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Work From Home Mock Interview

To help you prepare for your next job interview, here are 10 interview questions you may be asked related to working from home.

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Question 8 of 10

If you had a technical problem arise, how would you handle the situation?

We all expect our tools and technology to work when we need them; however, that is not reality 100% of the time. The internet goes down, apps randomly quit, and messages don't always come through as fast as we'd like.

The interviewer wants to know that you are a savvy and resourceful go-getter who can fix a problem from your remote office with a clear head and determination. Highlight that you are keen on planning, but also realistic that technology can present unexpected hiccups.

Avoid mentioning that you are not tech-savvy or that you would wait for your employer to present a solution. The hiring manager needs to feel secure in the fact that you would jump into action and do what you could to find an answer to a technology roadblock.

Walk the interviewer through the steps that you would take to troubleshoot and solve when a tech-related situation goes awry. If you have an example of a time when you handled this type of situation, give a brief story that highlights your good judgment and resourcefulness.

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How to Answer: If you had a technical problem arise, how would you handle the situation?

  • 8. If you had a technical problem arise, how would you handle the situation?

      How to Answer

      We all expect our tools and technology to work when we need them; however, that is not reality 100% of the time. The internet goes down, apps randomly quit, and messages don't always come through as fast as we'd like.

      The interviewer wants to know that you are a savvy and resourceful go-getter who can fix a problem from your remote office with a clear head and determination. Highlight that you are keen on planning, but also realistic that technology can present unexpected hiccups.

      Avoid mentioning that you are not tech-savvy or that you would wait for your employer to present a solution. The hiring manager needs to feel secure in the fact that you would jump into action and do what you could to find an answer to a technology roadblock.

      Walk the interviewer through the steps that you would take to troubleshoot and solve when a tech-related situation goes awry. If you have an example of a time when you handled this type of situation, give a brief story that highlights your good judgment and resourcefulness.

      Answer Example

      "When I encounter a tech issue, I do everything within my power to address the problem independently. If I hit a wall where the resolution is beyond my reach, I will reach out to an IT support person."