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Accounts Receivable Specialist Mock Interview

To help you prepare for your Accounts Receivable Specialist interview, here are 30 interview questions and answer examples.

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Question 1 of 30

Name for me the most important functions of an A/R department.

The accounts receivable department is critical, for any company. The responsibilities of the department may include:

- Customer credit limit applications/approvals
- Establishing payment terms with new customers
- Overviews of customer credit history
- Sending customer invoices and follow up on them
- Updating customer data in master files
- Follow up on late payments
- Communicating payment issues and flagging unstable accounts
- Creating invoices
- Receiving payments and applying them to the correct accounts

Show the interviewer that you take pride in your job, as an A/R Specialist. Discuss why you believe your role.

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30 Accounts Receivable Specialist Interview Questions & Answers

Below is a list of our Accounts Receivable Specialist interview questions. Click on any interview question to view our answer advice and answer examples. You may view six answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

  • 1. Name for me the most important functions of an A/R department.

  • 2. Do you have any plans for continued education?

  • 3. In your opinion, what makes you a great problem solver?

  • 4. Have you ever worked in a cross-functional environment?

  • 5. What is your current A/R Specialist salary?

  • 6. Have you ever broken company rules, or payment terms, to make a customer happy?

  • 7. As an A/R Specialist, you will be customer facing. Have you received any formal customer service training?

  • 8. Explain to me the term DSO or, Days Outstanding.

  • 9. How much time needs to pass for an A/R account to be considered delinquent?

  • 10. Give me an example of when a credit memo would be issued.

  • 11. Do you have experience setting up auto-invoicing for customer accounts?

  • 12. After receiving a customers' payment, what do you do next?

  • 13. What are the most common issues related to Accounts Receivable?

  • 14. What is an Accounts Receivable Aging Report, and why do they matter?

  • 15. Have you encountered Factoring in your professional experience?

  • 16. Walk me through your accounts receivable experience.

  • 17. What is a Customer Master Record?

  • 18. What information is contained in the Accounts Receivable sub-ledger?

  • 19. If a customer is also a vendor and not paying their invoice, do you think it is good practice to pay them with the open A/R dollar amount?

  • 20. How do you reconcile customer payments from credit card, ACH or wire, to cash or check, in the A/R system?

  • 21. When you see a large account starting to age, and they are a very good customer, what do you do?

  • 22. When a customer is unable to pay, what are steps that you have taken to retrieve the money?

  • 23. Have you ever worked for a company that accepted cryptocurrency as a form of payment?

  • 24. Do you think cash should be accepted as a form of payment?

  • 25. Have you ever been in a situation where you had to bargain on an overdue invoice?

  • 26. How do you handle an insufficient funds notice after trying to process a customer payment?

  • 27. When have you had to be extra thorough in completing tasks?

  • 28. How do you manage your time in Accounts Receivable?

  • 29. Why is excellent A/R execution important for a business?

  • 30. Have you ever had to prepare a bill or invoice for services rendered? If so what should be included?