How to Answer: When faced with a problem, are you more likely to jump into solving it, or are you the type to carefully assess the issue first?
Advice and answer examples written specifically for an Admissions Counselor job interview.
26. When faced with a problem, are you more likely to jump into solving it, or are you the type to carefully assess the issue first?
Why the Interviewer Asks This Question
The interviewer would like to know more about your personality and problem-solving skills. Discuss how you tackle problems when they arise, keeping your answer work-related if possible. Whether you are the type to jump right into solving a problem or you are more methodical in your approach, highlight how you are capable of handling issues professionally while using sound judgment.
Written by Krista Wenz on July 7th, 2023
Entry Level Example
"That depends on the situation and seriousness of the problem. I will not jump in with rash decisions on a problem that has a major impact on our students or the institution. As an admissions counselor, it's important to take a step back and think about the issue before jumping right in to solve it. I believe assessing the situation and gathering information can lead to a more effective and efficient solution. It's also important to consider the potential outcomes and consequences of any actions taken. A thoughtful and strategic approach can ultimately benefit the student and the institution. However, I am very capable of jumping in and resolving a problem quickly if it is of a more urgent nature."
Written by Krista Wenz on July 7th, 2023
Answer Example
"When faced with a problem, I am more likely to jump right into solving it. I believe that you cannot leave a problem to fester, or it will become bigger than it already is. You have to take ownership of the issue and immediately involve yourself in the resolution. That said, I am responsible for my decision-making and certainly don't jump in blind. If I am unsure what action to take, I will ask my leader for advice."
Written by Krista Wenz on July 7th, 2023
Experienced Example
"I have been with my current educational facility for many years, so the majority of problem-solving comes second nature to me at this point. However, when I first started this job, I would have to spend more time in careful consideration before jumping in. I would say that when I have a problem, I have a healthy balance of the two."
Written by Rachelle Enns
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