wrapping gifts and then delivering gifts to seniors in the community. It was a great experience working on the team but also seeing the seniors faces when delivering the gifts.
3.
We hold special event every month. And I was responsible to make brochures. I find that very interesting because I was use my artist skill and apply them.
4.
There was a sustain ability units we had to do at college in regards to recycling were we had to make a project that outlined the problems that we have in our day to day lives and demonstrate and debate about it in class.
Question 8 of 30
Do you feel your experience as an administrative assistant has gone beyond the scope of pure administration? How?
User-Submitted Answers
1.
I would go the extra mile for every customer I meet.
2.
This would be my first position in administration.
3.
I don't feel my experience as an administrative assistant will ever go beyond the scope of pure administration, because I feel the administration field and lead to different objectives.
4.
I do have office management experience and understand the day to day flow of the office. I also have project management experience. Hiring and retention, phone screens, reference calling. Inside sales.
Question 9 of 30
Who was the most challenging customer -- internal or external -- and how did you satisfy that person?
User-Submitted Answers
1.
A customer had an issue with sim not working on there account and I listened and everything in my disposal to get it fixed.
2.
A gentleman that has come to me for 2 years for grooming his golden retriever told me since I'm a woman I do not know how to run my business and I have no business having a business license. He only said that because I was 10 minutes behind on getting his dog done. I was shocked with what he said to me and did not know how to respond to that. I told him I was sorry for the delay and that I would be done in a minute. He waited and made another appointment with me. I did not say anything to him about his remark because I thought maybe he was having a bad day. So I made the next appointment to see how he was going to interact with me next time. The next appointment he came in and he insisted on his dog being finished in 1 hour and I told him it would be 1 1/2 hours. He said to me Oh God God! Your a woman, you can multie task. I'll be back in an hour. He left and slammed the door. I was appalled by what he said to me. So I made a decision and opened the door, gave him back his dog and told him to find another groomer. I told him he was very disrespectful to me, and the last time he was in I gave him the benefit of the doubt but sometimes customers are not always right.
3.
In my previous job I would deal with angry patients on a daily basis. I remained calm and spoke to them in a calm manner until they calmed down and were more willing to discuss with me what the problem was. Together we would come up with solutions. I would help them where I could and if I was unable to I found someone who could.
4.
We had a client at HISC that was unhappy with his CAREGiver. He liked her as a person, but felt she brought to many personal issues with her and she wasn't an effective worker. He called to complain, but didn't want her removed from his care. While listening to him I understood his frustrations about her not being on time, her lack of committment to him. When I asked him if he wanted her removed he said no; that he would deal with it. I reminded him that he was the client and we were there to serve his needs and his needs were not being met. He was losing faith in our company and I suggested that we remove her from his schedule; he needed to be able to count on a consistent CG and to know that we took his care seriously. I let him know that I could not have her removed from the schedule that day, but by the end of the week we would have a new CG that was reliable and dependable replace her. The switch was made and he loved his new CG even more; mostly because she was reliable. I became his go to person to speak with since I had helped resolved his issues in a courteous manner.
5.
Recently a customer called in and complained about money was being taking out of her account without automation. I informed the customer I was sorry that, that had happen and I will look into for her. While looking up her account, I held a general conversation with her to keep her claim. Pulling you her information I discover she requested a auto draft be to taking once a month. She told me that was a mistake and she would like to cancel it. AS a result she was able to stop the auto payments and was happy it would resume again.
Question 10 of 30
Why do you want to be an Administrative Assistant?
User-Submitted Answers
1.
With the skills that I have have learned from college I believe that they fit just right into this sector.
2.
I want to get into a professional role. I am still trying to decide which direction I want to go and I think an Administrative assistant gets introduced to all worlds of business and in that I can really see where I can see myself.
3.
I enjoy the variety being an AA brings and wearing many hats.
4.
I want to utilize my experience and training.
5.
I thrive to help anyway I can. It's my passion to gain more experience and to excel in a organization.
6.
I want to be an administrative assistant because it suits my personality. I think of office assistants as stage hands who work behind the scenes because they keep things organized.
Question 11 of 30
Describe a complex organizational project that you managed recently.
User-Submitted Answers
1.
I have no experience in this department.
2.
I managed a event that need brochure to be deliver on a tight deadline. The designer manager who was very talent was in charge to print them in high quality. We both achieved our goals and we're recognized for teamwork.
3.
I have managed million dollar projects with James Lipski and Associates. I was given the reigns from quoting all the way through the final inspection. Projects always have ordering and delivery snags, but I was able to effectively manage those changes and still get the job delivered and installed on time.
Question 12 of 30
Are you comfortable using a phone with multiple lines and handling a high volume of telephone calls?
User-Submitted Answers
1.
Yes. I have experience with this in a hotel environment.
2.
I am comfortable with multiple phone lines and heavy call volume. While working as Lead Scheduler it was my responsibility to answer all phone calls and direct them while completing my own work.
3.
I have six year handling multiple line switchboard as an Administrative Assistant for Ricoh.
Question 13 of 30
Tell me about your education and or training.
User-Submitted Answers
1.
I studied college for 5 year mainly art and design and graphic design and illustration which we mainly did was make projects and illustrate then hand drawn or graphically.
2.
I have my LPN Diploma as well as I am currently completing my business administration certificate.
3.
I attended ITT Tech for 2 years in the Associates of Business degree. I did not complete the degree due to finances.
4.
I committed my self in my freshman year in college to Business Administration. Once I gain my Associate degree, I was egret to learn more about how organization are ran, and how the implement ideas. I than enrolled for my B.S in human resource management to understand upper manager, and the back-side of ethics. I obtain my B.S in 2015, and certified in software through on the job training.
5.
My field of studies was education .I graduated from Art Collage in 2000 Pultusk. By many years I worked as a teacher in my country. Now I work as a teacher only Sutardays.I participated in training how to set up and use CRM program, accounting seminary and how to manage I google and e-voice.
6.
I have four years of experience with a small industrial contracting business, where I was in charge of all accounts, contracts, reports, scheduling and inter-company communications. I also studied simultaneously at Clemson University.
Question 14 of 30
Describe for me the working environment you’re looking for.
User-Submitted Answers
1.
I'm looking for a working environment where I can implement my ideas with others to achieve goals within the organization. I am also looking to contribute what I have gain over the years to an organization and grow within.
2.
I am looking for an environment with a strong manager. I believe that companies flow when a strong manager is in place. I like constructive criticism and positive feedback when appropriate.
Question 15 of 30
How do you handle stress and pressure?
User-Submitted Answers
1.
I remain claim, I feel if you let stress and pressure get the best of you. You will not be able to perform well. And that can lead to an disaster.
2.
I don't get stressed very often; I handle everything in a systematic way and it allows me to get my job done. When I do get stressed, if I take 5 minutes to sit quietly and refocus my energy I am able to reset myself. I find I do my best work when there is pressure.
Question 16 of 30
What is your greatest strength and how will it help your performance in this position?
User-Submitted Answers
1.
I have great people skills. I am able to talk to a variety of groups and create a rapport between us easily. I feel my people skills are an advantage because dealing with clients on a daily basis one needs to be able to know how to talk to them and create relationships to create a better business.
2.
My greatest strength is organization, this will help me perform will in this position by managing time sensitive reports and any special project.
3.
My great strength is relationship building. I am approachable to everyone and listen to what they have to say. I value all my relationships and make it a priority to continue to build relationships with those I encounter.
Question 17 of 30
How would you feel supervising two or three other employees?
User-Submitted Answers
1.
I am comfortable supervising several employees. I have experience working as an Assistant Manager at Wendy's supervising up to 15 employees.
2.
I would feel honored to supervise two or three other employees, because I will be able to share what I have learned over the years.
3.
I would feel confident with this. I have trained new staff in the past and feel I am very approachable and easy to work with.
Question 18 of 30
At this company, we like to think of ourselves as a team that works together towards the same goals. How do you feel about working in a team environment?
User-Submitted Answers
1.
I am experienced with working with teams. I feel working as a team brings a variety of ideas that as and individual you may not come up with on your own.
2.
I thrive in a team environment; I feel that each person has something to add to the team. I am also able to work independently on projects and manage my time effectively.
3.
I feel very comfortable. In order to have a good team you have to have a strong foundation, and employees who want to thrive towards the same thing.
Question 19 of 30
How organized of a person are you?
User-Submitted Answers
1.
I'd say I like to know what I'm doing, and how I doing it. I want my work to reflect how I am as a person, and how I conduct my professionalism.
2.
I am very organized. I like systems with paper work and I am obsessive with writing everything down.
3.
I am a very organized and schedule oriented person. I love my calendar and use it daily to know what needs to be accomplished - both professionally and privately. As Lead Scheduler I had to become organized because I had as many as 10 things going at all times and had to prioritize and multi task as well.
4.
Because I m well organize person that is why I like the office work.
Question 20 of 30
Have you used Mac or PC systems?
User-Submitted Answers
1.
I have used both systems over the years to conduct research, edit documents, and travel.
Question 21 of 30
What was the corporate culture at your last job?
User-Submitted Answers
1.
Innovation, wellness, and collaboration.
2.
We were left on our own to do our jobs. These was no management in the office and no accountability to the management.
Question 22 of 30
What type of office environment do you thrive in?
User-Submitted Answers
1.
I thrive in any environment. I enjoy the hustle and bustle of work and people. I also am very accustomed to working on my own as the only person in the office.
2.
I thrive in success. A office environment that works together toward the goal lead to success.
Question 23 of 30
Tell me about a time when you had to prioritize a heavy workload; how did you approach it?
User-Submitted Answers
1.
While at JLA I would leave for the day with my desk clean. When I returned the next morning I had a stack of quotes and items to be typed, orders to purchase, emails that needed responding to and voicemails that needed answering. It is my habit to organize my work according to priority. This allowed me to see everything that needed to be done today or when the deadline was. I approach it with a clear and calm head and just start on my to do list. Knowing the deadlines and having them written down on the calendar ensures that nothing gets missed or forgotten.
2.
There are multiple work duties I manage. When I get in I check to see what urgent, important, and less important. I always follow the three steps of prioritizing to handle a workload.
3.
I would begin with prioritizing the tasks that need to be done that day by most important first. I would write out a list so I was not to miss anything. Ideally I would have the day planned the day before so I was ready to tackle the day first thing.
Question 24 of 30
How are your computer skills?
User-Submitted Answers
1.
I am a expert in computer skills. I have trained and gain experience over the years.
2.
I would say they are intermediate. I am comfortable with them and learn new programs easily.
3.
I am proficient at Microsoft Word. I have built spreadsheets in Excel as well as use existing spreadsheets. I am comfortable with PowerPoint and scheduling software.
Question 25 of 30
Were you responsible for processing expense reports? How were they completed?
User-Submitted Answers
1.
Yes, processing expense report. I have to make sure I have a paper tail on what the company spend their money on in order to process invoices. I check the department budget monthly and enter the expenditures.
2.
I processed expense reports at JLA and we completed them using excel.
Question 26 of 30
Why are you the best candidate for us?
User-Submitted Answers
1.
Once I saw the job positing, I knew it this position was right for me, not because of my skills and ability to perform them, because it's my passion. I enjoy the work I do and the things I have learned over the years. I will excel in this job, and implement ideals to help my team, my organization thrive towards every goal. I will go above and beyond to perform the job duties.
2.
Because I am smart. I will follow your mission statement of "We see the individual in Everyone." I will provide you with the office support you require and will be timely in my work. I bring with me an understanding of people helping people. I believe working in a people helping people field it is important to understand the dynamics of those relationships and how to handle situations as they arise. I have 5 years project management assistant experience and understand the flow of projects. I am an enthusiastic calendar keeper and will meet deadlines as required.
Question 27 of 30
What do you know about our company?
User-Submitted Answers
1.
You company have been around for over 36 years helping low-and moderate income families have financial security, and helping people to gain saving for their future, and communities. Your organization empowers people to have a better lifestyle.
2.
My sister, Lara, sister-in-law lives in a MOKA group home. Previously she lived at a Hope Network home. I have been able to see the dramatic improvements she has made under the supervision of MOKA and her house parents. While at Hope she was heavily medicated and wasn't able to control her actions. She was often in trouble and had grounded from activities. She was moved to a MOKA home about 6 years ago and her medications are now under control as is her temperment. Last I heard she was in charge of the meal planning for her house. I had the opportunity to see her in action planning meals and the sense of pride and joy she had in her new responsibility. She has even taken a trip to FL to visit my sister and her brother; taking her first plane trip alone. She has started planning for her second trip. I know this is just one part of what MOKA does, but seeing this first hand makes it a company I would be proud to work for.
Question 28 of 30
What are your career goals?
User-Submitted Answers
1.
To thrive towards excellence and implement ideas to make my company better.
2.
I am currently completing my business administration. I am still trying to get a feel for which direction I would like to go with it. This position I think will help me with that.
3.
I am looking to become an effective member of a team and learn new skills along the way.
Question 29 of 30
Where do you see yourself in 5 years?
User-Submitted Answers
1.
I see myself still living here in my home town. I see myself in a more established role with a professional company.
2.
I am looking for a company that I can work for long term and move up as opportunities present themselves. I am looking to become an effective member of a team and take away knowledge to excel at my position.
3.
I see myself gaining more experience and contributing better skills to my team, so we can hep the organization grow and achieve more goals that are set out.
Question 30 of 30
How are your communication skills?
User-Submitted Answers
1.
I communicate very well. I approach things with a clear head and know what I want to communicate before I even approach the subject. One of my co-workers greatest compliments to me is that I do not get riled or stressed when most everyone else would. This allows me to approach my work in a systematic fashion.
2.
I communicate clear and effectuate. I want o make sure I'm understood and my message is accepted.

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