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If a customer says you are taking too long to solve the issue, what do you do?
Advice
Sometimes, the delay in providing service isn't even your fault. It could be the fault of the system, the IT guys, phone issues, etc. It's how you respond to the customer that's a point of issue for the recruiter. Your answer could go like this, "First of all, I'd ensure the customer that their concern had been addressed promptly. Aside from issuing a sincere apology, I'd also do my best to explain the reason for delay. To make the customer feel that they are a priority, I'd give them updates every now and then regarding their request."
Answer examples
"First of all, I'd ensure the customer that their concern had been addressed promptly. Aside from issuing a sincere apology, I'd also do my best to explain the reason for delay. To make the customer feel that they are a priority, I'd give them updates every now and then regarding their request."

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User-Submitted Answers

If a customer says you are taking too long to solve the issue, what do you do?
1.
I would apologize and explain the reason for delay.
2.
Explain that you are fixing the issues.
3.
I apologies for him and tell him that I working for his issue and communicate with concerned team to resolve the problem.
4.
Apologise and explain the reasons why it may be taking longer to resolve the issue and that you aim to keep the customer up to date on progress.
5.
I would apologize to the customer and explain the reason why I am taking too long.
6.
Apologised and explain to them why the process is taking longer than they predicted.
7.
Apologize for the inconvenience and assure that you are trying your best to solve the issue.
8.
I so sorry, if you prefer cut me off now and I will call you later and give the right solution for your problem.
9.
Advise them that I want to make sure their query is fully resolved.