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Top 15 Scenario Based Interview Questions

Question 1 of 15
Describe to me your method of convincing others to see things your way.
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"When I would like others to see my way, I am sure to carefully lay out the ways that my idea will benefit them. I review those reasons, collect agreement from them, and then close them on the idea by having them verbally agree that it's the soundest decision or choice."
This answer can vary based on experience. Think about your personality and how you present your ideas to someone else, make sure you avoid words such as pushy, forceful. ie: Do you present facts and statistics and explain the results from your research? Do you influence them by coming up with inspirational concepts?
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Question 2 of 15
Discuss one important decision you made in your last role and the impact that decision had.
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"I had to address a problem with a customer when my manager was in a meeting. Normally, we give complaints such as this one to the manager but this customer was incredibly upset over her experience. I felt that if I told her to wait it would just make her feel like I didn't care. Since we screwed up on the product we sent her, I took full responsibility for it and explained how I would fix the situation. I ended up giving her a refund and at the end of the call she thanked me for listening and said this was one of the best experiences she had with a customer service associate."
If you had a managerial or higher up position, this question may be easier to answer since your role requires more responsibility. Say you were a manager, think back to a problem you had with a project that didn't go according to plan and the decision you had to make in order to meet the deadline. The interviewer wants to know how you handle pressure and situations that require you to think independently. If you didn't have a management role, think back to a situation when a project needed to get done or you had a problem with a client and your manager was away, and explain how you handled it with confidence.
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Question 3 of 15
Tell me about a time when you received criticism from your manager. How did you react to that criticism? How did you make improvements based on that criticism?
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Question 4 of 15
Tell me about a time your former manager or a coworker upset you. What did they do to upset you? How did you handle it?
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Question 5 of 15
If you had a co-worker call in sick and you were asked to take over their project requiring overtime from you, how would you react? Where do you draw the line when it comes to being a team player?
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Question 6 of 15
Tell me about a time that you had to resolve a conflict between two employees. How did you ensure that a resolution was made without hurt feelings?
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Question 7 of 15
Describe a time that you did not fit in. How did you ensure that you found a way to fit in and make yourself comfortable?
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Question 8 of 15
Tell me about a time that you naturally took on a leadership role without being asked. Did you enjoy being a leader? Were you happy with the outcome?
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Question 9 of 15
What would you do if a client asked you about a product or service and you were unsure of the answer?
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Question 10 of 15
Describe to me a time when you made an error in your current or former position, and the impact your mistake made. How did you correct the error, what did you learn from it?
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Question 11 of 15
Discuss a time when you went above and beyond the call of duty. What did you do? How was it above your normal job requirements?
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Question 12 of 15
What would you do if you were made aware of a co-worker being dishonest or stealing from the company?
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Question 13 of 15
Tell me about a time that you almost missed a deadline. How did you ensure your project was completed on time?
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Question 14 of 15
Tell me about a time you handled an incredibly difficult client. How did you come to a resolution with this person?
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Question 15 of 15
Tell me about a time that you were asked to collaborate on a project with a colleague whom you did not necessarily see eye-to-eye with. How did you ensure that you got along well and met your deadline?
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