How to Answer: Give me an example of a time when you went above and beyond.
Advice and answer examples written specifically for a Concierge job interview.
8. Give me an example of a time when you went above and beyond.
How to Answer
Display to the interviewer that you can do more than just the bare minimum. Show that you can react appropriately when you see that your employer has a need that goes beyond your usual day-to-day expectations.
Written by Rachelle Enns
Entry Level
"I often go above and beyond what is expected of me. Most recently, I agreed to cover for a co-worker who was on short-term medical leave. I worked 10 hour days for two weeks so that our hotel service did not suffer any setbacks."
Written by Rachelle Enns
Answer Example
"Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workloads so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help."
Written by Rachelle Enns
Experienced
"I enjoy going above and beyond in my work. In my last position, I regularly called customers just to check in and see how we could better serve them. I believe going above and beyond for customers is what kept them loyal to our hotel brand."
Written by Rachelle Enns