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Top 25 Claims Adjuster Interview Questions
1. Have you had to contact a doctor before on a questionable claim?
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List of Claims Adjuster Interview Questions
  1. Have you had to contact a doctor before on a questionable claim?
  2. Explain to me some of the career movement on your resume.
  3. What motivates you to do a good job as a claims adjuster?
  4. Are you efficient with your time?
  5. What was the most difficult period in your career so far and how did you deal with it?
  6. What steps do you go through when you investigate a claim?
  7. What types of programs and software are you well versed in?
  8. What are you currently working on for self development?
  9. Tell me about a fraudulent claim you discovered. What action steps did you take?
  10. When you have difficulty persuading someone to your point of view, what do you do?
  11. Have you researched our company? What attracted you to our organization?
  12. What experiences do you have talking with legal counsel on claims?
  13. What are your salary expectations?
  14. We were initially looking for someone with 5 years' experience in a similar role. Considering you have just 2 years' experience, would you be willing to accept this position at a lower salary?
  15. If you could re-do any of your insurance courses, which one would you choose and why?
  16. Describe your leadership skills.
  17. When entering a new job, describe how you build relationships with your new coworkers and supervisors.
  18. Outside of work, what type of creative activities do you like to pursue?
  19. How often do you discuss work with your colleagues in order to think up new systems and styles of working?
  20. Tell me about yourself.
  21. What challenges are you looking for in this position?
  22. When would you be available?
  23. Tell me about your post-secondary education. What was your best course, and which one gave you the most difficulty?
  24. How well do you understand the insurance industry?
  25. If hired by us, what would your goals be as an adjuster?
  26. What kinds of communication situations cause you difficulty? Give an example.
  27. Why did you choose to become a Claims Adjuster?
  28. What are your three greatest strengths?
  29. In your opinion, what makes you the best candidate for this job?
  30. Where do you see yourself in 5 years?
  31. Do you consider yourself highly organized?
  32. Tell me about a time that you went out of your way to assist a colleague. What satisfaction did you get from your actions?
  33. When have you dealt with an angry customer before? How do you handle such situations?
  34. As a Claims Adjuster, most of your customers will be in some distress. What qualities do you possess that tell me you are capable of handling communication with individuals in distress?
  35. I'm interested in knowing more about the culture and type of work you are seeking. What is your ideal position at this time?
Contributing Author
Rachelle Enns
Claims Adjuster Information
February 12th, 2017

A Claims Adjuster is also referred to as an Insurance Adjuster or Claims Handler. An Adjuster is responsible for assessing policyholder claims that come through an insurance company. Investigating the policyholders claim is the beginning of a Claims Adjuster's role and may include negotiating a payout from the insurance company to the claimant. A Claims Adjuster can find employment with any Insurance Agency.

Professional mannerisms and great communication skills are key to the success of a Claims Adjuster. An Adjuster may need to work directly with Physicians, Law Enforcement, Lawyers and other professionals who may be required to give their professional opinion on the health and well-being of a claimant or the state of their property.

A Claims Adjuster is required to perform investigatory related tasks associated with car accidents and personal injury, for example. A strong memory and keen eye are some characteristics that may be important for an Adjuster to possess. Negotiation skills are a must-have as a Claims Adjuster must make recommendations for insurance payout amounts based on each individual policy and situation. Claims Adjusters should be very detail oriented since organization and precision are vital to a claim's accuracy. Every single detail matters when it comes to an insurance claim.

A post-secondary degree can greatly improve one's ability to gain employment as an Adjuster. A degree in Business, Finance, or Administration may be desired. A post-secondary degree may not always be required to gain employment as a Claims Adjuster; however, one must always be properly licensed. Licensing may change between States so it's important to check for policies and regulations when moving from State to State.
Claims Adjuster User Submitted Interview Answers

Top claims adjuster interview questions, as voted by our visitors. Created on March 11th, 2016