How to Answer: Describe a job where you've had to provide service to a wide variety of people from diverse racial, cultural, and socio-economic backgrounds.
Advice and answer examples written specifically for a 911 Dispatcher job interview.
15. Describe a job where you've had to provide service to a wide variety of people from diverse racial, cultural, and socio-economic backgrounds.
How to Answer
In the United States, the 911 system receives about 240 million calls per year. As a 911 Dispatcher, you must be able to collaborate with a significant number of people in a day. Call volumes are high, and everyone on the other end of the call has their own unique story. Be sure to give specific examples and talk about your overall dispatch experience. Let the hiring manager know that you, in no way, discriminate on the job.
Written by Rachelle Enns on December 15th, 2019
Entry Level
"Before I attended University, I worked as a part-time volunteer with our local homeless shelter. In that role, I encountered a diverse range of individuals. I embrace diversity and welcome people from all backgrounds."
Written by Rachelle Enns on December 15th, 2019
Answer Example
"I have worked as a 911 Dispatcher for many years, facing a huge range of situations. Every call is different, and I am well accustomed to adapting to each situation. The level of help or service that I offer has never wavered depending on race, culture, or social standing. The diverse range of people that I come across every day certainly keeps me sharp, and aware of the varying needs of others."
Written by Rachelle Enns on December 15th, 2019
Experienced
"I have provided service to individuals of all racial, cultural, and socio-economic backgrounds during my 6 years in 911 dispatch. The diverse range I come across every day certainly keeps me sharp, and aware of the varying needs of others."
Written by Rachelle Enns