Top 25
Customer Service Interview Questions
1. Why do you want a job in customer service?
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Customer Service
February 3rd, 2017

A Customer Service interview could be for a number of careers. The most common interviews that feature customer service interview questions are call center careers, retail workers, restaurant workers, entertainment industries like movie theaters, various government positions that require public interaction, bank teller careers, amusement park employees and more. Any job where you anticipate having interaction with customers or the public, you should be prepared to answer for these common customer service interview questions:

1. When have you delivered excellent customer service?

2. When have you turned an ugly customer experience into a positive one?

3. Why is customer service important for our business and the customers?

4. If you saw an employee mistreat a customer, what would you do?

5. If a customer asks you a question to which you do not know the answer, is it better to make an answer up or tell the customer you don't have an answer?

6. When have you helped a customer with a disability?

7. When have you gone out of your way to deliver excellent customer support?

8. If a customer was obviously lying about their experience at our establishment to receive something for free, what would you do?

Those are some simple customer service interview questions that you should prepare to answer. For a longer list of interview questions, keep browsing our Customer Service page at Mockquestions.com
Customer Service Interview Questions
2 of 25
How would you define really great customer support?
 
User Submitted Interview Answers
1.
Empathize, acknowledge, and assist to the extent possble.
 
2.
When you keep the customer satisfaction before and after the purchasing, as well as you can find the solution for customer complaints and problems with promptly.
 
3.
Understanding the customer needs and being polite and courteous.
 
4.
Going above and beyond for the customer and making sure you work efficiently and that you remain polite at all times.
 
5.
Providind professional and helpful high quality assistance.
 
Question
3 of 25
If a customer says you are taking too long to solve the issue, what do you do?
 
User Submitted Interview Answers
1.
Apologize for the inconvenience and assure that you are trying your best to solve the issue.
 
2.
I so sorry, if you prefer cut me off now and I will call you later and give the right solution for your problem.
 
3.
Apologised and explain to them why the process is taking longer than they predicted.
 
4.
Explain that you are fixing the issues.
 
5.
I would apologize to the customer and explain the reason why I am taking too long.
 
Question
4 of 25
Why are you the best fit for this job?
 
User Submitted Interview Answers
1.
I have experience dealing with various customer levels and various difficulty levels.
 
2.
Because my experience and career are suitable with the job position and also I´m very passionate for the customer service.
 
3.
I had recently been in the same situation as a woman expecting a child, and have had a child. I understand the lack of certainty when buying products and can sympathise with concerns to do with pregnancy and their unborn child or their living children. Studying for the early years care and education course means that I can draw on what I have read in books or learnt through volunteering for a friend as a baby sitter.
 
4.
I enjoy working in a team environment, I feel I have very good communication skills (both verbal and written), I am dedicated and very hard working.
 
5.
I am the best fit because I have a wealth of knowledge in customer service. I am dedicating to providing excellent Customer Service, and resolving customer issues.
 
Question
5 of 25
After three months on the job, where do you see your performance being?
 
User Submitted Interview Answers
1.
Comfortable and able to take on more challenging work.
 
2.
I can see my performance growing up, therefore my training and the good service mentality that I have.
 
3.
I see my experience in Customer Service growing and the knowledge of the company allowing me to excel within my position.
 
4.
Intermediadte. I am a fast learnee.
 
5.
Able to navigate the call system successfully. Able to handle the calls I am expected to handle.
 
Question
6 of 25
Being in customer service is not the most exciting career, how would you make it fun?
 
User Submitted Interview Answers
1.
I think it's all about the interaction with each customer.
 
2.
Customer Service is an exciting job, when you love what you do, it is not a job. And this is what I love to do.
 
3.
Always smile love what you are doing.
 
4.
By seeing how many people I can help daily.
 
5.
Likes talking to people and enjoys it even if over the phone, you can add in a bit of humor to a conversation, rapport building, personality shines through.
 
Question
7 of 25
We expect our employees to answer phone calls throughout the day and log 4 hours of call time, can you handle that?
 
User Submitted Interview Answers
1.
I don't see logging enough hours as an issue.
 
2.
Yes, so do I, because I really capable do that I like to work hard to attain the company aims.
 
3.
I can handle all of the daily tasks that I will be assigned.
 
4.
Yes, in my previous position, we had AHT which I was able meet through out my time at my previous employer.
 
5.
Have been handling that before, 5-10 min and calls at TK maxx,would call and email clients.
 
Question
8 of 25
Describe a situation when you had a negative customer reaction?
 
User Submitted Interview Answers
1.
Recently a client was no happy with the turn around time for a project that a colleague was struggling with. I jumped in and got their project completed in the quickest turn around time possible.
 
2.
While working at yellow cab, I had a customer that waited for 2 hours for a cab, which caused her to miss her appointment and she was very angry.
 
3.
All options offered to a customer were not satisfactory.
 
4.
it was when benefits were denied. you have to be patient, a good listener and identify with their frustrations and indicate that you wish you could change the circumstances, however with the information provided and the policy guidelines clearly written, there is no alternative but to deny the claim.
 
Question
9 of 25
Give me an example of when you made a customer really unhappy?
 
User Submitted Interview Answers
1.
During the holidays I had a guest ask me to bring her order of 10 turkeys that she was promised to be on hold for her. I was not informed about this. I apologized to her and asked to be patient while I gather them for her for they were not on hold. I came back with them. I did not blame anyone to dismiss myself. Thanked her for her paientience and helped her to her car with her items.
 
2.
Not providing exemptional service.
 
3.
I had to tell a parent that was enrolling a student that there was no longer space in the program for her child. I was able to offer alternate options for the parent to atleast calm her down.
 
Question
10 of 25
Give me an example of when you pleased a customer very much?
 
User Submitted Interview Answers
1.
Customer was late on payment occurred late fees on account. was able to remove late fees and interest because customer had been in hospital. customer very grateful.
 
2.
There was a time where a customer had faxed in documents, and we were unable to locate them. I provided the customer my direct number and extension and told her that I will personally follow this matter to ensure that we received he document and follow up with her.
 
Question
11 of 25
What did you like most about your previous customer service position?
 
User Submitted Interview Answers
1.
Fulfilling the needs, concerns, and questions of the customers.
 
2.
I love the position in general. I enjoy working with customers directly and was not micro managed, which gave me free will to complete my job and satisfy the customers needs.
 
3.
It was a very comfortable setting. I got a long very well with my coworkers and shift managers. When I was confused not sure how to assist a guest I would.
 
4.
Delivering exemptional customer service.
 
5.
I liked the feeling of being able to help someone and make their day a little better.
 
Question
12 of 25
What experiences do you have in customer service?
 
User Submitted Interview Answers
1.
I have experience in customer service in both retail and transportation.
 
Question
13 of 25
Tell me about a time when you turned around a situation wherein a customer that was angry became a customer that was very happy with the results.
 
User Submitted Interview Answers
1.
There was an error in the inventory count online and had a customer travel several cities expecting a piece of furniture. I asked if she was open to a piece similar and she declined.
 
Question
14 of 25
What in the past demonstrates your ability to handle customer complaints?
 
User Submitted Interview Answers
1.
I will try to help a customer in good manner.
 
2.
Inwas able to rectify the problem.
 
3.
I resolved many customer complaints at Value City Furniture.
 
Question
15 of 25
When have you provided excellent customer support?
 
Question
16 of 25
How do you respond when you do not know the answer to a question?
 
User Submitted Interview Answers
1.
I tell customer that I dont have enoughinformation and I will get back to her with an answer.
 
2.
I try my very best to find somebody who is more knowledgable of the topic to explain to me and come back to asist them.
 
Question
17 of 25
If a customer demands to speak to a manager, what do you do?
 
User Submitted Interview Answers
1.
I will try to see f it is an issue that could be solved myself. If not, I will contact my manager right away.
 
2.
I give phone to the manager.
 
3.
Offer to help first by saying can I ask what it's in reference to so I can direct you to the most effective person.
 
4.
I will find out if it is something i need to help before refering him or her to my manager.
 
Question
18 of 25
Did you miss any days at work last year?
 
User Submitted Interview Answers
1.
I did not miss any days at work last year, also i did not work last year.
 
2.
No.
 
Question
19 of 25
Do you tend to give into customer complaints?
 
User Submitted Interview Answers
1.
I take the complaints in stride and thank them for sharing with me.
 
2.
If the complaint is legitimate.
 
3.
I never give in to customers complaints; however I do listen and try to find the best solution for the customer.
 
Question
20 of 25
What past experiences do you have turning cancellations back into customers?
 
User Submitted Interview Answers
1.
Taking off fees on cards making customers happy.
 
2.
Furniture delays, return delivery fee.
 
Question
21 of 25
Would you lie to a customer if it was best for the company?
 
Question
22 of 25
If a major product was recalled and our call center employees had to stay overtime, how would you react?
 
User Submitted Interview Answers
1.
I would have to adjust my schedule and take on the task that has been given to me.
 
2.
I would not react negatively for time is of the essence to safely remove them.
 
3.
Stay and try to keep up moral.
 
Question
23 of 25
Give me an example, outside of a call center, where you have pleased a customer?
 
User Submitted Interview Answers
1.
I had a particular distressed guest who was dissatisfied with our stock I allowed her to vent to me and asked her for any alternates she would like.
 
Question
24 of 25
Have you ever called off work when you really could have went?
 
Question
25 of 25
In what ways could you improve as a customer service agent?
 
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