Phone Interview Questions

30 Questions and Answers by

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

Phone was updated on August 9th, 2018. Learn more here.

Question 1 of 30

Describe a typical work day in your current role.

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Phone Interview Questions & Answers

  1. 1.

    Describe a typical work day in your current role.

      How to Answer

      When you walk the interviewer through a typical workday, you are allowing them to visualize you in their position. From your answer, the interviewer will also be able to gauge if your activities match the seniority level of this position. If they are calling you for a junior role, for instance, and you let them know that you currently manage a team of 20 people, they will likely conclude that you are overqualified for the position. If you have a job description in front of you, do your best to match the list of role responsibilities with the day-to-day activities in your current, or most recent, position. Keep your answer as brief as possible. With open-ended questions like this one, it is easy to begin rambling.

      Rachelle's Answer

      "A typical work day for me includes managing a team of three junior accountants. I oversee their work and review the incoming financials. Most of the day is spent on data analysis, coaching, and reporting. I also spend some phone time with clients who may have questions regarding their monthly invoices. I see the list of responsibilities in your job posting and can confidently say that I perform most of these tasks on a weekly basis, and some of them, daily."

      Rachelle's Answer for an Admin Interview

      "My average work day includes answering about 150 calls per day, 200 emails, and greeting over 300 people who visit our office in person. We are busy, yet highly efficient. When I am not performing customer-facing tasks, I am confirming appointments for the executive team and making their travel plans and schedules for the upcoming week. I believe these responsibilities align very nicely with the needs of your role."

      Rachelle's Answer for a Manager Interview

      "My days are rarely the same; however, my primary responsibilities on a daily basis include training new warehouse staff, working closely with the contingent workforce. I focus a great deal on workplace safety, whether that be training, certifying, or auditing. There are at least 3 hours of paperwork for me each day, and often phone calls with our clients and vendors. Your role sounds very similar to what I do now but for larger distribution accounts and a more robust team. I am confident that I would excel in this position."

      Rachelle's Answer for a Marketing Interview

      "I work with a lot of small to medium-sized clients and, as the project manager, I spend a lot of that time in client-facing situations. I hold many meetings on a weekly basis to update our clients on the status of their project. I also cross-collaborate with a variety of departments to ensure smooth communication all the way through. Except for your agency offering a more significant client base, I am well-versed in the responsibilities required in this new position."

      Rachelle's Answer for a Retail Interview

      "Most of my workday is spent on customer service functions. I greet, assist, and ring through approximately 80 customers per day. I will perform refunds when necessary and also receive new merchandise and inventory every Tuesday. Cleaning duties are also common in my daily activities. Reading your job description, I am confident that I would exceed your expectations in all areas of responsibility."

      Rachelle's Answer for a Sales Interview

      "I spend much of my day cold calling from the lead sheet that I receive every morning. It sounds monotonous, but I enjoy the fact that every day, I am speaking to new people. I learn about their company, their industries, and their leaders, so a lot of research is involved as well. Once I have booked an appointment, I pass the warm lead onto our account managers to demo and close. That is a typical day! Could you walk me through a typical day in this particular role?"

      Rachelle's Answer for a Teacher Interview

      "The majority of my day is spent in the classroom. When I am not educating, I am marking papers, putting out fires between students, providing added tutoring time to struggling students, and volunteering my time during lunch to supervise or run intramurals. I enjoy what I do and look forward to learning more about your schools' environment."

      5 Community Answers

      Anonymous Answer

      "My days are rarely the same; however, my primary responsibilities on a daily basis are planning the workflow, analyzing research, and benchmarking our competitors; I also hold many meetings on a weekly basis with our team about important steps in our sourcing, product launch, marketing plans, and CRM."

      Rachelle's Answer

      Good overview! Although your days are rarely the same, you do a nice job explaining your core responsibilities. Could you add in detail regarding the size of the team that you present to in your weekly meetings? Are these people your direct reports? That information could be helpful.

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      Anonymous Answer

      "Over the course of my career, I have developed a habit of writing down everything I did during the day at the end of each workday. So my typical workday begins by reviewing my journal entry from the previous day, which helps me prioritize my day as soon as I start. Typically, I will answer new emails and then begin where I left off on my currently scheduled project."

      Cindy's Answer

      Good! This sounds very planned and organized. How do you prioritize? Are there any techniques you use that keep you on track?

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