28 Account Representative Interview Questions & Answers
Below is a list of our Account Representative interview questions. Click on any interview question to view our answer advice and answer examples. You may view six answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
1. How do you handle/distribute work as part of a team, if you are not in a supervisory role?
Why the Interviewer Asks This Question
The interviewer wants to know that you are a team player. They want to know that you can work with others to accomplish tasks, including those who are in equal or similar roles, roles that may be part-time, interns, volunteers, and leadership.
Written by Emily McMannes on March 17th, 2022
Focus Your Answer On
Assuring the interviewer you are a part of a team and would ask for help if you needed it. Assure them that if the situation were reversed, you would be happy to help your peers if they needed assistance.
Written by Emily McMannes on March 17th, 2022
Stay Away From
Appearing as if you are a dictator. If you were a supervisor in a previous role, this is especially important. Do not say "I have been a supervisor, so I have no problem delegating tasks". That will likely not be part of an Account Representative role, and would make it seem as if you are "used to being the boss."
Written by Emily McMannes on March 17th, 2022
Distributing work Example
"If I am tasked with a project that is too much for me to handle in the allotted time, I would first ask my supervisor if they might help me by assigning some pieces of the project to others. If that is not possible, I would talk with my team members and ask them for help."
Written by Emily McMannes on March 17th, 2022
2. Would you be available to work extra hours if needed?
Why the Interviewer Asks This Question
They are looking for flexibility. They are not asking if you'll work 20 hours overtime every week, but they do want to know that in a crunch you will be able to pitch in and help.
Written by Emily McMannes on March 17th, 2022
Focus Your Answer On
Your willingness to be available for extra hours in certain circumstances. Again, you're not offering up your whole life, so imagine a scenario that involves a one-time project where the deadline unexpectedly got moved up with no notice to the company. The supervisor asks if you could stay an hour late (or come in an hour early) three days this week to ensure the project can be completed.
Written by Emily McMannes on March 17th, 2022
Stay Away From
Saying that you have kids (or dogs or whatever it is) that you need to be home for at a specific time every day. That may be true. But don't say that. Let the interviewer know that if specific occasions arise a couple of times a year where you are asked to stay late, arrangements could be made. Again, they're not asking you to work a million extra hours, just maybe once in a while (if ever) during a particularly stressful time.
Written by Emily McMannes on March 17th, 2022
Working extra hours Example
"Sure. I do have other commitments outside of work as we all do, but with a few hours' notice I can arrange to stay late/come in early/work on a weekend if necessary."
Written by Emily McMannes on March 17th, 2022
3. What type of reporting structure did you work within in previous jobs?
Why the Interviewer Asks This Question
The interviewer wants to know if you are comfortable reporting to more than one individual. As an Account Representative, the role will typically require handling multiple requests from multiple leaders. This is not always the case, but it would be a typical environment.
Written by Emily McMannes on March 17th, 2022
Focus Your Answer On
Flexibility. Even if your previous role was reporting to one individual, you want to be sure you are open to a matrix-environment where you are receiving requests from different team leaders and have the ability to prioritize accordingly.
Written by Emily McMannes on March 17th, 2022
Stay Away From
Any hard and fast answer stating you have only ever reported to one person at a time. This would show the interviewer that you may not be able to handle multiple requests.
Written by Emily McMannes on March 17th, 2022
When you worked for only one manager Example
"In my last role, I reported to the Sales Manager specifically. However, I often assisted other managers as needed and was clear on how to prioritize work."
Written by Emily McMannes on March 17th, 2022
When you worked for multiple supervisors Example
"In my previous role, I reported within a matrix-environment to the Sales Manager, Marketing Manager, and Advertising Manager, so I am very comfortable reporting to several leaders. I am also able to focus on one leader if the position requires it."
Written by Emily McMannes on March 17th, 2022
4. What types of duties did you handle in previous positions?
Why the Interviewer Asks This Question
The interviewer wants to know you have some experience that will lend itself to the position. Even if you don't have direct experience, draw on other things such as raising a family, volunteer work, etc. Describe duties that you can relate to the job description for this position. If you answered phones, filed, or maintained a calendar of appointments, it's still experience.
Written by Emily McMannes on March 17th, 2022
Stay Away From
Appearing as thought you do not understand the job description or do not have any background experience. Again, you're there! This means the interviewer saw something they liked. Focus on your knowledge of the position and what background you have that is relevant to it.
Written by Emily McMannes on March 17th, 2022
Focus Your Answer On
Any direct experience related to an Account Representative role. This could be typing, filing, account management, routing telephone calls, or anything in your history that supports your knowledge of the role for which you are interviewing.
Written by Emily McMannes on March 17th, 2022
Experienced Example
"When I worked as an Account Representative at XX company, my duties were varied and often ad hoc as assigned. This included assisting management staff in preparing confidential documents, completing and updating records, and processing invoices through an electronic system. I also had to be very flexible to assist other staff in varied roles as needed."
Written by Emily McMannes on March 17th, 2022
Inexperienced Example
"For the past several years, I volunteered at the public library which allowed me to work specific hours while raising my children. In this role, I helped keep the library running efficiently by carrying out clerical duties. I was also available to help visitors/students find the resources and materials they were looking for."
Written by Emily McMannes on March 17th, 2022
5. What is your greatest weakness? What are you doing to improve it?
Why the Interviewer Asks This Question
The interviewer wants to know that you know you're not perfect--nobody is! Everyone has flaws, and the interviewer wants to know what yours are.
Written by Emily McMannes on March 17th, 2022
Focus Your Answer On
Addressing minor flaws, which we all have. Maybe you overthink things sometimes or get overwhelmed with too many tasks. Whatever it may be, the most focus should be put on what you are doing to improve it. The key is knowing that you have flaws, recognizing them, and having an active plan to address them.
Written by Emily McMannes on March 17th, 2022
Stay Away From
Stating something that would be completely detrimental to hire. For example, "I'm always late for work" or "I'm told I am not good with people" would not be advantageous!
Written by Emily McMannes on March 17th, 2022
Weakness/Improvement Example
"I sometimes get overwhelmed when I have too many tasks and struggle to prioritize them. When this happens, I talk to the people who assigned me the tasks so I can understand what is really a priority and what can wait. I tend to try to do everything at once and have learned that if I take it one step at a time, it alleviates my anxiety."
Written by Emily McMannes on March 17th, 2022
6. What is your greatest strength?
Why the Interviewer Asks This Question
The interviewer needs to know that your strengths are relevant to the role for which they are hiring. They want to hear that what they are looking for are strengths that you possess. You can look to the job description for this. There will be key skill sets that the interviewer is looking for, so play to those.
Written by Emily McMannes on March 17th, 2022
Focus Your Answer On
Speaking directly to the job description while being honest. You don't want to say you're an expert in something if you are not. The job description will give you enough information for you to pick a few things that you know you are good at.
Written by Emily McMannes on March 17th, 2022
Stay Away From
Being unsure. The interviewer wants to hear a strong reply about your strengths. Know what they are, and know how they can directly impact the position.
Written by Emily McMannes on March 17th, 2022
Loyalty Example
"My loyalty and dedication to a role with great attention to detail. I love to make my employer shine!"
Written by Emily McMannes on March 17th, 2022
Dedication Example
"I am extremely dedicated to any role I take on. As volunteer for XX organization, I have received kudos often for my ability to always be on time and 100% committed to tasks set before me."
Written by Emily McMannes on March 17th, 2022
7. Why are you the best candidate for us?
Why the Interviewer Asks This Question
The interviewer wants to know how you can contribute to the company. They want to know that you are dedicated, dependable, and an asset, which of course you are!
Written by Emily McMannes on March 17th, 2022
Focus Your Answer On
Your dedication to the position, your dependability, and your reliability. They want to know they can count on you to perform with a high level of dedication.
Written by Emily McMannes on March 17th, 2022
Stay Away From
Anything that would be the opposite of "best candidate"! Be positive and open about how you feel you would excel in the role.
Written by Emily McMannes on March 17th, 2022
Why you are the best candidate Example
"I believe my previous experience in (describe), which is a large part of this position, coupled with my dedication to a role, makes me a perfect fit."
Written by Emily McMannes on March 17th, 2022
8. What do you know about our company?
Why the Interviewer Asks This Question
The interviewer wants to know that you have done your research. They want to know you have at least researched the background/history of the company. The more the better! If you can quote that you were impressed that their revenue was recorded at XX billion dollars in XX year, great! That information may not be available, but find whatever you can.
Written by Emily McMannes on March 17th, 2022
Focus Your Answer On
Any detailed information about the company that you can find. Ask your friends and family if they are familiar with the company. Google it, look at the company website, and provide as much information as you can to show that you have taken the time to look into the company.
Written by Emily McMannes on March 17th, 2022
Stay Away From
Having no clue about the company. Be sure you research at least the basics if not more so you can speak intelligently about how the company is a good fit for you. You do not need to spout out every milestone the company has hit in the last five years, but you definitely want to show that you know what they do, and why it interests you.
Written by Emily McMannes on March 17th, 2022
Company background Example
"I have Googled your company and also asked friends and family what they know about XX company. The information I have gained assures me that XX company objectives align with my own personal goals, such as (give example). I also noticed that you have been in business for XX number of years, which impresses me as a stable and productive environment."
Written by Emily McMannes on March 17th, 2022
9. Where do you see yourself in 5 years?
Why the Interviewer Asks This Question
The interviewer wants to know they can count on you. They want assurance that you are going to be a dependable and reliable employee and that the position is not just a placeholder until you "find something better."
Written by Emily McMannes on March 17th, 2022
Focus Your Answer On
Assuring the interviewer that you see yourself performing at a high level as an Account Representative for a few years. In five years, you hope to advance within the company. They want to know you're going to stick around for a while. Interviewing and hiring is an arduous process for both interviewer and interviewee. The interviewer wants to know they are not wasting their time on someone who only plans to hang around for six months.
Written by Emily McMannes on March 17th, 2022
Stay Away From
Any indication that this is a short-term position for you. In other words, if you tell them you're working through school in Marine Biology or something completely unrelated to the company, they will get the impression you're looking for a temporary job, as opposed to a long-term commitment.
Written by Emily McMannes on March 17th, 2022
In Five Years... Example
"In five years, I hope to have proven myself to you and the company. I hope to eventually advance to having more responsibilities and higher levels of leadership."
Written by Emily McMannes on March 17th, 2022
10. What do you like most, or find most rewarding, about being an Account Representative?
Why the Interviewer Asks This Question
The interviewer wants to know why you are perfect for this position. They want to hear examples of exciting experiences you have had in similar positions, or, if you have not held an Account Representative position in the past, they want to know what other things you may have done that are relatable.
Written by Emily McMannes on March 17th, 2022
Focus Your Answer On
Specific examples from the job description that you can speak to directly and honestly. If you have not been an Account Representative in the past, use a related example from a previous position. Assure the interviewer that commitment to a role is important to you.
Written by Emily McMannes on March 17th, 2022
Stay Away From
Anything that suggests this is a "short term" position you will use until you find something better. Entry level positions are often a person's way of just "getting in the door." The interviewer does not want to hear that. They want to know that you are interested in this specific position and why.
Written by Emily McMannes on March 17th, 2022
Teamwork Example
"In my previous role as Account Representative for XX Company, I loved working as part of a team to support leadership. I am very organized, and the most rewarding part of the role was ensuring everything was available so that if my supervisor needed something, I could put my hands right on it."
Written by Emily McMannes on March 17th, 2022
Organizational Readiness Example
"I have been a homemaker for the past several years raising two children. Organization is my forte!! Having to juggle scheduling for myself, my spouse, kids' soccer practice, ballet camp, baseball, softball, and more has made me a master at evaluating priorities!"
Written by Emily McMannes on March 17th, 2022
11. Why did you choose to pursue a career as an Account Representative?
Why the Interviewer Asks This Question
The interviewer wants to know what led you to this position. Why are you there? Something about the role attracted you enough to apply for it, so describe that.
Written by Emily McMannes on March 17th, 2022
Focus Your Answer On
Drawing from your work (or personal) background, provide the interviewer with information on your interest in the role. Identify the reasons that your experience lends itself to this role and how you can contribute to the companies overall success.
Written by Emily McMannes on March 17th, 2022
Stay Away From
Stating that you "just needed a job." The interviewer wants to know what interests you specifically about the position and the company.
Written by Emily McMannes on March 17th, 2022
Describe your abilities Example
"My background in/as (give example) has enabled me to see the value in an Account Representative role. I have learned that support staff is a strong indicator of overall company success."
Written by Emily McMannes on March 17th, 2022
Why you chose the company Example
"While exploring job opportunities to further my career, I came across your listing. This position itself is something that is right up my alley. I enjoy (state specific examples from the job description) and was impressed with the company history."
Written by Emily McMannes on March 17th, 2022
12. What type of reporting structure did you work within in previous jobs?
13. What types of duties did you handle in previous positions?
14. How would you respond to questions regarding company policies?
Why the Interviewer Asks This Question
The interviewer wants to know if you would just hand out information or check to see if it is appropriate to do so. In some cases, simple policies can be offered, but more complex questions may require some research.
Written by Emily McMannes on March 17th, 2022
Focus Your Answer On
Being aware of company policies (after hire) and knowing where to find such information if it is public. You want to let the interviewer know that you would research the company policies and know what to share/not to share with other co-workers, visitors, or family/friends.
Written by Emily McMannes on March 17th, 2022
Stay Away From
Appearing as if you do not know/do not care about company policies, or how they are distributed. You want to make sure the interviewer knows that you will learn the policies and where to direct others to find them if needed.
Written by Emily McMannes on March 17th, 2022
If you can answer Example
"Yes, the company policy to uphold safety and security is very important. You can find detailed information here (provide website)."
Written by Emily McMannes on March 17th, 2022
If you don't know Example
"I am unsure exactly how that policy is stated. Let me research it and get back to you by (give time frame)."
Written by Emily McMannes on March 17th, 2022
15. Name three positive traits you already have and would most like to build upon.
Why the Interviewer Asks This Question
The interviewer wants to know how well you know yourself. Afterall, who knows you better than you? Before an interview, think back on things you have been complimented on by co-workers, managers, or even friends and family.
Written by Emily McMannes on March 17th, 2022
Focus Your Answer On
For an Account Representative, some great traits are attention to detail, the ability to remain calm under pressure, teamwork, multitasking, communication, and collaboration. It doesn't have to be those things verbatim, but they are good ideas to draw from.
Written by Emily McMannes on March 17th, 2022
Stay Away From
This is a behavioral question, so try to focus on traits as opposed to skills. The interviewer is looking to see how you would handle situations, not that you're a whiz at Excel. Your skills will be addressed in another question, so keep this one personal.
Written by Emily McMannes on March 17th, 2022
I am great at... Example
"I am great at multitasking! In my last job I was complimented frequently by my supervisor on how quickly and accurately I juggled multiple priorities. I hope to bring the same mindset to this role and find ways to improve even more."
Written by Emily McMannes on March 17th, 2022
My former co-workers say... Example
"My co-workers really appreciate my willingness to be an integral part of a team. I always communicate well with my team members by working on projects together and asking them if I can help with anything. I can improve on this by becoming more comfortable with asking for help if needed."
Written by Emily McMannes on March 17th, 2022
I have been complimented on... Example
"My former supervisor and co-workers complimented my ability to remain relaxed under pressure. At XX company, if there was a situation where a customer was dissatisfied, I could always calm them down and offer to help solve their issue."
Written by Emily McMannes on March 17th, 2022
16. How would you approach your supervisor if you are in need of sick/leave time?
Why the Interviewer Asks This Question
Everyone needs leave time occasionally. The interviewer wants to know that you would handle it professionally and not leave them hanging with no support suddenly.
Written by Emily McMannes on March 17th, 2022
Focus Your Answer On
Remaining positive and letting the interviewer know that you would try your best to give advance notice. That is not always possible, but you want to convey that you would let them know as soon as you do if you need sick or leave time.
Written by Emily McMannes on March 17th, 2022
Stay Away From
Seeming indifferent to others' time. If you will need to be out of the office, someone else would need to cover your duties, so you want to be sure you are clear you understand that.
Written by Emily McMannes on March 17th, 2022
Taking sick time Example
"If I am sick, I would try my best to give as much advance notice as I could. If appropriate, I would call or text you the night before my shift to let you know. There are obviously occasions where one wakes up ill. If that were the case, I would let you know immediately. I understand that emergencies happen, and I am more than willing to cover for a sick co-worker if they had an emergency."
Written by Emily McMannes on March 17th, 2022
Taking Vacation/Leave time Example
"Before I plan a vacation/leave time, I would speak with you to determine the most appropriate time to do so and ensure someone would be available to cover my shift."
Written by Emily McMannes on March 17th, 2022
If you already have a vacation planned Example
"I did want to talk with you about that. I have a pre-planned/paid for vacation from X date to X date two months from now. Would that be a problem?" In most situations, it will not be, and the interviewer would prefer to know ahead of time before you are hired.
Written by Emily McMannes on March 17th, 2022
17. How would you handle an upset or irate customer?
Why the Interviewer Asks This Question
The interviewer wants to know you can stay calm under pressure. They want to know you can utilize professionalism to relax a customer and find them the help they need.
Written by Emily McMannes on March 17th, 2022
Focus Your Answer On
Your professionalism and kindness. The interviewer wants to know you can avoid making the customer more upset and calm them enough to get help. This could be assuring the customer that you understand their concerns and acknowledging you will do everything you can to help them find a solution to their problem. Typically, you would be encountering a person either on the phone or in person and would likely have to refer them to an Account Manager, but you want to show the interviewer that you could keep the situation under control until you found the answer.
Written by Emily McMannes on March 17th, 2022
Stay Away From
Saying you would just tell the customer to wait or put them on hold while you find a supervisor. You want to be very sensitive to their concerns, while conveying that although you cannot answer their concern personally, you will expediently find someone who can.
Written by Emily McMannes on March 17th, 2022
On the phone - if you need to refer to a manager Example
"I would state that I am very sorry they are having trouble with XX situation. I would ask them if they could assist me by telling me their Account Manager's name so that I could locate that person as soon as possible. In the interim, I would tell them that I would only place them on a brief hold, and I would keep track of the time. If more than two minutes goes by, I would get back on the line to assure the customer I am still trying to locate their manager."
Written by Emily McMannes on March 17th, 2022
In person - if you need to refer to a manager Example
"I would state that I am very sorry that they are having trouble with XX situation. I would ask them if they could assist me by telling me their Account Manager's name so that I could locate that person as soon as possible. Then I would offer them coffee or water and a comfortable place to wait while I located their manager to help them."
Written by Emily McMannes on March 17th, 2022
If you can help the customer yourself Example
"I would tell them that I was so sorry to hear about their issue! I would ask them to please let me look up their account so that I could figure out a solution and proceed accordingly. If I could not help, I would assure the customer that I would find out the answer for them or find the appropriate person as quickly as I could."
Written by Emily McMannes on March 17th, 2022
18. How do you organize multiple priorities under deadline?
Why the Interviewer Asks This Question
The interviewer wants to know you can remain calm and not be all over the place when facing a deadline. They want to know can address each task, determine urgency, and organize your work accordingly.
Written by Emily McMannes on March 17th, 2022
Focus Your Answer On
Understanding that you will need to prioritize tasks according to urgency but also that you know its common for multiple tasks to have to be completed simultaneously. When this happens, they want to know you can communicate with task-givers to help them understand that you may not be able to complete everything at once and that you have the ability to ask for help.
Written by Emily McMannes on March 17th, 2022
Stay Away From
Not having some kind of process. You don't want to appear as if you've never done this before. Even if you do not have direct work experience, there must have been some situation in your past (like moving from one home to another) when it seemed like everything had to be done at once.
Written by Emily McMannes on March 17th, 2022
Experienced Example
"Often, I have been tasked with multiple priorities. For example, our office moved from our old location to a new location and everything needed to be done seemingly at once. We worked as a team to prioritize the most important tasks (and it seemed they all were!) to the less important ones so we could all have some sort of direction and focus. We all took pieces of the project and worked in conjunction with each other to complete the move on time."
Written by Emily McMannes on March 17th, 2022
Less Experienced Example
"In my previous role, I was typically given pretty clear deadlines for each project and could prioritize that way. However, there was one time that everything needed to be done at once, and I felt I might miss a deadline. I went to co-workers, asked about their workload, and inquired if they might be willing to help me. I had excellent relationships with my co-workers, and everyone ended up pitching in and help to get the project completed on time. Conversely, I was always willing to help others if they faced a similar situation."
Written by Emily McMannes on March 17th, 2022
19. Describe your process for addressing/resolving problems or issues that may arise.
Why the Interviewer Asks This Question
The interviewer wants to know you can think quickly to address or resolve a problem. They want to hear about some level of analyzation skills in terms of how you noticed the problem, addressed it, and researched its resolution.
Written by Emily McMannes on March 17th, 2022
Focus Your Answer On
Problem-solving skills. You want to appear confident in addressing problematic situations, like if a customer is irate, the copier breaks down, or the fire alarm goes off, for example. Be prepared to share an example about how you noticed/addressed/resolved an issue, no matter how minor it may sound. The interviewer does not need to hear that you saved the world; they just want to know you can process issues and find a way to address them either by yourself or knowing the appropriate co-workers or supervisors to contact for help.
Written by Emily McMannes on March 17th, 2022
Stay Away From
Appearing that you've never encountered a problem before. We all have. So again, even if the only example you can think of seems like a "little thing" to you, focus on emphasizing your process for problem-solving.
Written by Emily McMannes on March 17th, 2022
Problem/Issue Resolution - General Good Answer Example
"This answer could be difficult! So many things can happen from irate customers to copiers malfunctioning. My process is to first identify the problem, figure out what options there are to resolve it, and then pick the best solution to act on. For example, if the copier malfunctions, I would make sure it wasn't a minor issue I could fix myself first. Next, I'd contact the support team. If a customer is irate, I would try to help them relax if possible, but I also know when to ask for support from appropriate co-workers or supervisors."
Written by Emily McMannes on March 17th, 2022
Give an Example - Better Example
"I can tell you about a very memorable time when I was front office receptionist at XX company. A very angry customer barged through the front door, and I was in their line of fire. At that time, I was not privy to much of the confidential information involved with this particular customer, and she was ready to walk right back into the office and find her Account Representative. I remained calm and professional and asked her to please take a breath and let me help. She allowed me to do this, and I figured out who her Account Representative was. I asked her to please have a seat and let me get her a coffee or a bottle of water while I located the individual. She complied, and I tracked down her Account Representative. Luckily, he was in his office and came to the front to get her. It was a bit scary because she was VERY angry at first. But I was able to calm her enough to avoid a major issue."
Written by Emily McMannes on March 17th, 2022
20. How do you most effectively communicate across different departments?
Why the Interviewer Asks This Question
The interviewer wants to know you are a team player. They want to know you have several ways of communicating with other departments, depending on the style of communication they prefer.
Written by Emily McMannes on March 17th, 2022
Focus Your Answer On
Flexibility and your ability to communicate orally (on the phone or in person), in writing (text or e-mail), or by file sharing. Communicate that you would ask each department about their communication preferences, which you know may vary. The marketing department may want all of their communication via voice. Accounting may want everything e-mailed. Make sure you focus on your ability to adjust your communication style accordingly.
Written by Emily McMannes on March 17th, 2022
Stay Away From
Giving a hard and fast answer that you "only" communicate via one of those ways. The interviewer wants to know you can adjust your communication style if needed or requested.
Written by Emily McMannes on March 17th, 2022
Effective Communication Example
"In my experience, it's not uncommon for different departments to prefer different methods of communication. I am good at communicating via oral or written communication, depending on the department's preference. I am comfortable with phone, voice mail, email, text, Zoom, or whatever is needed."
Written by Emily McMannes on March 17th, 2022
21. Describe your proficiency in software such as MS Office, SAP, and/or mathematical and bookkeeping software.
Why the Interviewer Asks This Question
This is where your technical skills shine! The interviewer wants to know how tech savvy you are. You can look to the job description to see what they are looking for, and it should be easy to determine the most important skills. If you do not have one of those particular skills, do not worry! Employers do not necessarily expect it all (although it is helpful). They are more interested in your willingness and ability to learn what you don't know.
Written by Emily McMannes on March 17th, 2022
Focus Your Answer On
What you know best! Assuming you are proficient in MS Office, SAP, and mathematical/bookkeeping software, emphasize whichever you are BEST at. Then follow with any other information on software are less experienced with. If you have skills in another program that is not listed in the job description, describe that anyway! This shows you are technically proficient in other software and know your way around it. Be sure to mention you are a very quick study and would welcome the opportunity to get up to speed on any programs you are not familiar with.
Written by Emily McMannes on March 17th, 2022
Stay Away From
Leading with a negative such as "I am terrible in SAP but..." The interviewer wants to hear positive and knowledgeable information. It's ok to say you are "less experienced" with SAP, for example, but make sure the interviewer gets the good stuff first. If you have literally zero experience in mathematical software for instance, focus on what you do know and simply don't address mathematical software. If the interviewer follows up directly and asks, "What about mathematical software?," you should tell them that although you are unfamiliar it, you are willing and able to learn.
Written by Emily McMannes on March 17th, 2022
Very Proficient Example
"I am extremely proficient in all of the software described. I utilized SAP to (describe what you used it for), MS Office for just about everything, and Python for (describe what you used it for)."
Written by Emily McMannes on March 17th, 2022
Less Proficient Example
"I am extremely proficient in MS Office and have utilized all of its functions to (describe some things you used it for like spreadsheeting, creating Word documents and Power Points, etc.). I have limited experience in SAP, but I have had some training and am very interested in learning more about its functions."
Written by Emily McMannes on March 17th, 2022
22. How do you keep client files organized?
Why the Interviewer Asks This Question
The interviewer wants to know you are organized. They want to hear that you have a system (or could learn a system) of organizing client files to be sure they are kept accurate and up to date.
Written by Emily McMannes on March 17th, 2022
Focus Your Answer On
Describing how you organized client (or other types) of files in the past. Ensure the interviewer you are experienced in keeping files confidential and have some sort of method for organization of paper and electronic files. This could be as simple as creating electronic folders and files in MS office or keeping paper files alphabetized by client name/category. Also mention that you are willing to learn new filing systems and would be dedicated to keeping files organized.
Written by Emily McMannes on March 17th, 2022
Stay Away From
Appearing as if you are disorganized in any way. The interviewer wants to know if they ask you for XX client file, you can put your hands on it right away.
Written by Emily McMannes on March 17th, 2022
Organizing paper files Example
"Typically I would utilize a two-fold system, such as product/client name. In my previous role, we had a broad range of products with specific clients associated each one. I used a header like "product name," and within that header I organized by client last name/first name."
Written by Emily McMannes on March 17th, 2022
Organizing electronic files Example
"I utilize a similar approach as paper files, organizing by product and then client last name_client first name."
Written by Emily McMannes on March 17th, 2022
Additional information/being proactive Example
"I like to be sure I am organizing my files in the same way my co-workers do. I was once in a role where everyone had a different system, and if someone was out sick and I needed to find something, I struggled to do so. I suggested to my supervisors that we all work together to find a common system. She agreed, and we worked as a team to take suggestions from everyone to consolidate the filing systems."
Written by Emily McMannes on March 17th, 2022
23. Do you hope to advance into a sales manager position?
Why the Interviewer Asks This Question
The interviewer wants to know about your career goals. Be careful here, as your answer could work either for or against you. The interviewer does want to hear that you have professional goals but does not want to know that you can't wait to be a Sales Manager and are just trying to get in the door. Make sure to convey your interest in the position you are actually interviewing for at the moment.
Written by Emily McMannes on March 17th, 2022
Focus Your Answer On
Remaining very positive about your interest in the Account Representative role. You can certainly say that eventually you would like to move up within the company to a Sales Manager or other role but emphasize that you want to be sure you are ready for that by first proving yourself as an Account Representative.
Written by Emily McMannes on March 17th, 2022
Stay Away From
As mentioned, try to not sound too eager to move up within the company right away. This shows that you're just using this role as a stepping stone until you can do something better or make more money.
Written by Emily McMannes on March 17th, 2022
What are my goals? Example
"I have certainly thought about eventually becoming a Sales Manager or Account Executive. I am currently focused on learning everything I can as an Account Representative. Down the road I'll evaluate where that career path may take me in the future."
Written by Emily McMannes on March 17th, 2022
24. What do you enjoy most about sales?
Why the Interviewer Asks This Question
An Account Representative, in addition to assisting the Account/Sales Managers with clerical duties, is expected that you can sell/upsell the products those individuals represent. The interviewer wants to know you are comfortable with sales and acting as a backup to the people you support.
Written by Emily McMannes on March 17th, 2022
Focus Your Answer On
Be enthusiastic and describe what aspects of sales you actually DO enjoy. It could be interaction with customers, the excitement of landing a new client, or contributing to overall company growth.
Written by Emily McMannes on March 17th, 2022
Stay Away From
Appearing at all negative about the sales aspect of the position or saying you have never sold anything. Point out that you gain satisfaction from making a sale, even if you sold girl scout cookies as a kid or raised money for your college debate team. The interviewer wants to know you are enthusiastic about selling.
Written by Emily McMannes on March 17th, 2022
Customer Service Example
"My favorite aspect is interacting with customers and helping them find the ideal product to suit their needs. I find great enjoyment in matching a customer to the perfect product and hearing that they are happy."
Written by Emily McMannes on March 17th, 2022
Company Growth Example
"I find great satisfaction in contributing to the growth of the company. When I sell a product or service, no matter how small or large, I know that positively affects the company's big picture. It is satisfying to know I have contributed to that."
Written by Emily McMannes on March 17th, 2022
Landing a sale Example
"I get excited by understanding customer needs and matching a product or service to those needs. When I land a sale, big or small, I am pleased to have been able to make the customer happy with the product/service."
Written by Emily McMannes on March 17th, 2022
25. What do you know about this industry and the products we sell?
Why the Interviewer Asks This Question
The interviewer wants to know you have done your research into the company. They want to know you are familiar with at least the basics of the industry and their products so that you are able to discuss both knowledgably.
Written by Emily McMannes on March 17th, 2022
Focus Your Answer On
What you have done to research the company. This could include Google searches, perusal of their web site, and questions you have asked of friends or family who may have utilized their products. If you can use direct experience, do so! For example, say the company is Xerox. If you have worked in an office setting, describe your personal experience with Xerox products.
Written by Emily McMannes on March 17th, 2022
Stay Away From
Appearing as if you don't know this information. It is easily found through simple Google searches, and the interviewer wants to know you are interested enough in the position to have at least done that.
Written by Emily McMannes on March 17th, 2022
If you have personal industry/product experience Example
"I am very familiar with this industry. In my experience at XX role, we utilized Xerox copiers, printers, and other equipment. I was the person tasked with researching those products and choosing the best one for our office. We went with Xerox on my recommendation that Xerox had the best ratings and the best price."
Written by Emily McMannes on March 17th, 2022
If you previously did not have industry/product experience Example
"I have done extensive research into XX car company. Two of my sisters own XX brand vehicles and are very pleased with both the products and services. When I saw the job position, I looked into your web site and found that you were (add some statistics here, like they were the #1 brand in their industry in 2021, their sales continue to rise year over year, etc.)."
Written by Emily McMannes on March 17th, 2022
26. Do you set mini-goals for yourself?
Why the Interviewer Asks This Question
The interviewer is getting to know you. You don't have to have mini-goals, and if you don't, be honest about that. Maybe you're more of a "big picture" person, and that's okay!
Written by Emily McMannes on March 17th, 2022
Focus Your Answer On
Staying positive whether or not you have mini-goals. They are just trying to get to know your style of work.
Written by Emily McMannes on March 17th, 2022
Stay Away From
A short answer like "I don't have them." If you don't, again, that's fine, but find a way to spin that in in a positive direction. See answer examples.
Written by Emily McMannes on March 17th, 2022
I have mini-goals Example
"Yes. I try to set milestones for myself for each week (or month, etc.) to keep myself on track, such as finishing XX spreadsheet by end of day. This does not have to be a hard and fast deadline, but I do like to set little goals for myself'."
Written by Emily McMannes on March 17th, 2022
I don't set mini-goals Example
"I find I am more efficient if I do not. I have in the past, but realized I was focusing on the goals too much and feeling badly about myself if I did not meet them. I set long-term goals, but mini-goals tend not to work for me. I would be willing to try again if you have some specific guidance."
Written by Emily McMannes on March 17th, 2022
27. How do you stay focused throughout the day?
Why the Interviewer Asks This Question
The interviewer wants to know how you prioritize your day. They are interested in hearing about what strategies you have in place to stay focused and not distracted.
Written by Emily McMannes on March 17th, 2022
Focus Your Answer On
What you do on a daily basis to keep your focus. This could be taking a 2-3 minute walk (assuming there is coverage, and you have permission to do so), standing up and stretching, or switching to a different task for a while to break up monotony. The interviewer wants to know that you have some kind of "coping mechanism" and don't just plow through work without taking a brief moment to regroup.
Written by Emily McMannes on March 17th, 2022
Stay Away From
Appearing as if you don't need a minute or two occasionally. We all do. If you say, "I just stay hyper-focused until I drop," they won't be impressed. You don't want to say you take a 20-minute break every hour, but you definitely want to show that you have the ability to step away for a moment to collect your thoughts.
Written by Emily McMannes on March 17th, 2022
How do I stay focused? Example
"I find I am much more efficient and effective if I just stand up and take a 2-3 minute break when time allows, particularly if I am working on a detailed and/or monotonous project. This allows me to clear my head and refocus on the task at hand."
Written by Emily McMannes on March 17th, 2022
How do I stay focused? Example
"I am often tasked with multiple priorities with similar deadlines. If I find myself losing focus, I may put down the task at hand and switch to another one for a while, assuming one is not of MUCH higher priority."
Written by Emily McMannes on March 17th, 2022
28. Why should we hire you?
Why the Interviewer Asks This Question
The interviewer wants to know you have confidence in yourself and your work. They want a well-thought out answer about why you would be great for this position based on your experience in previous positions. You do not have to have direct experience as an Account Executive; anything in customer service would be a great example. Aside from technical skills, customer service is a key part of an Account Executive's role, so play that up!
Written by Emily McMannes on March 17th, 2022
Focus Your Answer On
In the job description, you will find what the company is looking for (for instance "Excellent ability to provide stellar customer service"). Focus on pulling examples from the description and matching your experience to it.
Written by Emily McMannes on March 17th, 2022
Stay Away From
Not projecting that you are 100% confident they should hire you. You want to sound very sure that you will excel in the role.
Written by Emily McMannes on March 17th, 2022
Exceptional Customer Service Skills Example
"I see that you are looking for an individual with exceptional customer service skills. In my previous role as XX, I worked in the front office and handled many calls, emails, and personal visits from customers. I am always friendly, open, and willing to help a customer and will go to any length to assure their satisfaction."
Written by Emily McMannes on March 17th, 2022
Exceptional Technical Skills Example
"I see that you are looking for someone who is well-versed in SAP (or other software - whichever you pick and/or the company is looking for). In addition to my customer service background, I have extensive experience in SAP to increase productivity and efficiency by utilizing data analysis and reporting to maintain consistent operations."
Written by Emily McMannes on March 17th, 2022