How well do you understand the insurance industry?

Why the Interviewer Asks This Question
Entry Level Example
Answer Example
Experienced Example
Community Answers

The interviewer asks how well you understand the insurance industry because it is a crucial aspect of the job. As a claims adjuster, you will be responsible for investigating insurance claims and determining the amount of compensation that the claimant is entitled to. To do this effectively, you need to understand the insurance industry, including the different types of policies, coverage limits, and claims procedures involved. By asking about your understanding of the insurance industry, the interviewer is trying to determine whether you have the necessary knowledge and expertise to perform the job successfully. Let the interviewers know how much experience you have in the insurance industry, showing you have the skills and expertise they seek. If you are new to the field, describe what you know about the industry and how you will learn quickly under the mentorship of a senior claims adjuster.

"I am newer to the insurance industry; however, I recently obtained my adjuster's license and feel extremely prepared for this role. While taking the course, I learned a great deal about how insurance works. I understand the importance of accurate claims and am confident I would be a fantastic adjuster. I am also eager to learn and gain hands-on experience working under a senior adjuster."

"I have a strong understanding of the industry from working as an adjuster for the past four years. I like to keep updated on new policies and industry-related changes to ensure I am always on top of advancements in the industry."

"I am an expert in the insurance industry and have trained upwards of fifteen new claims adjusters over my ten-year career. I would consider myself a subject matter expert in general insurance and liability laws."

Anonymous Answer

"I have a broad knowledge of the insurance industry from the internal customers to the external customers and the ultimate customer who are the end-users. The agent or producer submits a policy request. The line underwriter reviews the policy and recommends coverage. Once the coverage is recommended the underwriter sends the policy request back to the producer or agent who then submits the policy to the end-user the policyholder."

Cindy's Feedback

Ok, good. This is a broad question that can be answered in any number of ways, including discussing trends in the industry or recent changes. You can enhance your answer by showing a broad-based understanding of the industry drawn from your reading or other knowledge sources.

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Anonymous Answer

"I have a strong understanding of the industry from the application process to applying policy for approvals and denials, using friendly and empathic customer service to get help to clients in difficult times, approving Medicaid claims as well as reaching out to Physicians and legal teams regarding fraud claims. I have 14 years of experience working with medical insurance policies and contracts."

Marcie's Feedback

Excellent answer. You point out all of the experience and knowledge you've previously gained by working in the industry for 14 years. This is a strong response that reminds the interviewer of all your strengths and experience. Great job!

Anonymous Answer

"I have a clear understanding of the industry. Working in different positions in this field has given me a broad perspective. I do like to keep up to date on new policies and industry changes by following State Department social media and newsletters."

Marcie's Feedback

Great! To further strengthen your answer, discuss in more detail what positions you've held and how they've given you insight into the industry. Remember, the more details, the better! Prove to the interviewer that you are extremely knowledgeable about the insurance industry.