How to Answer: What tools do you use when finding local suggestions for tourists?
Advice and answer examples written specifically for a Concierge job interview.
22. What tools do you use when finding local suggestions for tourists?
How to Answer
The interviewer would like to know that you are tech savvy, and resourceful when it comes to making suggestions to your tourist clients. If a client comes up to your desk and asks for the nearest Ethiopian cuisine - how do you make that quickly happen?
Discuss the apps and other resources that you most frequently. It's a great idea also to ask the interviewer what their favorite resources are. You never know what you can learn!
Written by Rachelle Enns
Entry Level
"The resources that I use for myself would likely be the resources I would use for my clients. Google Maps, some review apps, and local restaurant guides. I am new to this career and would love some suggestions as well!"
Written by Rachelle Enns
Answer Example
"I have a few tricks up my sleeve which is all tech-based since I am a fan of technology and the many apps that are available. First, Google Maps is my go-to. I also utilize online review sites such as Yelp and Zomato. I also keep tabs on all of the local sites and attractions like museums, parks, and festivals. Which resources are your go-to for helping tourists find a great new experience?"
Written by Rachelle Enns
Experienced
"I use the Big Concierge system for absolutely everything. It's a full-service reservation and referral system that I have found to be a must-have. I also keep physical maps as well as digital options on my iPad. I often read food critics reviews and take notes, so that I am on top of the new and hottest restaurants in the city. Which resources do you most often use?"
Written by Rachelle Enns