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Customer Representative Mock Interview

To help you prepare for your Customer Representative interview, here are 26 interview questions and answer examples.

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Question 1 of 26

Would you lie to a customer if it was best for the company?

This is a tricky question. You do not want to be automatically tagged as dishonest however; in the customer service industry, some companies have policies in place to prevent unauthorized release of information. A safe answer would go like this, "As long as I am in accordance with company and legal guidelines, I would do what is best for the company and try to effectively solve any issues that may arise."

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26 Customer Representative Interview Questions & Answers

Below is a list of our Customer Representative interview questions. Click on any interview question to view our answer advice and answer examples. You may view six answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

  • 1. Would you lie to a customer if it was best for the company?

  • 2. Describe for me a time when you failed at customer service.

  • 3. In what ways could you improve as a customer service agent?

  • 4. When have you provided excellent customer support?

  • 5. How would you define really great customer support?

  • 6. Tell me about a time when you turned around a situation wherein a customer that was angry became a customer that was very happy with the results.

  • 7. If a customer says you are taking too long to solve the issue, what do you do?

  • 8. How do you respond when you do not know the answer to a question?

  • 9. If a customer demands to speak to a manager, what do you do?

  • 10. Why are you the best fit for this job?

  • 11. Where do you expect your performance to be after three months on the job?

  • 12. What past experiences do you have turning cancellations back into customers?

  • 13. Being in customer service is not the most exciting career, how would you make it fun?

  • 14. Why do you want a job in customer service?

  • 15. We expect our employees to answer phone calls throughout the day and log 4 hours of call time, can you handle that?

  • 16. If a major product was recalled and our call center employees had to stay overtime, how would you react?

  • 17. Give me an example, outside of a call center, where you have pleased a customer?

  • 18. What did you like most about your previous customer service position?

  • 19. Have you ever called off work when you really could have went?

  • 20. Did you miss any days at work last year?

  • 21. Give me an example of when you pleased a customer very much?

  • 22. Give me an example of when you made a customer really unhappy?

  • 23. Do you tend to give into customer complaints?

  • 24. Describe a situation when you had a negative customer reaction?

  • 25. What in the past demonstrates your ability to handle customer complaints?

  • 26. What experiences do you have in customer service?