MockQuestions

Client Services Manager Mock Interview

To help you prepare for your Client Services Manager interview, here are 30 interview questions and answer examples.

Client Services Manager was updated by on January 12th, 2022. Learn more here.

Question 1 of 30

Tell me about a recent stressful situation and how you handled it.

The role of the client services manager can be stressful at times, especially when dealing with upset clients or customers. The ideal candidate has the ability to remain calm and make good business decisions.

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30 Client Services Manager Interview Questions & Answers

Below is a list of our Client Services Manager interview questions. Click on any interview question to view our answer advice and answer examples. You may view six answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

  • Common

    1. Tell me about a recent stressful situation and how you handled it.

  • Common

    2. Client services managers work with several different clients. How do you prioritize your tasks across these different clients?

  • Common

    3. When hiring for your team, what qualities do you look for?

  • Common

    4. Why are you the best candidate for this position?

  • Common

    5. What is your greatest achievement as a client services manager?

  • Common

    6. What do you enjoy most about working with clients?

  • Communication

    7. Describe the processes you have employed to ensure all client/customer feedback is communicated back to the right people in the company?

  • Compatibility

    8. These days analytical skills are important for most jobs. Explain how you would utilize your analytical skills as a client services manager.

  • Compatibility

    9. For client services managers to deliver the best service to their clients/customers, they need to invest time in their personal development. In what area(s) do you hope to further develop as a Client Services Manager?

  • Conflict

    10. Describe how you handled conflict within your team.

  • Customer Service

    11. What do you consider good customer service? And can you provide an example of how you made it better?

  • Customer Service

    12. Tell me about a time when you received poor customer service.

  • Customer Service

    13. If you had to pick one, which attribute or skill have you found is the most important when dealing with clients/customers?

  • Customer Service

    14. What is the main method of customer or client feedback you have utilized as a client services manager?

  • Discovery

    15. Having close relationships with clients/customers, client services managers would be a valuable asset to growing a company's products/services. Have you ever contributed to the development of a new product or service for your company?

  • Discovery

    16. Describe a time when you found an opportunity to offer additional services/products to the client/customer to further strengthen their relationship with your company.

  • Leadership

    17. What is the last skill you learned?

  • Leadership

    18. What steps do you take to implement changes?

  • Leadership

    19. Describe how you built a positive relationship with your team.

  • Leadership

    20. How would you describe your management style?

  • Leadership

    21. How have you handled an employee that wasn't performing up to standard?

  • Management

    22. What experience do you have managing a team?

  • Operational

    23. How do you remain aware of your clients' needs, thereby avoiding decreased customer satisfaction?

  • Operational

    24. Describe how you have initiated an incentive program for your staff.

  • Performance Based

    25. Keeping an eye on the competition should be a key responsibility for client services managers, so companies can react and protect customer/client loyalty. What specific steps have you taken as a client services manager to keep up with the competition?

  • Performance Based

    26. What have you done in the past to earn and build that trust with your clients/customers?

  • Performance Based

    27. What has contributed to your success as a client services manager?

  • Performance Based

    28. Describe a time you had to manage a customer's/client's expectations. How did you go about doing this without negatively impacting the relationship?

  • Situational

    29. Is there a time that you had to persuade the client/customer that one of your company's products/services would NOT effectively meet their needs? Explain how you went about persuading them and what solution, if any, you offered.

  • Situational

    30. Describe a time you had to deal with a difficult client/customer. What did you do to deal with the situation without harming the relationship?