User Answers

1. Somthing that they asked and we dont have.

2. I had to make this photo cake.. N it was raing heaveally that day.. So till the cake reached the customer the photo caught moisture and was smeared.

3. After running my own retail business in Russia I am very good at meeting customer needs. I find it very important not to tell customers no in a way that would disappoint them but have learned to make suggestions to guide them to a place where I can help them.

4. I cannot recall not satisfying a customer.

5. There hasn't been one as yet.

6. I hope that time never come. If I comes then I will say sorry and assure him that this wont be done next time.

7. Co-worker placed an order wrong but was absent the day of the problem, without the co-workers information I couldn't do much for the customer.

8. At Party City we often had many people coming in for very specific items. Unfortunately when that happens, often they are sent away. In particular, I can remember a woman looking for a specific candy bag. I showed her our candy bag section, it wasn't what she was looking for. I showed her some other types of little boxes and plastic wraps and it still wasn't what she was looking for. After showing her all I could, making different suggestions, she and I couldn't find what she wanted, she was really determined to find her vision of these candy bags. After she was heading out I suggested to maybe take a quick peek at pinterest.

9. I always tried to satisfy my clients. I always questioned details things to provide the best product for clients and make them satisfied.

10. I once had somebody enquire about a cake with white birch effect and I had never attempted it before. I made a practice cake before agreeing and it didn't turn out as well as I would have liked and I didn't want to promise them a look that I couldn't deliver so I unfortunately had to turn them down. They were great full that I was honest and truthful.