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Top 25 Customer Service Interview Questions
Question 1 of 25
Why do you want a job in customer service?
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Customer Service Questions and Answers
Question 1 of 25
Why do you want a job in customer service?
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"I really enjoy the interaction with people and find no problem answering even the most trivial questions. I get a deep sense of satisfaction when solving problems or helping customers out in one way or another. I've always been a social and outgoing person so a job that lets me talk to and help people is perfect for me."
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Question 2 of 25
How would you define really great customer support?
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"Identifying the customer's needs is the first step to great customer service. Once I understand their needs and wants, I can assist them much better. Next, give the customer what they need with a good attitude. Always work to exceed expectations when you can!"
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Question 3 of 25
If a customer says you are taking too long to solve the issue, what do you do?
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Question 4 of 25
Why are you the best fit for this job?
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Question 5 of 25
After three months on the job, where do you see your performance being?
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Question 6 of 25
Being in customer service is not the most exciting career, how would you make it fun?
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Question 7 of 25
We expect our employees to answer phone calls throughout the day and log 4 hours of call time, can you handle that?
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Question 8 of 25
Describe a situation when you had a negative customer reaction?
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Question 9 of 25
Give me an example of when you made a customer really unhappy?
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Question 10 of 25
Give me an example of when you pleased a customer very much?
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Question 11 of 25
What did you like most about your previous customer service position?
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Question 12 of 25
What experiences do you have in customer service?
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Question 13 of 25
Tell me about a time when you turned around a situation wherein a customer that was angry became a customer that was very happy with the results.
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Question 14 of 25
What in the past demonstrates your ability to handle customer complaints?
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Question 15 of 25
When have you provided excellent customer support?
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Question 16 of 25
How do you respond when you do not know the answer to a question?
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Question 17 of 25
If a customer demands to speak to a manager, what do you do?
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Question 18 of 25
Did you miss any days at work last year?
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Question 19 of 25
Do you tend to give into customer complaints?
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Question 20 of 25
What past experiences do you have turning cancellations back into customers?
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Question 21 of 25
Would you lie to a customer if it was best for the company?
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Question 22 of 25
If a major product was recalled and our call center employees had to stay overtime, how would you react?
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Question 23 of 25
Give me an example, outside of a call center, where you have pleased a customer?
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Question 24 of 25
Have you ever called off work when you really could have went?
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Question 25 of 25
In what ways could you improve as a customer service agent?
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