How to Answer: Most people that come into the court room already have a high level of stress. How will you help calm their nerves?
Advice and answer examples written specifically for a Court Clerk job interview.
5. Most people that come into the court room already have a high level of stress. How will you help calm their nerves?
Why the Interviewer Asks This Question
The interviewer asks this question to hear how you handle stressful situations and difficult personalities. As a Court Clerk, you will handle stressed out, angry, or frustrated individuals regularly. Explain any experience you have either in an office environment or a customer service role. Explain how you help others to feel more relaxed. Having a calm demeanor and thick skin can help you deal with some of the most difficult people and situations. Share your experience and show off your strengths!
Written by Krista Wenz on March 2nd, 2022
Focus Your Answer On
Think of the qualities you have that others find helpful when they are experiencing stress or anxiety. Focus on your empathy, patience, and compassion when working with stressed people. Describe how you remain calm while helping others to do the same.
Written by Krista Wenz on March 2nd, 2022
What to Avoid
You must avoid telling the interviewer that you are impatient with stressed people or that you do not make time to help them calm down during a difficult time. If you do not show compassion or an interest in helping others, the interviewer will look for another candidate who possesses those qualities.
Written by Krista Wenz on March 2nd, 2022
Entry Level Example
"Coming prepared and not frazzled shows the client that you are organized and ready to tackle their case. Being able to focus on them and not the fact that you are unorganized puts them at ease."
Written by Rachelle Enns
Answer Example
"When clients are visibly stressed when they enter the courtroom, I take a moment to remind them to take a breath and relax quietly. I let them know that I'm there for them and tell them to ask me if they need anything. I've found that simply reassuring the client brings their stress level down."
Written by Krista Wenz on March 2nd, 2022
Experienced Example
"I help everyone feel calm by assuring them of their strength and letting them know that I am there to help them. Also, a smile can do wonders!"
Written by Rachelle Enns
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