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Dental Hygienist Mock Interview

Travis King, general dentist and educator, shares 25 dental hygienist interview questions based on his hiring experience.

Dental Hygienist was updated by on March 13th, 2024. Learn more here.

Question 13 of 25

How do you handle a patient who is scared or uncomfortable?

"I will take my time with patients who are scared or uncomfortable. I listen if they have had a previous poor experience. I will also detail what the patient can expect if the general concern is unknown. I also validate patients and admire their bravery, especially if they have a previous diagnosis and were faithful to follow through with treatment."

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How to Answer: How do you handle a patient who is scared or uncomfortable?

Advice and answer examples written specifically for a Dental Hygienist job interview.

  • 13. How do you handle a patient who is scared or uncomfortable?

      How to Answer

      The answer to this question should demonstrate a desire to make all patients feel comfortable. Share key ways that you aim to relieve dental anxiety in children and adults. The employer wants to know that you will provide a positive experience for patients, regardless of their anxiety level, that will make them want to return in the future.

      Written by Travis King on March 1st, 2024

      1st Answer Example

      "I will take my time with patients who are scared or uncomfortable. I listen if they have had a previous poor experience. I will also detail what the patient can expect if the general concern is unknown. I also validate patients and admire their bravery, especially if they have a previous diagnosis and were faithful to follow through with treatment."

      Written by Travis King on March 1st, 2024

      2nd Answer Example

      "I have found that most patients are anxious when they don't know what to expect. I will review the diagnosis and treatment plan with the patient, and explain why the visit is necessary and the procedure will result in a positive outcome."

      Written by Travis King on March 1st, 2024

      3rd Answer Example

      "I try to develop rapport with anxious patients by identifying a common interest. Having a conversation about another topic can be a distraction tool, and patients will forget about their anxiety and feel more calm and at rest."

      Written by Travis King on March 1st, 2024

      Anonymous Interview Answers with Professional Feedback

      Anonymous Answer

      "I always make sure patients feel safe by introducing myself by name and title and explaining to the patient that everything will be done at their own pace. If they need to stop or take any breaks or need a bit more explained to them about the treatment, I'm willing and happy to do so. I don't want them ever to feel discriminated for being nervous about the dentist, and I will make this very clear to them that I'm willing to take all the time and reassurance they need to feel more relaxed and comfortable."

      Rachelle's Feedback

      It seems you are very patient and caring, two important characteristics of a dental hygienist. Nice job walking the interviewer through your approach with a nervous patient.

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