Audiologist Interview Questions
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1 of 30
Have you ever had a patient want to return a hearing aid? How did you handle that?
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Yes, I would ask them why they want to return the hearing aid and then I would tell them that use of a hearing aid is a process not like glasses. I would want to make further changes prior to returning and see if they could agree to keep them if I could solve whatever issue they are currently having.
I witnessed this during my clinical placement during my masters. The client did not find the hearing aids useful and they returned it after their 4 week trial.
I would want to know why and maybe try convince otherwise if I can. Otherwise I would take the hearing aid and give them assurance that they are welcomed to be reffered back anytime.
Yes. Generally it's the patients that have had TB and the medication has burnt their hair cells causing profound difficulties with speech reception and recognition that the hearing aid cannot assist with.
No but I can understand that there are a lot of different variables which could need to be changed to help the patient get on better with the hearing aid.
Yes, I had a patient who stated that she did not wear the hearing aids because they were too loud.
Yes, we discussed the duration of hearing aid use and in what sort of listening environments. I then discovered that the patient was wearing them in social situations only. Advised on acclimatization and the patient was willing to persist and try their hearing aid again, beginning in a quiet environment first.
Accept it and ask what was wrong and how would they like it.
Yes when ATO but got audiologist involved. I would discuss with the patient what problems they are having with the hearing aid and why they do not want to wear it. I would explain to them that we can look at solutions to these problems and with their consent try and do that. I would try and provide them with reasons for these problems and counsel them accordingly. Ask if they feel ready to wear aid, review comm needs, difficulty. Anything we can do to improve situation. But important to still listen and respect their wishes if they are not ready.