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If a patient complains I didn't properly care for them during the last appointment, how will you react?
User Submitted Interview Answers
Depending on how angry they were, I may have to take them into a private consulting room and listen to their problem. I would apologise and reassure that the next time if they preferred, they could have someone else to assist or if my apology was enough, I would ensure that I ould care for them a whole lot more next time.
I would ask the patient why they felt that way. Then assure them that you had done everything need to help them. Then ask the patient what I can do to make their experience at our office better.
I would ask what are the concerns the patient is having and I would ask if there was anything I can do for them and reassure them that I am taking a the necessary steps to treat them the best way I can.
I give a sincere apology and try to give a better care in their next appointment.
Ask questions to discover why they feel that way.
Ask the patient exactly what bothered them and try to talk with them about it.
Figure out what the problem was and find out how to fix it and make sure it never happens again.
I would be calm and attentive, and I would listen to understand how I can best care for them this time around.
Apologize for the inconvenience and ask how it can be done better, let the doctor know.
I will complete to complain form and calm apologise or ask the manager to apologise on my behalf. I will learn from it and try to improve.