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Describe a typical work day in your current role.

1 of 30 Telephone Interview Questions and Answers Written by Rachelle Enns

Written on August 9th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
How to Answer

When you walk the interviewer through a typical workday, you are allowing them to visualize you in their position. From your answer, the interviewer will also be able to gauge if your activities match the seniority level of this position. If they are calling you for a junior role, for instance, and you let them know that you currently manage a team of 20 people, they will likely conclude that you are overqualified for the position. If you have a job description in front of you, do your best to match the list of role responsibilities with the day-to-day activities in your current, or most recent, position. Keep your answer as brief as possible. With open-ended questions like this one, it is easy to begin rambling.

Professional Answer Examples
Answer example

"A typical work day for me includes managing a team of three junior accountants. I oversee their work and review the incoming financials. Most of the day is spent on data analysis, coaching, and reporting. I also spend some phone time with clients who may have questions regarding their monthly invoices. I see the list of responsibilities in your job posting and can confidently say that I perform most of these tasks on a weekly basis, and some of them, daily."

Answer example

"My average work day includes answering about 150 calls per day, 200 emails, and greeting over 300 people who visit our office in person. We are busy, yet highly efficient. When I am not performing customer-facing tasks, I am confirming appointments for the executive team and making their travel plans and schedules for the upcoming week. I believe these responsibilities align very nicely with the needs of your role."

Answer example

"My days are rarely the same; however, my primary responsibilities on a daily basis include training new warehouse staff, working closely with the contingent workforce. I focus a great deal on workplace safety, whether that be training, certifying, or auditing. There are at least 3 hours of paperwork for me each day, and often phone calls with our clients and vendors. Your role sounds very similar to what I do now but for larger distribution accounts and a more robust team. I am confident that I would excel in this position."

Answer example

"I work with a lot of small to medium-sized clients and, as the project manager, I spend a lot of that time in client-facing situations. I hold many meetings on a weekly basis to update our clients on the status of their project. I also cross-collaborate with a variety of departments to ensure smooth communication all the way through. Except for your agency offering a more significant client base, I am well-versed in the responsibilities required in this new position."

Answer example

"Most of my workday is spent on customer service functions. I greet, assist, and ring through approximately 80 customers per day. I will perform refunds when necessary and also receive new merchandise and inventory every Tuesday. Cleaning duties are also common in my daily activities. Reading your job description, I am confident that I would exceed your expectations in all areas of responsibility."

Answer example

"I spend much of my day cold calling from the lead sheet that I receive every morning. It sounds monotonous, but I enjoy the fact that every day, I am speaking to new people. I learn about their company, their industries, and their leaders, so a lot of research is involved as well. Once I have booked an appointment, I pass the warm lead onto our account managers to demo and close. That is a typical day! Could you walk me through a typical day in this particular role?"

Answer example

"The majority of my day is spent in the classroom. When I am not educating, I am marking papers, putting out fires between students, providing added tutoring time to struggling students, and volunteering my time during lunch to supervise or run intramurals. I enjoy what I do and look forward to learning more about your schools' environment."

Written by:

Rachelle Enns
Rachelle Enns is a job search expert, executive headhunter, career catalyst, and interview coach. Utilized by top talent from Fortune companies like Microsoft, General Electric, and Nestle, she helps professionals position themselves in today's competitive digital marketplace. Rachelle founded Renovate My Resume and Executive Resume Solutions, two companies focused on helping job seekers get their edge back. She helps everyone from new graduates looking for their first placement, to CEO's who want more out of their career. Rachelle coaches students to executives on how to master the toughest interview questions and how to handle the most bizarre interview situations; all with confidence and poise. Rachelle trains other career coaches, recruiters, and resume writers, globally. A big part of her job is also spent coaching HR professionals on how to bring the human touch back into their interview and hiring process.
Published: 08/09/2018
*Specific career answer examples vary on published date
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