30 Community Association Manager Interview Questions & Answers
Below is a list of our Community Association Manager interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
Table of Contents
- 1. Ask The Interviewer Questions
- 2. Career Goals Questions
- 3. Communication Questions
- 4. Compatibility Questions
- 5. Competency Questions
- 6. Creative Thinking Questions
- 7. Customer Service Questions
- 8. Diligence Questions
- 9. Experience Questions
- 10. Problem Solving Questions
- 11. Scenario Based Questions
- 12. Stress Questions
Ask The Interviewer
1. Do you have any questions for me?
How to Answer
Before your interview, conduct thorough research on the location, HOA laws, and read over job description for any clarification you need on the position. Asking intelligent questions demonstrates to the interviewer your level of interest in the position so make sure you have a few questions prepared ahead of time.
Here are some sample questions:
-How long has this role been vacant?
-When would you like to fill this position?
-What type of training will be provided?
Written by Ronda Barnes on October 14th, 2021
1st Answer Example
"Yes. Can you please tell me why the role is vacant and also how long it has been so?"
Written by Ronda Barnes on October 14th, 2021
2nd Answer Example
"You answered most of my questions already but I would like to know how quickly you plan to fill this position."
Written by Ronda Barnes on October 14th, 2021
Career Goals
2. Why did you choose to pursue a career as a community association manager?
How to Answer
When an interviewer asks why you decided to become a community association manager, your response tells them what motivated or inspired you to pursue this career option. It can also reveal what you are passionate about and what you'd like your future to look like. Share with the interviewer your reason for becoming a community association manager and your future career goals.
Written by Ronda Barnes on October 14th, 2021
1st Answer Example
"I studied business in college and always wanted to do something that involved property. Since I didn't want to work in real estate, a career as a community association manager is the perfect option. I get to ensure neighborhoods are well kept and safe while still using my business skills to run daily operations."
Written by Ronda Barnes on October 14th, 2021
2nd Answer Example
"When I learned that community association managers do more than just collect HOA fees, I became very interested in the business operations aspect of it. I'm excited to learn about working with homeowners and vendors to keep our neighborhoods safe and well maintained."
Written by Ronda Barnes on October 14th, 2021
Communication
3. How would you rate your communication skills?
How to Answer
Both written and verbal communication are necessary skills to perform the duties of a Community Association Manager. The interviewer wants to know how well you communicate in written form, whether it means emails, reports, or benefits documentation.
Being a bright communicator in written form is an essential skill to master. Share your skill and confidence level in written communication. Also, if you have taken any courses in communication and writing, feel free to mention these to the interviewer. Talk to the interviewer about your written communication abilities and support your answer with a brief example or story.
Written by Ronda Barnes on October 14th, 2021
1st Answer Example
"I would describe my written communication skills as very strong and would rate myself as a 9/10. I have always had a penchant for writing and have taken college level courses related to communication, writing, and business administration."
Written by Ronda Barnes on October 14th, 2021
2nd Answer Example
"My written communication skills are proficient. I often utilize written communications as a follow-up to verbal communications. They provide a great resource for residents and contractors to go back to and reference, plus they might answer any questions that come up along the way."
Written by Ronda Barnes on October 14th, 2021
Communication
4. How do you handle delivering bad news to others?
How to Answer
One of the toughest parts of communication can be delivering bad news to others. Whether it is terminating an employee or issuing a warning to a homeowner, it doesn't come easy. Assure the interviewer that you can handle this task in a professional manner.
Written by Ronda Barnes on October 14th, 2021
1st Answer Example
"Communicating bad news is never a pleasant experience but it is something I have experience doing. Being honest, empathetic, and thorough in my communication is how I handle this kind of task. It is important to communicate the behavior or issue thoroughly and also have a conversation about what can be done to improve."
Written by Ronda Barnes on October 14th, 2021
2nd Answer Example
"In my current role as a manager, I've had to deliver bad news on occasion. When I do, I am always professional and clear in my communication and also willing to answer questions that might arise."
Written by Ronda Barnes on October 14th, 2021
Compatibility
5. What do you know about our development? Our community?
How to Answer
The interviewer wants to know if you are familiar with the area you will be responsible for maintaining. Before the interview, take some time to research the community and the properties in the development. It might even be a good idea to drive through the area to look at the common areas, amenities, appearance of the area and properties, and general area.
Written by Ronda Barnes on October 14th, 2021
1st Answer Example
"I took some time to research the neighborhood and learned that most of the properties in the development are 10 years or newer. I also understand that there is a tennis court, basketball court, and park located in the development. I live nearby so I am pretty familiar with the area in general."
Written by Ronda Barnes on October 14th, 2021
2nd Answer Example
"I drove through the area to see the community for myself. It appears to be well-maintained and clean. I also noticed a few of the amenities being used so that tells me the people in the community are pleased with them."
Written by Ronda Barnes on October 14th, 2021
Compatibility
6. Tell me about yourself.
How to Answer
When an interviewer asks an open-ended question like this, it can be difficult to know where to begin...and end! This question haunts many individuals who may accidentally go a little too in-depth into their personal lives. It happens. Keep your reply light, and work relevant. Share how you became interested in this career and what you enjoy about it. This question is an excellent opportunity to describe yourself by discussing the strengths and qualities you bring that align with the company's needs.
Written by Ronda Barnes on October 14th, 2021
1st Answer Example
"I pursued a Bachelor's degree in Business Administration at UCLA, and upon graduation, I worked as an Office Manager where I was responsible for filing, reviewing documents, and data entry. Since this role, I have gained considerable business operations experience at XYZ, where I managed employees and a budget. These are some of the reasons I believe I am a perfect fit for your position."
Written by Ronda Barnes on October 14th, 2021
2nd Answer Example
"I have worked in a management role since graduating with my degree in business. Outside of work, I enjoy training for triathlons. Getting outside and training helps me release stress and stay focused while at work. I am married with three children, and they motivate me to do my very best in all that I do. I'm excited for the potential to learn and grow with your organization and maintain the community for people and families like my own."
Written by Ronda Barnes on October 14th, 2021
Compatibility
7. Why should we hire you?
How to Answer
This question is often a challenge for individuals to respond to when they are unsure or can't articulate how they can benefit the company. If you can't think of ways that you are unique, ask a few friends or family members what sets you apart from other people. Their observations may help you understand how you are perceived. It is also a good idea to think about the highlights of previous job performance reviews. If a supervisor praised you for a particular strength, or you received recognition for making a significant impact on a project, feel free to mention this in your response if it relates to the job you are interviewing for.
Perhaps you already know what sets you apart! Your answer could include any industry accolades, exceptional achievements, additional industry-related training, a second language, or your involvement in the community. Don't be afraid to brag about yourself a bit. In an interview, you are your own advocate.
Written by Ronda Barnes on October 14th, 2021
1st Answer Example
"You should hire me because I am ambitious and when I'm passionate about something I pursue it relentlessly. When I started with my current company, I was unfamiliar with many of the office functions but that didn't stop me from learning quickly and becoming a manager within six months. I am dedicated to my craft and engaged in this industry. I've committed myself to take at least one business development or leadership-related workshop every business quarter. You won't be disappointed when you hire me."
Written by Ronda Barnes on October 14th, 2021
2nd Answer Example
"You should hire me because I possess all of the skills required to perform in this role successfully. I am also a quick learner and excited about the opportunity to make the community a safe and beautiful place to live."
Written by Ronda Barnes on October 14th, 2021
Competency
8. What are the top three skills you have acquired in your last role?
How to Answer
You have likely gained many valuable skills throughout your career and the interviewer wants to hear about the skills that are most relevant to the Community Association Manager role. Before the interview, identify the skills needed to perform the duties of this role. This can be found in the job description. Then, make a list of the best hard and soft skills you have developed in your most recent role. Reflect on the top three that are most relevant to the Community Association Manager and share them with the interviewer.
Written by Ronda Barnes on October 14th, 2021
1st Answer Example
"Firstly, I am fully capable of managing multiple projects. I also have experience supervising employees. I've also improved my public speaking skills. I'm excited at the opportunity to use these skills to build safe and clean neighborhoods where families can feel good about where they live."
Written by Ronda Barnes on October 14th, 2021
2nd Answer Example
"My last role was my first management position and I learned a lot. The three skills that I was able to improve are decision-making skills, building client relationships, and managing a budget."
Written by Ronda Barnes on October 14th, 2021
Competency
9. What do you think are the three most important responsibilities of this role?
How to Answer
The Community Association Manager wears many hats and handles many tasks. The interviewer wants to know which ones you think are the most important. Your response will also demonstrate that you are aware of what this job entails. Before your interview, it is a good idea to review the job description as a reminder of the tasks that you will be responsible for. Be prepared to share which ones you think are the most important as a Communication Association Manager.
Written by Ronda Barnes on October 14th, 2021
1st Answer Example
"All of the responsibilities play a part in keeping the community safe and well maintained. If I had to pick the three most important, I would say that property managing finances is critical as this ensures we have the resources to operate successfully. I would also say that assisting the board with policy matters and managing contractors are also important."
Written by Ronda Barnes on October 14th, 2021
2nd Answer Example
"After reading the job description, I'd say that the three most important responsibilities for this role would be working with the board on financial matters, environmental concerns, and the HOA policies."
Written by Ronda Barnes on October 14th, 2021
Competency
10. What do you see as the most difficult task in being a Community Association Manager?
How to Answer
The Community Association Manager wears many hats and handles many tasks. The interviewer wants to know which ones you find the most difficult. Your response will also demonstrate that you are aware of what this job entails. Before your interview, it is a good idea to review the job description as a reminder of the tasks that you will be responsible for. Be prepared to share which ones you find the most difficult but assure the interviewer that although they might be challenging, you can still handle them.
Written by Ronda Barnes on October 14th, 2021
1st Answer Example
"I look forward to handling all aspects of this role. If I had to choose a task that might be more difficult, I would say handling a budget as this is an area in which I don't have much experience. However, I am willing to train and take a course on managing budgets so I can improve my skills and become an expert."
Written by Ronda Barnes on October 14th, 2021
2nd Answer Example
"I have experience handling almost all of the tasks that I'll be responsible for so I don't think any of them will be too difficult. If I find that I'm having trouble, I have no problem asking for additional training and taking materials home to study. I am dedicated to exceeding your expectations for this role."
Written by Ronda Barnes on October 14th, 2021
Competency
11. Could you tell me a little bit about your computer skills?
How to Answer
The interviewer wants to know your skill level using computers and computer-based programs. Share your experience level using common computer programs listed below. If you have experience with other computer functions, share those as well. You can also ask the interviewer what programs or databases will be used in this role.
-Microsoft Office programs
-Email
-Powerpoint
-Sharepoint
-Google suite
Written by Ronda Barnes on October 14th, 2021
1st Answer Example
"I would consider myself an expert using Microsoft programs. I've regularly used excel to develop spreadsheets and track data and word for written communication. I've also used other computer based programs that align with the duties of this role. Can you please share what programs are used in your organization?"
Written by Ronda Barnes on October 14th, 2021
2nd Answer Example
"My computer skills are excellent! I'm also a quick learner so I have no problem learning programs that I might not be familiar with."
Written by Ronda Barnes on October 14th, 2021
Creative Thinking
12. Tell me about a time when you were able to overcome an obstacle in a creative manner.
How to Answer
As a Community Association Manager, obstacles are bound to happen on any given day. Whether it's involving a resident, contractor, or community official, having the skills to overcome issues is necessary for this role. The interviewer wants to hear about your ability to overcome obstacles in a creative way. Share an example of how you've done this in the past. In your response, include details such as your actions and the outcome.
Written by Ronda Barnes on October 14th, 2021
1st Answer Example
"In my current role as a XYZ, I'm faced with obstacles regularly. To overcome them in a creative manner, I use all of the resources that are available to me including other employees. The expertise and knowledge of others coupled with my own leads to solutions that aren't necessarily obvious at first."
Written by Ronda Barnes on October 14th, 2021
2nd Answer Example
"The best way to overcome obstacles is to keep the end result in mind. There is always more than one way to get to the desired goal, so when obstacles arise, I consider other methods of getting to the end result and put the plan in action."
Written by Ronda Barnes on October 14th, 2021
Customer Service
13. Describe your customer service skills.
How to Answer
Customer service is a major responsibility of a community association manager. From providing customer service to homeowners with issues to responding to requests from the maintenance team, having good customer service skills is essential. Share with the interviewer your experience with providing customer service. This can include customers within your organization.
Written by Ronda Barnes on October 14th, 2021
1st Answer Example
"I understand that by providing good customer service as a community association manager, residents feel happy to live in the community. With that being said, I do my best to understand residents' needs and go above and beyond to meet them. In previous customer service roles, my clients have also complimented me on how responsive I am to their questions or concerns."
Written by Ronda Barnes on October 14th, 2021
2nd Answer Example
"I would give my customer service skills an 8 out of 10 because there is always room for improvement. I pride myself on communicating professionally, responding quickly, and going above and beyond to resolve any issues that arise with customers or service providers I work with."
Written by Ronda Barnes on October 14th, 2021
Diligence
14. What is your process for hiring maintenance work? What do you look for in a company, cheapest price or higher rated service?
How to Answer
The Community Association Manager is responsible for managing all aspects of maintenance and therefore hires maintenance companies to provide this service. The interviewer wants to know what criteria you use for hiring contractors.
Written by Ronda Barnes on October 14th, 2021
1st Answer Example
"When hiring contractors for maintenance, I always get quotes from several companies to compare the services provided and cost. Using this information along with reviews, I'm able to select a maintenance provider that best meets our needs and fits our budget."
Written by Ronda Barnes on October 14th, 2021
2nd Answer Example
"I'm a strong believer that you get what you pay for so I never choose a company simply because they have the cheapest prices. I do my research on a company and choose the one that has the best standing in the community."
Written by Ronda Barnes on October 14th, 2021
Diligence
15. How are your presentation skills? How do you prepare for presentations?
How to Answer
Community association managers are best suited to have presentation skills as well as the ability to hold regular meetings. Your audience might be vendors, homeowners, contractors, or board members. Share with the interviewer your skill level and how you prepare to give presentations. If you've taken public speaking courses or other workshops centered on giving presentations, feel free to share this information as well.
Written by Ronda Barnes on October 14th, 2021
1st Answer Example
"On a scale of 1 through 10, I'd say my presentation skills are a 9. I've had the opportunity to hold meetings and give presentations to a variety of audiences. I prepare for presentations by learning who my audience is, gathering necessary information, and ensuring the key points will be communicated in a way that is easy to understand."
Written by Ronda Barnes on October 14th, 2021
2nd Answer Example
"I don't have a lot of experience giving presentations. However, I took a public speaking course in college and I am currently attending toastmaster meetings to build my skills and confidence."
Written by Ronda Barnes on October 14th, 2021
Diligence
16. How do you manage your priorities?
How to Answer
The interviewer would like to know more about the types of tools you use to stay on task and meet deadlines. Discuss how you prioritize when everything demands your attention at once. Think about how you manage your projects and daily tasks and how those will help you succeed in your role as a community association manager.
Written by Ronda Barnes on October 14th, 2021
1st Answer Example
"I manage my time by exercising the idea of 'time-blocking.' This approach means that I won't incessantly check my email. Instead, I will allow myself to return emails in 30-minute time blocks, four times per day. Setting calendar alerts and personal deadlines for myself has also helped a lot."
Written by Ronda Barnes on October 14th, 2021
2nd Answer Example
"I manage my priorities by creating a list of tasks that I need to accomplish. This helps me stay focused and never miss a deadline."
Written by Ronda Barnes on October 14th, 2021
Experience
17. What is one area that you would love to learn more about personally or professionally?
How to Answer
Even if you have earned a degree or gained job experience, you have probably discovered other areas that you would love to learn about as well. Your response to this question can spark opportunities within the company. If you are unsure what other areas you might want to learn about, you can also mention soft skills such as:
-Leadership skills
-Communication
-Conflict resolution
-Planning
Written by Ronda Barnes on October 14th, 2021
1st Answer Example
"Over the years I've grown an interest in marketing. I know that companies rely on marketing efforts to create their brand recognition, gain customers, and get the word out about their products and services. I would love to learn more about this as I think it can benefit any company including a housing development."
Written by Ronda Barnes on October 14th, 2021
2nd Answer Example
"I would love to learn more about building leadership skills. I feel this is important in public facing roles such as this one."
Written by Ronda Barnes on October 14th, 2021
Experience
18. How do you prioritize your work?
How to Answer
The interviewer would like to know more about the types of tools you use to stay on task and meet deadlines. Discuss how you prioritize when everything demands your attention at once. Think about how you manage your projects and daily tasks and how those will help you succeed in your role as a Community Association Manager.
Written by Ronda Barnes on October 14th, 2021
1st Answer Example
"I manage my time by exercising the idea of 'time-blocking.' This approach means that I won't incessantly check my email; instead, I will allow myself to return emails in 30-minute time blocks, four times per day. Setting calendar alerts and personal deadlines for myself has also helped a lot."
Written by Ronda Barnes on October 14th, 2021
2nd Answer Example
"I manage my priorities by creating a list of things that I need to accomplish. This helps me stay on task and never miss a deadline."
Written by Ronda Barnes on October 14th, 2021
Experience
19. Are you an organized person? Explain.
How to Answer
The Community Association Manager role is a role that juggles a variety of tasks. The interviewer wants to know if you are someone that can keep paperwork, projects, and tasks organized. Share your skill level and any methods you use to stay organized.
Written by Ronda Barnes on October 14th, 2021
1st Answer Example
"Being organized is one of my strongest skills. Organization makes it easy to stay on task and find information quickly. I use an electronic filing system to maintain records and data. I also keep my projects organized by the due dates."
Written by Ronda Barnes on October 14th, 2021
2nd Answer Example
"I am a well-organized person. I understand that this role will wear many hats, so I believe my organization skills will allow me to meet deadlines on time and maintain accurate records."
Written by Ronda Barnes on October 14th, 2021
Experience
20. What bookkeeping experience do you have?
How to Answer
In addition to maintaining the neighborhood, community association managers also maintain a budget, records, contracts, reports, and other documentation. Because of this, the interviewer wants to hear about your bookkeeping experience. Bookkeeping skills can include:
-Written and verbal communication
-Organization skills
-Preparing financial statements and documents
-Managing payroll
-Maintaining records
-Handling day to day tasks
Written by Ronda Barnes on October 14th, 2021
1st Answer Example
"I've worked as an office manager for five years. In this role, I've prepared financial documents, ensured records are accurate, processed payroll, handled daily office related tasks, ordered services and supplies, and communicated with customers. I'm excited to use these skills in a new role and won't need much training to get started."
Written by Ronda Barnes on October 14th, 2021
2nd Answer Example
"I would say that my bookkeeping skills are at the expert level. I've used these types of skills in one way or another in all of the jobs I've held. I can definitely hit the ground running as the community association manager."
Written by Ronda Barnes on October 14th, 2021
Experience
21. What are some common HOA laws? Have you read through our HOA laws, if so, what did you think of them?
How to Answer
The interviewer wants to know how much you know about HOA laws. Before your interview, take some time to research HOA laws and how they impact the residents and neighborhood. Also, do a search for the HOA laws specifically for the location you are interviewing for. Become familiar with them and address any questions you might have during the interview.
Some common HOA laws include:
-Noise limitations
-Home design must be similar to the other homes in the community (changes such as paint, adding decks or patios, and other modifications)
-Trash and recycling rules
-Vehicles and designated parking spots
-Landscaping
-Rental rules
Written by Ronda Barnes on October 14th, 2021
1st Answer Example
"I live in a development that is governed by HOA laws so I am familiar with them. We have rules that state where we can park, the type of holiday decorations we can display, hours that limit and allow noise, and other rules pertaining to landscaping. I took some time to read the HOA laws of your organization and they seem to be aligned with common laws so they were easy to understand and I don't foresee any issues enfocring them."
Written by Ronda Barnes on October 14th, 2021
2nd Answer Example
"I'm not as familiar with HOA laws but I read through your HOA laws and they seem fair. I can tell that you care about keeping the neighborhood safe and clean while providing the amenities that residents can enjoy."
Written by Ronda Barnes on October 14th, 2021
Experience
22. What skills would you like to develop in this job?
How to Answer
The job description tells you what skills are required to perform this job successfully. However, that doesn't mean you won't acquire new skills on the job. Share with the interviewer any skills you hope to build or areas you hope to be exposed to expand your skillset. Some examples are:
-Supervising employees
-Managing a budget
-Customer service
-Working with vendors
-Presentation skills
Written by Ronda Barnes on October 14th, 2021
1st Answer Example
"From the job description, I know that giving presentations is a major duty of this role. I am excited at the opportunity to use my public speaking skills more often. This will allow me to further develop these skills and become more comfortable presenting information."
Written by Ronda Barnes on October 14th, 2021
2nd Answer Example
"Being offered the role of the community association manager will help me develop my skills building relationships with vendors and contractors."
Written by Ronda Barnes on October 14th, 2021
Experience
23. How do you maintain records?
How to Answer
The interviewer wants to understand your records management skills. Share how you maintain records whether it is hard copies or electronic files.
Written by Ronda Barnes on October 14th, 2021
1st Answer Example
"With today's technology, I find it easiest to maintain records electronically. This gives you the option to search for records quickly and also store them in a way that is easy to understand and accessible from any location."
Written by Ronda Barnes on October 14th, 2021
2nd Answer Example
"My preferred method is to maintain records electronically. However, I still keep file folders in my current role. I am comfortable with any method used."
Written by Ronda Barnes on October 14th, 2021
Problem Solving
24. How do you handle complaints from property owners or tenants?
How to Answer
Managing the HOA means that you are bound to get complaints from property owners or tenants. From complaints about noise to the availability of amenities, you will have to resolve any issues in a timely and professional manner. Share how you handle resident complaints and any actions you take. Demonstrate to the interviewer that you can handle this level of responsibility professionally and without becoming overwhelmed.
Written by Ronda Barnes on October 14th, 2021
1st Answer Example
"I handle complaints from property owners and tenants without delay. I find out what the problem is and the best way to resolve it and I stay in communication with them until it is resolved. Being attentive and communicating regularly lets the residents know that I care and want to provide the best resolution as quickly as possible."
Written by Ronda Barnes on October 14th, 2021
2nd Answer Example
"I've never handled complaints from property owners or tenants but I would handle them the same way I handle customers. I remain professional, empathetic, and willing to assist in any way that I can to solve the issue."
Written by Ronda Barnes on October 14th, 2021
Problem Solving
25. What are some common complaints you have received from property owners or tenants?
How to Answer
When living in a property or community that has an HOA, the Community Association Manager is often the go-to person when residents have complaints. Before responding, think about the HOA rules and guidelines. Residents often complain when these aren't being followed. Share the complaints you've heard and demonstrate that you responded in an effective manner.
Written by Ronda Barnes on October 14th, 2021
1st Answer Example
"While working as a Community Association Manager, the most common complaints I've received are about guests parking in assigned spots or maintenance of the common areas. Of course, I work to provide a resolution to every complaint and communicate along the way. I will definitely do my due diligence in resolving issues as the Community Association Manager for your organization."
Written by Ronda Barnes on October 14th, 2021
2nd Answer Example
"Some of the complaints I've received have been noise after 10 PM, late snow removal, increased HOA fees, and availability of amenities."
Written by Ronda Barnes on October 14th, 2021
Problem Solving
26. Have you ever had to deal with a major problem in your community before? Example, sewage back up, major power outage, etc? How did you handle it?
How to Answer
Managing the association operations and community areas means that there will be times when major problems will arise with the power, sewage, water, etc. The interviewer wants to know if you have experience dealing with these types of issues and if so, how you handled them. Share how you've dealt with these issues in the community and provide an example if you have one to share. In your response, explain what happened and the end result.
If you don't have experience dealing with a major issue in the community, share how you've handled an issue of the same magnitiude or share how you will handle issues once hired as the Community Association Manager.
Written by Ronda Barnes on October 14th, 2021
1st Answer Example
"In my current role as a XYZ, I've had to deal with storm damages and outages on several occasions. Because our area has been hit by major storms in the past, I stay informed of potential bad weather and alert residents as early as possible that storms are in the forecast which could cause power outages, damages from the wind, and downed trees. Once the damage ends, I immediately contact the maintenance crew and power company so they can assess and repair damages."
Written by Ronda Barnes on October 14th, 2021
2nd Answer Example
"I haven't dealt with the major issues in a community, but I have had to handle power outages in the building I currently work in. Thankfully all employees have the ability to work remotely so any time there is a power outage, operations can continue while I work with the power company to restore power."
Written by Ronda Barnes on October 14th, 2021
Problem Solving
27. When have you had a problem with a homeowner or tenant before? How did you handle the situation?
How to Answer
One of the greatest responsibilities of a community association manager is ensuring neighborhoods and developments are well maintained and safe for homeowners and tenants. Because of this, the community association manager has significant interaction and communication with the residents which means there may be times when issues arise. The interviewer wants to know how you've handled problems with homeowners or tenants before. If you've never worked with residents before, that's ok! Instead, share how you've handled problems with customers or clients as these situations may share similarities. Keep your response centered on problem-solving and customer service and show the interviewer you can be empathetic to others' perspectives but still get issues resolved.
Written by Ronda Barnes on October 14th, 2021
1st Answer Example
"I've never worked directly with homeowners or tenants but all of my previous roles involved customer service and resolving issues. One instance involved a customer who was upset because their monthly bill had increased. I can understand how frustrating that might be so I did some research to find out why the bill had increased, provided a thorough explanation to the customer, and offered ways they could save on their services. The customer appreciated the explanation and calmed down quickly when I offered other options to save money."
Written by Ronda Barnes on October 14th, 2021
2nd Answer Example
"When working with homeowners and tenants, I've learned that the best way to minimize misunderstandings is by consistent communication. Residents appreciate open and professional communication so I respond to all inquiries with 24 hours and send out regular updates via email to avoid questions and confusion later."
Written by Ronda Barnes on October 14th, 2021
Scenario Based
28. Have you led any HOA meetings before? What was your role?
How to Answer
Participating in HOA meetings is an essential duty of this role. Share with the interviewer your experience leading HOA meetings. If you don't have experience with HOA meetings, that is ok! Share your experience leading other types of meetings. Be sure to include the audience, topics of discussion, and your comfort level leading meetings.
Written by Ronda Barnes on October 14th, 2021
1st Answer Example
"I've led several HOA meetings and also participated in my own residential HOA meetings. When I was responsible for leading them, I communicated with board members and residents on policy matters, community services and amenities, and financial matters. Collectively we made decisions that impact the association."
Written by Ronda Barnes on October 14th, 2021
2nd Answer Example
"I've never led an HOA meeting but I have led other meetings in previous roles. For example: I've led monthly staff meetings, board meetings, and community service meetings. The audience has been as large as 100 people and the topics varied."
Written by Ronda Barnes on October 14th, 2021
Scenario Based
29. Give an example of a time when you had to make a relatively quick decision.
How to Answer
As a community association manager, there will be times where you have to make quick decisions with no time to gather information or weigh options. The interviewer wants to know if you are someone that can think on their feet. Provide an example of a specific time you had to make a quick decision and share the outcome of your decision.
Written by Ronda Barnes on October 14th, 2021
1st Answer Example
"Decision-making skills are one of my strengths. When I have to make a quick decision, I use the information I have available and make the decision that is aligned with the goals of the company."
Written by Ronda Barnes on October 14th, 2021
2nd Answer Example
"When I need to make a quick decision, I think about the impact of my decision and always stay focused on the big picture."
Written by Ronda Barnes on October 14th, 2021
Stress
30. What kind of events cause you stress on the job?
How to Answer
The interviewer wants to know if you are someone who can handle stress on the job. Explain how you manage stressful times and the type of incidents that challenge your ability to control pressure in the workplace.
Written by Ronda Barnes on October 14th, 2021
1st Answer Example
"I always remain calm and look for ways to be more efficient. For instance, if there is an unexpected deadline, I will determine what can be done to ensure the deadline can be met. I will write down the steps to ensure successful completion and delegate a few tasks if necessary. In brief, I am always ready to adjust my approach because stressful situations are bound to occur in a professional environment."
Written by Ronda Barnes on October 14th, 2021
2nd Answer Example
"I handle stress very well, and when you call my references, they will attest to this fact. When I am under pressure, I focus on the task at hand and do not get distracted or lose my professionalism. I totally understand that stress is a part of any demanding job."
Written by Ronda Barnes on October 14th, 2021