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Top 20 Barista Interview Questions

How important is it to keep the barista station clean during your shift?
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Question 2 of 20
Do you like coffee? What are your favorite brews?
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Hopefully, you do! We recommend that you review the company's website before arriving at your interview to familiarize yourself with what coffee brews they offer. Begin by telling the interviewer if you like coffee or espresso. If you are a coffee nut, share your favorite brews! The interviewer is simply seeking how much experience you already have to better understand how much training will be necessary if you are selected for the job.
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Question 3 of 20
Would you give someone you knew a free coffee?
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Nope! You understand that ethics are very important in a place of business, you will appropriately charge each customer for their order.
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Question 4 of 20
Describe a situation in which you were able to positively influence the actions of others in a desired direction.
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Whether we realize it or not, we influence the actions of others all the time! Think through your work history or schooling. When have you given someone advice that they followed? When have you encouraged someone to take a risk or try something new that they carried through with? Have you been a barista or a server, and have you affected an ordering choice a customer has made? These all make great examples for this type of question! Go ahead and share your situation mentioning who you were positively influencing, what advice you offered, and why the person was so happy with their final outcome.
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Question 5 of 20
When were you not able to help a customer be completely satisfied?
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Question 6 of 20
What is a Breve?
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Question 7 of 20
Are you a self-taught barista, or do you have any training? Either way, how do you feel your training has prepared you for this career?
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Question 8 of 20
What is a macchiato?
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Question 9 of 20
Have you ever worked in a fast manner?
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Question 10 of 20
Have you ever worked in a coffee shop before?
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Question 11 of 20
How well is your memory? Have you ever had to memorize a list of items before?
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Question 12 of 20
If a customer said they wanted a double double, what are they referring too?
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Question 13 of 20
How do you keep focused while doing an easy task?
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Question 14 of 20
Tell me about a time when you gave exceptional customer service?
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Question 15 of 20
Would you be upset if a customer orders three drinks and leaves no tip?
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Question 16 of 20
Give an example of a time in which you had to be relatively quick in coming to a decision.
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Question 17 of 20
How do you make a latte?
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Question 18 of 20
How well do you remember names?
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Question 19 of 20
Tell me about a time when you worked a few hours straight without a break?
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Question 20 of 20
Have you ever had to do multiple tasks at once?
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User-Submitted Interview Answers

Question 1 of 20
How important is it to keep the barista station clean during your shift?
User-Submitted Answers
1.
It is important because customer will get irritate and mad if the ambiance that will see is dirty.
2.
Extremely important! sanitation is key to a tasty beverage and also looks pleasant to customers creating trust.
3.
A clean work station should be a priority. It is very important to keep the station clean and maintain cleanliness as you work.
4.
It is way more important to keep my workplace clean.
5.
It is very important to keep the barista station clean at all time, because this is where barista prepare food/drinks to be serve to the customer and it is very much acquainted to delivering customer service and great product quality to the company.
6.
Its very important to keep the barista station clean during my shift because in order for a barista to avoid food poisining to de custormers so its keen that de barista staion must always be clean.
7.
It is very important because this is the showcase of Starbucks and this can be seen by customer clearly and in here most of the items have been made and done.
8.
One of the most important things about being a barista. A messy station is a messy cup of coffee. Gross.
9.
Presentation is very important. How can customers trust that their cup of coffee is being made in a clean, healthy fashion if the workspace is a mess?
10.
Its vital, if you do not work in a clean environment not only is it unsanitary but its less efficient. Taking the time to clean up shows discipline and professionalism.
11.
I think that it is very important to keep your station clean, neat and organized. Not only for yourself but for your co workers. If things are kept tidy it is easier to work and get this done much faster.
12.
Extremely important; it is crucial to keep all the equipment clean so that it can function properly, as well as to avoid cross-contamination as you may often have customers with food allergies such as dairy.
13.
Very important. I'm all for cleanliness, especially when it comes to food products.
14.
I think it is important to clean as you go. It is good practice and can prevent the need for dedicated cleaning time during a busy rush.
15.
Very important. Both for organizational and safety reasons.
Question 2 of 20
Do you like coffee? What are your favorite brews?
User-Submitted Answers
1.
If ure talking about beans I really dont know about that but I really like white choco mocha. I am that simple.
2.
I love it. Every morning it wakes up me and my mother by smelling and tasting. My favourite taste is Bremmen, especially espresso. As for coffee brewers, I personally prefer the grind and brew types though I am comfortable in working with any other types.
3.
I am deeply passionate about coffee and prefer a roast as dark as my soul.
4.
I do like coffee and my favorite would have to be hazlenut.
5.
I do like coffee, but I prefer to drink mochas because I like the added taste of the chocolate. I do not know many brews of coffee but I will be sure to learn quickly so I can serve well.
6.
Yes, I drink too much coffee! I generally opt for a long black with a dash of skim milk or a skinny cap when out, or if im indulging, an affagato!
7.
Yes. I enjoy dark roast coffee. I prefer a rich, ethiopian blend. I like finding citrus flavor nodes and also a rich chocolate flavor.
8.
Cappuchino and hot chocolate.
9.
I love coffee. I typically can drink any of it with creamer, but can drink the lighter brews without. But my favorite coffee shop drinks are lattes.
10.
Espresso, latte, mocha, machiato.
11.
My favorite is the Americano, and Mocha frappe.
12.
I love coffee. I like dark roast, there is a coffee shop in Santa Barbara where I grew up called French Press. They roast their own beans.
13.
Yes, I love coffee. My favorite brew is the mexican. I also like lattes.
14.
Yes, I love a good Sumatra roast.
15.
I love cappuccino, but with no chocolate on top.
Question 3 of 20
Would you give someone you knew a free coffee?
User-Submitted Answers
1.
No I would not give someone I know a free coffee. It is not my business and I cannot go giving out things for free off my own accord. The only reason I would give out a free coffee is if I had made a mistake and my manager asked me to provide a free coffee to a customer.
2.
No, I would tell them that I could buy them a coffee and enquiry about a discount.
3.
No, I would only ever give a free coffee if it was authorised by my boss or store owner.
4.
No. I understand the amount of work and effort put into the company and I would like to represent the company with the same amount of integrity.
5.
No, that is technically stealing.
6.
Yes, I would. It would be on me.
7.
Of course not. Can we do that?
8.
Not unless the company policy says I can.
9.
I wouldnt give free cofee unless I was given permission and it wasnt against the rules.
10.
Never. You wouldn't give away free clothes, coffee is just the same.
11.
Yes, because I want that person come to my coffeeshop again.
12.
No because that is against the corporation.
13.
No, it is not my business, I can only do that if instructed by the manager in other to compensate a customer for a mistake made.
14.
I would buy his or her coffee myself, with my own money.
15.
Yes, if I was given a certain number of free drinks.
Question 4 of 20
Describe a situation in which you were able to positively influence the actions of others in a desired direction.
User-Submitted Answers
1.
I never wanted to be a burden to my teammates back when I was in the office so I always help to whomever needed it back then as long as I could provide the help they needed. When I left the office, they told me they just realize how lucky they were and how easy it was when I was with them and they were inspired how hardworking I was. In my mind, I was just trying to never be a burden but it grew into something everyone can adapt for an easy life. Always help!
2.
I described a situation specifically to someone to where they were personally able to understand it instead of just accept it.
3.
I have not yet been in a position where I have had a huge positive influence on the actions of others but I would say that by being happy and uplifting I can improve the moods of my coworkers so that they preform better at their job.
4.
Always be positive because is my way and my comportation.
5.
Many customers at my old job asked for my opinions on the cake and asked for guidance in which to choose, in which I was able to direct them to which they would enjoy most by asking questions about their favourite foods, listing ingredients, and offering my personal favourites from trying them myself.
6.
In retail, one of the least desirable tasks is shipment. I always tried to lighten the mood by singing ridiculously or making a game out of it to see who could unpack the most boxes the fastest.
7.
Just somebosy is upset, I can give them a good coffee, and their mood will change.
8.
I tend to be rather good at positively influencing people. There were several times that I can remember of people maybe slacking, or stuck on a project, when I offered my help or suggested a different way to go about it, things went easier.
9.
Without giving direct orders but suggestively offer another option.
10.
There's an event in in Midway called Swiss Days. A little background, the area was once settled by Swiss immigrants. Their presence had a huge influence on the overall look of the city. The architecture, local art work, and cuisine. It's the Solvange of Utah. Anyway the event brings thousands of tourists to Midway, and every local business gets slammed. I had to organize and plan for the event. It was my job to build team morale and make sure we were well prepared. I did so by doubling product orders, and over staffing for the event, every staff member had a "station" and as a result the weekend went smoothly and we were able to actually enjoy Swiss Days.
11.
When I was working as a Resident Assistant one of my fellow assistants intended to drop out because she had struggles meeting the targets. I proposed a duo programe that could help her attract residents to events and ease her meet the targets. A programme that was easy enough to implement during her stressful exam period but attractive and valuable to the residents and in this way I positively influenced her decision to remain in the team and we had a wonderful year together full of successes.
12.
Always worked happerly and calmly in my job.
13.
Detail your previous experience in meeting or exceeding sales objectives and/or individual performance targets, if any.
14.
If you go over your plan with your coworkers and let them know you are always there for them, and are going to support them, it makes them jump into their jobs easier, makes them spread their wings and fly a bit higher knowing they have that support.
15.
I never want to be a burden to my colleagues and always give help to whosoever that needed it, to my surprise, they all cultivate this habit and always want to work with me.
Question 5 of 20
When were you not able to help a customer be completely satisfied?
User-Submitted Answers
1.
I guess when theyre order is already out of stock.
2.
Not having a flavor of their choice but suggesting another they liked.
3.
During my retail experience, part of my job as layby attendent was to make customers fully aware of the terms and conditions of layby, and hope my coworkers did the same also. In one situation, a customer returned months after her completion date of her layby (which had been store cancelled) and wanted a full refund. I was not able to give her a full refund (due to cancellation fees), but apologised immensely and helped her collect the items that were on layby again from around the store and finishing her purchase at checkouts.
4.
When I will be out of work.
5.
Sometimes there are things that a customer wants that are not in my power to satisfy, at this point I ask my immediate supervisor for assistance.
6.
When a certain dish was out.
7.
It was very rare that I could not satisfy a customer.
8.
When I slipped the chicken marsala.
9.
If something was out of stock but show them equally good options.
10.
When when they were committed to being grumpy about something.
11.
When we had so many orders in a line up and I totally forgot one order, but made it right after I though of it, befor enayone else's and he walked away so unimpressed.
12.
When a customer simply did not like the way the food tasted even though it was fresh and completely normal. I asked them for an exchange but they did not take it.
13.
When were unable to accommodate the customer's specific dietary restrictions.
14.
I am always trying to do my best for customers.
15.
No because they always satisfi.
Question 6 of 20
What is a Breve?
User-Submitted Answers
1.
Milk -base espresso drink using streamed half-and-half instead of milk.
2.
It is similar to a latte however instead of using just milk, you use a mix of half milk half cream.
3.
From my research its an American variation of a latte, and it includes a half and half of milk and cream, instead of just milk.
4.
An american latte- half milk and half cream (instead of just milk)
5.
One part espresso. One part steamed half-and-half.
6.
Espresso and half-and half milk.
7.
Espresso drink and half-and-half milk.
8.
Caffe Breve is an American variation of a latte: a milk-based espresso drink using steamed half-and-half mixture of milk and cream instead of milk.
9.
Espresso and steamed half and half.
10.
Caffe Breve is an American variation of a latte: a milk-based espresso drink using steamed half-and-half mixture of milk and cream instead of milk.
11.
Half milk half cream shot of espresso.
12.
Again, as soon as this mock interview is over, I am going to watch youtubes.
13.
Espresso with half milk and half cream.
14.
Steamed cream and coffee.
15.
Avariation of a latte made with steamed half and half in the middle and milk foam on top.
Question 7 of 20
Are you a self-taught barista, or do you have any training? Either way, how do you feel your training has prepared you for this career?
User-Submitted Answers
1.
I am a self taught barista. My passion in coffee makes it easy for me to understand the role. I am more willing to be trained to enhance my skill set.
2.
Not self taught, I have accredited training 2 day course held at Karingal but before that I had unaccredited training at lentil as anything (volunteer)
3.
I did not have experience.
4.
No, I am not a self-taught barista. I feel that my training ground has prepared me to be customer-oriented before doing the process of them teaching me to do the task I am assigned to or at. Because I believe the providing customer service is the biggest impact that any company could give to be able to be successful.
5.
Qustionable because when I worked at the deli I was trained to brew coffee throughout the day but this way in 2008 when specialty coffee wasnt so big and I was young and it was a deli lol. So other then that I am self taught. I watch some youtube videos. I have worked events with illy serving instant espresso shots. I would love to endure some training with this job. I learn fast.
6.
I have no formal barista training or experience, although I am familiar with brewing coffee at home as well as at some of my previous positions. I am, however, extremely well versed in customer service, and am confident that I would be able to quickly learn about the products we have on hand and provide excellent service. I also have a variety of kitchen experience and believe I would excel in the food preparation part of this position.
7.
I was training in food prep safety and was serve safe certified up until 2015. I am looking to learn this skill and pair it with my extensive customer service background.
8.
I had a bit of training where I was showed how to brew espresso and steam milk but not exactly the way it should be done in a place like this.
9.
I believe on the learning process.
10.
I have four years of experience and was professionally trained in a shop that roasts its' own coffee beans. I feel this has given me very good experience to prepare me for this job.
11.
I gained some experience when I worked in a small cafe in Czech and then as a waitress in a hotel restaurant where coffee was quite popular. I think there is always space to learn, but I would say I learn very fast. And I prefer to ask for advise than do something wrong.
12.
I have attended the mojo barista training and I feel that my training will be really useful for this career.
13.
I am a fast worker and I learned that from working the sandwich line at the campus dining hall. I also learned to clean as you go to ensure a healthy environment for the customer and to ensure proper drink/food preparation. I also learned how to work with people and have a good time doing it.
14.
I have been trained well by the Gateway Church Cafe Staff at Southlake; very little of my barista knowledge stems from being self-taught. Not only has this training prepared me to correctly prepare coffee items and food, but it has also prepared me to work with a team, to clean up when something is unclean, and to assist my coworkers when they need assistance, especially during busy shifts.
15.
Self taught. From the training I learnt the basic way of making coffee and a least of basic knowledge of coffee.
Question 8 of 20
What is a macchiato?
User-Submitted Answers
1.
A small shot of espresso.
2.
A macchiatto literaly means stained milk, its an espresso shot with a drop of foamed mlk on top.
3.
Espresso with a small amount of steamed milk.
4.
Esspresso with a bit of milk.
5.
An espresso drink with a small amount of steamed milk.
6.
Macchiato means where contents alosts of milk foam.
7.
A macchiato is a short black with a dollop of foamed milk.
8.
Its a coffee shot with foam on top.
9.
The machiato is single shout intop of cream.
10.
Espresso tipped with a small amount of milk.
11.
Shot with milk froth.
12.
Is a short espresso with froth of milk on top.
13.
Macchiato is an espresso that we put froth or cream ontop.
14.
Traditionally, a macchiato is espresso marked with a small amount of foam. Many places now, it's a short cappucino, foam poured in allowing art. At Starbucks this is specifically a cafe macchiato, but the popular caramel macchiato is an upside down vanilla latte drizzled with caramel.
15.
Why do you want to work here?
Question 9 of 20
Have you ever worked in a fast manner?
User-Submitted Answers
1.
Yes, and I learned that I prefer working in a fast manner than being at ease.
2.
I think its important to work quickly if there are customers waiting, but to never sacrifice customer service, or the standard of the coffees.
3.
Yes because we had a sari sari store before and when customers came together to buy, I work as fast as I could but with sure service quality so that I can be efficient.
4.
Yes- it is important to be thorough while being efficient. I do not want to make a beverage for some one that I know is not up to par because I cut corners, but I also want to promptly serve the customer. Running through each step with speed and quality is essential.
5.
Yes of course!this is a important thing!The costumer cant wait a lot of time.So we need to do everything quick and perfectly.
6.
Yes. I worked in a hospital based laboratory as an intern and orders from the ER are usually STAT meaning the Doctor wants the result ASAP.
7.
Yes! But I still given to the costumer the very quality service.
8.
Yes when there is short staff or an overload of customers.
9.
Yes I do. It is important that the customer got the order quickly.
10.
Yes, my last job I was always busy and on my feet attending to customers and taking care of odd jobs.
11.
I have! At my high school everything was really face paced and so I had to make sure to manage my time and quality. I found it a lot easier for me to thrive in an enivorment in which I was always busy and doing something.
12.
In my previous working job I had to create over 5000 travelling cards in a few days, but I stayed focused and got it done right in time.
13.
Yes, when I worked in the coffee shop and sometimes while teaching.
14.
Of course, I never want to be moving slowly while I work.
15.
Yes, in my previous job it was very fast paced as it was busy a lot of the time. I would have to work efficiently and effectively whilst on the till and also when restocking as things sold out quickly.
Question 10 of 20
Have you ever worked in a coffee shop before?
User-Submitted Answers
1.
I haven't worked in a coffee shop, but I've always wanted to.
2.
No I have not, but I have worked in the beauty industry for 8 yrs. Servicing people and making sure the end result of their service leaves them wanting to come back, so I can relate to working in a coffee shop.
3.
No, but i've always wanted to.
4.
I have not before, but I am willing to be trained by a professional.
5.
No I have not, but I am a avid coffee person and I am around the coffee shop environment weekly.
6.
Not yet, but I would like to extend my knowledge in this sector and develop my skills.
7.
No I have not, but I am a highly motivated individual, and a quick learner.
8.
Not yet. However I have worked in a restaurant where coffee was served.
9.
No but I have a huge passion for coffee and am confident in my coffee making abilities.
10.
No, I have not work in a coffee shop but I would love to so I can explore more and learn new things.
11.
No, but I would be a good fit for this job because I am a people pleaser and am very open to new learning experiences.
12.
I have no previous experience in a coffee shop, but I would love to have experience and learn what it is like to work in a coffee shop.
13.
No but I have visited several kinds of coffee shops and know what I like and I would treat customers the same way.
14.
Yes, I am currently working at a coffee shop and I volunteer at the red door, and older coffee shop on campus.
15.
Yes, I have worked in a coffee shop for approximately 6 months, and I also have other minimal waitressing experience in fine dining.
Question 11 of 20
How well is your memory? Have you ever had to memorize a list of items before?
User-Submitted Answers
1.
Yes, while working at a cosmetic retail counter I would remember everything the customer came in for and go behind the counter and grab it all at once. This made for a more personal experience as I had more time to connect with my client instead of running back and forth for one item at a time.
2.
Very excellent, because I have interpersonal skills. And I can explain very well all the list of our products to our costumers.
3.
I think I have an excellent memory. During college in our Microbiology subject we were asked to memorize common name and scientific names of bacteria. 14 pages back to back. Size 12 Times New Roman. And I was able to pass the subject.
4.
I would say my memory is good. Out of all my siblings, I am always the one who remembers directions, times and other bits and bobs. I would say I'm a very organised person which helps me with my memory capacity.
5.
I have an excellent memory. I would say that one of my greatest strengths. I've memorized nearly all of my families recipes..
6.
I do. Back when I was working in fast food, I have to memorize the menu and the add ons the customers can add on their order. I also have to repeat their order to confirm before punching it on the POS register.
7.
I can remember customers usual drinks and a list of items is easy to remember especially if you repeat back the list of items or repeat in your head the list.
8.
I ve got very good memory Back to my previeous job had to memorize everyday list of products and numbers to operate quicker the scales and put them in the sustem for check.
9.
No as such, but I am a visual person so I remember when I see tasks done.
10.
I feel that I have a good memory, often memorizing menus and suitableness for people with dietary requirements. I have a great memory for drinks and how people like their drinks served.
11.
I have a fairly good memory. I thank AP psychology for that and its abundance of vocabulary.
12.
I do. I had to memorize because I have to prepare the drinks quickly and give them perfect service. If I do my job very well they will get satisfied what is good for the shop.
13.
My memory is strong and I am capable of memorizing a list of items given a short amount of time, I have had to memories a lot of thing before especially when I was doing my exams and also at my previous job I had to memorize the layout of the store to show customers where things were.
14.
Good, and in Biology you have to memorize body parts and their functions.
15.
In my previous cafe experience, I was able to memorise the entire menu, including prices, and inform customers of ingredients and other details related to their order.
Question 12 of 20
If a customer said they wanted a double double, what are they referring too?
User-Submitted Answers
1.
I think it means they want coffee and the sugar and cream can be just added by them.
2.
Through research I have learned that a double double is adding double the amount of sugar and double the amount of cream.
3.
Two teaspoons of sugar and two creams.
4.
Coffee with two creams and two sugars.
5.
Coffee with double cream or double sugar.
6.
Coffee with two creams and two sugars.
7.
It's a coffee usually with 2 creams and 2 sugars.
8.
Double double is a canadian term means a coffee two milk or cream and two sugar.
9.
A cup of coffee with a double serving of both sugar and cream.
10.
They want a coffee with double sugar and double cream.
11.
A coffee with 2 creams and 2 sugars.
12.
Double cream double sugar.
13.
A cup of coffee with a double serving of sugar and cream.
14.
Double cream, double sugar.
15.
Its depend on the situation.
Question 13 of 20
How do you keep focused while doing an easy task?
User-Submitted Answers
1.
I can do other stuff to keep myself busy so that if pressure comes in my way, I wont get stressed.
2.
Enthusiasm and interest in my job.
3.
I focus on the task at hand, but also consider tasks that are yet to be done so that I can prepare myself.
4.
Hardly because task is task weather easy or hard.
5.
I find that I don't tend to lose my thought process while working. I just play the steps through my head and make sure that I am continuously following them.
6.
I can do other stuff to keep myself busy so that if pressure comes in my way, I wont get stressed.
7.
Help others to make job easy for them.
8.
Help to the partners to make them job to easy.
9.
Try keeping myself busy like cleaning the store or stocking so that I will not get pressured when orders come in.
10.
How I keep focused doing any task whether its considered easy or not is I have a constant list running threw my head of what needs to be done next and what I could be doing after to make my job environment a more friendly and inviting place.
11.
I think about the quality of the product that I would want to receive in order to ensure I am delivering the same standard to my customer.
12.
It is easy for me to stay focused when I am enjoying what I am doing, and I without a doubt think it will be easy for me to stay focused as I think I will enjoy making coffee and preforming simple tasks. I like working to the best of my ability.
13.
My mind doesnt usually tend to wander, and I am able to focus.
14.
Find the fun and inspiring part of the task and concentrate on that. It is also key to have a clean, tidy organised workspace, free from distractions. I also never keep my phone on me at work.
15.
Keep clam and tell myself control the tempo look your order and if I got take away order I will do it first.
Question 14 of 20
Tell me about a time when you gave exceptional customer service?
User-Submitted Answers
1.
When in Yates's I had to serve a hen party of 12 breakfast on a sunday morning when I was the only waitress, although it was stressful due to the large workload, I managed to stay calm and deliver all the food and make all the drinks too standard, a and still made time to have a laugh and joke with the customers and make sure that they had everything they wanted.
2.
A customer comes in upset for whatever reason, this time it's his oranges that went rotten before he could eat them. I will do anything to turn that frown upside down I give the produce manager the scoop. So he Is able to switch them out at no charge. Remember the customer is always right even if they aren't .
3.
Its depend on what customer order if they order few items then I things its takes 2 mins.
4.
When I volunteered at Cornwall Church, I was asked to serve pizza and drinks at one of the services. During that time, I tried my best to be gracious to every customer. When they'd ask what we had, I'd go all out and not only tell them what we had but what my favorite was and stuff like that. When they'd ask me where things were, I'd not only tell them but I would show them.
5.
I used to give my best to our costumer to provide an exceptional costumer service all the time.
6.
All the time..I gave my 100 percent quality service to every costumers.
7.
When I keep getting the same customers again and again. This showed I had great customer service.
8.
At my last job, our dinner shifts would get very busy. But throughout all the chaos, I always kept a good attitude and worked to my best potential.
9.
I used to give my best to our costumer to provide an exceptional costumer service all the time.
10.
Depend on the order.
11.
Depend on the order.
12.
I tried my best to always give an exceptional customer service, even if I am busy, I do my best to always be friendly and provide quick service so customers will be satisfied.
13.
A lady had ordered a drink and a had already prepared it and then she realized she did not have the full amount for it. She told me she did not have the correct amount and I accepted what she had and made up for the rest out of my pocket.
14.
Many times when I was working at my last job customers would come back time and time again and I would continue to be there waitress and was able to build a bond with a large amount of past customers by being friendly and inviting, and by taking there order correct and delivering there food in a timely matter.
15.
I always give excellent customer service I think this helps the company get more returning customers.
Question 15 of 20
Would you be upset if a customer orders three drinks and leaves no tip?
User-Submitted Answers
1.
No im not upset, im happy when he give me a extra smile, and they satisfy for the order that I give, thats is the best tip I want...
2.
No I wouldn't, my job is to provide the best customer service possible and doing my best will be tips enough.
3.
Honestly, I would be slightly disappointed, but I don't think I would be upset. I would probably just contribute it to the fact that they might not be able to afford it or something and move on.
4.
No, it is a customers choice to leave a tip or not, if he or she would like to leave a tip, thatd be great but if they were unsatisfied with service they have all rights to leave no tip.
5.
Yes, something as simple as doing chores at home, theres just so much to be done.
6.
Not upset just wish that they would have.
7.
Thank you maam thank you sir.
8.
No, im not... Because its my job to serve them and given the best service that ive got, and very thankful because costumers order more than one orders.
9.
No. A beautiful contented smile will do.
10.
No I wouldn't. Although it would be nice to receive tips, my job is to deliver good customer service and if the customer leaves the shop happy, i'll be happy.
11.
My tips is costumer satys.
12.
No. It is their choice to leave a tip. My main job is to provide them quality service.
13.
No, there is not reason to be upset. Tips are a voluntary gesture.
14.
I am using in this situations mind map or try to remember it by my imagination.
15.
No I would not be upset. If the customer is happy with their drinks then I am happy as well.
Question 16 of 20
Give an example of a time in which you had to be relatively quick in coming to a decision.
User-Submitted Answers
1.
The deliveries either came in late or whatever we have no milk in our store. I bought milk in the supermarket.
2.
I was running out of time shopping for products and could not remember if I needed something on the list so I purchased it either way knowing I would run out if I did need it and did not have back up.
3.
No, but I would like to have the opportunity to express my passion about making the coffee in your company.
4.
As answered in my previous question I had to make a relatively quick decision to help my coworker as I could see she was struggling to help the customer.
5.
During my uni study and experience, I had a field trip in which we had to set abboreal traps in particular groups. We were told we had a small amount of time in which to set a large amount of traps in a location of our choice. Not wanting to waste any time, I made a quick decision to set the traps in an area of scrub and slope, in order to sample more smaller species within the area.
6.
Choosing to have this interview or work at Sprint.
7.
When the restauarnt was busy.
8.
My apartment... I wanted a place to live in july but I was out of the country in the first week of July so I had to decide on a place quickly.
9.
Loosing a customer, and helping them find a coffee to suit them in order to keep them.
10.
Two cusotmers needed help at teh same time and I wnet wiht the qukects one first.
11.
Manager not being available had to offer the customer an extra drink on the house.
12.
At mcdonald's in the morning, considering how busy it was, one small decision could back up your customers and prevent them from being served on time. Saying yes to your coworker to leave you on your own for a few minutes so they can use the washroom or grab more supplies is one that needs to be determined right away,
13.
A customer had a bus to catch in 10 minutes and wanted a bitter tasting drink with something small and light to eat. I asked him if he liked pure espresso or wanted coffee and if he liked burritos or sandwiches more. He answered saying he never uses milk or sugar and was vegetarian. I asked if he'd like to try our Veggie Burrito which he agreed and made him a short black. It took only a few minutes.
14.
More often than not, in the cafe I currently work in, there is only one staff memeber working on at a time, and so when the cafe gets busy, it can be stressfull, especially if a customer orders multiple things, such as a toasted sandwhich, a smoothie and a coffee. All three of these items require attendance at a different 'station' in the cafe, and so I have to quickly work out which order I will complete them in. For this example, I would start the smoothie first, then while it is blending, quickly put the sandwhich in the toaster, then go back and pour the smoothie into a cup, bring it to the counter, which is next to the coffee machine and start the coffee, then before I froth the milk, I would take out the sandwihch so it doesnt burn, then finish the coffee.
15.
Noticed low on coffee lids, explained issue to group of 10 offered different size of coffee and the same price of the coffee they ordered if manager not available to decide.
Question 17 of 20
How do you make a latte?
User-Submitted Answers
1.
1 part espresso, 3 parts steamed milk, top with foam.
2.
A latte is espresso milk and foam.
3.
1/3 foam, 1/3 steamed milk, 1/3 espresso.
4.
For me..1-3 shot of espresso in small, medium, and large with 0ne cm. Foam on the top. It must be this drinks are light coffee and more milk added.
5.
2 shots coffee with hot milk and a little froff on top.
6.
Espresso milk bit foam on top.
7.
Honest answer? Well I only know is you put black coffee and milk inside and other things. I would like to learned.
8.
When I make lattes at home, I usually mix a short shot of espresso with some steamed milk and garnish with cinnamon!
9.
I do not have any experience in making a latte, but I have tried to learn online and I know the basic instructions. You have to heat the milk to a medium temperature, then whip the milk so that is frothy, you then brew the coffee (although I am not entirely sure as of how to brew coffee yet, but I will be quick to learn) one the coffee is done brewing you mix 3 ounces of coffee with 7 ounces of the milk.
10.
12 ounces, 1 shot of espresso the rest milk and a layer of milk foam.
11.
Espresso shot, then flat milk with a small amount of froth, in a latte glass.
12.
60 ml of espresso. 300ml of steamed milk. 2ml of foamed milk. (Milk coffee)
13.
Espresso with frothy milk, and froth can be be only 1cm on the top.
14.
Espresso and frothy milk, froth on the top 1 cm.
15.
Double shot of espresso, warm cup, 22 second run through time. Steam some milk to 140C, pour the milk in with the espresso. If done slow and low to the surface at the end a circle of creamier milk will appear on the top - a quick flick vertically through the circle will create a heart shape.
Question 18 of 20
How well do you remember names?
User-Submitted Answers
1.
I try to observe person's distinct behavior or special feature of his body like a mole above his mouth. That way I would remember his name.
2.
Cappoccino and steamed milk.
3.
I remember names most of the time.
4.
Pretty well. I will write it down immediately and say it out loud. It shows I'm listening.
5.
I have tricks to remembering names well; finding a feature, article of clothing, or mannerism that I connect to the name as well as repeating it. This way, I can make 'em stick and connect 'em to a face and situation.
6.
Am good by that cause I was group lider of my high school.
7.
Drinks front letter like cappuccino its c.
8.
By the capital letter.
9.
Well, by recognizing names.. I am in intermediate.
10.
I remember names by faces, so the more they come in the better I will remember.
11.
By his her behavior, by body.
12.
Pretty well. I remember it the more often I encounter them.
13.
Remembering names comes easy to me, I have a huge family and I am able to remember many faces and names.
14.
It is different. The names which are often in using are very easy to remember. If I find any difficult in remembering their, I try to connect these with spelling, what makes it easier.
15.
I can remember names well, even more so if I see a person more than a couple times.
Question 19 of 20
Tell me about a time when you worked a few hours straight without a break?
User-Submitted Answers
1.
I worked from noon to six at the grocery store, right at lunch time and before dinner time. Those beginning and end hours were always the busiest and often, each individual customer would purchase multiple items. During the lull period, with the least concentration of customers, I would update prices, re-stock items, and maintain the store's level of cleanliness in order to use my time well.
2.
Its may be slam period goes 2pm to 6 pm.
3.
Work from 10am straight to 3pm due to delay flight.
4.
It was ok, when you are busy the time flies by.
5.
I work 2 days a week for 3-4 hours for 4 years and I have never taken a break between hours because my work enviroment is really fast paced. It is unconvinient to take a break and I dont mind it since I have gotten used to it.
6.
For nothing I can feel.
7.
On many different occasions I've worked consecutively without a break. I find it easy, I had no problem with it.
8.
I have to state all the office expenses in our newly hired accounting department and I feel like I wanted to finish this today so that it will never be a problem to my manager tomorrow when I am about to take my leave.
9.
It was busy and I did not get a break but the time went by fast so it was not upsetting.
10.
A lot of times at my past job the food rush would be between the hours of 4-10 in the evening where I would be just going and going to keep up with the work that needed to be done and the customers coming and going.
11.
Yes. Infact I did worked a few hours straight without a break it may be tiring but seeing customer getting their food and drinks happy and rewarding.
12.
I was work like 12 hours straight in the absence of staff which motivet to others also.
13.
I worked four hours straight on a till without having a break, I was standing up for the whole time, providing excellent customer service to everyone that I served. Even after a few hours had passed I was still able to provide excellent service and although I felt a little tired I was still happy to do my job.
14.
I worked 10-11 pm at chipotle with 1 break.
15.
At the cafe, we didnt have scheduled breaks. We would have one break per shift (not timed), in which we were allowed to eat and visit the bathroom, which approximately lasted for 20 minutes. On our busiest days of the week, I worked from 8am in the morning, until 4.30-5pm in the afternoon, with only that one break.
Question 20 of 20
Have you ever had to do multiple tasks at once?
User-Submitted Answers
1.
Yes, and while stressful, I handle them well. I'm methodical about how I get everything done, even if it means taking 3 seconds to plan out how I'm going to go about doing everything.
2.
Yes and I work best under those circumstances.
3.
Yes; working in a grocery store, I would often be in the middle of writing labels as I ring some one out as well as answer a question of a different customer. I find that I am able to maintain a conversation while multi-tasking and politely finding a way to ask for a moment when duties call me away from the cashier position.
4.
Yes I had but I do in order with out clash one by one.
5.
Yes in muffin break I was doing all rounder job.
6.
Yes, at my last job.
7.
Yes! I can work in the whole front of the counter,I can do cashier, taking good transaction of order as well, working on the bar by preparing perfect cup of coffee as cappuccinos and lattes and other coffee drinks recipes.
8.
All the time in my present , I have to juggle making sure that all staff and children are safe, provide a clean environment and ensuring everyone fed and cared for.
9.
Yes, very often. I was working on the till as well, there is very useful to know multiplication. I use it every day at my course - that is AAT course.
10.
Yes, I have had to restock but also been ready to assist when customers needed help finding things, or I have been on till and customers have come to ask where things are and I pointed them in the right direction whilst still being able to maintain the til.
11.
Yes, with babysitting you can never foucus on one thing for too long as babies are unpredictable.
12.
Yes. These included taking orders, seating new customers, preparing orders, taking phone calls, finalising transactions, running meals out to tables. And the list goes on!
13.
Yes. There have been times when I had to watch the floor, meet quotas, and create wall displays all during the same shift. It was fun.
14.
Yes many times. In my current position there are times when I am required to do up to 4 things at once alongside my general everyday things of existing, breathing, thinking and standing.

About Barista

August 17th, 2017

Baristas work in coffee houses where they are responsible for preparing and serving a variety of hot and cold coffees to patrons. Baristas have extensive knowledge of different types of coffee-based beverages such as espresso drinks, flavored and iced coffees, blended coffees, cappuccinos, and macchiatos. In addition to serving coffees, they also served cafe food such as sandwiches, cakes, cookies, muffins and other baked items to customers.
While there are no minimum qualification requirements to become a barista, it is imperative that you know what the role involves and are familiar with how to make and serve different tea and coffee based beverages. Most cafe owners will put their newly hired baristas through a training period so they can familiarize themselves with the cafe's offerings. A period of internship before applying to an established coffee house will hold you in good stead and boost your employment chances.
At your interview for a barista job, your prospective employer will ask you several questions to test your knowledge of the job. Be prepared to answer questions about your work experience. What was the size of the coffee house that you worked in earlier or where you did your internship? What were your responsibilities during your work experience? What kinds of coffees do you know to prepare? Do you know the technique to preparing a perfect cappuccino?
Remember your communication skills and customer service skills will be tested as rigorously as your knowledge of coffee so be polite and confident when answering questions. Also take some time to read through barista mock interview questions before heading out to your interview.

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