How to Answer: In any team, you have people that do not perform. How do you manage an underperformer?
Advice and answer examples written specifically for a Court Clerk job interview.
33. In any team, you have people that do not perform. How do you manage an underperformer?
Why the Interviewer Asks This Question
As a Court Clerk, you may have had the opportunity to supervise an individual you found challenging. The interviewer asks this question to gain insight into your leadership and problem-solving skills to determine if you have the same values as the organization.
Written by Krista Wenz on March 2nd, 2022
Focus Your Answer On
Just as you would for questions about problem-solving or making a mistake, focus on the solution. Your reaction to the situation is far more critical to the interviewer than the problem itself. Explain your approach and why you decided to handle the situation in that manner. Briefly discuss why this employee was challenging without using their name or too many details.
Written by Krista Wenz on March 2nd, 2022
What to Avoid
When describing how you handle an underperformer, avoid using techniques or methods that the interviewer will find unprofessional or demeaning. For example, you should not say that you yell at the person or shame or ridicule them in any way. If you come across as a bully, the interviewer will look for another candidate for the position.
Written by Krista Wenz on March 2nd, 2022
Entry Level Example
"I have not had the opportunity to be a manager as of yet; however, I would handle an underperforming employee the way I have observed my professors working with underperforming students. You give them the tools to succeed; however, you cannot hold their hand through the entire process."
Written by Krista Wenz on March 2nd, 2022
Answer Example
"When I encounter a difficult employee, especially in a group setting, I like to observe the situation so I can evaluate the member's strengths. Once identified, I would re-direct them to work on something that they will excel at instead of bringing down the team."
Written by Krista Wenz on March 2nd, 2022
Experienced Example
"A fellow Court Clerk was finishing his education at night so that he could apply to law school. He was falling asleep at work, couldn't concentrate, and fell behind on his work. I brought my concern to him, and he ultimately decided to take a leave of absence to give 100% to his studies. I supported his decision and am proud of his accomplishments."
Written by Krista Wenz on March 2nd, 2022
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