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What did you like most about your previous customer service position?
Advice
Answer honestly but smartly, and grab the opportunity to point out why you chose to apply to their company. The recruiter may be sending out feelers on what would make you stay at a company. "What I appreciated most about my first job was the training and mentorship provided to the employees. I've heard the same about your organization which is what actually attracted me the most."
Answer examples
"What I appreciated most about my first job was the training and mentorship provided to the employees. I've heard the same about your organization which is what actually attracted me the most."

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User-Submitted Answers

What did you like most about your previous customer service position?
1.
Conversing with people, accepting the challenge and solving the issue.
2.
I enjoyed helping customers. When they would call stressed about not being able to pay a bill and I could help them with payment arrangements.
3.
Least about cust ser position.
4.
I love the position in general. I enjoy working with customers directly and was not micro managed, which gave me free will to complete my job and satisfy the customers needs.
5.
I liked the feeling of being able to help someone and make their day a little better.
6.
It was a very comfortable setting. I got a long very well with my coworkers and shift managers. When I was confused not sure how to assist a guest I would.
7.
Fulfilling the needs, concerns, and questions of the customers.
8.
Delivering exemptional customer service.