Top 25 Customer Service Interview Questions
1. Why do you want a job in customer service?
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List of Customer Service Interview Questions
  1. Why do you want a job in customer service?
  2. How would you define really great customer support?
  3. If a customer says you are taking too long to solve the issue, what do you do?
  4. Why are you the best fit for this job?
  5. After three months on the job, where do you see your performance being?
  6. Being in customer service is not the most exciting career, how would you make it fun?
  7. We expect our employees to answer phone calls throughout the day and log 4 hours of call time, can you handle that?
  8. Describe a situation when you had a negative customer reaction?
  9. Give me an example of when you made a customer really unhappy?
  10. Give me an example of when you pleased a customer very much?
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Authors:
Contributing Author
Ryan Brown
Mockquestions.com
 
Customer Service Information
February 3rd, 2017

A Customer Service interview could be for a number of careers. The most common interviews that feature customer service interview questions are call center careers, retail workers, restaurant workers, entertainment industries like movie theaters, various government positions that require public interaction, bank teller careers, amusement park employees and more. Any job where you anticipate having interaction with customers or the public, you should be prepared to answer for these common customer service interview questions:

1. When have you delivered excellent customer service?

2. When have you turned an ugly customer experience into a positive one?

3. Why is customer service important for our business and the customers?

4. If you saw an employee mistreat a customer, what would you do?

5. If a customer asks you a question to which you do not know the answer, is it better to make an answer up or tell the customer you don't have an answer?

6. When have you helped a customer with a disability?

7. When have you gone out of your way to deliver excellent customer support?

8. If a customer was obviously lying about their experience at our establishment to receive something for free, what would you do?

Those are some simple customer service interview questions that you should prepare to answer. For a longer list of interview questions, keep browsing our Customer Service page at Mockquestions.com
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