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How would you define really great customer support?
Advice
"Identifying the customer's needs is the first step to great customer service. Once I understand their needs and wants, I can assist them much better. Next, give the customer what they need with a good attitude. Always work to exceed expectations when you can!" Give a definition that shows you understand customer service and what it means to go above and beyond. You can also give a specific example of a time you gave excellent customer service!
Answer examples
"Identifying the customer's needs is the first step to great customer service. Once I understand their needs and wants, I can assist them much better. Next, give the customer what they need with a good attitude. Always work to exceed expectations when you can!"

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User-Submitted Answers

How would you define really great customer support?
1.
Keeping the customer happy is the most important thing. Being polite, patient and giving them attention. You can throw in compliments from time to time customers definitely like that.
2.
Providind professional and helpful high quality assistance.
3.
Listen carefully and tram customer well.
4.
I apologies for him and tell him that I working for his issue and communicate with concerned team to resolve the problem.
5.
Understanding the customer needs and being polite and courteous.
6.
A great customer support is to provide customer satisfaction and exceed the customers expectations. Also being friendly, respectful to customers.
7.
Going above and beyond for the customer and making sure you work efficiently and that you remain polite at all times.
8.
Empathize, acknowledge, and assist to the extent possble.
9.
When you keep the customer satisfaction before and after the purchasing, as well as you can find the solution for customer complaints and problems with promptly.