MockQuestions

Department Manager Mock Interview

Question 32 of 35 for our Department Manager Mock Interview

Department Manager was updated by on October 25th, 2021. Learn more here.

Question 32 of 35

Describe a time when you had to handle conflict in the workplace. How did you handle the situation?

Conflict, whether big or small, is often inevitable in the workplace. The interviewer wants to know if you have conflict management skills to handle situations that may arise. Using a previous experience, share how you handled a conflict in the workplace. Include essential details that demonstrate your ability to defuse a situation and have a positive ending.

Next Question

How to Answer: Describe a time when you had to handle conflict in the workplace. How did you handle the situation?

Advice and answer examples written specifically for a Department Manager job interview.

  • 32. Describe a time when you had to handle conflict in the workplace. How did you handle the situation?

      How to Answer

      Conflict, whether big or small, is often inevitable in the workplace. The interviewer wants to know if you have conflict management skills to handle situations that may arise. Using a previous experience, share how you handled a conflict in the workplace. Include essential details that demonstrate your ability to defuse a situation and have a positive ending.

      Written by Ronda Barnes on October 25th, 2021

      1st Answer Example

      "As you may already know, the holiday season is a busy time, and customers are often overloaded with holiday stress. One year, I had two customers almost get into a fight over an item they both went to grab at the same time. I did my best to deescalate the situation by exhibiting patience and understanding of both of their needs. To avoid a fight, I had a sales associate immediately check our inventory to see if we had another item in the same size, and thankfully we did."

      Written by Ronda Barnes on October 25th, 2021

      2nd Answer Example

      "I've never had to deescalate a conflict in the workplace. However, if one occurred, I would hear all sides of the story to reveal the issue and determine a method to resolve the issue in a way that is ethical and fair."

      Written by Ronda Barnes on October 25th, 2021