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Top 15 Customer Experience Specialist Interview Questions
Question 1 of 17
What are is your greatest weakness and what are you doing to improve on it?
  Professional Answer
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List of Customer Experience Specialist Interview Questions
  1. What are is your greatest weakness and what are you doing to improve on it?
  2. What is the most competitive work situation you have experienced? How did you handle it? What was the result?
  3. Describe the ideal company you want to work for.
  4. How would you deal with an angry customer while you are busy completing tasks?
  5. How do you define good customer service?
  6. How would you describe your work style?
  7. Describe a project or idea that was implemented primarily because of your efforts. What was your role? What was the outcome?
  8. Describe a time where you had to receive coaching from a peer or manager.
  9. Think of a difficult situation where you had to make a critical decision on your own. What did the situation involve and how did you act to respond to it?
  10. Name something you did for someone that you did not have to do.
  11. What motivates you to work hard?
  12. What skills do you think are most critical to this job?
  13. Use three words to describe yourself.
  14. How are your communication skills?
  15. What are your career goals?
  16. Why are you the best candidate for us?
  17. Describe your customer service experience.
Authors:
Contributing Author
Ryan Brown
Mockquestions.com
 
Customer Experience Specialist Information
August 17th, 2017

A Customer Experience Specialist analyzes customers' needs and makes recommendations for additional products or services that will enhance customer satisfaction and improve on productivity or profitability. Customer Experience Specialists should be able to provide responsive support in a professional, pleasant and timely manner. They are responsible for streamlining the sales and customer service process while still generating the greatest number of sales. The specialist will have a mix of sales and customer service, and the ultimate goal is to exceed turnaround and experience expectations.

An ideal Customer Experience Specialist should be proficient in several skill sets. Effective management and organizational skills are key to being a successful customer experience specialist. Additionally, problem-solving and the ability to make improvements in crucial. Incidents will always arise, small or large, and it is the job of the Customer Experience Specialist to be able to problem solve and make improvements to be able to handle these situations and have systems in place for when they arise,

It is important to be well prepared before interviewing for a Customer Experience Specialist position. Make sure you have a deep understanding of what the company does and what role the Customer Experience Specialist plays in the company's success. Thoroughly review the job description and responsibilities - this information is critical to you because you must be able to relate your past work experience to the position. The interviewer will most likely ask you questions pertaining to your past work experience in the field. Be prepared with specific examples and relevant achievements you would like to share - it is important to plan what you would like to discuss regarding these scenarios before the interview. This will ensure that you cover every detail that is essential to answering questions.
Customer Experience Specialist User Submitted Interview Answers
Question 1 of 17
What are is your greatest weakness and what are you doing to improve on it?
Question 2 of 17
What is the most competitive work situation you have experienced? How did you handle it? What was the result?
User Submitted Interview Answers
1.
The most competitive work situation I experienced was when a colleague came to work along side me handling the 'gift voucher project'. While both of us were responsible, I felt that the colleague was constantly wanting to prove herself or show herself in a better light than me. She was always coming up with new ideas and rushing to the manager with these. To start I ignored this but after a while it became a little tiresome. So I decided to engage her and suggested that we sit down together and think of ideas for improving the gift voucher project. To begin with she was reluctant but after a while and with some patience she engaged and together we came up with some improvements and submitted them together.
Question 3 of 17
Describe the ideal company you want to work for.
Question 4 of 17
How would you deal with an angry customer while you are busy completing tasks?
Question 5 of 17
How do you define good customer service?
User Submitted Interview Answers
1.
Good customer service is when both the customer and myself can walk away satisfied.
Question 6 of 17
How would you describe your work style?
Question 7 of 17
Describe a project or idea that was implemented primarily because of your efforts. What was your role? What was the outcome?
Question 8 of 17
Describe a time where you had to receive coaching from a peer or manager.
Question 9 of 17
Think of a difficult situation where you had to make a critical decision on your own. What did the situation involve and how did you act to respond to it?
Question 10 of 17
Name something you did for someone that you did not have to do.
Question 11 of 17
What motivates you to work hard?
User Submitted Interview Answers
1.
Personally, I find that motivation is driven by interest. If I am interested then I am motivated. I do not like to disappoint others and like to meet others expectations of me - so this drives me.
Question 12 of 17
What skills do you think are most critical to this job?
User Submitted Interview Answers
1.
Listening, analytical, problem solving.
Question 13 of 17
Use three words to describe yourself.
User Submitted Interview Answers
1.
Loyal, tolerant, people-focused.
Question 14 of 17
How are your communication skills?
User Submitted Interview Answers
1.
I am a good listener which is important. I frequently ask those I am communicating with the clarify or repeat what they have said (especially when dealing with customers) as this allows me to verify that I have understood. I tend also to use para-phrasing as this helps to reconfirm understanding.
Question 15 of 17
What are your career goals?
User Submitted Interview Answers
1.
-To become a senior manager -To have the opportunity to work in other countries -To lead others.
Question 16 of 17
Why are you the best candidate for us?
User Submitted Interview Answers
1.
I bring experience in a similar role, I have strong people, listening and customer service skills. I enjoy and work well in a team - preferring a more relaxed work environment and am a fan of the Canada Goose brand, so highly motivated.
Question 17 of 17
Describe your customer service experience.
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