How to Answer: If you had a technical problem arise, how would you handle the situation?
8. If you had a technical problem arise, how would you handle the situation?
How to Answer
We all expect our tools and technology to work when we need them; however, that is not reality 100% of the time. The internet goes down, apps randomly quit, and messages don't always come through as fast as we'd like.
The interviewer wants to know that you are a savvy and resourceful go-getter who can fix a problem from your remote office with a clear head and determination. Highlight that you are keen on planning, but also realistic that technology can present unexpected hiccups.
Avoid mentioning that you are not tech-savvy or that you would wait for your employer to present a solution. The hiring manager needs to feel secure in the fact that you would jump into action and do what you could to find an answer to a technology roadblock.
Walk the interviewer through the steps that you would take to troubleshoot and solve when a tech-related situation goes awry. If you have an example of a time when you handled this type of situation, give a brief story that highlights your good judgment and resourcefulness.
Answer Example
"When I encounter a tech issue, I do everything within my power to address the problem independently. If I hit a wall where the resolution is beyond my reach, I will reach out to an IT support person."