Correction Officer Interview

30 Correction Officer Questions and Answers by Rachelle Enns
| Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 30

Tell me about an experience where you successfully used de-escalation techniques in preventing a physical altercation.

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Correction Officer Interview Questions

  1. 1.

    Tell me about an experience where you successfully used de-escalation techniques in preventing a physical altercation.

      The interviewer would like to know more about your de-escalation techniques and your confidence when it comes to implementing them. Give an example of a time when you lead a de-escalation and how it was successful. Keep your answer brief but be sure to display that you are comfortable conducting this type of initiative.

      Rachelle's Answer

      "Last month I had two inmates who were feuding. It came to a head at dinner one evening when I could see that the two groups had a lot of extra tension between them. I heard rumors from other inmates that a fight was to start that evening. I was sure to bring on additional officers, and we kept the inmates busy with conversation and a lot of unexpected movement. It worked as the fight never happened. We broke their routine which was enough to shake up their plan."

      Rachelle's Answer

      "Because I am new to this career I do not have a specific example; however, if I were to experience a potential threat like this I would be sure to follow the regulations and procedures put in place at this facility. Safety is incredibly important for both the officers and inmates and order must be kept at all times."

      Rachelle's Answer

      "I have a few techniques at hand when it comes to de-escalating conflict. My current place of employment implemented an 8-step process that I follow. Listen, Acknowledge, Agree, Apologize, Clarification, Choices + Consequences, Sequence Questions, and Suggestibility. This is a method that I am well-versed in, and able to train as well."

      Anonymous Answer

      "I grew up with twin sisters. They would always argue, so I was pretty much their referee. I would break up their fights and take each one off to the side and listen to what their problem was with one another. Then I would find a common ground solution for them both."

      Rachelle's Answer

      Your answer is entertaining! It made me laugh, and will likely make the interviewer smile too. Depending on your level of training, you could also mention which de-escalation techniques you have been formally trained in.

      "When it comes to de-escalation, I believe the proper steps are to listen, acknowledge, clarify, and discuss choices and consequences with the inmate. Since I am new to my career as a correction officer, my greatest experience in de-escalation comes from growing up around twin sisters. They would always argue, and I was the referee. I would break up their fights, and take each one off to the side and listen, trying to source the core of the problem. Then, I would help them find common ground and resolution. Really, many of the steps I would be taking here in this role."

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