What is the most difficult situation you have had to face, and how did you tackle it?

"The most difficult situation I've had to face was dealing with an upset parent at my former school. They were upset about an extracurricular activity that was advertised poorly with vague details. When the program was not what she thought it would be, the parent was angry that she had spent money on it. I listened patiently to her complaints. Because I did not know all the details about the program, I told her I would find out more information and follow up with her immediately. I then contacted the head of the program and asked very pointed questions to ensure I was well informed before getting back to the parent. The next day, I called the parent and explained everything I had learned. I also got permission to refund 50% of her money because of the misunderstanding. It was a learning opportunity, and I was proud of the way I handled this difficult situation."

Briefly describe the difficult situation you encountered and share the specific steps you took to solve the problem. The most important piece of your answer will be your description of how you utilized your resources and problem-solving skills to reach a solution that successfully solved your problem. Tough situations are going to arise at work; the interviewer wants to hear that you have the necessary problem-solving skills to be successful in this role.

The interviewer wants to learn more about your problem-solving skills. Walk the interviewer through a time you faced some sort of dilemma and share how you successfully fought your way to a solution. Be specific about the steps you took to solve that problem and describe the result. Your goal here should be to communicate that you can find successful solutions to difficult situations.

Tell me about a time you made a mistake that was a great learning opportunity.

"In college, I was enrolled in a course that I knew was going to be very easy because it aligned with my interests, and I already had prior knowledge on the subject. I decided to read the syllabus and do all of the large assignments within one week to get them out of the way so I could focus on other classes down the road as they got more challenging. I rushed into the assignments with far too much confidence and had to redo two of them because I didn't read the directions closely enough. I learned to slow down, make sure I truly understand something before jumping in, and ask for feedback to ensure I'm on the right track."

Instead of focusing on your mistake, talk about how you learned from it and adapted your behavior and approach to similar situations. Making mistakes is inevitable, and the most impactful learning often comes after failure. Describe how you learned a lesson after making a mistake in your past.

The interviewer is eager to see if you can admit to faults and make meaning out of failure. Mistakes and mix-ups are bound to happen; they don't expect you to have a perfect past. Share a minor mistake you made, either in your academic or professional past, and share what you learned from the experience.

"When I was working at Forth Capital I was in charge of sending quarterly valuations. When I first started with them, their system had not been updated for years and it was a complex manual task with a lot of repetition. We had to attach fund performance information and after a long day of this repetitive task, I noticed I had sent an old fund performance result that was no longer relevant. Luckily I always looked immediately at the 'sent' box to check it had gone. I immediately noticed my error and recalled the emails (it had only been sent to three clients and two were successful recalls'). I informed the adviser and contacted the third client to request that the email be deleted. From this mistake, I learned the importance of taking my time and taking short occasional breaks to ensure concentration remains at its full. I also suggested a new system whereby we purchased new inexpensive software enabling us to send attachments with a mail merge (which is not a possibility on the basic word mail merge). This saved 2 and a half days a week for future quarterly valuations."

Tell me about a situation where you had to quickly adapt to inevitable changes as an Admissions Officer.

"Because schools are always trying to improve the admissions process, I've dealt with a lot of change in my short time as an Admissions Officer. One year specifically, we majorly altered admissions requirements, application questions, and scholarship information due to many students participating in remote learning. We constantly change a lot of our marketing materials to remain current, and I have to make sure I know the most updated information regarding the school because I get a lot of questions from prospective families."

Change is inevitable, but it can be difficult for some people to adjust to new ways of doing things. Assure the interviewer that you understand things change, and you can be adaptable and flexible in the face of change. Share an instance in which something changed at work, and you were able to remain positive and figure things out, despite the new process.

Flexibility and thinking on your feet are necessary for today's workforce. People who are driven, creative, and solutions-oriented are valued. Share your ability to remain positive despite inevitable change and how you adapt to those changes. Share a brief story that communicates your ability to roll with the punches and highlights how you have adapted to change in a prior role.

Do you have any questions about the role?

"I do have a few questions I'd like to ask. How do your admissions officers support students once they are accepted? What support is offered once they arrive on campus? What are the most common questions families ask regarding the school's academic programs?"

It is best to come prepared to ask the interviewer a few questions. Show your interest in the role by asking clarifying questions or more about the day-to-day of this role. You can ask when the interviewing team will make a final decision, if there are any events you will be expected to attend outside of normal working hours, or how students are supported once they arrive on campus.

If you arrive to the interview with questions prepared, you will come across as interested in the job. There is no way you could know everything about this new role, so there must be a few things you are wondering about. Think deeply about what your day-to-day may look like, how much interaction you'd have with students, and the events you may need to attend outside of working hours, and compose a few relevant questions to ask the interviewer.

Who are our competitors?

"Through my research, I noticed that your school's theater and world language programs are particularly strong. Other strong programs in the area are School X and School Y. Students often have to decide between these comparable programs. Your swimming program also attracts students who are generally interested in School B. I think the main selling points here are the commitment to your school values and the incredible world-class staff who welcome students like they're family."

Show that you are already knowledgeable about this school's offerings, performance, and competition. Be prepared to share what sets this school apart from the rest and what impressed you about it. Communicate to your interviewer that you've done your research and are knowledgeable about their school and other similar schools.

The interviewer asks this question to determine if you've done your homework. You should be aware of the school's competitors and what makes this specific school unique. Be sure to visit the school's website and social media channels to learn more about their unique offerings and who their competitors are.

"There are several international schools in the region including Ecolint, IIL, College du Leman, and Geneva English School. What sets the British School of Geneva apart is the quality and student-focussed small classes, personalized approach, and the single coherent curriculum leading to their British A-levels college. The tuition fees are also favorable in comparison to other international schools in the region, making the school more accessible."

Are you willing to work overtime hours should a project or event you're working on require it?

"I know this role will call for some occasional overtime, and I am more than willing to work the extra hours. As long as I have adequate notice, I should have no problem working various events and staying beyond normal hours."

Tell the interviewer about any prior commitments or conflicts you may have. If the job description states that overtime is required, be prepared to show your willingness to work beyond normal business hours.

The job description will likely state if this job requires overtime hours. If it is listed as a responsibility of this role, be prepared to say you are willing to work overtime. The role of an admissions counselor likely includes weekends and evenings when prospective students can tour and visit the school. Even if you have a prior commitment or two, be honest about your ability to work extra hours.

"As long as I have adequate notice, I am prepared to work overtime hours. I do have a grad class on Thursday evenings, but beyond that, my schedule is pretty open, and I'm able to staff events and work late on projects, as needed."

What do you think are the top selling points of our school?

"When it comes to academics, your school is widely recognized for its business school. The business school is led by several professors with vast experience and impressive careers. The international business department is specifically celebrated for its wide variety of study abroad and internship options. The football team attracts the largest crowd and is a big selling point for many students. Aside from that, the newly constructed state-of-the-art library and dining facility are very impressive and a highlight of the campus."

This question tests whether or not you did your research on the school and have come prepared with some of their most marketable talking points. Describe the school's most impressive facts. Don't forget to include things like specific academic departments or beloved faculty, points of pride in athletics, new construction or infrastructure on the campus, and anything else new, improved, or highly celebrated by the community.

This is another way of asking if you've done your research on the school before the interview. You should know what makes this school unique and a great option for prospective families. As an admission counselor, you will need to know this information and be able to share it with prospective students and their families.

"Truly international, and multicultural with a focus on growing to learn and growing the schools. The schools are student-focussed with the view to them being successful now and also in the future. The British School of Geneva for example is an inclusive school, with a focus to grow and become the best international school in the Geneva area. The school offers the English national curriculum and the only international school in the area to offer British A-levels since 2005. The school also proposes an English language curriculum for Autistic teens which is unique to the area.The International University in Geneva (IUG) proposes double degree undergraduate programs with the University of Plymouth. The programs at IUG are in Business Administration, Digital Media, International Relations and Computer Science. The business school is ranked among the top 10 schools in Switzerland according to Eduniversal. Its location in Geneva provides the students an opportunity to study in a city considered as a center of global governance which host many United Nations agencies. Founded in 1997, the International University in Geneva is known for providing an outstanding learning experience that combines both theoretical and practical learning in a real-world, multicultural environment. The university offers a comprehensive business curriculum that positions students for successful business careers in the modern international workplace. The university has educated more than 1000 alumni who work in over 100 countries. It draws on the wealth of international experience and resources of faculty members, visiting speakers, and researchers, and has 27 exchange programs with universities worldwide. The current student population totals about 300. The International University in Geneva holds European accreditation with the British Accreditation Council and American accreditation with ACBSP and IACBE.Tuition FeesThe tuition fees for the undergraduate program is CHF 34'500 per year. The total tuition fee for the graduate program is CHF 36'400."

Would you be comfortable giving tours of our school to prospective students?

"As long as I am adequately trained, I think I'd enjoy giving tours. I would find it interesting to highlight the various talking points of the school and introduce families to what makes the school unique."

Be sure to check the job description to see all that this new role requires. If it mentions leading tours, be prepared to say that you are willing to take on that duty. Feel free to share any similar experience, even in sales, as you will be 'selling' the school you're representing to prospective students. Share that with proper training, you would feel comfortable and excited to lead tours as part of your duties as an admissions officer.

If leading tours is a large part of this role, the interviewer will want to know that it is something you would be interested in and excited about. Not everyone would be comfortable and confident speaking in front of a group of people, so they want to ensure this would be a good fit for you. If this is something you would enjoy, be sure to communicate your enthusiasm. If this does not appeal to you, be sure to communicate that you would need to receive training but would be up for the task.

What do you know about our school?

"I am most familiar with the fine arts department because my daughter has taken summer classes here. I have always been impressed by your wide variety of offerings and your school's commitment to character and integrity beyond academics. I have also spent a decent amount of time on campus, as my family attends several basketball games each year, and I love the energetic and family-oriented atmosphere here. I would be very proud to represent such a well-respected school."

Communicate your interest in the role by sharing what you know and what you've researched about the school. Anything from awards, to selling points, to current happenings is fair game for this question. The key is to demonstrate that you've done your due diligence to get familiar with the school and all it has to offer.

It's important to demonstrate that you've done your homework and have researched the school you are applying to. You should be able to rattle off several facts, accolades, or newsworthy events the school is known for. Knowing this information also demonstrates your interest in the school and this role.

What major challenges and problems did you face at your last position?

"In my last role, there was very little workplace culture. There was high turnover, so no one got to know each other, and it wasn't an inviting place to be. This, of course, can impact productivity and mood. I prefer to work in an environment in which I know my colleagues and have a positive working relationship with them. I enjoy working in a space where people want to be. I have strengths in building relationships, recognizing my colleagues, living out organization values, and contributing to positive workplace culture."

Without being too negative, share something that you didn't necessarily enjoy in your last role. Consider how it made your job challenging or interfered with the department's flow. Maybe you did not have an opportunity to grow professionally or your values did not line up with those of the organization. Briefly describe the challenges you faced and what you hope for in this new position.

The interviewer asks this to get a feel for the challenges you faced that ultimately led you to seek out a new role. They want to learn more about the kind of dilemmas you've faced and what helps you to thrive at work. Without being too negative or casting blame on anyone, share the challenges or problems you faced, how you handled them, and what you're hoping for in this new role.

One of our values is follow through. What does this mean to you?

"Follow-through means sticking to your word. It's doing what you say you're going to do promptly. This also impacts your integrity. I value follow-through and strive to honor my commitments."

Explain that you understand the significance of follow-through and how it impacts your relationships in the workplace. In this role, various people will depend on you to honor your commitments and deliver promptly. Describe your understanding of this and how you stick to your word and do what you say you are going to do.

Follow-through means doing what you say you will do. Your ability to follow through impacts how people trust you, collaborate with you, and work alongside you. Sticking to your word is important when making a good impression on prospective students and in building trust and relationships amongst colleagues.

"Follow-up is extremely important in a customer relations role. It is key to keep up-to-date and in regular contact with clients to ensure they are happy and receiving the best possible services and outcomes. When we follow up on our clients on a regular basis, they feel valued and we can rectify potential problems before they become urgent. It is also a great base to receive referrals and testimonials, as word of mouth is always the best advertising for any product."

"Follow-through means committing to do what I said I would do. I want to be the person my boss, and my colleagues can rely on."

What excites you about working with students?

"I enjoy being able to walk alongside students at such an exciting time in their lives. The years spent in school can be so impactful, pivotal, and life-changing, and I love being able to watch it all unfold. I enjoy building lasting relationships with students beyond just helping them adjust to life here. I love being involved in the journey and assisting, as needed, until graduation."

Make sure your passion for working with students shines through in your response here. Explain why working with students is fitting for your personality. Maybe an admissions counselor or professor had a significant impact on your life, and you wish to pay it forward to future students.

The interviewer wants to see and hear your passion for working with students. You should be able to state several reasons you enjoy working with students. Share a unique and convincing answer with the interviewer.

What are some specific things you look for in an admission application?

"I tend to look first at the student's involvement in their community. I find the students who make the biggest impact on campus are those who are actively involved in extracurriculars. I enjoy reading applications from students with clear interests and passions. It makes me excited about admitting them and imagining all they would bring to the campus. I also look at their academic progress and performance and how they are described in their letter of recommendation. Each piece of the application is important to consider carefully."

Describe what you enjoy about looking through applications. Maybe you enjoy reading the personal statements and looking for involvement in the community. Maybe you enjoy reading the letters of recommendation to learn specific details about each student. Describe a few of the things that get you excited about reading through applications and getting to know prospective students.

As reading admission applications will likely be a large part of your job, the interviewer wants to learn about how you approach each one and what stands out to you. Consider what you enjoy learning about each student and what stands out to you when you read hundreds of essays and letters.

Why do you want a career as an admissions officer?

"I've always been interested in working with students. Students are so excited and energetic about the future, and I love being around that kind of positivity. I will also never forget the impact my admissions officer had on me in supporting me through my whole decision-making process. She was such a source of encouragement and a great resource; everyone should have someone like that while making such a big decision. I would love to be that safe space for prospective students."

Explain to the interviewer why being an admissions officer fits your strengths, skillset, and personality. Share why you want this role and why you would be a good fit at this particular school.

The interviewer wants to hear a compelling reason this role suits you. Share a personal anecdote or why this job called out to you. Be specific about why this school, in particular, is a good fit for you.

As an Admissions Officer, what do you believe is your best asset?

"I believe my best asset is my ability to follow through. I have strong communication skills, and in my experience, the most helpful people I have worked with have remembered my questions and concerns and followed up with me to address them. I am always impressed when people remember me and make it a point to get in touch. I work hard to treat prospective students the same way. It is impactful when someone remembers specifics about your application or gets in touch regarding a concern. I always want my students to feel like they are in capable hands."

If you are unsure of your strengths, take an online strengths or personality quiz before the interview to generate some adjectives to accurately describe your work ethic. Share an asset with the interviewer that sets you apart from the candidate pool. It can't hurt to share a brief anecdote of how that asset has helped your performance in the past. Explain how you are the best fit for the job and how you will add value to the admissions department.

The interviewer wants to hear what you think sets you apart from the rest. Now is your chance to share more about your unique strengths and skillset. Describe a skill or strength that sets you apart from the rest and would add value to the admissions department.

Why should we hire you?

"I am dependable and committed, and I put my heart into my work. I know how it feels to have people in your corner, and I think everyone should be able to feel that way. I had an incredible university admissions officer, and that impacted my experience for the better. I felt supported and cared for, and I want to be that resource for future students. I care deeply about how people feel while interacting with me; I am committed to strong customer service and assisting people to meet their needs."

This question opens the door for you to share more about how your unique strengths, skills, and personality make you the best fit for this position. Confidently explain what sets you apart from the rest of the candidates and how you would add value to the organization. Instead of simply stating your strengths that align with the job description, make a personal connection with the role that communicates your passion for helping students and families feel welcome.

The interviewer wants to hear why you are a great fit for this role. Convince them that you can not only perform the duties listed in the job description but are passionate about this work. The most meaningful responses reveal a passion for the role, not just the ability to perform all of the duties successfully.

What motivates you as an admissions officer?

"I am motivated by helping students accomplish their dreams. I get to share some pretty exciting news with students and their families, and it is a joy to be a part of. I would be honored to play a small role in the lives of prospective students because I know how much their whole life could change at this school. I am most motivated by walking alongside students as they plan out their futures."

Share how you stay motivated, even when you may not see the results you want. Consider how you remain disciplined and committed, even when work is not easy. The interviewer wants to hire someone who is steady and dependable at all times; convince them that you can stay the course and get your work done well.

Not every day will be exciting at work, so consider what you will cling to keep you motivated. The interviewer wants to hear that you can keep going, even when the going gets tough. Be honest and share what brings you joy and keeps you committed on the job.

Tell me about yourself.

"I graduated from ABC University with a degree in Psychology in 2011. Since then, I have worked as a teacher's assistant and a guidance counselor in a high school. I've known for quite some time that helping students find their path is a passion of mine, and I am excited to continue. I am naturally caring, dedicated, and hospitable, and I love helping people solve problems and make big decisions. Outside of work, I am currently training for a marathon, and I enjoy trying new restaurants and playing board games with my family and friends."

Frame your response using the Past, Present, Future method to keep your thoughts on track, allowing you to deliver a well-organized answer with impact. If it feels more natural to you, you can also frame your answer as Present, Past, Future. Past: Provide a brief overview of your career journey. Present: Discuss your current career situation as it relates to the job opportunity. Future: Talk about your career aspirations and how this future opportunity is a fit.

The interviewer will use this question as an icebreaker. However, to the candidate, it may feel like being put in the hot seat. Many candidates accidentally go too in-depth into their personal lives or give an answer that is far too brief. Share a bit of your past education or job experience, your present circumstances, and your future goals and desires.

"I graduated from Strathclyde University with an honors degree in Marketing and Modern Languages. Since then I have worked in various sales and client relationship roles, mainly in the Geneva region. I am a positive and communicative person who gains trust easily and likes working in a team. I am an active listener and enjoy helping people to reach their goals through developing strong relationships. I feel this role would be perfect for me to put my skills to use and help parents come to the right decision for their children's education."

"I have a positive attitude, hardworking, and am friendly, which I believe is a strong match for this role. Whilst at work, I take pride in delivering each task to a high standard, and I achieve this by working together with other people in the team. I have read the Job description. I feel the experience and the skills I possess enable me to work consistently to a high standard.I believe that I can contribute and make a positive impact within the organization because I always look to improve, and I gain my job satisfaction from seeing the team I am part of continually thrive and develop."

What does diversity, equity, and inclusion mean to you?

"Diversity, equity, and inclusion mean welcoming and celebrating the differences between us. Everyone brings a diverse perspective, given their lived experiences and personal story. DE&I is done best when all people are included and feel empowered to be themselves. I am happy to learn that we both value this important workplace element."

Diversity, equity, and inclusion involve assuming the best in others and ensuring that all feel welcome and celebrated. Diversity encapsulates more than just race and ethnicity; it includes abilities, experiences, sexual orientation, gender identity, religion, socio-economic status, culture, and more. Consider sharing a brief anecdote of a time when a diverse group had an impact on you or when you realized the power of diversity. Share how equity and inclusion should be celebrated in the workplace and on school campuses.

Diversity, equity, and inclusion are important topics to be aware of in the workplace. As schools and workplaces tend to value a diverse pool of applicants, this question will likely be asked. Describe the importance of this as a school value and explain why it is important to you.

What does positive workplace culture look like to you?

"Positive workplace culture looks like a warm, collaborative environment where everyone feels as if they belong. How people feel at work has a big impact on relationships and performance. I feel most comfortable when I know people's names and have positive relationships with colleagues. I enjoy utilizing the strengths of everyone on the team to work cooperatively. We should also celebrate diversity in the workplace so people can come as they are. Inviting several unique perspectives to the table only makes us a stronger team."

Describe your ideal workplace - how you want to feel in the workplace, how coworkers treat each other, how people live up to the organization's core values, and the overall feel of the workplace environment. Some descriptors of positive workplaces include supportive, warm, collaborative, inclusive, and solutions-oriented. Describe what makes you feel most comfortable at work.

Companies and organizations value people who add positively to workplace culture. When people feel comfortable and welcome at work, they are more likely to perform better and remain loyal. The interviewer wants to hear what you value when working among others in the workplace.

"A warm environment with a positive team culture that is communicative and transparent. It is important to collaborate with colleagues and for everyone to understand that we are all striving towards the same goals."

"A workplace culture where everyone is treated with respect and teamwork is encouraged. It is important to feel safe and comfortable at work to achieve the best outcome. The place where the staff enjoys coming to work and maintaining their relationships."

What are three words that best describe you?

"Three words that describe me best are optimistic, committed, and relational. I have a warm demeanor, and my instinct is to remain positive. I believe the best in other people and look on the bright side of things. I am loyal to my commitments and truly give my all to the things I care most about. I also value building relationships and learning about people and their stories. I learn so much from conversing and working with other people."

Share three words that describe you best and a brief anecdote that highlights those qualities in you. Take this opportunity to describe your unique strengths and skillset so the interviewer can get to know you.

The interviewer wants to get to know you on a deeper level. Your answer will help them get to know you better and allow them to learn about your strengths and how this role could suit you.

"I am positive, motivated, and trustworthy. I am a person who will always look on the bright side and who works hard to ensure a positive and productive working environment. I am someone who is easy to talk to and can easily gain peoples' trust which is key in a sales role, where asking questions and listening actively enables you to understand individual needs and adapt offers accordingly."

What is one of your weaknesses?

"My weakness is setting boundaries between my work life and my personal life. I enjoy working, and I give a lot of myself to the things I care about most. Sometimes, I have a hard time turning off my work mode, and this can lead to burnout. I'm working on setting better boundaries, like not checking my email after a certain time and asking others to hold me accountable to be being fully present, both at work and with my family at home."

Share an area in which you are still developing that doesn't involve a huge aspect of the new role. Show the interviewer you are confident that you can do the job, but you recognize that you are human and are always looking to improve. Share a minor weakness and the steps you are already taking to combat that weakness and grow as a professional.

The interviewer wants to hear an honest weakness and how you are actively working to improve. Assure the interviewer that you are aware of your need for improvement and explain what you are actively doing to improve.

"My weakness is that I sometimes struggle to switch off and have been known to carry my work duties into my personal time, finding myself checking emails at home. This can lead to unnecessary stress and fatigue. However, I have learned and now understand the importance of work/life balance. Instead of removing my work emails from my phone, I decided to turn off notifications and only check the phone when I know something urgent could come up. This way I can still deal with urgent matters when they arise but still switch off when leaving work."

How do you respond to critical feedback?

"I am always looking to improve, so I accept feedback when I know it is offered with my best interest in mind. I want to grow in my professional abilities and perform my job well, so I am happy to hear feedback that can help me develop."

No one begins their role having everything figured out. Make sure your interviewers know you are teachable, coachable, and receptive to critical feedback. Organizations want to hire people who will grow from feedback. Share your ability to humbly accept feedback and your hunger for professional growth. You may also share a brief anecdote of a time you received feedback and acted on it immediately.

The interviewer wants to learn more about how you respond to feedback about your progress and performance. The best employees strive to learn, grow, and improve and humbly accept feedback. Demonstrate your ability to willingly accept feedback and take appropriate steps to improve and grow.

How would you rate your communication skills?

"I am a strong communicator, both verbally and written. I take pride in my ability to write clearly and cohesively, and I often proofread and edit for others. I am receptive to both verbal and nonverbal communication; I can also read body language well. I understand the importance of good communication within an organization, and I take pride in my ability to communicate effectively with others."

Beyond rating your communication skills, share what you value when it comes to communication. Maybe you've been in a situation where you appreciated someone's thorough communication or follow-through. Rate your verbal and written communication skills and mention your commitment to strong communication because of its benefits for the entire organization.

Strong communication skills are necessary for the workplace. The strongest organizations offer clear, concise, and transparent communication from the top down. When organizations communicate well, there is less room for errors, misunderstandings, and wasted time. The interviewer wants to hear that you understand the necessity for good communication and have the necessary skills to excel in this role.

Have you ever held a position as a manager?

"Yes, I have. In my last role, I managed summer interns and other seasonal employees. I held weekly team meetings and did my best to delegate tasks based on each teammate's strengths. I also had everyone under my leadership fill out a feedback form to help me develop as a leader. I learned quite a bit about working collaboratively, and I hope to have another opportunity as a manager in the future."

Even if you have never held the title 'manager,' consider when you have held a leadership role. Instead of just answering yes or no, consider any time you may have managed others and share a little bit about your experience.

The interviewer asks this to see what kind of leadership roles you've held. Demonstrating leadership experience and success is valuable to employers. They want to hire people who have a desire to lead others. Even if you have not held a formal leadership position, consider sharing about a time you stepped up to take the lead on a project or in a job and share your desire to develop your leadership and management skills.

What are the steps you follow to study a problem before making a decision?

"Throughout my career, I've learned a lot about considering all perspectives before diving into problem-solving and coming up with a decision. I like to ensure I have all the necessary information and evaluate it from different perspectives to ensure I consider all viewpoints. I then like to run it by my team, because I know more brainpower only improves processes. After I have the team's input, I would double-check all my work and make a final, educated decision."

Share the steps you take when solving a problem. Think about what you might do to consider all perspectives, educate yourself, and gather advice to make a wise decision. Communicate that you are not impulsive when making big decisions that affect others. Share how thoughtful and considerate you are of all who might be affected and all of the factors that come into play.

Problem-solving skills are important in the workplace. Taking the initiative and utilizing all of your resources is also important in solving problems independently. The interviewer wants to hear that you can assess a situation, brainstorm solutions, assess the best option, and execute.

As an admissions officer, you are often the first point of contact at our school. How would you be sure to represent the school well?

"I would take great pride in my role and conduct myself in a way that would make the school proud. I understand that I am a reflection of the school, and I realize how important my first interactions are with students and families. I believe I can represent the school well by exhibiting excellent communication skills, following through, going the extra mile, and building strong relationships with students."

Explain that you would strive to represent the school and the school's values at all times, but especially in interactions with prospective students and their families. A lot of trust and responsibility is placed on admissions counselors. Explain that you understand the weight of this responsibility and will always think before speaking, paint the school in a positive light, and serve as a proud representative of the school.

The admissions officers are often the face of the school for prospective students and families. They need to be professional, genuine, and a strong representation of the school and its values. The interviewer wants to see that you understand the magnitude and influence of your interactions with prospective students and that you will act accordingly.

What decisions are easiest for you to make? What are the most difficult?

"The decisions that come easiest to me are the ones that only affect me. When I know others will be impacted by my decisions, it is harder to come to a definitive decision. I like to consider diverse perspectives and be mindful of all who will be impacted by my decision, which makes it more complicated. When a decision is really tough, I like to make a pros and cons list and consult others for their input."

Consider a time you were able to make a quick decision without much deliberation and hesitation. Then, consider a time you had to make a difficult decision that required careful thought. Determine what was different about those two instances. Maybe one of them was low stakes while the other was risky or expensive. Maybe the easier decision only affected you rather than a team of people. Whatever the case is, share with the interviewer what makes a decision easy or difficult and how you thoughtfully make those decisions.

The interviewer asks this to determine if you are a decisive person and what you consider before making a big decision. Share all the information you consider before coming to a decision, as that demonstrates what you value and the thought you put into each decision. Emphasize that when your decisions impact other people, you are thorough, thoughtful, unbiased, and true to the organization's values.

We do a comprehensive review of all admission materials before making an admission decision. Why might this be important?

"A comprehensive review is important to get a good picture of the prospective student. A comprehensive review allows for all pieces of the admissions materials to be considered before making a decision. A test score or GPA does not necessarily rule the student out. Their personal statement and letters of recommendation are also considered, so the admissions team gets to see a broader overview of the student and make an informed decision about whether or not they would be successful at the school. I fully support this type of admissions philosophy."

A comprehensive review is a review of all application materials before making an admissions decision. This means a student is not automatically ruled out by their GPA, test scores, or personal statement/written responses alone. Careful consideration is taken on each portion of the application. Explain your understanding of this process and the importance of it. Explain that a comprehensive review allows for all admission materials to be reviewed before making a final decision, allowing a more equitable admissions decision that considers the whole student.

The interviewer asks this question to determine your familiarity with admissions terms and get a better idea of your opinion of this review process. If the school does a comprehensive review of applications, they believe in this method. Name a few favorable reasons for doing a comprehensive review, focusing on gaining a full picture of the student.

What systems have you developed to stay organized?

"I utilize both a paper planner and an electronic calendar to organize my meetings and daily to-dos. I've found both of these resources help me remain organized and efficient. At the beginning of each week, I write down my main priorities and schedule them throughout the week. I set appointments and meetings and arrange my schedule around various deliverables and top priorities."

Share a few methods or strategies you utilize to keep yourself organized. Maybe you use an online calendar to schedule meetings and a daily to-do list to prioritize tasks or an online platform that organizes all your meetings and to-dos. Describe the systems that work for you. This will show them that you know yourself well and have established systems to stay productive and efficient.

Organized people are more efficient. It is important to develop strong organizational habits to succeed in the workplace. Share the strategies, methods, or techniques you utilize to stay organized and ensure you meet deadlines. Staying organized is especially important if other people count on you to follow through, like in this role as an admissions officer. Share your commitment to the organization and serving students.

Describe a situation where you worked with others who did not agree with your ideas. What did you do?

"In my last role as a TA at an elementary school, I recommended a new way of offering parent/teacher conferences. The rest of the team was not completely open to changing the way things had always been, and we had limited time to pull it off. Ultimately, the team rejected the idea, but I didn't take it personally. I don't always have the full picture, so I'm comfortable offering ideas that don't always come to fruition. I'm comfortable rolling with the punches and making the best decisions that benefit the team."

Share your reaction to this kind of situation. Remember, you should remain humble, coachable, and able to receive critical feedback. Share that you understand not all ideas are good ones, and you are open to ideas and feedback. Make sure your answer communicates that you value open communication and are focused on the team's success, not just implementing your ideas. Avoid sharing an experience in which you did not respond well.

Conflict is inevitable at work. Whenever groups of people are working together, chances are, not everything will go to plan. The interviewer wants to hear how you handle conflict. Your reaction to this kind of situation will communicate how well you can work with a group and receive critical feedback.

We often have to have difficult conversations with students. How would you rate your ability to do this?

"I am a strong communicator and thoughtful about how I go about holding difficult conversations. Students deserve to know the truth, but how the truth is communicated is important. I strive to be positive and gentle, and I offer my advice if it seems appropriate. I consider how I can build students up, even while delivering difficult news."

Rate your ability to lead challenging conversations and describe how you would go about doing so. The right person needs to be empathetic, direct, and professional. You might consider sharing how you would want to receive difficult news and how that informs how you deliver it to others.

Part of your role will be speaking directly with students and their families, so the right candidate will need to have the skills to communicate appropriately. At times, difficult news will need to be delivered tactfully and carefully. The interviewer wants to be sure you can do just that. Share your ability to face discomfort head-on and lead students and families through tough conversations when need be.

What would you say to a student who has committed to our school but is now having second thoughts?

"Depending on why the student was having second thoughts, I would try to ease their anxiety as much as I could. I would talk them through potential options or possibilities. I would be careful not to overpromise, but I would walk them through the realities of the situation, answer all questions, and hear them out. I think serving as a supportive thought partner in such a big decision is so helpful and influential for students."

Explain that you would listen closely to the student's concerns and do your best to give them honest information to ease their mind and aid in their decision-making process. Deciding on a school is a huge decision, and your role is to communicate accurate information to help students make an informed decision. Highlight how you would hear them out, answer their questions, get them on campus or in a classroom to shadow, and help them make a final decision to the best of your ability.

The reality is that not all students who are admitted to the school will attend. However, it is your job to listen to students in the decision-making process, answer their questions honestly, and propose solutions and options for students who are debating their decision.

If a student or parent called to dispute an admissions decision, how would you respond?

"I believe most people want to be listened to. I would listen to the parent and then calmly and respectfully explain the decision. I would remind them of the admission requirements, and if there was an option to appeal the decision, I would walk them through that process."

Tell the interviewer that you would follow the school's protocol for a situation like this, but even more importantly, that you would remain calm and continue to represent the school well. Parents can be fierce advocates for their children, and they want to feel heard and validated. But you may have to deliver tough news. Describe how you would go about sharing the next steps with the family with respect and tact.

The interviewer wants to see how you would position yourself in an uncomfortable situation. State that you would follow the school's protocol and walk them through the appeals process. The key is to remain cool, calm, and collected and relay the appropriate information, making sure to not take anything personally.

What do you bring to a team?

"I bring a spirit of positivity, creativity, and collaboration to a team setting. I am a relational person, and I enjoy getting to know people and bringing people together. I have been described as the glue that holds people together. I don't take myself too seriously, I believe in assuming the best in other people, I am a hard worker, and I enjoy getting to work in a creative setting with other motivated people."

You have participated in a group in some capacity in either a previous academic or work setting. Consider whether you are more detail-oriented or big picture-oriented, whether you serve as a delegator or take a role and execute. Perhaps you are an encourager, keep everyone on track, have a wealth of ideas, are organized, set deadlines and follow-through, keep everyone in good spirits, or can analyze numbers and organization a spreadsheet. These are just ideas to get you started; describe your unique strengths and skillset when collaborating with a team.

Working collaboratively as part of a team is important in the workplace. Companies and schools value people who can work together. They want to hear that you are a great thought partner and easy to work with. They want to know what you contribute to a team. Take this as another opportunity to share your skills and strengths with the interviewer.

Admissions Officer Interview Questions

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1. What is the most difficult situation you have had to face, and how did you tackle it?
2. Tell me about a time you made a mistake that was a great learning opportunity.
3. Tell me about a situation where you had to quickly adapt to inevitable changes as an Admissions Officer.
4. Do you have any questions about the role?
5. Who are our competitors?
6. Are you willing to work overtime hours should a project or event you're working on require it?
7. What do you think are the top selling points of our school?
8. Would you be comfortable giving tours of our school to prospective students?
9. What do you know about our school?
10. What major challenges and problems did you face at your last position?
11. One of our values is follow through. What does this mean to you?
12. What excites you about working with students?
13. What are some specific things you look for in an admission application?
14. Why do you want a career as an admissions officer?
15. As an Admissions Officer, what do you believe is your best asset?
16. Why should we hire you?
17. What motivates you as an admissions officer?
18. Tell me about yourself.
19. What does diversity, equity, and inclusion mean to you?
20. What does positive workplace culture look like to you?
21. What are three words that best describe you?
22. What is one of your weaknesses?
23. How do you respond to critical feedback?
24. How would you rate your communication skills?
25. Have you ever held a position as a manager?
26. What are the steps you follow to study a problem before making a decision?
27. As an admissions officer, you are often the first point of contact at our school. How would you be sure to represent the school well?
28. What decisions are easiest for you to make? What are the most difficult?
29. We do a comprehensive review of all admission materials before making an admission decision. Why might this be important?
30. What systems have you developed to stay organized?
31. Describe a situation where you worked with others who did not agree with your ideas. What did you do?
32. We often have to have difficult conversations with students. How would you rate your ability to do this?
33. What would you say to a student who has committed to our school but is now having second thoughts?
34. If a student or parent called to dispute an admissions decision, how would you respond?
35. What do you bring to a team?

Admissions Officer Interview Questions

1. What is the most difficult situation you have had to face, and how did you tackle it?

2. Tell me about a time you made a mistake that was a great learning opportunity.

3. Tell me about a situation where you had to quickly adapt to inevitable changes as an Admissions Officer.

4. Do you have any questions about the role?

5. Who are our competitors?

6. Are you willing to work overtime hours should a project or event you're working on require it?

7. What do you think are the top selling points of our school?

8. Would you be comfortable giving tours of our school to prospective students?

9. What do you know about our school?

10. What major challenges and problems did you face at your last position?

11. One of our values is follow through. What does this mean to you?

12. What excites you about working with students?

13. What are some specific things you look for in an admission application?

14. Why do you want a career as an admissions officer?

15. As an Admissions Officer, what do you believe is your best asset?

16. Why should we hire you?

17. What motivates you as an admissions officer?

18. Tell me about yourself.

19. What does diversity, equity, and inclusion mean to you?

20. What does positive workplace culture look like to you?

21. What are three words that best describe you?

22. What is one of your weaknesses?

23. How do you respond to critical feedback?

24. How would you rate your communication skills?

25. Have you ever held a position as a manager?

26. What are the steps you follow to study a problem before making a decision?

27. As an admissions officer, you are often the first point of contact at our school. How would you be sure to represent the school well?

28. What decisions are easiest for you to make? What are the most difficult?

29. We do a comprehensive review of all admission materials before making an admission decision. Why might this be important?

30. What systems have you developed to stay organized?

31. Describe a situation where you worked with others who did not agree with your ideas. What did you do?

32. We often have to have difficult conversations with students. How would you rate your ability to do this?

33. What would you say to a student who has committed to our school but is now having second thoughts?

34. If a student or parent called to dispute an admissions decision, how would you respond?

35. What do you bring to a team?