How to Answer: How would you handle an issue with a policy or procedure?
Advice and answer examples written specifically for an Animal Shelter Worker job interview.
6. How would you handle an issue with a policy or procedure?
How to Answer
You may be the most easy-going person on the planet, but there could come a time when you disagreed with a new policy or a change in a procedure. Offer a mature response that shows you are thoughtful and conscious of the big picture. It's always a good idea to ask your manager questions and understand the requirements. Communication is key!
Written by Elisabeth Walter on April 15th, 2021
Entry Level
"If I had an issue with a policy or procedure I would first try to break down, for myself, why I disagreed with it. Usually, it will just be a small aspect of the policy and not the policy as a whole."
Written by Rachelle Enns
Answer Example
"I would first talk with my manager to make sure I understood the expectation correctly. It could be that I was interpreting it wrong or that there was some miscommunication. If I still had an issue, I would take some time to think about how I can deal with it. I've learned to pick my battles and to be adaptable as much as I can."
Written by Elisabeth Walter on April 15th, 2021
Experienced
"Policies and procedures are in place for a reason, and I am not the personality type to reject policy. If I heartily disliked a policy, I would research the ins and outs of it, and then bring it up with my manager to further discuss."
Written by Rachelle Enns