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Phone Interview Questions

30 Questions and Answers by

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

Phone was updated on August 9th, 2018. Learn more here.

Question 1 of 30

Tell me more about your post-secondary education. Are you interested in expanding your education, or gaining any other certifications?

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Phone Interview Questions & Answers

  1. 1.

    Tell me more about your post-secondary education. Are you interested in expanding your education, or gaining any other certifications?

      How to Answer

      Employers want to know if you are willing to grow with their company by investing in your industry related knowledge. Depending on the position description, relate your desire to gain additional education or certifications to the position for which you are applying.

      Rachelle's Answer

      "I currently have a Bachelor's Degree in Communications. I would love to earn my PMP Certification down the road, as my career seems to be focusing more and more on project management. This circumstance would, of course, be in tandem with full-time employment."

      Rachelle's Answer for an Admin Interview

      "I am currently on the lookout for conferences and forums that will help expand my knowledge and help me become more competent at my job. As the daughter of a teacher, I am a lifelong student and have learned to value the continuing education hours, whether mandated or otherwise."

      Rachelle's Answer for a Manager Interview

      "I have attended school for my Master's Degree in International Business. I am constantly looking to learn more and seek to obtain advanced educational certificates to be better at what I do."

      Rachelle's Answer for a Marketing Interview

      "I'm always interested in learning and expanding my knowledge base. At this point, I don't know that I'll seek an additional degree, but certainly always looking to learn from others, from conferences, classes, or seminars. I often seek out online tutorials and videos to help increase my skills in the graphic design arena, so I'm no stranger to continuing my education."

      Rachelle's Answer for a Retail Interview

      "I am interested in continuing my education, formally or otherwise. Currently, I jump at any opportunity to attend seminars, conferences, or other continuing education courses offered to me. Also, I have often peeked at the local college's brochure to see if they offer any classes that would help further my career. For now, it seems the best way to continue my growth and education is through mentorships and seminars."

      Rachelle's Answer for a Sales Interview

      "I love to learn, to the level of "nerdiness," honestly. So, I'm always looking for opportunities, both formal and informal, to expand my knowledge base. My degree is a B.A. in Communications and Spanish, and I've always dreamed of getting my M.B.A., ideally in management."

      Rachelle's Answer for a Teacher Interview

      "I would love to obtain my Masters' in Education eventually. I do attend teachers' conferences at every opportunity and have a keen interest in professional development. Do you have any recommendations for courses or events for me to attend?"

      Rachelle's Answer for a Surveillance Operator Interview

      "I have a high school diploma and I plan on working for a company that can help me with tuition because I want to get a degree in security management."

      Rachelle's Answer for a Study Abroad Advisor Interview

      "My most challenging and favorite course was Behavioral Psychology in college. It taught me about what motivates us as humans and why we make certain choices over others. I use this when I talk to students who sometimes make decisions I don't readily think are the best ones for them."

      Rachelle's Answer for a Treasury Assistant Interview

      "As you can see on my resume, I graduated from the (X university) with a bachelor's degree in accounting. Throughout my studies, I acquired advanced accounting knowledge, such as (X courses). I furthermore gained some hands-on experience while working on projects such as (X projects that helped you develop accounting skills)."

      Rachelle's Answer for an Audiologist Interview

      "I attended the University of Montana and graduated top of my class. My favorite class was Methods of Research for Speech Pathology. This class inspired me to learn sign language."

      Audra's Answer for an Instructional Coordinator Interview

      "I completed it just a few months ago and I'm very excited to put the theory into use. I especially enjoyed learning about reading intervention strategies for struggling readers. I learned quite a bit and gained valuable resources and tools that I can't wait to put into practice."

      Rachelle's Answer for a Senior Accountant Interview

      "I attended my post-secondary education at the University of Florida. Completing my Bachelors of Finance in 2009, I returned to part time studies in 2011 to obtain my CPA."

      Rachelle's Answer for a Pipefitter Interview

      "I attended my post-secondary education at St. Johns River State College in Florida. While attending school, I received two scholarships and graduated top of my class."

      Rachelle's Answer for a Correction Officer Interview

      "I have a Bachelor's Degree in Criminal Justice from the University of Louisville. I am very proud to say that I graduated with honors, and was even working part-time during those studies."

      Rachelle's Answer for a Floral Designer Interview

      "I have a certificate in floral design but most of my knowledge comes from my on-the-job experience. Is post-secondary education a requirement for this position?"

      Nisha's Answer for a Budget Analyst Interview

      "The most difficult thing for me was the level of homework and study time required. I had always worked while going to high school, but for my university course load I had to reduce my hours to make time for studying."

      Ryan's Answer for a Ticket Agent Interview

      "In applying for this position, I could see that you prefer the ideal candidate to have a bachelor's degree. Five years ago, I obtained my degree in Hospitality Management to help me delve into a career in the tourism industry. During my time in this program, I feel like my class in financial accounting really helped me prepare for the ticket transaction duties in this role. As well, I had classes in sales, marketing, and interpersonal effectiveness that have really driven me toward the customer service side of the industry."

      Rachelle's Answer for a Territory Sales Manager Interview

      "I read on your job posting that one of your preferred educational qualifications is a bachelor's degree. As you can see on my resume, I hold a Bachelor's degree in (X) from (X university), granted in (X year). I also have a Sales Certificate, which I am positive will be highly beneficial in this role as I have developed my sales skills as a result of the techniques learned in my studies."

      Rachelle's Answer for a Statistician Interview

      "I attended MIT in 2006 where I earned my Bachelor of Mathematics. My best course was Linear Algebra and I graduated 2nd in my class. I have considered taking evening and weekend courses towards a Masters' Degree and would certainly look into that further should it be a valuable asset to you down the road."

      Rachelle's Answer for a Health Educator Interview

      "I graduated from the University of Florida at the top of my class. During my last year, my favorite course was where I was the guest speaker at our local high school. The topic was underage drinking and sexual activity. I was able to incorporate a bit of humor and music into the assembly. I knew it was a success because of the students' participation and attentiveness."

      Rachelle's Answer for a Claims Adjuster Interview

      "My best course while obtaining my Bachelor's of Business Administration was Business, Society, and Ethics. I feel it was my best course because Sociology and Ethics are fascinating topics for me. I found my most challenging course to be Management Strategy simply because I don't have a lot of experience in management."

      Rachelle's Answer for a Zookeeper Interview

      "I attended Michigan State University where I earned my Bachelor's Degree in Biology with a major in Marine Biology. My most challenging course was Analysis of Biological Data as I am more of a creative, hands on thinker vs. a statistics person. My best course, which I completed top of the class, was Animal Behavior."

      Rachelle's Answer for an Archivist Interview

      "As you can see on my resume, my major was art history in university. Based upon the comprehensive courses taken, and the numerous historical subjects studied, I am confident in the knowledge I will bring to your organization."

      Rachelle's Answer for a Civil Engineering Technician Interview

      "I read on your job posting that one of your preferred educational qualifications is an associate's degree. As you can see on my resume, I hold an Associate's degree in (X) from (X university), granted in (X year). I also have a (X) Certificate, which I am positive will be highly beneficial in this role as I have developed relevant skills as a result of the knowledge acquired in my studies."

      Rachelle's Answer for an Athletic Trainer Interview

      "My post-secondary education prepared me immensely as an athletic trainer. It taught me all about athletic rehabilitation but also healthcare administration, professional development, and healthcare responsibility."

      Rachelle's Answer for a Telephone Operators Interview

      "I read on your job posting that one of your preferred educational qualifications is an associate's degree. As you can see on my resume, I hold an Associate's degree in (X) from (X university), granted in (X year). I also have a Customer Service Certificate, which I am positive will be highly beneficial in this role as I have developed my customer service skills as a result of the techniques learned in my studies."

      Rachelle's Answer for an Electrical Technician Interview

      "My favorite post-secondary class was in electrical code because I feel that it was one of my best subjects. It's a complex topic and directly related to safety. I found it challenging, and that excited me."

      Nisha's Answer for an Attendance Clerk Interview

      "I have a certificate in accounting, and also I am very well versed in the use of spreadsheets. Most of my knowledge comes from my on-the-job experience. Is post-secondary education a requirement for this position?"

      Rachelle's Answer for a Typist Interview

      "As you can see on my resume, I graduated from the (X university) with a bachelor's degree in X. Throughout my studies, I acquired advanced typing knowledge, such as (X courses). I furthermore gained some hands-on experience while working on projects such as (X projects that helped you develop typing skills)."

      Krista's Answer for a Fire Inspector Interview

      "After graduating high school, I went to EMT school and received my EMT certification. I then received my associate's degree in Fire Science while going through a fire academy where I received certifications in Hazardous Materials, Emergency Vehicle Operations, Swiftwater Rescue, High Rise Operations, and Vehicle Extrication. I spent the next two years working towards my bachelor's degree in Fire Safety Administration and volunteering for my local fire department. After receiving my bachelor's degree, I decided I wanted to work as a fire inspector and received my Certified Fire Inspector 1 and Certified Building Plans Examiner certifications through NFPA. I am currently looking into master's programs in fire science."

      4 Community Answers

      Anonymous Answer

      "I currently have a Bachelor's Degree in Engineering, and I got a certificate from scrum.org as a professional scrum master. Also, I plan to get a certificate from AWS as an associate AWS solution architect during this year because I think my career needs me to keep learning and be updated with the latest information I can."

      Cindy's Answer

      Good. Your background is impressive. Can you add detail about the connection between your education and the requirements of the position you're applying to? How will your educational background benefit the company and the position?

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      Anonymous Answer

      "I have attended school for my master's degree in healthcare management. I am continually looking to learn more and seek advanced certification."

      Rachelle's Answer

      It's great that you are always looking for new opportunities to learn. If you were to expand your education today, what path would be of most interest?

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