How to Answer: How would you handle a situation where the patient was not satisfied?
Advice and answer examples written specifically for a Dental Hygienist job interview.
25. How would you handle a situation where the patient was not satisfied?
How to Answer
The interviewer knows you won't satisfy every patient. Take this question as an opportunity to demonstrate that you care and have the skills to listen and empathize with patients. It is important to highlight how you manage conflict or disagreement, not how you have avoided it in the past. By expressing a willingness to handle the situation privately, you may alleviate an employer's concern that you will disrupt patient care by involving others in a situation that could be handled discreetly.
Written by Travis King on February 27th, 2024
1st Answer Example
"In a situation where a patient was not satisfied, I would first seek understanding by listening to the patient's complaint. I would emphasize the office's desire to always provide high-quality oral health care, and offer my apologies on behalf of the team. I would attempt to clarify the root of the patient's dissatisfaction, and discuss options with the dentist and team on how to best address the concern."
Written by Travis King on March 1st, 2024
2nd Answer Example
"If I had a patient who was not satisfied, I would ask specific questions to discover the root of their concern. I would not take it personally, but use the opportunity to develop rapport with the patient and review treatment expectations and desired outcomes. I would also do my best to handle the situation without escalating by involving other team members."
Written by Travis King on February 27th, 2024