Customer Service Interview Questions
1 of 25
1 of 25
If a customer says you are taking too long to solve the issue, what do you do?
User Submitted Interview Answers
Apologize for the inconvenience and assure that you are trying your best to solve the issue.
I so sorry, if you prefer cut me off now and I will call you later and give the right solution for your problem.
Apologised and explain to them why the process is taking longer than they predicted.
Explain that you are fixing the issues.
Advise them that I want to make sure their query is fully resolved.
I would apologize to the customer and explain the reason why I am taking too long.
I apologies for him and tell him that I working for his issue and communicate with concerned team to resolve the problem.
I would apologize and explain the reason for delay.
Apologise and explain the reasons why it may be taking longer to resolve the issue and that you aim to keep the customer up to date on progress.