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Top Airline Reservation Agent Interview Questions

Question 1 of 9
Why do you want a career as an airline reservation agent?
User-Submitted Answers
1.
Because I like to treat with people and work with team.
2.
My work experience is suited for this job.
3.
I love attending to people to enable them enjoy their holidays.
4.
I love customer support and constant human interaction and the satisfaction that comes from helping others in solving problems. I have always been passionate about education and truly admire Caribbean Airlines' standards and the level of service you provide. You all are doing a great job and I would definitely love to get on board and be a part of it.
Question 2 of 9
As an Airline Reservation Agent, what do you believe is your best asset?
User-Submitted Answers
1.
I am a hands on person who learns quickly, and I can work in a fast-paced environment.
2.
I have working with computers and customer service for more than 3 years plus I rely with a positive good attitude that in my opinion is a key in this field.
3.
My best asset would be my ability to work in high stress and fast paced work environment.
4.
I am certain that I can make an impact and bring benefit to the company and to myself utilizing my customer service and communication skills as well as leadership.
Question 3 of 9
Explain how you would be an asset to this organization.
User-Submitted Answers
1.
I am a hard-working, committed individual who is able to adapt to changing circumstances very quickly.
2.
I have a diverse background in working with all different kinds of people and I believe that it would add to your organizations ability to relate to their customers.
3.
I would be an asset to the organization because of my intellectual skills and educational background.
4.
I would be an asset as I would deliver the excellent service this organization requires by fulfilling my duty with utmost competence and efficiency.
Question 4 of 9
What do you do when your time schedule or project plan is upset by unforeseen circumstances?
User-Submitted Answers
1.
I also prepared Plan B and make another plan urgently.
2.
Rearrange my plans by means of prioritizing what was scheduled.
3.
Make a new plan to get all tasks done when they need to be and if necessary ask for help from my team.
4.
Put that work aside to work on the, priority project.

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Question 5 of 9
Everyone has to bend or break rules sometimes, give me an example when you had to do just that.
User-Submitted Answers
1.
I would speak to my supervisor first.
2.
I follow rules all the time.
3.
Maybe the best examples are like emergency where I can do nothing just to break the rules because I need it so.
4.
If customer deserve the time and need to escalate it.
Question 6 of 9
How do you decide what gets top priority when scheduling your time?
User-Submitted Answers
1.
Items that need immediate attention are done first.
2.
It is base in the deadline and the importance of the work.
3.
Whatever is most urgent will get he most priority.
4.
I usually prioritize tasks based of the time they need to be done and the severity of the task.
Question 7 of 9
What do you like about your present job?
User-Submitted Answers
1.
I am currently unemployed.
2.
I love that I get to interact with different kinds of people all the time.
3.
Working with people, data entry.
4.
I dont have dislikes on what or I have now I just what to deal on what I have now and and enjoy what I have now.
Question 8 of 9
Give me a time when you went above and beyond the requirements for a project.
User-Submitted Answers
1.
When I worked at the Deer Valley Ski Resort I was put in charge of creating and distributing the guest log for the Seafood Buffet. There were only a few categories that were needed but I added in space to put in whatever notes were necessary such as food allergies and wedding parties.
2.
I had several jobs that had to be done by the end of day, so I stayed late to get it done.
3.
Become one of the top agent.
4.
When a deadline had to be met.
Question 9 of 9
How well do you work with people?
User-Submitted Answers
1.
I enjoy working with a team as I am very sociable.
2.
I work with all kinds of people, I am friendly, and communicate well.
3.
Very well because I know working with them will give the company the best.

About Airline Reservation Agent

August 17th, 2017

Airline reservation agents are hired to handle airline customers' reservations, including initiating the reservation, making changes requested by the customer, and notifying them in the event of any changes initiated by the airline. They also provide information about reservations, issue tickets, and handle baggage check-in. Reservation agents are required to follow procedures and adhere to safety and security guidelines set by the government. Some agents work in airports and working hours will vary depending on business needs, while other agents may work in a call center and interact with customers electronically. The role is customer service-oriented, so personal grooming must be at acceptable professional standards and demeanor must be positive and friendly.

Job openings for airline reservation agents can be found directly on the career sites of airlines. Vacancies can also be found through typical channels like online job boards such as Craigslist, Indeed, and Glassdoor.

The interview will focus on your ability to serve customers in a manner consistent with the company's culture and values, as well as your ability to understand and follow strict protocols and procedures. To that end, you'll be assessed on a skill set including communication, customer service, attention to detail, patience, and problem-solving.

To prepare for an interview for airline reservation agents, bear in mind that you're the face of the company and that you'll typically be the first live representative of the company that customers will interact with. The interviewer will need to know that you can serve customers with a positive attitude. To prepare, think about times when you dealt with a very difficult customer or person, and how you patiently overcame that challenge using your interpersonal communication skills. In addition, think about how you learn new information and apply it. For instance, do you learn best by doing? Come up with methods that you use to learn new rules and procedures quickly.

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