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Department Manager Mock Interview

Question 15 of 35 for our Department Manager Mock Interview

Department Manager was updated by on October 25th, 2021. Learn more here.

Question 15 of 35

Describe a situation in the past that involved you having to go to extraordinary measures to help a customer.

As a Department Manager, customer service is one of the most important responsibilities you and your team have. Demonstrate to the interviewer that you have the skills to provide excellent customer service by sharing a previous story or experience. In your response, be sure to explain the details and impact of your extraordinary measures.

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How to Answer: Describe a situation in the past that involved you having to go to extraordinary measures to help a customer.

Advice and answer examples written specifically for a Department Manager job interview.

  • 15. Describe a situation in the past that involved you having to go to extraordinary measures to help a customer.

      How to Answer

      As a Department Manager, customer service is one of the most important responsibilities you and your team have. Demonstrate to the interviewer that you have the skills to provide excellent customer service by sharing a previous story or experience. In your response, be sure to explain the details and impact of your extraordinary measures.

      Written by Ronda Barnes on October 25th, 2021

      1st Answer Example

      "In my current position at XYZ store, I had a customer come in that had an urgent need for a refrigerator. Their current one died, and to avoid being without a refrigerator and potentially throwing out food, they were looking for it to be replaced right away. I checked inventory to see what we had available in store and helped the customer select one that fit their needs and budget. Most of our appliances have to be scheduled days in advance for delivery. Still, I took the extra step of directly contacting the delivery manager to see if we could add the customer to the schedule. Thankfully we were able to, and the customer was pleased with the level of care that I showed in helping resolve their issue. I also sent a follow-up to thank the customer for their purchase and to let them know they could contact me directly if the purchase did not meet their expectations."

      Written by Ronda Barnes on October 25th, 2021

      2nd Answer Example

      "I don't have a specific example, but I believe extraordinary service starts the moment a customer walks into the store. I always greet customers with a smile, be attentive, and be ready to hear how I can assist with their needs. When we don't have what they need, I look for comparable alternatives to offer instead."

      Written by Ronda Barnes on October 25th, 2021