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911 Dispatcher Mock Interview

Question 19 of 30 for our 911 Dispatcher Mock Interview

911 Dispatcher was updated by on December 15th, 2019. Learn more here.

Question 19 of 30

After each call, how do you evaluate your performance?

As a 911 Dispatcher, being able to look critically at your performance is a critical skill to have. How do you keep yourself in check for strong performance? Perhaps you are open to self-development and improvement, or maybe you ask for feedback from your leader regularly.

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How to Answer: After each call, how do you evaluate your performance?

Advice and answer examples written specifically for a 911 Dispatcher job interview.

  • 19. After each call, how do you evaluate your performance?

      How to Answer

      As a 911 Dispatcher, being able to look critically at your performance is a critical skill to have. How do you keep yourself in check for strong performance? Perhaps you are open to self-development and improvement, or maybe you ask for feedback from your leader regularly.

      Written by Rachelle Enns on December 15th, 2019

      Entry Level

      "I believe that feedback from more experienced dispatchers is the key to ensuring strong performance every time. After each day for my first 30 days, I will request feedback. I want to learn all that I can to become the best 911 Dispatcher that I can be."

      Written by Rachelle Enns on December 15th, 2019

      Answer Example

      "I evaluate myself after every emergency call, especially after handling unique situations or high-stress calls. After hanging up, I will check with myself on how I feel about my performance. If there is a situation where I felt rusty or unsure, I will write it down and revisit it at the end of the day. Even after 12 years in this industry, I am open to feedback and will often ask other dispatchers how they would have handled a call differently. In unusual or high-stress calls, it is incredibly important to debrief very soon after the call. This debriefing helps keep me in check and absorb any methods for improvement."

      Written by Rachelle Enns on December 15th, 2019

      Experienced

      "Even after 12 years in this industry, I am really open to feedback and will often ask other dispatchers how they would have handled a call differently. In unusual or high-stress calls, it is incredibly important to debrief very soon after the call. This helps keep me in check and absorb any information that I need to hear in order to better myself."

      Written by Rachelle Enns