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Top 15 Customer Experience Specialist Interview Questions
Question 1 of 17
What are is your greatest weakness and what are you doing to improve on it?
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Customer Experience Specialist Questions and Answers
Question 1 of 17
What are is your greatest weakness and what are you doing to improve on it?
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Many interviewees stumble on this question. It can be difficult so make sure you think about your weaknesses prior to going into any interview. Be sure to focus on a professional weakness – do not include any personal qualities. The weakness should also be something minor, nothing that can be harmful to you doing your job well. For the second part of the question, explain specific things you are doing to improve on this weakness. Further describe how it has helped you grow.
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Question 2 of 17
What is the most competitive work situation you have experienced? How did you handle it? What was the result?
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Show the interviewer that you thrive under competition; it drives you to do more and do better. Describe your most competitive work situation in detail – why was it competitive, whether the company culture has a part to play in this competitive nature, if there were goals that had to be met, how you handled the competition, if you enjoyed it and if you were successful at it. Answer this question honestly - not every situation ahs to be the same degree of competitiveness so pick one that has a positive outcome – avoid choosing a situation where you did not enjoy or thrive in the competitive environment.
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Question 3 of 17
Describe the ideal company you want to work for.
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Question 4 of 17
How would you deal with an angry customer while you are busy completing tasks?
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Question 5 of 17
How do you define good customer service?
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Question 6 of 17
How would you describe your work style?
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Question 7 of 17
Describe a project or idea that was implemented primarily because of your efforts. What was your role? What was the outcome?
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Question 8 of 17
Describe a time where you had to receive coaching from a peer or manager.
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Question 9 of 17
Think of a difficult situation where you had to make a critical decision on your own. What did the situation involve and how did you act to respond to it?
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Question 10 of 17
Name something you did for someone that you did not have to do.
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Question 11 of 17
What motivates you to work hard?
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Question 12 of 17
What skills do you think are most critical to this job?
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Question 13 of 17
Use three words to describe yourself.
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Question 14 of 17
How are your communication skills?
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Question 15 of 17
What are your career goals?
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Question 16 of 17
Why are you the best candidate for us?
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Question 17 of 17
Describe your customer service experience.
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