30 Benefits Manager Interview Questions & Answers
Table of Contents
- 1. Accomplishment Questions
- 2. Career Goals Questions
- 3. Common Questions
- 4. Communication Questions
- 5. Compatibility Questions
- 6. Competency Questions
- 7. Customer Service Questions
- 8. Diversity Questions
- 9. Experience Questions
- 10. Job Satisfaction Questions
- 11. Knowledge Questions
- 12. Leadership Questions
- 13. Management Questions
- 14. Performance Based Questions
- 15. Salary Questions
- 16. Scenario Based Questions
- 17. Stress Questions
- 18. Teamwork Questions
Accomplishment
1. How do you like to be recognized for your accomplishments?
How to Answer
We all like recognition in some way for our accomplishments in the workplace. Share with the interviewer how you would want credit for your hard work. This can be through gifts, financial perks, public recognition, kind words, title promotions, and more.
Written by Rachelle Enns on September 6th, 2021
Entry Level
"I am a highly competitive person who is compensation driven. I like to be recognized for my accomplishments through monetary bonus' or contests where the stakes are high."
Written by Rachelle Enns on September 6th, 2021
Answer Example
"I am very much an over-achiever and find that the best way for me to be recognized for a job well done is to be given words of kindness and recognition. I am easily encouraged, and the best reward for me is to know that my hard work is being noticed."
Written by Rachelle Enns on September 6th, 2021
Experienced
"I am very simple. I do not require any formal recognition, but kind words from my coworkers and superiors will keep me motivated and working hard."
Written by Rachelle Enns on September 6th, 2021
Career Goals
2. If you could start your career over again, what direction would you take?
How to Answer
A hiring manager will be able to tell a lot about your personality by learning about your other career interests. Share what career path you would take if you could do anything over and your reasons why.
Written by Rachelle Enns on September 6th, 2021
Entry Level
"I am passionate about benefits management work. Hence I see myself in this field for the long term. However, I hope to acquire sufficient knowledge and experience that I will one day be able to become a lead manager. I hope to move up the ladder and grow within the same company I originally started with."
Written by Rachelle Enns on September 6th, 2021
Answer Example
"I certainly do not regret the direction I have taken my career. However, if I had to start over in a new direction, I would likely pursue my Degree in Education and become a teacher. Both of my parents were teachers, and they seemed to have a very fulfilling career. I enjoy coaching and leading others, so any tasks in my current career related to these skills are very welcome. A career in benefits management still allows me to help others which is one of the reasons I enjoy this field of work."
Written by Rachelle Enns on September 6th, 2021
Experienced
"I am delighted with the direction my career has taken. If I could change anything, I would perhaps have furthered my education to include additional specialties; however, I have no regrets!"
Written by Rachelle Enns on September 6th, 2021
Career Goals
3. Where do you see yourself five years from now?
How to Answer
The interviewer wants to know what your plans are and whether or not you have set any. Tell the interviewer about your career goals in the next five years or so. Ensure to link your career goals to the company you are applying for to show the interviewer that you can be a long-term asset and that you are looking for stability. If you haven't set any, consider plans such as a promotion to a management position within the company, being more educated in benefits management, transition into other HR-related areas, or being a high performer in the role you are interviewing for.
Written by Rachelle Enns on September 6th, 2021
Entry Level
"In five years from now, I would like to have grown within the same company I started with, having acquired skills enabling me to establish myself as an expert in my field. I would love to be responsible for more managerial duties and ultimately lead a team of professionals."
Written by Rachelle Enns on September 6th, 2021
Answer Example
"Ideally, five years from now, I would love to see myself growing into a more prominent leadership role within your organization, such as a director-level position. My career interests align very nicely with your company's goals which helps me see a great long-term fit here."
Written by Rachelle Enns on September 6th, 2021
Experienced
"In five years, I would like to be seen as an authority in our industry. I want to be well-connected and trusted when it comes to my benefits management work here."
Written by Rachelle Enns on September 6th, 2021
Career Goals
4. Why did you decide to pursue a career in benefits management?
How to Answer
The interviewer wants to know what led or motivated you to pursue a career in benefits management. Briefly discuss with the interviewer your reason behind specializing in benefits management. Perhaps you have a related degree, gained interest after performing other HR or similar duties, or are just starting your path into benefits management. Share the details of your career pursuit and what you hope to accomplish in this career field.
Written by Rachelle Enns on September 6th, 2021
Entry Level
"I am now graduating with my degree in Human Resources with a focus on benefits management. I purposefully chose this specialty because so many employers and employees are unclear on the details of their benefits packages. I love to take complicated topics and make them simple for others to learn."
Written by Rachelle Enns on September 6th, 2021
Answer Example
"I started my career in human resources, and after about three years into my career, my employer asked me to step into a role that focused on employee benefits management. I found benefits easy for me to understand, and I enjoyed helping management and employees understand the benefits available to them. I can make benefits seem simple, which is why they wanted me in the role. I haven't looked back since!"
Written by Rachelle Enns on September 6th, 2021
Experienced
"I have been a benefits manager for the past ten years. As a benefits manager, I have found that I love to help others simplify their benefits packages and ensure they know their benefits. I have also been able to research and identify benefits trends to ensure our organization is offering the best benefits packages that are in demand and cost-effective. They can be confusing, but I find it easy and rewarding to explain to others."
Written by Rachelle Enns on September 6th, 2021
Common
5. Do you have any questions for me?
How to Answer
Before your interview, make sure you conduct research on the company and thoroughly review the job description for any clarification you may need on the position. Asking intelligent questions demonstrates to the interviewer your level of interest in their company and the position. Typically, pay is not discussed during phone interviews, so avoid asking any compensation-related questions in the phone interview. Be sure to ask at least one question.
Written by Rachelle Enns on September 6th, 2021
Entry Level
"Here are some sample questions:
- When would you like to have this position filled?
- How long has this role been vacant?
- Is this a replacement search or a newly created role?
- What is your favorite part of working here?
- What is the company's primary goal for this position in the next 12 months?
- Is there anything from my background and experience that I can clarify for you?
- What do you see as the most significant change in this industry over the past three years?
- Is there any reason why you would not move me to the next stage of interviews?"
Written by Rachelle Enns on September 6th, 2021
Answer Example
"Absolutely! What are you looking for in an ideal candidate? What type of pain points is your organization currently experiencing? What is the last successful practice your team implemented, and how is it going?"
Written by Rachelle Enns on September 6th, 2021
Experienced
"I do have a couple of questions for you. My first would be, why is this role vacant? Second, what is the typical time for promotion in this role?"
Written by Rachelle Enns on September 6th, 2021
Communication
6. How do you handle communicating bad news to a fellow worker or subordinate?
How to Answer
One of the toughest parts of communication can be delivering bad news to people that you work with and care about. As a Benefits Manager, it is often necessary. Whether it is delivering a less than positive work review or terminating someone - it doesn't come easy. Assure the interviewer that you can handle this type of task in a transparent, concise, and professional manner.
Written by Rachelle Enns on September 6th, 2021
Entry Level
"I have found that communicating with respect and the intent to support the associate is the best approach. It is important to communicate what behaviors are off track and what resources are available to the associate to get back on track."
Written by Rachelle Enns on September 6th, 2021
Answer Example
"I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. When this type of task is required of me, I make sure to practice empathy. Truth is always key, so I will be honest and clear when communicating the news. For instance, if I am to terminate someone's employment, I will not sugarcoat the reasons why. It's best they know so that they can learn from the experience."
Written by Rachelle Enns on September 6th, 2021
Experienced
"I am very to-the-point when it comes to my communication skills. Good or bad news, there is always a way to improve the situation and create something good from it. After delivering bad news, I will work with my coworker to find a viable solution."
Written by Rachelle Enns on September 6th, 2021
Communication
7. How would you describe your written communication skills?
How to Answer
Both written and verbal communication are necessary skills to perform the duties of a Benefits Manager. The interviewer wants to know how well you communicate in written form, whether it means emails, reports, or benefits documentation.
Being a bright communicator in written form is an essential skill to master. Share your skill and confidence level in written communication. Also, if you have taken any courses in communication and writing, feel free to mention these to the interviewer. Talk to the interviewer about your written communication abilities and support your answer with a brief example or story.
Written by Rachelle Enns on September 6th, 2021
Entry Level
"My written communication skills are powerful. I often utilize written communications as a follow-up to verbal communications. They provide a great resource for associates to go back to and reference, plus they might answer any questions that come up along the way."
Written by Rachelle Enns on September 6th, 2021
Answer Example
"I would describe my written communication skills as very strong and would rate myself as a 9/10. I have always had a penchant for writing and have taken university courses related to communication, writing, and business administration."
Written by Rachelle Enns on September 6th, 2021
Experienced
"I have above average written communication skills. I am an experienced writer and have also written many successful quotes and RFPs in my career. I would describe my written communication skills as clear, concise, and thorough."
Written by Rachelle Enns on September 6th, 2021
Compatibility
8. Why should we hire you?
How to Answer
This question is often a challenge for individuals to respond to when they are unsure or can't articulate how they can benefit the company. If you can't think of ways that you are unique, ask a few friends or family members what sets you apart from other people. Their observations may help you understand how you are perceived. It is also a good idea to think about the highlights of previous job performance reviews. If a supervisor praised you on a particular area that you do well or received recognition for making a significant impact on a project, feel free to mention this in your response if it relates to the job you are interviewing for.
Perhaps you already know what sets you apart! Your answer could include any industry accolades, exceptional achievements, additional industry-related training, a second language, or your involvement in the community. Don't be afraid to brag about yourself a bit. In an interview, you are your most influential advocate.
Written by Rachelle Enns on September 6th, 2021
Entry Level
"I'm qualified and passionate about your cause. I am excited about the idea of delivering value to your organization and will hustle for the opportunity to go above and beyond for your organization."
Written by Rachelle Enns on September 6th, 2021
Answer Example
"You should hire me because I am unlike anyone else you have interviewed before. When I started my current company, I was the youngest human resources professional they had ever hired. That didn't stop me from becoming benefits manager within six months. I am dedicated to my craft and engaged in this industry to the point where I commit myself to take at least one business development or leadership-related workshop every business quarter. You won't be disappointed when you hire me."
Written by Rachelle Enns on September 6th, 2021
Experienced
"In addition to my related degree in human resources and business administration, I bring eight years of HR and related experience, which I believe has prepared me well for this role. I am a hard worker, a team player, and I work tirelessly to get the job done. I thrive on challenges and always remain extremely committed to the success of any project."
Written by Rachelle Enns on September 6th, 2021
Compatibility
9. Tell me about your relationship with your previous boss.
How to Answer
The interviewer wants to learn more about your relationship with management. Remain positive when answering this question, even if the experience wasn't. Avoid talking about any previous drama, and do not speak poorly of your employer. Keep your answer short and respectful.
Written by Rachelle Enns on September 6th, 2021
Entry Level
"My previous boss and I got along well. We had very different interests, so we did not spend a lot of time chatting, but our work interests were aligned, and we respected each other."
Written by Rachelle Enns on September 6th, 2021
Answer Example
"I had a very healthy relationship with my previous employer. She was easy to approach, and we would bounce ideas off of each other quite often. I would sum it up as a relationship lead by strong mutual respect.
OR
I have had healthier relationships in the past with previous employers, but we did the best that we could. Our communication styles were very different, which made it challenging at times."
Written by Rachelle Enns on September 6th, 2021
Experienced
"My previous boss and I had a great working relationship. We were in sync when it came to accomplishing things we needed to do in our department. We scheduled weekly meetings to stay current on our progress and address any issues that came up along the way. I learned a lot from them on leadership while adding great value to the team."
Written by Rachelle Enns on September 6th, 2021
Compatibility
10. Tell me about yourself.
How to Answer
When an interviewer asks an open-ended question like this, it can be difficult to know where to begin...and end! This question haunts many individuals who may accidentally go a little too in-depth into their personal lives. It happens. Keep your reply light, and work relevant. Share how you became interested in this career path and what you enjoy about it. This question is an excellent opportunity to describe yourself by discussing the strengths and qualities you bring that align with the company's needs.
Written by Rachelle Enns on September 6th, 2021
Entry Level
"I pursued a Bachelor's degree in Business Administration at UCLA, and upon graduation, I worked as a Benefits Intern where I was responsible for filing, reviewing documents, and data entry. Since this internship, I have gained considerable benefits management experience working for [companyame ], where I managed [benefits management duties]. These are some of the reasons I believe I am a perfect fit for your position."
Written by Rachelle Enns on September 6th, 2021
Answer Example
"I have been a benefits manager since 2011 after graduating with my degree in human resources. I enjoy working in HR and helping employees feel confident about their benefits offerings. Outside of work, I enjoy training for triathlons. Getting outside and training helps me release stress and stay focused while at work. I am married with three children, and they motivate me to do my very best in all that I do. I'm excited for the potential to learn and grow with your organization."
Written by Rachelle Enns on September 6th, 2021
Experienced
"I have been a benefits manager since 2011 after graduating with my degree in human resources. I am a very active individual who loves to work out and go to the mountains on the weekend. I feel that my level of activity on my off time greatly improves my work during the week. I have a high amount of energy to offer!"
Written by Rachelle Enns on September 6th, 2021
Competency
11. What do you feel is the most important skill a benefits manager should possess?
How to Answer
The interviewer wants to know that you understand the skills necessary to perform well as a Benefits Manager. Always review the job description before the interview to familiarize yourself with the preferred skills required from the successful incumbent. Answer this question by mentioning a requested ability from the job posting. Alternatively, provide your top talent, which you believe will highly benefit you in this role.
Written by Rachelle Enns on September 6th, 2021
Entry Level
"I believe that all benefits managers should be highly organized. Benefits can come with a great deal of paperwork, so it's important to keep the paperwork in good order."
Written by Rachelle Enns on September 6th, 2021
Answer Example
"The top skill a benefits manager should have is time management, which I possess. This skill particularly served me well in my last position, where I was employed as a benefits specialist. Effective time management allowed me to thoroughly conduct research, under policies, and answer questions when needed. I was always able to deliver my work on time and ended up helping my colleagues with their overflow work quite often."
Written by Rachelle Enns on September 6th, 2021
Experienced
"The one skill that has helped me immensely is the ability to take a complicated concept and explain it in layman's terms. Benefits packages can be exceptionally complicated, and I can simplify them, which people seem to appreciate."
Written by Rachelle Enns on September 6th, 2021
Customer Service
12. Describe your customer skills.
How to Answer
As a Benefits Manager, there will be times where you have to provide customer service to the employees within your organization. You will be their point of contact when they have questions about benefits and possibly compensation. Because of this, the interviewer wants to know how well your customer service skills are. Share with the interviewer your experience with providing customer service.
Written by Ronda Barnes on September 4th, 2021
Entry Level
"As I was studying for my Bachelor's degree in HR, I quickly learned that customer service is a big part of HR. I understand that employees rely on HR to ensure their information is correct and to answer questions as they arise."
Written by Ronda Barnes on September 4th, 2021
Answer Example
"I understand the importance of providing good customer service as employees trust me with their information and rely on me for help with their benefits packages. With that being said, I do my best to understand employees' needs and go above and beyond to meet them. Employees have also complimented me on how responsive I am to their questions or concerns."
Written by Ronda Barnes on September 4th, 2021
Experienced
"To me, providing good customer service means going the extra mile, being reliable, and providing employees with more information than they need. This helps answer future questions that might come up and also helps them understand the benefits process better."
Written by Ronda Barnes on September 4th, 2021
Diversity
13. When have you worked among a diverse group of people?
How to Answer
Working with a diverse group of individuals has been very beneficial to organizations that employ a diverse workforce. The interviewer wants to know your experience working in this type of environment. Share with the interviewer whether or not you are accustomed to working with a very large or diverse team of individuals. Assure the interviewer that you can handle an environment that offers diversity.
Written by Rachelle Enns on September 6th, 2021
Entry Level
"In my current role, I work alongside cross-functional teams regularly. There is a lot of diversity present, and I appreciate that immensely."
Written by Rachelle Enns on September 6th, 2021
Answer Example
"I have worked with diverse groups of people most of my career, including my time in attending university. I am most comfortable and happy in this type of environment because it offers a great learning opportunity."
Written by Rachelle Enns on September 6th, 2021
Experienced
"I would say that pretty much every company I have worked for has valued diversity. Working with people from all walks of life help shed different perspectives and identify potential problems faster."
Written by Rachelle Enns on September 6th, 2021
Experience
14. Describe a time when you had to handle information from multiple sources. How did you handle it?
How to Answer
A Benefits Manager is often responsible for gathering benefits information from a variety of sources. This information might be useful in deciding what benefits an organization should offer its' employees. The information could also be benefits records of employees in the company. The interviewer wants to know if you can handle large loads of information. Describe your experience and explain how you manage information, determine if it's relevant, and providing explanations when necessary.
Written by Ronda Barnes on September 4th, 2021
Entry Level
"My career in HR started with an internship in an office setting. During my internship, I learned how to update employee data in an HRIS, so there were no paper copies to keep track of. This cut down on paperwork which made it easy to handle information from various sources as the system did much of the sorting electronically."
Written by Ronda Barnes on September 4th, 2021
Answer Example
"In my current role, I am responsible for maintaining employee benefits records for the office. It can be a lot of information at times, but I use a recordkeeping system that allows me to maintain and update the records in an organized way."
Written by Ronda Barnes on September 4th, 2021
Experienced
"As a Benefits Manager of 10 years, I have received loads of information from benefits providers. I've been tasked with determining if the benefits are from reliable sources and whether or not the benefits would be cost-effective for the company. With my experience, I have the ability to receive information from multiple sources and explain it to the decision-makers in laymen's terms, so it is easy to understand."
Written by Ronda Barnes on September 4th, 2021
Job Satisfaction
15. Why are you considering leaving your current employer?
How to Answer
The interviewer wants to know that you are not leaving your job for reasons that will not be soothed by joining their organization. Tell the interviewer about your long-term professional goals and how they relate to the position you are applying for. Perhaps you are looking for growth, or your current company is going through a merger, and you're unsure of your future stability there. Add reasons why your goals cannot be met at your current company.
Written by Rachelle Enns on September 6th, 2021
Entry Level
"My current position started as a practicum while completing my degree in human resources. As lovely as my time has been there, my employer still views me as the student they initially hired. It's made any growth very challenging. I would love the opportunity to be seen as a solid and contributing member of the benefits team as I have useful employee benefits knowledge and skills to offer."
Written by Rachelle Enns on September 6th, 2021
Answer Example
"I have enjoyed my time with my current employer; however, I have not been given the opportunity to grow in the last three years because it is a small, family-owned organization. I have tried to grow in other ways such as continued education and taking benefits workshops; however, it has not been enough to satisfy my career goals."
Written by Rachelle Enns on September 6th, 2021
Experienced
"I have strong tenure in my work history, and as you can see, I've been with my current organization for the past twelve years. Unfortunately, we are being acquired by a larger branch, and I am unsure of the stability of my future. For this reason, I am putting the feelers out for new opportunities within benefits management, and your company culture seems to be well aligned with my values."
Written by Rachelle Enns on September 6th, 2021
Job Satisfaction
16. What excites you the most about this benefits management position?
How to Answer
Whether you are seasoned in the field of benefits management or just starting, there are likely aspects that excite you about this type of work. Tell the interviewer the aspects of the job that excites you the most and why. Link your answer with some of your qualifications and the job requirements to demonstrate you are well suited for this role. Be sure to tie in how you plan to bring the enthusiasm for your job to their company.
Written by Rachelle Enns on September 6th, 2021
Entry Level
"I am so excited for the opportunity to utilize my recent education in human resources. My time in college has prepared me for this role and will help me be a highly successful benefits manager."
Written by Rachelle Enns on September 6th, 2021
Answer Example
"Being the main point of contact for all matters related to benefits management is very exciting because I love being responsible for the management and success of projects of all kinds - and have strong project management skills. I know these skills will be a value add to your benefits department and organization in general as I hope to apply my skills in as many ways as possible to help out."
Written by Rachelle Enns on September 6th, 2021
Experienced
"I am thrilled with the idea of joining your organization and continuing as a benefits manager with a larger organization, such as yours. I know I am ready to make an impact on a larger scale. Being able to make an impact in HR with a company like yours is what excites me."
Written by Rachelle Enns on September 6th, 2021
Knowledge
17. What do you know about our company culture?
How to Answer
Company culture and fit is a significant factor when considering a career move. The interviewer wants to know that you have taken the time to learn about the company, their culture, and whether or not you'd be a good fit. You can learn about a company's culture by checking out their website, social media, community news, and reading reviews from clients or employees. Assure the interviewer that you have put thought, research, and consideration into how the company culture will work for you. You can also ask the interviewer to share more about the company's culture.
Written by Rachelle Enns on September 6th, 2021
Entry Level
"I read many positive reviews online about your organization and company culture. You offer great incentives to keep people motivated, and it seems to be the type of fast-paced environment that values innovation and performance. My type of place!"
Written by Rachelle Enns on September 6th, 2021
Answer Example
"I have researched your company through your social media channels and on glassdoor.com. Your employees have great things to say, and overall it seems that you have fun while you work. I am looking forward to joining an organization like yours that is upbeat and thoughtful with an eye on helping the community at the same time."
Written by Rachelle Enns on September 6th, 2021
Experienced
"Your website information was very appealing, but there were mixed reviews online. I do not emphasize reviews, as I know that most people only take the time to leave a review if they are upset. There was only a handful total, and I see that you have hundreds of employees."
Written by Rachelle Enns on September 6th, 2021
Leadership
18. Do you have experience leading or coaching others?
How to Answer
As a Benefits Manager, you will be responsible for coaching others. Share with the interviewer your approach to coaching others.
Your response should include some of the following factors:
-how you motivate others
-leveraging strengths
-improving weaknesses
-identifying talents and skills
-communication
-guidance
Written by Ronda Barnes on September 4th, 2021
Entry Level
"I have not had the opportunity to coach or lead others. However, within the next 5 years, I hope to build the skills and experience to take on a leadership role within your company."
Written by Ronda Barnes on September 4th, 2021
Answer Example
"In my previous role as an HR Manager, I used a coaching leadership style when leading employees who were interested in pursuing management roles. With proper guidance and constant communication, I helped them identify the areas they were strong in and the areas that needed to be developed more when faced with challenges. They were very receptive to this approach because it is more collaborative and includes their input when making decisions. I also encouraged them along the way."
Written by Ronda Barnes on September 4th, 2021
Experienced
"My leadership style encourages feedback from my team as I value their opinions on the way we do things. They have day-to-day experience, and I always want them to have the opportunity to make an impact within the organization."
Written by Ronda Barnes on September 4th, 2021
Management
19. What do you see as the most difficult task in being a manager?
How to Answer
Being in a management role is always a significant challenge. The interviewer wants to know the area you are weak or more challenged in when managing others. Share with the interviewer what you feel is the most challenging part of being a manager and why. Also, discuss what you are currently doing to make this task less difficult in the future.
Written by Rachelle Enns on September 6th, 2021
Entry Level
"I would think the most difficult part of managing people will be being both their friend and earning their respect while being new on the team. To balance all of these roles, I will make sure to be approachable and genuinely interested in them as humans, but also make sure they know that it's a place of business and that meeting or exceeding expectations is the name of the game."
Written by Rachelle Enns on September 6th, 2021
Answer Example
"As a manager, the most difficult task for me is to delegate the work evenly. You will always have team members who are absolute rock stars, then some who are a bit less enthusiastic or are lower producers. I have to remind myself to distribute the work and responsibilities evenly despite my natural inclination to give more work to the high performers. I am currently working with my underperforming team members to identify where and why they are struggling to prepare them for a larger workload."
Written by Rachelle Enns on September 6th, 2021
Experienced
"I think the most challenging task is to come into a preexisting, cohesive team and to be taken seriously to get them to rise to the occasion under my leadership. This aspect may be the hardest, but I enjoy a professional challenge."
Written by Rachelle Enns on September 6th, 2021
Performance Based
20. How do you manage your priorities?
How to Answer
The interviewer would like to know more about the types of tools you use to stay on task and meet deadlines. Discuss how you prioritize when everything demands your attention at once. Think about how you manage your projects and daily tasks and how those will help you succeed in your role as a Benefits Manager.
Written by Ronda Barnes on September 4th, 2021
Entry Level
"I manage my priorities by creating a list of things that I need to accomplish. This helps me stay on task and never miss a deadline."
Written by Ronda Barnes on September 4th, 2021
Answer Example
"I manage my time by exercising the idea of 'time-blocking.' This approach means that I won't incessantly check my email; instead, I will allow myself to return emails in 30-minute time blocks, four times per day. Setting calendar alerts and personal deadlines for myself has also helped a lot."
Written by Ronda Barnes on September 4th, 2021
Experienced
"As someone who has worked in HR for many years, I have a good understanding of the ebbs and flows. One day might be slower, and the next might be full of tasks that require my attention. For me, I manage my priorities based on the deadline and importance, and this allows for everything to be accomplished in a timely manner."
Written by Ronda Barnes on September 4th, 2021
Performance Based
21. How do you handle a larger than average workload?
How to Answer
The workload of a Benefits Manager can fluctuate throughout the year. There may be times where your workload is heavy due to new benefits programs, an influx of new employees, or legal changes that require your full attention. The interviewer wants to know that you can handle the workload required of you in this position and that you will not become overwhelmed if/when workloads unexpectedly increase. When workloads increase, stress levels do too. Explain how you react during these times and how you maintain your stress level.
Written by Rachelle Enns on September 6th, 2021
Entry Level
"Here are some suggestions on how to handle a large workload:
- List your tasks and prioritize them
- Think of which tasks add to the company's bottom line, and start there (Closest to the money!)
- Exhale. Relax for a minute and collect yourself
- Organize your tasks by which ones you can complete independently and which ones you need help with
- Take sufficient breaks so you do not exhaust yourself
- Communicate your struggles with your leadership or team"
Written by Rachelle Enns on September 6th, 2021
Answer Example
"In my current role as a Benefits Specialist, there have been times when my workload has been heavy, so I understand how daunting this can be. However, when I have a large workload on my plate, I do not stress over the tasks in front of me. Instead, I make a simple plan of which tasks are a high priority and which ones are lower. I complete the higher priority tasks first. Through this system, I can focus on my tasks individually rather than stress out by the multitude of tasks ahead of me."
Written by Rachelle Enns on September 6th, 2021
Experienced
"I first take a step back and make a list of all the deliverable work that I have. Then, I prioritize the list by deadline and ease of completion. I always try to hit the easy tasks first and get them off my to-do list. Feeling like I am making progress keeps me motivated."
Written by Rachelle Enns on September 6th, 2021
Performance Based
22. How would you rate your performance in this interview so far?
How to Answer
This question is meant to put pressure on you and see if you indeed are happy with your performance in this interview. Answer this question honestly and confidently.
Written by Rachelle Enns on September 6th, 2021
Entry Level
"If you feel that your performance in the interview is not going well: "I am not sure if I have been able to portray myself 100% accurately in this interview; although, I am trying my best. If there is anything more that I can clarify for you, I would be happy to do so."
Written by Rachelle Enns on September 6th, 2021
Answer Example
"I believe that this interview has been quite informative and I am happy with my performance. Is there anything that I can clarify for you from this conversation?"
Written by Rachelle Enns on September 6th, 2021
Experienced
"I feel confident about our discussion today and am looking forward to the next steps in the interview process."
Written by Rachelle Enns on September 6th, 2021
Performance Based
23. Do you always double check or proofread your work?
How to Answer
Double-checking and proofreading work are essential tasks to ensure the accuracy of the information and for a job well done, primarily when you are working with employee benefits. The interviewer wants to know how thorough you are when handling documentation and other forms of communication. Assure the interviewer that you are diligent when it comes to submitting good, clean work.
Written by Rachelle Enns on September 6th, 2021
Entry Level
"I try to take the time to double-check my work, but in today's quick response age, I know that I sometimes send emails with mistypes. This is something I'm becoming more diligent about. I concentrate very well on reports and presentations, and I do ask other people to review important letters or emails before sending them."
Written by Rachelle Enns on September 6th, 2021
Answer Example
"Spelling and grammatical errors are a pet peeve of mine. I will triple-check my work if there is time! I feel that within benefits management, it is critical to be submitting error-free work to ensure the accurate and timely processing of employee's benefits."
Written by Rachelle Enns on September 6th, 2021
Experienced
"I am so accustomed to working under pressure and tight deadlines that I do forget to double-check my work at times. Double-checking my work is a habit that I have consciously been working on to improve. Thankfully, I haven't had any instances where there has been a problem."
Written by Rachelle Enns on September 6th, 2021
Performance Based
24. What are your weaknesses?
How to Answer
The interviewer wants to know the area you are weak or more challenged in regarding benefits management. You can be candid in your answer, recognizing that you aren't great at something and acknowledging your need to improve. However, pick weaknesses that are not core skills for this position. Be sure to have an action plan in place for improving on this weakness.
Perhaps you are watching TED talks to gain skills in a particular area, reading the latest and greatest book on the subject, or maybe you are taking a seminar at a nearby community center. Identify your weakness and the action taken for improvement. We are all human with our weaknesses, so don't be afraid to share yours!
Written by Rachelle Enns on September 6th, 2021
Entry Level
"Everyone has weaknesses. I tend to be too nice sometimes. When vendors are not fulfilling their requirements, I believe there must be a logical and understandable reason. To get better in this area, I have to remind myself that we are paying for a service, and they must meet our expectations."
Written by Rachelle Enns on September 6th, 2021
Answer Example
"I believe I could improve on some technical skills including Excel and PowerPoint. Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level to help me develop reports better. I have enrolled myself in an evening/weekend workshop for the next six weeks. I'm looking forward to seeing how stellar my skills are after that course and how I will be able to apply my skills on the job!"
Written by Rachelle Enns on September 6th, 2021
Experienced
"I know this will come off as cliche, but it's truthful. My weakness is not delegating. I know what I want and how I want it done, so it's often easier to do it myself. However, it can inhibit my ability to grow. I cannot take on every step of a project. I need to give the task or a portion of it to another team member or direct report, let go of the control, and know it will be taken care of. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction."
Written by Rachelle Enns on September 6th, 2021
Salary
25. What are your salary expectations?
How to Answer
The interviewer wants to know your salary expectations to determine if they fit the salary budgeted for the position. The best way to discuss your salary expectations is to use your current earnings as an example. Be open and honest. Transparency is the best choice when salary-based questions arise. You can get a sense of what salary this job typically offers by searching for Benefits Manager positions in your location with the same education and experience requirement, company size, and responsibilities as listed in the job description.
Written by Rachelle Enns on September 6th, 2021
Entry Level
"Seeing as I am newer to my career in benefits management, I am looking for an offer that reflects my education and experience. Most important to me is the idea of future growth and opportunity."
Written by Rachelle Enns on September 6th, 2021
Answer Example
"Currently, I earn a base salary of $45,000 per year, and I would like to stay in the same range or slightly higher."
Written by Rachelle Enns on September 6th, 2021
Experienced
"I am currently making $100,000 per year with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."
Written by Rachelle Enns on September 6th, 2021
Salary
26. Do you feel that you are currently paid what you are worth?
How to Answer
Many employees will look for new work if they feel that they are underpaid and under-appreciated. Talk to the interviewer about your current compensation and whether or not you think it is fair. You can also share your salary expectations in your response.
Written by Rachelle Enns on September 6th, 2021
Entry Level
"If you do not feel you are currently paid what you are worth: "I know that I am underpaid compared to my industry colleagues. My company is small, and they do what they can, but this is part of why I am seeking a new position."
Written by Rachelle Enns on September 6th, 2021
Answer Example
"I feel that my current employer pays me fairly. However, I would like to see an increase in pay with an increase in responsibilities."
Written by Rachelle Enns on September 6th, 2021
Experienced
"Yes, I am always striving to add value to an organization. I feel this is the best way to ensure that I am being compensated fairly."
Written by Rachelle Enns on September 6th, 2021
Scenario Based
27. How often do you take work home with you?
How to Answer
As a Benefits Manager, there may be times where you'll need to take work home to complete it. The majority of people will work overtime hours or take work home with them on occasion. Talk to the interviewer about how frequently you take your work home. Be sure to explain why you take work home to assure them it is not a matter of poor time management while on the job but just something that needs to be done on occasion when the workload is heavy or a tight deadline is approaching.
Written by Rachelle Enns on September 6th, 2021
Entry Level
"I try not to take my work home with me. Everyone needs downtime. However, if something needs to get done, I will get it done, even from home."
Written by Rachelle Enns on September 6th, 2021
Answer Example
"I make sure to utilize my work hours very efficiently, so the only time that I take my work home is when there is an extremely stringent deadline. I would say that, overall, I take my work home maybe twice per month. It's all about being diligent with your time in the office. This also helps me maintain a good work-life balance."
Written by Rachelle Enns on September 6th, 2021
Experienced
"I take my work home with me whenever it is necessary. In some positions I have held, I work from home nearly every day. Other roles, such as my current position, I work from home just a couple of times per month."
Written by Rachelle Enns on September 6th, 2021
Stress
28. Tell me about your ability to work under pressure and handle stressful situations.
How to Answer
The interviewer wants to know if you are someone who can handle stress on the job. Explain how you manage stressful times and your ability to control pressure in the workplace.
Written by Rachelle Enns on September 6th, 2021
Entry Level
"Stress is part of any demanding job, and I embrace it to the fullest. I take good care of myself and prioritize my workload to maintain a healthy balance in my stress levels."
Written by Rachelle Enns on September 6th, 2021
Answer Example
"I always remain calm and look for ways to be more efficient. For instance, if there is an unexpected deadline, I will determine what can be done to ensure the deadline can be met. I will write down the steps to ensure successful completion and delegate a few tasks if necessary. In brief, I am always ready to adjust my approach because stressful situations are bound to occur in a professional environment."
Written by Rachelle Enns on September 6th, 2021
Experienced
"I handle stress very well, and when you call my references, they will attest to this fact. When I am under pressure, I focus on the task at hand and do not get distracted. Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress."
Written by Rachelle Enns on September 6th, 2021
Stress
29. When you suffer a setback, how does that emotionally affect you and your work?
How to Answer
Everyone handles the stress and disappointment of setbacks differently. In benefits management, it can be stressful understanding and complying with new legislation, dealing with different personalities and people's issues, and overwhelming during high times of turnover. Stress management is important in performing your duties for the organization and your own health. Discuss with the interviewer how you typically cope with delays or stress in the workplace.
Written by Rachelle Enns on September 6th, 2021
Entry Level
"Setbacks happen for a reason, and they do not affect me emotionally in the least. I am a very pragmatic thinker and stay focused despite the challenges that come my way."
Written by Rachelle Enns on September 6th, 2021
Answer Example
"Experiencing a setback is always disappointing and can be a bit disheartening. But I understand that it happens from time to time. If I experience a major setback, I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on!"
Written by Rachelle Enns on September 6th, 2021
Experienced
"Setbacks can be trying, but I find that you have to learn how to lose before you learn how to win. While I never enjoy a setback, I use them as a stepping-off point to something even better and always learn my lesson."
Written by Rachelle Enns on September 6th, 2021
Teamwork
30. How do you feel you contribute to the goals of the company?
How to Answer
The interviewer wants to know that you will be a valuable team member. Engaged employees are always the most productive. Assure the interviewer that you are capable of being an involved team member by assisting in some way to the end goal of the corporation.
Written by Ronda Barnes on September 4th, 2021
Entry Level
"Every day, I strive to contribute to the goals of the company by being a hard worker, professional, and representing the company well, which helps maintain the company's image and brand."
Written by Ronda Barnes on September 4th, 2021
Answer Example
"As a Benefits Manager, the benefits information I gather and decide on directly contributes to the organization's end goal. I choose options that will not hurt the company's bottom line, and that separates us from the competition so we can attract and maintain good employees."
Written by Ronda Barnes on September 4th, 2021
Experienced
"My most recent employer had an extreme interest in giving back to the community. So much so that we, as a group, logged our volunteer hours, and it was treated as another KPI. We would review our community contributions quarterly. Our goal was always to hit a minimum of 500 volunteer hours per quarter, which meant that everyone would volunteer one day per month. It was a great initiative and one that I happily participated in."
Written by Ronda Barnes on September 4th, 2021