Have you ever had a patient want to return a hearing aid? How did you handle that?

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This question is intentionally asked to see how you interact with patients. Of course, you can't take a used hearing aid, but what you can do is find out why the patient wants to return it. Is it not comfortable? Are they not using it correctly so they feel it doesn't work? Is it a cost issue? Because of your ability to interact with patients, you'll be able to let the interviewer know that you'll take the time to meet with the patient, hear their concerns and figure out a plan together.

"I have had a patient want to return a hearing aid because it was uncomfortable for them. Come to find out, the patient didn't place it correctly after they left my office. After a bit of education, "‹we were able to get a good fit for the patient."

Anonymous Answer

"The first step to approaching this problem was determining why the patient wanted to return their hearing aids. Once I was able to determine the cause, I was better able to sit down and make a plan with the patient. For example, one time, the patient did not feel as though the hearing aids were providing him with enough benefit. Upon inspection, I was able to notice that his hearing aids were not inserted correctly. After sitting down with him and reinforcing how to insert his hearing aids, he perceived more benefits and, in the long run, decided to keep the hearing aids."

Rachelle's Feedback

You show a great ability to troubleshoot and spend time reverse engineering problems and concerns. Nice work!

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How to Answer: Have you ever had a patient want to return a hearing aid? How did you handle that?

Advice and answer examples written specifically for an Audiologist job interview.

30. Have you ever had a patient want to return a hearing aid? How did you handle that?

How to Answer

This question is intentionally asked to see how you interact with patients. Of course, you can't take a used hearing aid, but what you can do is find out why the patient wants to return it. Is it not comfortable? Are they not using it correctly so they feel it doesn't work? Is it a cost issue? Because of your ability to interact with patients, you'll be able to let the interviewer know that you'll take the time to meet with the patient, hear their concerns and figure out a plan together.

Written by Rachelle Enns

Answer Example

"I have had a patient want to return a hearing aid because it was uncomfortable for them. Come to find out, the patient didn't place it correctly after they left my office. After a bit of education, "‹we were able to get a good fit for the patient."

Written by Heather Douglass

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"The first step to approaching this problem was determining why the patient wanted to return their hearing aids. Once I was able to determine the cause, I was better able to sit down and make a plan with the patient. For example, one time, the patient did not feel as though the hearing aids were providing him with enough benefit. Upon inspection, I was able to notice that his hearing aids were not inserted correctly. After sitting down with him and reinforcing how to insert his hearing aids, he perceived more benefits and, in the long run, decided to keep the hearing aids."

Rachelle's Feedback

You show a great ability to troubleshoot and spend time reverse engineering problems and concerns. Nice work!

Next Question